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Good flight. Fiod was ready a bit late hence a hurry to finish before landing. Excellent crew and service
Good flight. Fiod was ready a bit late hence a hurry to finish before landing. Excellent crew and service
Great to have actual hot tastey meal on a flight. Well done
Cabin Crew always friendly and helpful. Seating cramped - foul smelling from toilets, high risk of disease. Guard personal property such as expensive sunglasses Coffee always awful and cold Meal trays toddler sized Not worth the extra cost to fly SQ - use a budget airline, same if not better experience
When boarding, after business class should be premium economy, but economy class already lined-up at the gate blocking premium economy to board. Singapore airline crew should done a better job to organize this chaos :( Thank you.
It seems paying premium economy does not make difference with economy. No priority boarding, not worthy paying extra$$$ for premium economy.
A pc of cake or biscuit at least. The airport was like a maze need to take another bus to the main terminal to immigration.
Flying with Singapore airlines is always excelllent - the crew are lovely and the food too is great. It’s my number 1 airline
They were able to assist my elderly father and myself after not being able to check in to scoot. The counter service was phenomenal. They did what they could to get us on the next plane so we could catch our Connecting flight. Scoot closed early on us so we ended up missing our flight.
They are great with every aspect of customer service. Helped my elderly father and aided him with using the restroom.
Transfer within the same terminal and lots of facilities at the airport.
Extra seat belt across the chest 10 minutes before taking off and 15 minutes before landing seemed excessively safe.
The transfer from Domestic and International was a bit confusing but I am easily confused. I did not eat any food, but the food on the other leg was decent. It was nice they turned the lights off on the night flight. The plane was in good shape, but was a little cramped in economy and I am small. They gave me a customs form to fill out and nobody looked at it as I went through customs. Not a bad flight.
The aircraft was really old, the staff demotivated and the overall United airline service is horrible
Lunch Food was tasteful and had variety. Seat was comfortable. However, when I was reserving my seats during booking, the seat configuration showed was 3-3-3, but when I boarded it was a 2-4-2 configuration? Also during booking, I had also bought travel insurance together with my TG booking. However there was no confirmation of my purchase from Allianz and TG. After several emails with TG contact, sales, reservation and Allianz was i able to confirm my insurance purchase. When the policy was issued, the birth dates of me and my wife were wrongly stated and I had to go through another round of emails with Allianz to get it corrected. Otherwise any claims would be void! It was indeed not a very good booking experience!
Increase the number of available films, including variety. All other aspects were great.
Check in was a disaster. 90 minutes and only 2 economy check in desks open. Had to rush to catch the flight.
I couldnt go on this flight and lost all my money over 1,000 UK Pounds as my visa to Myanmar was not accepted :(
food poor i said chiken i got pack a pow breakfast lousey .job to explain wot it was ...
No working jet bridge to deplane, with priority customers deplaning last. Followed by bus to terminal.
Excellent service. departed on time, and arrived ahead of schedule. The whole restrictions around no food/drink is a bit weird even with Covid. Also, no mobiles and iPad use during takeoff and landing is very 2006!
chaos boarding. Crew in business class seemed short staffed and lacking in attention to details initially, but did improve during flight.
The cabin was quite noisy as there were lots of children travelling for the school holidays. Found the selection of movies limited.
Delayed, not enough information. Had to ask for refreshments, crew could have been more proactive
The best so far coz this time it was all male steward on the economy cluster. They were polite, efficient & genuinely courteous. They do not judge you when you ask for more food & peanuts.
My experience with the flight was okay. My experience checking in was absolutely terrible. I was told I needed to change my e-ticket number to check in because I missed my flight in PDX. Even when shown the itinerary, they didn't budge and sent me to KLM across the airport. KLM wasn't open until 8pm and my flight was at 7:30pm. Nobody made accommodations in any way to get me to KUL. To add insult to injury, they rescheduled my flight to the very next day, creating a very long layover and did not offer any hotel stay. After this, even worse, I found out later they delayed the first 7:30pm flight to 9:10pm. Meaning, I could have still boarded but they refused to even try to get me on the plane. As a result, I missed a day of work and lost pay for the day. Also, when I went to get my luggage, it wasn't there. It was STILL in Singapore. They had from 5:30pm to 5am to get my luggage onto the plane and they still couldn't get that right. This is the worst experience I've had flying anywhere in the past decade I've been travelling.
Orange juice change to mineral water . Should keep the orange juice.
No recognition for one World Emerald member. Business class seat has flat bed
No recognition for one World Emerald member. I got row 1 in business class and it was pathetic. No leg space, cramped space, less recline
Flight from Shanghai to Kuala Luumpur delay byy 3.5hrs with no real explanation.
Elderly individual shud be given priority to board the plane together with passengers with children and disabled. Otherwise things are OK.
Nasi lemak was horrible. Plain white rice, tasteless sambal, no cucumber, no kacang, no ikan bilis. And the chicken was colourless and tasteless, tasted like boiled chicken. Entertainment system didn't work at all.
2 delayed flights - hotel layover in a different country- lost baggage.
Silly to not even offer people water for free when they are paying so much for tickets.
You get what you pay for. It’s functional and gets you from point A to B in good comfort. However, food options are limited and cash only, Crew is a hit and miss .. they get your attention if you reach out.
Good leg room ... air conditioning was a bit warm don't Book row 8 ... no windows
They got to the terminal late, with no one on the arriving flight, boarded us late, and left us sitting there for 2 hours before they got us off the ground. They knew they were going to be late, yet they never got an updated flight plan from their head office until long after the flight was supposed to leave. They could have cut the delay in half, of at least let us stay in the terminal. Really just horrible planning.
The worst kind of budget airline. To be honest....the plane was not that bad. Would have been good to have some food choices and some water. What was by far the worse is the passengers/customers that this airline attracts. Coughing and spluttering all over one another with no masks. Just disgusting. Pay for a better carrier and get a better class of passenger.
Entertainment system was not working and was told I would get a voucher and have not got one. No toiletries were available not even a toothbrush false sweet talk by ground staff
Everything! To start with, seats, food tray table, entertainment console all are broken! Imposing duty free baggage fees for $250 as a surprise penalty cannot be appreciated! Airlines should be responsible for transferring the checked baggages to the connecting flight. Having customer go through the transfer is painful considering the travel tiredness! No soft drinks served on flight is another crumble!
Boarding and crew were nice Food was normal No entertainment was on the flight. Neither TV screen was there nor Wi-Fi connection to the mobile phone or iPad was there. Even the budget wing of AIR INDIA ie AIR INDIA EXPRESS provided us Wi-Fi connectivity on our mobile phone in their DOMESTIC SECTOR. So not providing Wi-Fi connectivity on international flight was unthinkable.
Upgradation in our flight seats made us happy. But the long time to catch connecting flight from Bombay to Hyderabad could have been avoided or shortened. Our was AI 116 from JFK NY to Bombay & A1619 from Mumbai to Hyd.
The crew smile nicely when you board and exit, in between they are sullen and innattentive
Flight got delayed by 3 hours but no compensation or anything
Better entertainment choices and better food required. Mediocre as compared to other airlines. Planes are old and need revamping
Lot of things AIR INDIA needs to improve. Poor service for wheelchair. Crew has improved after TATA took over, yet there are some crew who are still live in old mindset . Throughout the journey we have faced number of issues. For example , my wife boarding pas was issued in some other passenger's name which put us in problem. When AIR INDIA at San Franscisco later issued correct boarding pass, they did not change tag on checked in bag with correct name, This led to hold on of our checked bag. They moved us here and there to get our bag. Food was dried.eg. Rice plate was hot but it rice were dried. Once, I was not given my food even upto all completed their dish. It was given after reminders and when I got later some items were missing. Wheelchair service is poor. The wheelchair carriers ask money at every stage, not only that but they demand more money. How can they ask money from old, aged citizens and disabled persons. This is absolutely nonsense. Even I did not get my checked in bag at Vadodara Airport, it is still missing. They have not given me copy of complaint, only they registered complaint. I also got my one checked bag in damaged condition. There are different issues at different locations which I do not want to highlight. So overall service is poor.
Food was ok. Crew were good. Tv and outlets weren't working at all so nothing to watch and no way to charge devices on a 17 1/2 hr flight. That was not great. Bathrooms were dirty and smelled terrible. Also my multi tool was stolen out of my checked suitcase.
Everything was bad o entertainment no nice food crew were pathetic as not helping us at any time