Very bad service and food variety will never come back again
Flight was cancelled without notification. Information on flight status was not available on Emirates's website.
I love to travel again and again in Emirates. Keep up the good work.
Chaos at the gate while boarding - no clear signs or announcements
Always enjoyed flying with Emirates, flown with others but they don't really measure up. The others are cheaper without a doubt, but not as good as Emirates
This777-300 is configured 2/3/2 for Biz class straight out of the 80s!!! Not to mention seats are narrow, bed does NOT FULLY RECLINE FLAT as advertised, and purser didn’t know that!! ARM REST HAS A REMOTE TABLET ON IT FURTHER CONFINING THE ALREADY NARROW SPACE!!! WHO thought this was a good design?? After flying the new A350-900 biz class Montreal to Dubai , this was a total let down!!
Emirates did great! I liked the service, the food, cleanness, and the flight was on time. Much better airline than Qatar Airways I flew with last year.
I would have liked less packaged snacky stuff, more fruit. The crew was great.
Bathrooms were amazing and first class seat was very comfortable. Food was edible but not up to the standards of other first class meals on other airlines. But Caviar was amazing! So much caviar. Dom Perignon 2015 was room temperature. It would have been amazing if it was chilled down a bit more. Slippers were amazing and amenity kit requested was beautiful. Requested Pajamas never came so can’t tell you how nice they were. Loved the design of the seat and personal storage. Suite was much smaller than other airline’s first class and tv screen was tiny and remote difficult to use. I probably wouldn’t pay for this flight again.
The 2 sockets near me didjt work i had my phone by end of the flight on low bat and had issues to book uber thereafter Electrical sockets should work if emirates does not allow batteries Baggage claim in zurich took very long
The crew was friendly, and the flight landed on time
Rude Iberia security crew at the Madrid terminal. No Iberia officials to be found to redress complaints at the gate. No supervisors. Nothing for processing upgrades at the gate Iberia app did not work to let me upgrade my options to higher classes. No water was offered on a hot day in Madrid. Madrid airport air conditioning was so weak that people were sweating. Never book on any airlines that codeshare with Iberia.
Comfort. Not good very little space after the person in front of you lay back.
On a more than 8 hours flight was only one meal included, which I have never experienced before. Always two meals on the overseas flight. It was very weird.
Great if not for the boarding by bus at Heathrow terminal 3. Medieval disappointing time-consuming and very hard on handicapped flyers. It was awful
Positive: It was refreshingly easy and polite check-in and boarding staff. Flight was on time and Helsinki is a very well-signposted airport. Shopping was nice as well. Flight was not full and I had lots of space in economy. Flight was perfectly on time. Negative: Food and drink not very good, but that it is normal on any airline. Didn't expect anything else.
Business seating is soooo uncomfortable. You can sit straight up or lay down. You need pillows behind you because the back doesn’t lay down. Those are need to “prop” you up. The chair has no padding whatsoever. Food was gross. I’ve eaten on Finnair before and the food was exceptional. This time it gave 2 people in our party diarrhea. It was the chicken dish. I took 2 bites and didn’t eat anything more. The flight attendants were nice. You needed an additional lounge in Terminal D at DFW Airport. After waiting 40 minutes to enter, we finally gave up and went to a bar across from the club doors. I’m unsure if I’ll ever book a Finnair flight again.
Very good seat, very comfortable, good food, and good service.
It was a good flight, very comfortable seats for sleeping in business class. Probably the most comfortable business class seat I've ever had (20+ times in business class on various airlines). Service was good, but the only downside is my screen didn't work and it had to be reset multiple times to get it to shut off. I had to block my eyes because the screen was white almost the entire flight and I wore an eye mask when I slept. But when eating and reading in my seat, my eyes hurt because the only way to turn the screen off was reset it and the screen would only be off for a few minutes at a time.
All reviews good because...flight from BWI to London ,economy seats was miserable. I usually book 1,step up from economy but this would have added 1500 bucks 1 way. Bit the bullet and upgraded for retun flight, otherwise all ratings would have been rock bottom.
I like Turkish airline, but the food sucks. None of my children eat the food, including me, and it was really hot and
Both of our Business Class seats were broken. I'm sure they didn't just break before we boarded but were broken prior. They would not recline. We could sit up straight or lie down, nothing that would allow us to sit back and relax on a 12 hour flight. Totally unacceptable. Very expensive and a waste or money.
Turkish Airlines lost my reservation!!! I had to wait 8 hours for the next flight. They provided me with no food no water. Completely ridiculous!!! Never fly on this airline.
This was my third time using Turkish Airlines. I was well satisfied with the overall experience! I believe that no one is perfect and that everyday we are trying to do the best we can to help others by giving a part of our lives through service. I believe from what I’ve seen that Turkish Airlines, have come close to that service! I will definitely recommend and reuse their services again! Thank you!
One of the worst days of my in Istanbul very disrespect people they changed my flight 2 times I miss one of my flight from Istanbul to DFW they forsed me to buy another ticket they do not care about customer they take advantage of you. You get scammed from every where if have other options please don't go through the Turkish airlines
Excellent staff despite some trying passenger situations. Very impressed with their good attitudes and kindness.
They have adopted a crazy "no paper boarding passes at all cost policy". We spent half an our at the checkin stall – my elderly mother and her grandchildren were flying. She had no phone reception for some reason (besides being an inexperienced smartphone user), the kids had dumbphones, And they still won't issue a paper boarding pass. We had to do a lengthy dance with getting the boarding pass SMS on my phone and transferring them to her phone via WiFi. This was horrible, honestly. I can't imagine how they could manage it without me being there. Trees (and airline profits) should be less important than people.
Turkish Airlines inflight crew was very good, however the ground crew was not very helpful. I had booked a wheelchair for my mother from Islamabad and she received the service there, but then there was no chair on arrival at Istanbul. The wheelchair crew said that they declined to take any person without a reservation and declined to help with the arrangement of a reservation. I had to use the airport buggy system to transport my mother who has limited mobility and needs a wheelchair. It was very disappointing and I hope they can provide manual wheelchair access to the public by a need basis, as sometimes there is a mix up or technical fault in the completion of the process, as it was in our case. Also, there can be an emergent need for passengers if they have illnesses like hypertension or diabetes. My mother has both hypertension and diabetes and has residual weakness after a stroke, therefore, she needs assistance. I hope that this text will be taken seriously and the administration makes the necessary changes. Thanks.
Went great, they even reopened the gate for me when I arrived late.
After arriving in Istanbul, the transit information on the electronic board showed a tight departure time, and the gate changed in the middle, making it difficult to make it on time.
It was very relaxing and staff were very quick to attend to any requests.
Seats were very comfortable and the staff too was very friendly.
I booked tickets for a family of five and specifically paid extra to select our seats together. We spent nearly $1,000 extra (around $100 per seat) for extra legroom so we could sit near each other. However, despite paying for this, we ended up being separated on the flight. This caused a major issue for our family because my parents do not speak English and rely on me to translate and assist them during the journey. I do not understand why Etihad changed our reserved seats without explanation. I am extremely dissatisfied with this experience. I expect the airline to do better, and I am requesting a full refund for the seat selection fees we paid.
It was excellent service in the snow storm gives us hotel and transportation. It will be more better if u can add one more meal because it’s a long flight boring journey. If you give extra meal time passes faster and can enjoy the trip better
Awful the whole airline arrived to check baggage and board our flight and the airline desk was closed where none of the passengers could check in baggage, asked for a supervisor and was refused a supervisor, called the airlines from the airport and they refused to refund the flights for their actions in the airport, Etihad and Garuda Airlines absolutely horrible customer service all the way around.
Dirty and smelly lavatory and toilets in Wamos Air operated flights
On this flight...fine. The one from India to Abu Dahbi, awful.
There was not any issues with the Etihad Airways. Staff was excellent and I love the variety of movies and games that they provided.
It was fantastic. The flight from Chicago to Abu Dahbi was fantastic. The crew, food and service were amazing. Everything was handled by the crew member assigned to us , Nicholas, was usually done before we asked for it. Highly recommend Etihad!
Was so disappointing. Business class with no TV, uncomfortable seats. Had much higher expectations.
I never made it to Rome, therefore I never made it to the Lufthansa flight. Air Canada cancelled its flight out of Raleigh Durham, I missed the connecting flight out of Toronto and after other airline mishaps took place and I had to give up getting to Rome and dissappointing the friends and family waiting for e in Rome. I am currently trying to get reimbursed.
The flight was cancelled which wasn't Kayak's fault. But Kayak does owe me a refund because I paid for this flight twice and was supposed to get the refund for the first booking/payment to Lufthansa. There will be litigation of this issue because of protections under the law.
Flights were delayed and due to a checked hand luggage bag by an overzealous gate agent in Berlin I missed my ground connection costing me another £80. Food was cold and bland, I honestly expect better from a national carrier operating out of one of their major hubs.
I tried both on line and by calling the Customer Service line to arrange for a special meal as i have food intolerances. I was under the impression from your service representative that I was successful. I was not. I cannot eat spicy foods and get very ill if i eat bell peppers. I could not eat either menu choice and no special meal was actually ordered. ( your representative tried to order it for a flight that did not have meal service!!! - found this out later). Your wonderful cabin crew managed to put together a fruit, salad, roll and cheese tray for me so I had something to eat. WHY WOULD YOU SERVE SPICY FOOD, WITH NO MILDER OPTION,ON AN INTERNATIONAL FLIGHT???
Patrick and the whole crew were amazing! Hope to have this team for all my European trips.
It was very good. Service was friendly and efficient, and food was good.
Business Class was very comfortable and the food and service was top notch.
The food was poor quality and the screens for entertainment didn’t work almost at all . Plane seemed pretty old
Welp - they boarded us appropriately...then had us sit on the plane for over two hours before cancelling the flight...which meant another night in Munich. I probably had it a little better than most as over 500 people had to be accommodated/re-booked etc. The next day I boarded the same flight (for which I had now been ticketed 3 straight days) and - with "only" an hour delay, managed to finally get home over 2 days later than scheduled. I haven't flown Lufthansa to Europe in years...and I won't be looking to do so again in the future. To be clear, though, the people I interacted with - flight crew, Service Center, check-in were all professional and courteous - management is clearly to blame for their lack of communication and unpreparedness for when things go wrong.
Pathetic - boarded us on buses for transport to the plane then had us wait for over half an hour before we could board...because they needed time to clean the plane; something they knew before we got on the bus. Further, by the time we could board, there were 3 buses full of people waiting so boarding was a crowded mess.
