No entertainment system, but then it is a budget air line
Comfortable economy seats with plenty of legroom. No food or water or amenities in the standard price and we experienced an hour delay.
They lost my luggage on the inbound flight and then lost it again on this flight. I called online travel agent to change earlier flight to get a longer layover in Vancouver but ANA denied it
Suite lounge in Honolulu is very exclusive and boarding from the lounge into the plane is unique. First suites were huge and comfortable. Japanese meal is like a high end omakase meal. All the staff were very kind and provided sophisticated service. Fast Track upon landing was appreciated but not needed this time because immigration was so empty and easy.
I like the service very much. The food just okay but maybe different culture who like, who don't like.
Everything was excellent. Only the fish entree in the Japanese meal was overcooked and quite dry but everything else was great
Great first time experience on this airline. Very professional staff and great service.
Warm the bread. Movies: better choices to include Chinese movies options or some of the older winners of flim festival
I was able to change my flight last minute. It was more expensive, but that was my fault. Thank you for allowing me to fly!
Business class on ANA was awesome. There lie flat seats made it easier to sleep on a 12 hour flight. Food was great and service was excellent.
The crew was very nice and polite. They made sure everybody got their meal and drinks. Even the economy class had a very adequate leg room for someone that is over 6 foot tall.
Overall it was good. Making changes to the reservation on ANA’s website was little challenging. Would like to see those features improved in the future.
I traveled business class from Lax to Narita flight Jl61. The crew was attentive and polite. Food was good quality and service was as it should be. Narita to Bengaluru Jl753was another story in business class. The cabin was darkened for the 9hr:30min flight, food was mediocre, service was below standard and crew can't speak English to save their lives. When you ask for noodles soup from Ala carte they gave cup of noodles while Lax to Narita i was served the best Ramen noodles in a big bowl. Why the disparity on this leg of the journey.....or is it because there were mostly Indian passengers and it really did not matter to Jal to bother as its a poor country and Indians refrain from speaking up? A good airline but differentiation like this brings their reputation and business down.
Japan Airlines was excellent as usual once on the plane. Cabin crew was wonderful as usual. Boarding was solid on the Honolulu leg. For Thai Airways the boarding was less organized. I was in an earlier group but they weren’t clear with the numbers or instructions. Flight crew from Japan to Thailand was very good.
Terrible. Our flight was delayed by 15 hours. We lost a full day of our vacation.
highly recommend for trip to japan only reason why i gave good not excellent is because their selection of movies and tv shows in English is more limited .
We asked for Hindu vegetarian meal in advance and the quality of the food was horrendous. Never flying JAL again!
Japan airline is excellent service .I recommend to Kayak and Japan airline to Frend.
Overall a great experience. One complain was the vegetarian food that my wife had which was mostly boiled vegetables with not much flavor.
Very accommodating and kind airline crews. The plane is also big which makes the passengers more comfortable and relax
I actually didn’t make it onto the flight. I spent quite a few hours trying to rebook the flight just to get screwed out of $5000. Fun!
We booked business class round trip from Delhi to San Diego and back. On our last leg from Bangalore to Delhi we were down graded to economy class which was big disappointment other than that everything was great.
Easy to board and fly, no frills. Yummy ramen on board.
It was for the most part a 10/10 they said they had entertainment options but all they had was old movies for streaming from the mid 2010’s so like 10 years ago
all good for a very budget flight - well priced and excellent service. Will fly again
Couple of the crew members were really nice and the rest are really rude and didn't help when we needed help, food was not worth it at all and most importantly there's no even entertainment system other than a very interruptive and slow internet and some movies.
I appreciate the economy price of the tickets. The long flight made the comfort level on the lower average side. Wi-Fi connection was not consistent but working. Overall, I would fly again with zip air but next time get the flat, premium seats with the amount of money I would save otherwise.
Comfortable seats and lucky no one was in middle seat. No water on the plane. Plane was on time and staff was fast.
You get what you pay for and nothing more. Wanted a cheap flight and that’s exactly what I got, though it’s human nature to wanting to feel like you got a good deal as well. There was none of that here. I was cheap and they were too. Got to my destination safely and that’s all that really matters.
Nice service. I wish it could provide hot water on the flight.
internet didn't work. No offer of drinks or snacks.
Flight was seamless. Free wifi helped pass the time. Food was okay, just make sure you pre order or pick something up from the airport
Uncoordinated boarding, seat comfort is terrible, even toilet is so small that overweight people wouldn't fit in. Baggage scam with additional fees. Stay away from this airline.
Forthright communication to the customers regarding services offered and any fees involved.
Scoot is a no frills budget airline. Do not expect a legacy airline experience.
I have taken more than 50 flights in the past year and this is the worst onboard experience that I've come across. There's always a risk with budget airlines and their creative views of customer service. Having bought a standard seat, we boarded at the assigned seat - we naturally couldn't choose ourselves as that would be extra cost. After take-off, the person in the row in front leans back their seat. As a frequent flyer, I believe this is their right, so I try to lean my seat back as well to have the same space available. However, my standard seat could not lean back, as the row behind was an exit row. As I had paid for a standard seat, not a less space than standard, I moved to the completely free row behind me. This was not allowed, as due to extra legroom, this would cost extra. Subsequently spent the next 30 mins discussing this scenario with the crew. I have no issues with budget airlines and additional charges, but if I pay for a standard seat, I want a standard seat, not one with less space. As you do not offer me a discount for the less space, do not try and charge me a premium, when I find a free seat with more space. It works both ways Scoot.
Finishes were quite worn, including our very scratched up seatback. No entertainment available, and the WiFi (even for “ScootHub”) was very slow. Crew were somewhat friendly.
Food & lower the prices. Look at Air Asia food look better & affordable
Not a frequent user of their website booking. Booked my check-in baggage and only realized that I did not book my check in baggage for return flight. The receipt was not clear in identifying that as well. Was charged exorbitantly at check in counter. Bad taste for sure when it is a business trip and not leisure trip. Baggage was delayed for more than an hour at belt back in SG.
Boarding took forever. It's also weird that we paid more (for preferred seats) to get on the plane last. Inflight WiFi never worked the entire trip. I want my money back.
The cosmetic condition was pretty run down. The carpets were badly worn out. Even the paint on the wings was chipped and peeled! Looks like they are running these 787s to the ground..
WiFi didn’t work on both sectors so made killing time harder - planes clean modern and good flight crew - would do again if WiFi works
