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I paid extra for assigned seating. When I checked in my seat had been changed to middle seat middle aisle. There was a reason I paid for an aisle seat. I did not sleep the entire 14 hour flight, preceded by a five hour flight from Kathmandu to Singapore. When I arrived in San Francisco, I had gone 40 hours without sleep. My immune system was compromised and I caught RSV flu. These days I hate flying!

I purchased my two tickets on February 2025. Tickets were by each other, aisle and window. However, when we were boarded the assigned seats were one by the window and the other one in the middle of the four seated row. It was a horrible experience and we had to tolerate 17 hours of flight seating by different people. If the airline changes the seat arrangement, it should have the decency to notify the passengers in advance. I have checked my return tickets to Los Angeles, and I have noticed that they are not by each other and I don’t know what to do. I hope someone contacts me and rectify this mistake.

It was all good. Lovely attention by the crew. I lost my glasses but they did everything and eventually found them. They clean the toilets regularly which is a big plus for me.

On schedule, courteous, and efficient. Old aircraft with not so nice lavatories.

The A350 3-3-3 configuration is cramped and uncomfortable. The seats dig in to the contact points with your body. The aisles are now too narrow for passengers and crew to pass with ease. I was in an seat but the passenger in front was laid back for the majority of the flight meaning I had to do the same. There was a kid in the seat next to me who wriggled all night which kept waking me up. If fact there were too many kids on board - why weren't they at school? Babies crying too. It was like a Kindergarten. Singapore Airlines in barely getting above Jetstar these days. It seems to have gone downhill since merging with Air India, The evening meal of fish and noodles was average. the morning breakfast of a pie was poor. At least the alcohol flow kept some sanity. The film choice was good, but I'd already seen the good stuff on the way out. The crew are still amazing and the service set the airline apart. A shame about the packed plane with inconsiderate passengers.

Food was excellent.. better if there are more movies selection.

Had picked seats while booking tickets but airlines reshuffled the seats without informing and we were again left with the worst possible seats on the return journey. terrible experience.

Perfect experience from boarding through to leaving the flight, comfortable and personalised service from all staff, highly recommended

The male traveller seated in the row in front diagonally opposite my husbands seat across the aisle as soon as the seatbelt sign went off moved across the aisle into the seat in front of my husband for the entire journey from London to Singapore he had his seat reclined and pushed back and the seat touching my husbands knees for the entire journey from London to Singapore. very uncomfortable for my husband.

More Baggage limit Alternative of virtual check in at airport , prefer personal touch with “real person”check in counter for baggage drop

I’m still in Zurich because my British Airways flight was so delayed, I didn’t make the flight to Los Angeles yesterday.

The flight attendants are amazing. The plane itself was not in good shape for passenger comfort. A good share of seat reclines were broken so they went back an unlimited amount, which meant the person in front of me was fully in my lap (the crew helped me find another seat but that would not have been possible on a full flight). Moisture from the ventilation was also dripping on me. And the entertainment system is almost impossible to hear.

Very unprofessional treatment of customers - boardring on being unethical. Only cares about money and not the customer. If you use the swiss brand, you should deserve it - now swiss air doesn't deserve the swiss brand.

Best international flight I have had in a while! Far superior accommodation, services, food and general experience compared to U.S. airline companies.

Very nice crew and great food. Easy to board just wish the flight could be shorter or seats more comfortable or more room to walk around when you get cramps in your legs from sitting so long. Crew was great and attentive and really was good food.

The flight was generally good but was delayed departure meant a very late arrival for a connecting flight.

Delayed 30 mins Forced to check in my carry on luggage

The chair is narrow and very uncomfortable. There is no privacy as you advertised.

Everything was good. Although I was certain that I paid for checked bag for my husband and checked bag for myself at the time of booking. And I was told I did not pay. Therefore I had to pay at check in. ☹️

No fault of the crew, but the the rear lavatories were closed the entire flight. The front lavatories were blocked off for the first part of the flight by the food cart. Then some minor turbulence occurred so the fasten seatbelt sign came on for the second part of the flight. Heroic containment engaged! It was not fun.

I have paid extra money for my special meal service but I received the the local food. Which is not acceptable.

More entertainment channels and better food, whatever food requirement you select.

Pretty much what you'd expect for an economy flight. The crew were excellent as usual. The food was ok, but nothing special.

Very poor experience, passengers and were not social and started a troubled with other passengers and a fight erupted

From the start of the check-in process, the associate was unprofessional and claimed that my ticket was incorrect, attributing the issue to Gulf Air. However, they failed to provide any clear explanation of what was wrong. After an extended wait of 45 minutes, the issue was resolved, and we were finally issued our boarding passes. Upon arrival in Paris, we faced further delays as the stairs to deplane were not functioning, resulting in an additional 45-minute wait onboard. This delay posed a significant risk of missing my connecting flight.

The drinks should come before food. Unable to have any fluid unless after food. Thanks

Aereo nuovissimo e con tanti servizi malgrado la durata del volo Spazio per le gambe ridottk

The boarding at Heathrow is chaotic. That's partly due to the lack of space and seating at gate 8, and a Qatar flight from gate 9 at the same time. That's down to Heathrow rather than Gulf Air. I've had a similar experience here before. Another problem which isn't specific to Gulf Air or Heathrow is announcements, and those for boarding in particular. They are difficult to hear with all the other noise and for me with hearing problems it's even worse. A simple tv screen would help, so long as it's updated of course.

Few people on the plane - Was great! The plane was late to board and over an hour late to arrive. They said it was airport control. How can these things not be booked it advance? Very frustrating!

all good. crew wasnt attentive to the announcements they were making about the flight. made several mistakes at several tines while announcing destination, arrival time. first officer made this mistake too.

As always, Lufthansa checked my carry-on luggage, even though I was in front of the line. No other airline in the world does this. It's so annoying and unnecessary. There was enough space for it in the overhead bin. It's a TUMI Continental Carry-On. If you have the chance, rather fly easyJet or Condor on this route.

Good communication via the app regarding the delayed departure. Uncomfortable seat for tall passengers. Could not straighten my legs.

3 4 3 seats are cruel, the average person should be able to fit in the seats and this was not the case. I was at an angle for hours just to remain in my seat .

Someone sat in my seat and this made boarding protracted and unpleasant. The stewardesses kept saying, “it is important that everyone be seated — or we will be further delayed,” but for a long time they did not tell me where to sit. At the end of the flight a baby screamed loudly for several minutes and it took ninety minutes (!) to get through EU passport and customs. We had to stand the whole time in a an overheated room. The seat on the plane was narrow. These things are not all Lufthansa’s fault but they made for a somewhat unpleasant trip.

Everything about the flight was excellent except for the fact that we had to wait one hour on the tar app and then I had to race to catch my connecting flight with the next stop

The flight on time, flawless check in and boarding process, the crew was very friendly.

Generally OK. The very worst part was the food we were served (on a special diet) which the crew apologised for and said they took photos for there managers. This flight was using a code-share from Discovery Airways, so perhaps not Lufthansa's direct fault. The general food was far better but definitely not plentiful unlike some other airlines. Otherwise it was a nothing special experience unlike the superb time we had last year for a similar route on Cathay!

Flight map did not work. Crew was great, food was good, plane took off on time and landed early. That's all I can ask.

Paid for exit row at the back of the plane. Window seat with lots of leg space. Food was inedible (as usual). Brought my own.

Checking in for ongoing flight from Singapore could not be done in the UK. This meant we were not sure whether we had seats together or in the right place. This needs sorting!!

Wonderful service and comfort. Attentive and careful. The food was also better than US carriers. Highly recommend

Very good baggage check and boarding pass service at Heathrow. Boarding was well organized, given the number of passengers. Food was very good. Cabin temperature was lower than expected and we were not prepared. Overall good experience.

better seats (very uncomfortable), access to wifi was a nightmare, and food was blah.

one meal and one breakfast or sandwich instead of two meals.

Many issues arose with the plane and after 3 hours of delays, we had to return to the London airport as the plane was unfit to cross the ocean. It was highly concerning that this aircraft was in operation with so many problems.

I was upgraded to Busines Class from premium economy which was a great surprise. But......the service was not marginally better than premium economy. After the welcome on-board drink, I only saw a flight attendant twice...... when she delivered gluten free meals. In between, during a 8 hour flight, she didn't check back with me to offer water or collect trash. I had to fetch my own! The gluten free food was not good - they gave me the same meal whether I was in premium economy or business class.

Plane is old. Toilet did not work. Once in Singapore the continuation to London was cancelled.

I travel business class because I like to lie flat on the flight and sleep. I achieved that on this flight, and I really do like BA's new cubicles. As regards the rest of the experience however, I could have been in Premium Economy. The lounge was crowded, and the food/ drink in it was nothing special. The in-flight food was also nothing special, and the in-flight service was pretty perfunctory. Sorry, BA - you need to provide a better service. Cheers

In the "old" configuration Club class, in an aisle seat you are literally sleeping in the aisle with no privacy at all. In addition, there is hardly any storage space, and it is hard to make sense of the seat controls.

Everything was excellent, although flight delayed however can’t control that, but what I don’t understand is why the smallest portion of food ie: bit of rice & bit of chicken (no exaggeration) no salad, no veges, nothing else, but cake & icecream later…this is just not a great reflection on the quality of airlines. People spend $1,500 on a flight surely airlines can spend an extra $1 on their passengers meals…even bread & butter can do the trick. ESP on a 8 hour flight! Cutting costs is one thing, but this is just not ok.