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Pros: nothing

Cons: Their website didn't work when I tried to pay in advance for the baggage and seat assignment. I tried more than 20 times, from two devices, two browsers from my laptop, with two different credit cards, wasting huge amounts of time. Then they had the nerve to still charge the offline service charge for paying at the airport despite my clear description of all the time and effort I had spent on their miserable website. And they only accepted cash which required an extra ATM trip.

Pros: Great crew

Cons: Checkin lines were really long

Pros: Good for a budget airline

Pros: Crew were pleasant. Nice waiting area at Manila International Terminal 1.

Cons: 1 hour delay. No vegetarian food offered. No Customs card offered for travellers to fill in.

Pros: Affordable biz class

Cons: Really poor food and flight was delayed 2 hours both ways

Cons: The flight was delayed for over 30 mins.

Cons: Allow us to upgrade class

Cons: The process to check and pay for a bag at the airport was ridiculous. We waited in line to check the bag, found out that since we hadn't paid for it ahead of time, we could get the bag checked but would need to go stand in a new line to pay for it and could not have the bag tag until this was done. Then the new line only had one agent working all of the people who needed to pay for their bags. When we got to the front, we were asked to pay the bag fee with a credit card and the processing fee in cash. Since we were only connecting in Singapore, of course we did not have cash. She could not process the charge, walked us over to a new desk and a new line where they processed the bag charge without the cash fee (how this wasn't done initially, I have no idea) and finally, we were finished with the check in process an hour later.

Pros: Cheap

Cons: Uncomfortable Won't give you a blanket or cup of eatery without making you pay Delayed

Pros: Quick turnaround.

Cons: The crew wasn’t available during boaring in the cabin rather chit-chatting with fellow colleagues at the AFT galley.

Pros: No comment

Cons: Be punctual.

Cons: Delayed flight

Cons: Flight way too cold

Pros: The crew was amazing. seats were comfortable. The seats will be super comfortable, if there are more leg space.

Pros: Crew , announcements were restful , not loud and blasting like some airlines

Cons: Nothing Singapore Airline is Super Lufthansa food lousy , late leaving Kuala Lumpur, missed our connection assigned to a later flight, running to catch rescheduled time and changed gate.

Pros: Kindy flight attedances,,smooth boarding,,delicious food

Cons: Nothing

Cons: Flight was delayed 20 minutes. Baggage claim delayed another 30 minutes. Made me miss my connecting flight. Then also made me pay. No accommodation on their part. Terrible business.

Pros: The flight was cheap.

Cons: The seats were uncomfortable and the food was unpleasant. Also, there was an hour delay but they never announced a delay, it just happened and not one really mentioned why until right before we were actually about to take off.

Cons: There was the least amount of legroom I've ever seen on any other airline, my legs were digging into the seat in front of my when I was sitting perfectly upright. They also didn't serve even water.

Pros: The plane was new

Cons: Check-in was a disaster, boarding took for ever, getting the luggage took longer than the flight. English is unknown by ground staff. And the plane times had changed.

Pros: Nothing. They charge me my carry on for half the price I bought the ticket.

Pros: Extra charge for luggage is so expensive even you already paid for extra luggage allowance.

Cons: Check in process is not so user friendly. A lot of missing sign for the next step.

Pros: It’s a no-frills, budget airline. As such airlines go, this one is better than most. You won’t get any legroom and you’ll be nickel and dimes at every turn, but if you go into the experience with that understanding, you’ll have a reasonably comfortable, on-time flight without paying a lot of money.

Cons: There was nothing I didn’t like that I felt would have been better on a different budget airline. If you don’t like non-existent legroom and the lack of free frills, you shouldn’t be flying this airline.

Pros: Efficient, dependable

Cons: In-flight service non-existent - but fare low, so hard to complain

Pros: Being a budget airline, you really get what you pay for. Seats do not recline. Minimum legroom. I was thankful that it was only a 1-hour flight

Cons: Stiff, uncomfortable seats without controls. Just adequate legroom for a 5’3” person

Pros: i did not see any entertainment.

Pros: Crew on Singapore airlines were very helpful, friendly and accommodating.

Cons: They had 0 entertainment on an 8 hour flight. Tv turned off. One small meal after 20 minutes of flying. Would not fly with scoot again.

Pros: Not sure if I have much trust in the crew. Most of the female crew would walk past passengers who had their seats reclined or in the toilets and other situations and wouldn’t notice (during take off and landing) and the guy would come past later and do her job for them. Ground staff in Bangkok

Pros: Good flight.. on Time. no problems

Cons: My flight was changed 2 times on the way over and once on the way back. The airline service overall was very disappointing. I will not fly on this airline again.

Cons: Flight delayed over an hour, no announcements, no gate agent even around. Actual reported time was wrong, we left way after. Crew must be new, head stewardess was very rude. I’m a frequent flier, I know the drill, somethings are beyond their control but this was way beyond. Done with jetstar

Pros: Seat comfort, Crew attitude.

Cons: Turbulant flight with seat belt sign switched off. Other aspects you cannot complain. You get what you paid for.

Pros: good budget airline.

Cons: seats are very close, legroom is uncomfortable

Cons: Boarding pass and ticket did not specify terminal 2!!! Automatic check in not clear

Pros: The flight was okay, service was okay.

Cons: Could be better if the departure was on time rather than delaying too much without clear explanation.

Pros: Nothing

Cons: Nothing

Pros: Nice aircraft, on time departure and arrival

Cons: reclining seats only in business class, not lay flat. pay for everything except the bathroom

Cons: Music or movie will be good.

Cons: You can choose your seat but when you pay you can choose a seat and I don’t like this

Pros: I hope never to fly Scoot again.

Cons: Extremely rude and uncaring staff. I hate not being booked through with boarding passes. You have to wait in line at every stop, go through security and wait to get your ongoing boarding pass. The Scoot transfer people in Singapore are the most rude people I've ever met.

Pros: Few flight attendant were cool

Cons: Free luggage

Pros: They didn’t weigh my carry-on at check-in. Boarding was rear-to-front. Toilets were clean.

Cons: Seat pitch quite narrow.

Cons: They charged us for small backpacks and extra for our luggage even though it was under weight and already paid for.

Pros: Nothing notable

Cons: Nothing specific.

Cons: Wasn’t allowed to board the plane because my passport only had five months left on it but you still let me book the flight and I was not refunded

Pros: Crew were professional, friendly and efficient. Aircraft was clean in the cabin and in good serviced condition. Check in Staff were efficient, friendly and professional.

Cons: Seating configuration in economy very small. My Husband is a tall, big man and was cramped by the seat pitch, which made his trip very uncomfortable. To think that we have to pay for such an essential item to life as WATER, when it is free on most other airlines....or at the very least you can get a glass of water. I couldn’t believe the charge price for a tiny bottle of water and the fact that you can’t even get a glass of water either. This is an outrage and a rip off to customers.

Pros: we were on time and landed ahead of schedule.

Cons: nowhere to store our cabin luggage

Cons: Temperature in cabin too warm on outgoing flight

Cons: International travelers should not use Air Asia because of baggage limitations and application of excess baggage charges. It operates as a commuter airline.

Pros: Quick turnaround.

Cons: The crew wasn’t available during boaring in the cabin rather chit-chatting with fellow colleagues at the AFT galley.

Pros: Nothing. We arrived safe

Cons: First of all it left late with no explanation. One hour late. Crew did almost nothing. No food at all unless preordered. Not even awater. Lights out for no reason. It was as t even 7:30 when they dimmed the long guts. Only one bathroom in the back and we never saw someone go forward so we were t sure if there was one in the front. Very tight seats.

Pros: Our seats were comfortable and the landing was smooth

Cons: All food and drink had to be paid for -even water!

Pros: GREAT CREW AS ALWAYS THE SEAT WAS COMFORTABLE AS ALWAYS.

Cons: FOOD WAS ORDINARY NOT WHAT I ORDERED, MY NEIGHBOR IN THE CHAIR OPPOSITE HAD WHAT I WANTED AND IT LOOKED DELICIOUS

Pros: Crew were kindly

Cons: Seats can be more comfortable

Cons: You can choose your seat but when you pay you can choose a seat and I don’t like this

Pros: I hope never to fly Scoot again.

Cons: Extremely rude and uncaring staff. I hate not being booked through with boarding passes. You have to wait in line at every stop, go through security and wait to get your ongoing boarding pass. The Scoot transfer people in Singapore are the most rude people I've ever met.

Pros: Got an aisle seat and boarding was quick.

Cons: Too long of a flight for no WiFi and no water.

Pros: convenient times

Cons: your machines i hate that you now employ less humans and more machines. no one wants to fly anywhere without humans in control

Pros: Prompt boarding, leather seats with reasonable leg room, even with seat in front reclined. Efficient, friendly and professional stewards

Cons: Had to ask someone in terminal about getting our connecting flight

Pros: Food

Cons: I was sold an empty Marshall 111 box in a sealed Duty Free bag or 136 USD. COMPLAINED WHEN DISCOVER AT HOME THAT NIGHT. SINCE THEN GIVEN THE RUN AROUND

Cons: The flight was delayed for over 30 mins.

Pros: I hope never to fly Scoot again.

Cons: Extremely rude and uncaring staff. I hate not being booked through with boarding passes. You have to wait in line at every stop, go through security and wait to get your ongoing boarding pass. The Scoot transfer people in Singapore are the most rude people I've ever met.

Cons: The flight cancelled.first we boarded twice and been waiting for 7 hours Inside and outside the plane thereafter they gave up and decided to cancel it ..it was nightmare

Pros: MinimumService！

Cons: MinimumService！

Pros: Nice flight. On time. Nice crew.

Cons: No entertainment.

Pros: Nice and pleasant service during the flight.

Cons: Nothing much to ask for.

Pros: Service crew staying on with a smile

Cons: No coffee or tea provide on th flight for the delay

Pros: I am sorry to say the first airline that I would not like for the service.

Pros: It was awesome, everything was great....

Pros: The price was right and the aircraft are new B737s.

Cons: The snack provided was a pack of 3 oreos and some water. They had other snacks and meals available for sale.

Pros: The plane didn’t crash and we made it to our destination

Cons: We were squished in like sardines. My neck and back still hurt. They are sticklers about bags. No more than 7 kg (roughly 15lbs). Over all experience not so good.

Pros: Seats are comfortable. The crew was nice.

Cons: They never check passengers, if the seatbelts are on.

Pros: Not sure if I have much trust in the crew. Most of the female crew would walk past passengers who had their seats reclined or in the toilets and other situations and wouldn’t notice (during take off and landing) and the guy would come past later and do her job for them. Ground staff in Bangkok

Pros: Can't complain

Cons: Cheaper? :) !

Pros: Price

Cons: Everything but the price. Worst customer service ever!!!

Pros: Nothing

Cons: Flight crew’s attitude. The fact that there was no overhead space and the crew didn’t Check additional bags. Had to stove the bags u def the seat and there was no room to stretch my legs. The flight crew had the most pathetic attitude and was rude beyond imagination.

Pros: Crew were kind.

Cons: The flight should offer 1 complimentary beverage like other airlines. Especially on a 4 hour flight.

Pros: Crew very efficient, seating comfortable compared to other Spore-KL Budget flights.

Pros: The hospitality of the crew .

Cons: More entertainment .

Cons: Takeoff delayed by 40 minutes Web checkin not recognized, they had to PRINT a boarding pass!!!!