Pros: "Crew did not do much"
Cons: "More service. Free water"
Pros: "Relatively inexpensive and on time."
Cons: "Absolutely no customer support. No one to call or contact. In theory, they have a contact through Facebook but no one picks up. If you book through a major third party agency, you cannot log onto their system to make changes like add baggage. At the airport, they told me the only way to ask them is to come to the airport. How environmentally unfriendly and generally inconvenient. Especially in these days where such online services should be easy."
Cons: "Better customer service, very rude ground and in flight staff"
Cons: "Easy quick flight. Excellent boarding and flight also."
Cons: "The flight was delayed, AFTER WE BOARDED, for 2 hours. No attempt was made to provide food or s reasonable explanation."
Pros: "Seats were not comfortable nor were they worth any upgrades offered flight is cheap if only flying with carry on, not fit for a full vacation. All accessories will be charged. It is the spirit airline of Asia."
Pros: "Crew are polite"
Cons: "No more delayed"
Pros: "Seat was good .. the flight was not full"
Cons: "Crew non smile."
Pros: "Sue to delyaed flights by Thai airways, they didnt accomodate me even for another flight booked y them"
Pros: "Smooth flight no food or entertainment and did not take any food for a short flight"
Pros: "Cabin Crew are helpful and friendly"
Cons: "Airasia always delay"
Cons: "Air Asia is grossly understaffed at Johor Bahru and rely on Self Check-in kiosks that few of the passengers understand. It’s chaos with horrendously long waits. The international waiting area post-security is tiny with zero dining options. Third world all the way, a distinct contrast to the city, which is great."
Pros: "Flight attendants are well dressed and friendly"
Cons: "My friend and I bought Luang Prabang to Siem Reap tickets with a change in Bangkok. We had both printed our boarding passes and had only carryon bags. They wouldn’t check us in thru to Siem Reap when we were in Luang Prabang, so when we tried to go through transit in Bangkok, the Air Asia agents sent us back to enter Thailand. We had to go through passport control, go up to arrivals and wait in the huge, chaotic lines ( why does AA always have chaotic limes?) and check in again. We then had to go back through immigration and security inspections. Even the immigration and exit officials were questioning why we didn’t go in transit! Took us two hours and lots of extra walking. I only fly Air Asia when I have to, and always think they will have gotten better, but they never do."
Cons: "The ticket agent didn’t book us all the way through to Siem Reap."
Pros: "The r at of all of our interactions in Cambodia have been delightful"
Cons: "The checking was rude confusing unpleasant. It’s as if they want d to humiliate us. Completely unnecessarily horrible."
Pros: "They were nice to let me on when I was hurrying through security"
Cons: "Small seats"
Pros: "No complementary foods, snacks or drinks offered. No problem since a short flight."
Pros: "We arrived"
Cons: "Started with booking, a package includes seats but the seats included we're all full,of i.e. need to pay more again.but100 Dollar for credit card booking? They are crazy! Check-infamily with just computers is terrible, didn't worked properly. Included food in package but can't choose, both legs the same food. Baggage damaged. Long walk in DMK to transfer, inefficient. Overall just a shitty experience!"
Pros: "Very delayed first segment. Fortunately the second segment was more delayed! No announcements about the delays."
Cons: "My knees were touching the seat ahead of me although the seat was upright. Any recline would have been unbearable & painful."
Pros: "Price and smooth flight"
Pros: "On time, comfortable and inexpensive. Terrific value"
Cons: "Just know that you have to preorder and pay for any drinks or meal."
Pros: "Boarding time was accurate ."
Cons: "One of the crew member was very hard and never smile at all, and not polite also."
Pros: "One go crew members was very roude and her face very hard , never smile at all."
Pros: "The price"
Cons: "The cabin pressure and plane temperature was uncomfortable, plus the food options for sale were all so unhealthy. Its paid so there is no reason there shouldn't be healthier options."
Cons: "We used flightnetwork through kayak. During purchase there was nothing saying check in bags weren't included. It's an international flight! After reading the confirmation email also saw nothing about it, only some ambiguous message about checking with the airline. THIS IS IMPORTANT! WHY WOULD YOU NOT MENTION IT AT SOME POINT. If I need to go to the airline to "check" that YOU didn't forget to tell me something then what the hell is the point of using your service?! I had to pay 144 dollars, more than a single ticket!"
Pros: "We paid extra for the quit zone seats and we ended up having having the row to ourselves. Unlike the other reviews I am seeing we were not charged an excess baggage fee and were over by five kilos. The seats were fairly comfortable but again we had the whole row to ourselves."
Cons: "No food or drink offered at all. Not even water...."
Pros: "Crew was okay"
Cons: "the plane was dirty and hot and arrived at airport late"
Pros: "New planes. Efficient boarding process"
Cons: "We checked only 1 standard bag per persona and had to pay $72USD per bag at check in!!! And everything else cost money as well -- even water in the plane. And a person over 6' should buy extra leg room as the seats are cramped."
Cons: "They did not tell me to select a checked bag beforehand and charged an excessive amount for one piece of checked luggage."
Pros: "Quick boarding, on time, professional staff. Can get cheap food ahead of time, but only recommended if you won't have time to eat otherwise because the food isn't great."
Cons: "No individual seat entertainment, less legroom than other carriers"
Pros: "Flight was on time."
Cons: "I was charged more than $100 for 1 check in bag, 15 kg for international flight from Cambodia to Thailand. If my bag were over 15 kg but less than 20 kg then price would be 50-60% higher. I did not even ask how much I would pay if my single check in bag were over 20 kg. Obviously, if you have any check in bag you pay at least a double price for your flight. Leg space is designed for slim and trim Asians, all others who don't fit this description have problems."
Cons: "Told only one carry on bag of 7 kg so I checked my other 13kg and I was charged as much for my baggage to HCMC as what plane ticket cost but, others were taking two or three carry on bags. Budget flight but they rip you off for baggage. I would do anything to avoid this airline in the future."
Cons: "Cramped space and extra charges for checked luggage."
Pros: "The crew was efficient for getting everyone settle and take off in no time!"
Cons: "Need to change the carry on bag to 15 kg! 7 kg is not efficient!!"
Pros: "On time departure and arrival. Comfortable flight."
Cons: "The website is not so user-friendly with a lot of bugs. I have tried to book an extra luggage via the website but it was impossible. But at the airport i have paid the extra luggage easily (18$ for 20kg) Siem Riep to Bangkok."
Pros: "Great little airport in siem reap and a nice quick flight to Bangkok."
Pros: "Fairly comfortable seats and enough room for an airline that isn't too pricey. I received food even on my short flights."
Pros: "short and sweet"
Cons: "charge for checked bags"
Pros: "Boarding started early on take off was 10 min befor schedule"
Cons: "During booking pay attention to additional charges of check in baggage. Watch for unexpected currency change from USD to EUR"
Pros: "Quick, easy boarding, nice aircraft, capable and attentive crew."
Cons: "No inflight entertainment, no drinks, no food. Excessively charged (nearly twice the original ticket cost) a change to earlier flight."
Pros: "They were able to get us on to the plane even though we were extremely late. The Customer Service Rep that helped us with our bags in Krabi was very friendly and helpful."
Cons: "An exorbitant amount for bags and our luggage didn't even make it on the the flight."
Pros: "Great fare."
Cons: "A woman checked us in at DMK, flying to Phuket. She was poor at customer service and very unfriendly. I asked to borrow a scissor to cut a tie strap so that I can adjust the weight of my bags. Knowing it's a waste of her time she hid the scissor underneath a piece of paper and answered me that she didn't have one. I pointed it to her, she claimed that it wasn't hers. Long story short, I demanded another agent for help."
Pros: "I flew out of BKK to CNX. Everything was smooth from start to finish. Boarding a bus at the terminal in BKK for the ride out to the aircraft was the only detractor, although not totally uncommon in Thailand."
Pros: "You get a cheap fare."
Cons: "You pay more than the ticket for each piece of check in, for each leg, which has a nominal weight limit of 15kg. No outside food or drink. Tiny seats, which for a 6' male, had severe legroom issues with a bottle of water in the seat pocket."
Pros: "Nice flights with AirAsia. they were on time for the most part and comfortable as you can get for a bargain flight."
Cons: "No movies or music. Just sit and read magazines."