Daily cleaning, installation of cabin HEPA filters on flights from Singapore to Bangkok
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Scores according to KAYAK customer reviews
Pros: "The second flight was perfect."
Cons: "No vegetarian options at all without advance notice."
Pros: "Crew are great. Plane is cool, A380."
Cons: "Connecting flight is in a hurry, time is tight."
Pros: "Crew was great food was great flight was safe"
Cons: "More room"
Cons: "No babies"
Pros: "Onboarding on time and kind"
Pros: "Fast boarding sequence and take off."
Cons: "Cabin crew should have smile more, serious faces make request so unconfortable. Food could have been better."
Pros: "Flight attendants were the friendliest and most patient I have ever experienced. Great customer service!!!"
Cons: "Seats of any airplane could use improvement on comfort. But comfort was good."
Pros: "good service"
Cons: "Seats a little cramped"
Pros: "Very clean aircraft."
Pros: "Same as above."
Cons: "Everything great but delayed waiting on another flight."
Pros: "Great customer service. Flight attendants showed passengers a lot of attention. Well done."
Cons: "The plane was way too hot! Being trapped in a stuffy plane for 5 hours and sweating was the worst!"
Pros: "the movie selection"
Cons: "the seats are so closely packed any inclination inconveniences the person seated behind. in all respects save for the name and price this replicated a cheap budget airline. i expected more from SA. the flight crew was brusque and made it appear that they were grudgingly doing one s personal favor rather than their job"
Pros: "The food was very delicious on this trip. I had the seafood dish. Very tasty."
Cons: "The movie selection wasn't that good. I was hoping to see the latest Star Wars movie."
Pros: "After waiting for 5 hours on the airport, was happy to get in the plane. Business lounge is mediocre and over crowded."
Cons: "Flying form LA Had to wait an hour in the air pane for a gate to be assigned in Seoul. It was due to weather issues but crew was not very informative. Connecting flight was delayed by four hours and crew was not sure Did not inform when the flight will leave. Passengers from another delayed flight gathered around our gate and blocked us from entering boarding our plane. They were demanding that our flight should be canceled and didn’t let us board. Security was present they were taking notes but never intervened. This is the first time I have experience this type of chaos on an airport but from the signs posted, it appears that it may be normal situation and this airport. Didn’t expect I will have to push through a mob to board the air plane."
Pros: "Beautiful plane"
Pros: "Nothing. You have the worst customer service ever. I will never ever use you. Terrible exoerience"
Cons: "All of it. You could not have cared less about ne. Made me miss all my flight due to your moronic staff."
Cons: "Seat was not comfortable."
Pros: "The new plane was amazing on my way back from Singapore to Chicago. The staff is extremely courteous. The food was good which included some traditional Korean food options and some western cuisine."
Cons: "On my way from Chicago to Singapore, they had an old plane and the business class was mediocre at best. The seats were uncomfortable. They were stacked side by side and did not have a "personal pod" formation which in my honest opinion is quite a waste of thousands of dollars you paid to travel. Additionally, the entertainment was just okay. There were not too many great options of movies and for the old plane, the screens were really bad."
Pros: "The food choices, included Korean dishes. The disposal slippers are great when taking shoes off. The air hostesses were friendly and helpful. Good leg room."
Cons: "Movie selections were not that great, many good current movies were not available. Seat does not have enough lower back support, was literally having to sit on my pillow and blanket due to lower back pain."
Pros: "Food arrived quickly and the empty tray was removed quickly when the meal had been eaten"
Pros: "Great staff"
Pros: "Everything (the comfort, the crew, etc.) was first rate and the flight was on-time. You cannot ask for more. One tip---check in on line and you can afford the lines at the counter."
Cons: "No complaints."
Pros: "Good service and on time"
Pros: "Again plenty of food and beverages."
Pros: "The cabin attendants were very attentive. Food and beverages were appreciated. Hot cloths to refresh ourselves were also appreciated. Needless to say, the skill of the personnel in the cockpit is also acknowledged. The blankets, pillow, and water were also a nice touch."
Cons: "The seats were comfortable, but I wish they had more cushioning for this long flight."
Pros: "The service offered was different than my trip to INC from Kona. Which I would rate excellent service. But coming back the crew made it feel inconvenient. I had to wake for others to eat. I was very tired and just wanted to sleep."
Cons: "I had to wake up so person behind me could eat."
Pros: "The flight was comfortable and on time. Nice seats, and the staff was very helpful and kind. Overall great experience with Korean Air. I definitely will be using their services again in the future."
Cons: "The food was not the best in my opinion, but it was hot."
Pros: "Ground staff at JFK did a great job changing my seat assignment - that was really appreciated."
Pros: "The food, the service,the entertainment were the best. Every time the bathrooms were used they were cleaned, you never see that on US based flights, ever!!!"
Pros: "seat spacing good in economy personal entertainment system crew very helpful and courteous good overhead storage"
Cons: "Food was just okay."
Cons: "There is no information of ticket before issue the ticket, so I face the trouble.. finally my wifr lost return ticket"
Pros: "Everything up until I got to Hawaii and switched to them."
Cons: "The code share airline"
Pros: "The selection of fellow PAX, the cabin staff"
Cons: "Concorde was better"
Pros: "Koreans are naturally respectful, making for a very pleasant flight"
Pros: "The air hostess is very kind and helpful when she noticed that I was not well and she has offered me a honey lemon drink even I didn't request."
Pros: "The important thing is the comfy seat. It's pretty big and have a wide space for my long legs."
Cons: "Not a lot of options for entertainment. I flied with Emirates before and it was a lot of musics and movies. however, for this special good deal, it was an amazing flight"
Pros: "The crew and entertainment."
Cons: "I didn't like my seat, no place to put my things, like a seat pocket. No complimentary water bottle like in the previous flight. The food choice I wanted ran out. The choice left was not good."
Pros: "This was my first experience with Korean Air, I was very impressed. I would definitely fly with them again."
Cons: "special meals especially Hindu meals non vegetarian"
Pros: "I am giving my flight from Seoul to Bangkok 5 stars because the crew were just lovely. They were kind, attentive and ( shock) seemed to want to be on the flight. Too often nowadays it seems as if we( the paying customer) are nothing but a huge annoyance to the flight crew for daring to sk for a blanket, need a drink or to have to use the facilities. We had a screaming child in the row ahead most of the flight and one of the flightees went so far as to walk the toddler in her arms around the plane to help smooth her. The food reminded me of airlines meals years ago with a served roll and butter, main course ( beef with potatoes and veggies) , a tofu and soy sauce side and ice cream for dessert- no plastic silver wear here, proper solid stainless. Lots of juice and water on offer all flight and beer, wine etc with meal. American carriers should take a leaf out of this airline's book!"
Cons: "Seats are cramped but manageable."
Pros: "Foods was over expected. We thought to get only snacks and drink coz it was an hour flight. But they served fish meal."
Cons: "Small room for resting our legs. So tight for foreigners. No entertaining on flight."
Pros: "Good experince. Crew was fantastic."
Pros: "Everything was good except the space for reclining."
Cons: "My seat needs to go back further so I can sleep. Maybe about 3 inches."
Pros: "GOOD SERVICE."
Cons: "Great flight, great flight staff."
Pros: "Crew service is excellent!"
Cons: "The seat is really cramp and tight!"
Pros: "New plane or so it seemed. Crew very attentive to needs. Nice entertainment system with large screen."
Pros: "There was a lot of leg room and updated features. Also the candy they gave out was good."
Cons: "The food was not to my liking,"
Pros: "Excellent crew!"
Cons: "Lousy food taste bland out of date movies"
Cons: "Food was really unpleasant and entertainment all out of date movies"
Pros: "The cabin crews were excellent. Food was delicious. Lots of leg room in Economy class. Overall had a great experience"
Pros: "The staff of ANA are so friendly and accommodating. When checking in, the woman at the counter moved me to a window seat from the middle, free of charge. They were very patient and helpful."
Cons: "The food was a little strange, I had salmon and rice as “breakfast” with iceberg lettuce side salad. The pieces of salmon were little shreds with a funky taste. Not bad, but not what I wanted on a long red eye flight. Also I wish there’d been more Hollywood movie selections."
Pros: "Service, entertainment , drinks, everything! Very good!"
Pros: "The flight was late checking in. The staff handled the situation well and kept the passengers informed."
Pros: "Really good service."
Pros: "Great crew and comfort for economy class."
Cons: "Food could be better"
Pros: "That it didn’t crash"
Cons: "It was very delayed and then the luggage still hasn’t come out"
Pros: "Food and services were great"
Cons: "There were not a lot of selections on the TV."
Pros: "Great service"
Cons: "A bit warm"
Pros: "Service, Cleanliness and Overall Quality"
Cons: "We got lie flat cubicle seats on the way out but just tilt seats on the return, both on new 787's. After a 11 hour flight in lie flat cubicles and connecting to a standard recline BC seat is a bit painful."
Pros: "The seat, service and food..all is great as always."
Pros: "didnt make it to tokoyo"
Pros: "The extra inches were nice. Fairly comfortable seat. And the ice cream was a nice treat."
Cons: "I thought I would get a little more than a few extra inches in Economy Plus. Maybe an overnight packet (ear plugs, eye mask, toothbrush?) and/or a foot rest for the extra money, but it was literally only a few extra inches of space."
Pros: "I like the cup holder ring and the coffee stirrer. Blanket thicker than United’s."
Cons: "It really has nothing to do with ANA per say. The check-in counter at LAX was unpredictable. I felt sorry for the elderly Japanese who had to wait for the counter to open"
Pros: "More space than usual between chairs. Crew is friendly."
Cons: "Food was too smelly. Good quality, but airplane food cannot be smelly or it get really unpleasant inside the cabin. Flight attendant need to learn and practice English. Very difficult to understand."
Cons: "I'm still stuck in LAX"
Pros: "Good price"
Cons: "Stink in the plane"
Pros: "Loved everything about the flight - food was good plenty of drinks throughout the flight unlimited movies smooth take off and landing."
Cons: "Flight was delayed by an hour making it too late to attend night activities that were already scheduled."
Pros: "La puntualidad absoluta, la amabilidad de la tripulación y los baños impecables durante las 13 hr de vuelo."
Cons: "Creo que la comida podría mejorarse un poco pero es un detalle mínimo"
Pros: "I like the nice and warm service from the crew"
Cons: "Food can be more variable but overall its oke"
Pros: "Ease of boarding; large overhead bins; relatively comfortable seats"
Cons: "Packed plane - every seat taken"
Cons: "Width of the seat for me was bit tight when in a flat bed position."
Pros: "The crew is awesome and food is quite good"
Cons: "Seat is terrible it's more like domestic flight than international, boarding is terrible because we have to take a bus by standing from terminal to flight"
Pros: "Great airline!"
Cons: "some of the gates can be long walk"
Cons: "Delayed 2 hours and people where freezing in terminal. They eventually brought blankets and snacks."
Pros: "Boarding was smooth. Food was good. I had snow crab and seafood with rice. Many new movies and music choices. Crews were lovely and care."
Pros: "I like the courteous and efficient service of the whole crew."
Cons: "I didn't like part of the journey to USA to be run by UNITED."
Pros: "Great service. Crew are kind and friendly!"
Pros: "The stewardess constantly walked the aisle looking to assist the passengers...no disappearing act like one finds on other airlines. I was in business class, so the food was very tasty."
Pros: "Best leg space, new air crafts, kids gifts"
Cons: "Food choices are very average. Nothing for vegeterians if you do not order in advance. English language accouncements were not clear at all - not great for an international flight"
Cons: "Food was disappointing for business class ticket. Seats did not recline all of the way."
Cons: "Exit door seats, which are normally good, were extremely close together. Very uncomfortable."
Cons: "I did not like the delay of the plane which, instead of taking of at 10pm took off at 7h45 am."
Pros: "leg room!"
Pros: "Friendly and helpful stewardess"
Cons: "Seats could be more comfortable."
Pros: "I love the food and the girls was fantastic"
Pros: "Light food but breakfast could have been more substantial only one chicken sausage?"
Cons: "Turbulence Lack of privacy with seating Lighting from other monitors disturbs someone trying to sleep"
Pros: "Was able to request a gluten-free meal for the flight"
Pros: "The plane was new and the seats recline quite a bit. The movie selection was solid (though disorganized)."
Cons: "The food service was a plastic bag of goodies (bag of chips, water bottle, toblerone, kit kat, pastry) - what?! The turbulence announcement was made once in english and japanese by the auto-plane service followed by the crew announcing it again in both English and Japanese. The same was done with the duty free. The plane pressure also felt very strong and cause discomfort for the wife. The movie selection was solid (but badly organized) and the TV show selection wasn't terrible. It should all be better. Come on ANA! Contact me for recommendations."
Pros: "Good air crew. Good manners and attention to detail. Excellent members at check-in."
Pros: "Early arrival. Crew very good."
Cons: "Lack of seating choice. Standby tickets issued at Dulles 15 hrs ahead of flight. Tight transfer time."
Pros: "Asiana does it all right! Easy check in, great cabin crew and aircraft to tasty food (especially their Korean choices) and service level"
Cons: "check in process"
Pros: "seat food and cabin crew"
Pros: "Sits are a bit bigger than other airlines. Food tasted better and treatment was great as well."
Cons: "The touchscreen for entertainment was a bit off. From both flights using this airline, that was the main issue in comparison to other similar airlines."
Pros: "On time, smooth landing."
Cons: "Food was so-so, a little too salty."
Pros: "Staff are very nice"
Cons: "Movies are limited selections"
Pros: "Superb business class seats"
Cons: "Entertainment (movie) choices could be better."
Pros: "Crew team is nice and friendly."
Pros: "Nothing! I was upset the whole trip!"
Cons: "They made me cancel my 6 month stay to a 30 day stay when I arrived at the airport, otherwise they would not allow me on the plane! They said I needed a vista for the length of stay which I always get when I am in Manila for the past 8-10 years that I have been going without any prior warning before I confirmed this booking! I was charged $500.00 to change the departure date! Outrageous!"
Pros: "The seat aircond cooling"
Cons: "Food..should have local halal foods for muslims"
Cons: "flight delayed 30 minutes"
Cons: "not enough movie choices. Flight delayed 30 minutes, had to deplane on tarmac & ride shuttle bus to terminal, waited 30 minutes for luggage causing passengers from another flight arriving later to get taxis first so had to wait another 30 minutes for available taxis."
Pros: "Crew was nice, made sure they knew I was a vegetarian, gave me a snack that I missed when asleep."
Cons: "Seats on the Dreamliner are very hard."
Pros: "Staff and flight crew all very nice and profressional and attentive; bags arrived at final destination - no issues with missing luggage"
Cons: "Another delay from icn to bkk, No meal on this 6hr flight! Catering issue, so no dinner... just a pack of peanuts, literally. Seats very uncomfortable in economy, lack cushioning"
Pros: "Staff and flight crew were all really nice, very professional and attentive. Decent range of video/movies available. 2 meals - ok"
Cons: "Delays on both legs of flight- significant and multiple delays from jfk to icn... made the experience not so great, as my daughters 1st time flying this didn't help - and no compensation at all. Emails and notifications not in english! Not given an actual reason for flight delay. Seats VERY uncomfortable, might as well be no cushioning on the seats in economy. With such long flights you would think that an airline would want even economy to be somewhat comfortable sitting for 14hrs or more"
Pros: "I love how they give importance to parents traveling with little kids."
Cons: "They ran out of food choices. I have been flying with Asiana for the longest time and this has happened thrice."
Cons: "Old aircraft, seats uncomfortable, not much better than economy class. Rick"
Pros: "They let me sleep."
Cons: "The guy sitting next to me. LOL."
Pros: "Service and food"
Cons: "Old style seating arrangement Many young kids in business?"
Pros: "It’s difficult to choose what part of the flight was the best, but the overall experience will make me come back for more. The check-in process took very little time. The flight staff was friendly and courteous and had a smile throughout the flight. The lighting was so much brighter than with the first and second legs of my flight and the plane was very clean, to the point where one could eat off the floor. the in-flight entertainment, clothes rack, charger, and remote controller were all right in front of you instead of being tucked in by your side. The food quality was savory and refreshing. I should have asked for a second meal as it was that good even for a short economy flight."
Cons: "the salad and desserts were excellent, as was the chicken and rice, but I would have appreciated a choice for my main menu selection."
Pros: "Facial mask pack service"
Pros: "Same comfort as my flight from Honolulu to Seoul."
Cons: "The technology of the in-flight entertainment console. Outdated and less movies to choose from."
Pros: "I had no idea Asiana is this nice. Crew, food and aircraft were all nice! Had a great time flying with them."
Cons: "I just didn’t like that they didnt tell me im gonna be seated next to person carrying a dog on a previous asiana flight. Im not comfortable with dogs and i understand they wanna create an animal friendly atmosphere but what about those who are not comfortable around animals?"
Pros: "On time arrival."
Cons: "The seats were not too good, a bit outdated"
Pros: "Great service and meals"
Pros: "The food and service were very good. Each of the crewmembers I encountered was professional, courteous, and friendly. I also enjoyed the food, and for the first time in my life I think I said "no thank you, that's enough"!"
Cons: "first, although this was an international trip , in business class, the seats were more like something you would find in the premium economy section of other airlines. They were tired and outdated. Second, The entertainment package was abysmal. Basically, you were forced to watch a TV with bad reception, and no ability to choose what you wanted to see other than flipping through the channels and seeing what was already on. That meant never seeing the beginning of a movie. The picture quality was very poor. Although an international flight of seven hours duration, it felt more like a charter bus to Vegas buy a discount operator. I have the exact same experience flying from Korea to San Francisco on a prior trip. If I could learn how to determine which aircraft I would be flying in the future, I would never book an international trip on Asiana knowing that this particular aircraft would convey me."
Pros: "The leg room and comfort of the seat were noticeably different from other airlines. I enjoyed this flight on the 777 much better than my return flight on an A330."
Cons: "The screen for the individual entertainment system was extremely small. The one on the A330 was much bigger and better. Also, the limited choices of in-flight entertainment were disappointing."
Pros: "They made sure everyone was happy with all service."
Pros: "Great entertainment options. Great service. Delayed flight for 2 hrs"
Cons: "They lost my bag"
Cons: "Old plane, Boeing 777, LCD screens need updating, otherwise everything was great"
Pros: "Asiana is a great airline. They got me there and back safely, the crew is always nice and professional. No drama...just the way I like it. I will definitely fly them again."
Cons: "The entertainment options were good but limited. If you fly Asiana a few times a month, you will run out of movies to watch. I hope they expand their offerings."
Pros: "i think asiana is one of the best airline in market for their professional services. thanks."
Cons: "Time delay."
Pros: "Great food - really yummy - and a really easy, reasonably comfortable flight."
Cons: "The headphones only transmitted the sound through one ear."
Pros: "I can saw movie. it was so funny."
Pros: "A friendly professional crew"
Cons: "Food could be better. Was comparatively less quality."
Cons: "Entertainment console was broken."
Pros: "Safe flight and crew was nice"
Cons: "Suppose to have a window seat, got a isle seat. Food choices were aweful. Didn't eat"
Pros: "Crew friendly and helpful. Plane clean, food not great but decent. Takeoff right on tme."
Cons: "Cramped seating, no leg room, made for a long, uncomfortable 11 hour flight. Small selection of movies."
Pros: "Very comfortable seat (business class)"
Cons: "Choice of movies was not that varied."
Pros: "Asiana staff are not trained in medical issues such as what to do when a passenger complains they are feeling weak from low blood sugar/hypoglycemia conditions. It is common for people with low blood sugar to have blood sugar drops while flying. The condition is dangerous if not handled properly but can be remedied very easily by simply increasing a passenger's intake of protein (such as chicken or beef) and carbohydrates, such as rice (but not white bread or deserts, as those cause spikes and drops in blood sugar). Basically, you only need an extra meal. I told a crew member about my condition and said I simply needed a second meal. She gave me a problem about it and at first refused. She understood the English words low blood sugar, but she was obviously not trained in that common issue. I was ready to pass out due to a drop in blood sugar and only when I threatened to file a lawsuit in a U.S. court against Asiana (as I anticipated passing out) did she react. Within a few seconds after I mentioned a potential lawsuit, she got me a second meal of chicken and rice. I ate it and the protein and carbs stabilized my blood sugar for the rest of the flight. It's a problem easily remedied but I had to argue with the flight attendant to grant my very simple but very necessary request. Asiana needs to comply with the norms of global carriers and train its staff to understand such comment conditions as low blood sugar. U.S. and European carrier understand this condition very well, and their crews are trained in how to handle it by simply giving extra food. Asiana needs to comply with modern, global norms."
Cons: "If you have low blood sugar dont take Asiana. Crew not trained in this simple medical issue."
Pros: "Super well trained staff. Even though my wife and I sat in economy coach, we still felt very warmly received and respected. The food was excellent."
Cons: "The seats need improved cushioning. They were insanely firm. Perhaps they did not consider the comparatively expansive American butt when they were first designed."
Cons: "Wheelchair was not provided as requested, from Seoul to Manila. I requested wheelchair for my parents from Chicago airport and it was provided for both. Then from Seoul, it was only given to my father, so my mother has to walk far, they have to go to the gate separately. They didn't allow my mother to stay with my father. They could have at least make my mother walk with my father in a wheelchair. They didn't provide the wheelchair and made her walk far is very disappointing"
Pros: "food and crew"
Pros: "Great crew and comfortable flight"
Cons: "Delayed for several hours after boarding because of a technical difficulty with the airplane. This delay caused me to miss an important dinner meeting in Thailand and cost me extra money to arrange transportation from the BKK to my hotel."
Pros: "The staff was nice and accommodating which is a big plus and the food was pretty good too."
Cons: "The flight was super delayed. Don't get me wrong I know things happen and I even know they used that time to make sure the plane was good to go, but it's the principle. I had expected to make it Bangkok at a certain time, but this delay well...delayed me lol. You get the point."
Pros: "We took an air bus, which was very comfortable. The food was delicious and everyone had a personal TV. There was plenty of leg room."
Pros: "good service ..comfortable flight"
Cons: "less choices in entertainment"
Pros: "The business class seats are pretty comfortable. It's easy to customize your seat to feel comfortable. They are wide. You feel safe. The head and neck support feels natural."
Cons: "Sleeping on the seat gets really hot. I wish I'd had a change of clothes to sleep in - light cotton. On some other airlines they give you a bed roll; because you're lying against the seat a lot of heat is reflected back to you. Think ahead and wardrobe change in the bathroom on the plane."
Pros: "Crew is professional"
Cons: "The interior in the air craft need seriously to be refreshed."
Pros: "Crew was great"
Cons: "Food can be better."
Pros: "Crews are friendly"
Cons: "Delays should be reduced"
Pros: "Food was nice"
Cons: "Small plane, crew did not help with trouble lifting putting bag in overhead compartpent (almost fell on heads), passengers with children and elderlies were not boarded first though blasted on speakers at start of boarding at gate."
Cons: "It was ok"
Pros: "The crew were very friendly and accomplished. The in-flight entertainment was great. If the opportunity presents itself, I’ll defini fly Garuda Indonesia Airlines again!"
Pros: "Comfortable seat and very welcoming crew. It was an hour and half flight and received a delicious snack, water and personal entertainment."
Pros: "Everything was good"
Cons: "Baggage claim in Bali very slow"
Pros: "On time smooth flight"
Cons: "Keep going with the excellent job, Garuda"
Pros: "Helpful crew staff who assisted arranging our next connection flight."
Cons: "Food quality can be improved."
Pros: "Nothing 2 hours late Had to watch commercials on the seat tv screen."
Cons: "I will make it a point to avoid Garuda Really has gone down hill. I think it is overpriced for the bad service and 2 hours late. Better to pay half the price and take another airline."
Pros: "Fast boarding"
Cons: "Food is low quality. Nothing special."
Pros: "Staff very accomadating throughout the flight"
Pros: "On time"
Cons: "Passengers Have to walk a long way during boarding as the plane is not at the assigned intl gate but on the domestic side. Food is bland, instant noodle may taste much better."
Pros: "On time and good service from. Cabin crew"
Pros: "The level of care given I required wheelchair assistance to the aircraft."
Cons: "Being woken up at 4am for breakfast, when I asked not to be woken up."
Pros: "Flight was normal. Nothing special. Flight wad on time."
Cons: "Boarding didn't commence as started"
Pros: "Check in at Perth Airport extremely helpful. Husband has health problems. They offered priority boarding and luggage. Priority was not a priority at all at Denpasar."
Cons: "The plane was very squished up, seating, no leg room and difficult with one aisle to get past other passengers and staff. Toilet very small.."
Pros: "The female air crews. Indonesian female air stewardess are simply beautiful and shapely!"
Cons: "My entertainment set’s headphone plug doesn’t work at all. So I’m watching movie with no sound throughout the whole flight."
Pros: "Although not asked, I was reseated to a front row seat, which has more space."
Cons: "Delay of 30 minutes without any explanation. Contrary to other times, the food was tasteless."
Cons: "Plane was delayed"
Pros: "Service on board was good, Entertainment and seat comfort too"
Cons: "Too cold in the plane, chichen curry, always a risk to serve this in a plane your chef should know why. Dessert very poor."
Pros: "Garuda Indonesia is the most reliable sky-mate so far for domestic route. Proffesional and well informed if there is something happened beyond normal."
Cons: "I'm a bit get bored with the food."
Pros: "Garuda Indonesia is the most reliable sky-mate so far for domestic route. Proffesional and well informed if there is something happened beyond normal."
Cons: "I'm a bit get bored with the food."
Pros: "The flight crew was amazing, as always. Boarding was fast and simple. And the flight wasn't packed so there was plenty of room."
Cons: "There really wasn't anything bad. But I transferred from a Boing-777 so the smaller, older plane just didn't feel "nice". But it's only a 1hr flight so whatever."
Pros: "Boarding crew was great and general business class seating"
Cons: "Flight attendant. Rushed to ask my food during pilot speach. I could not hear both and she gave a very fake appearance smile."
Pros: "Other Airlines that sent extra planes to evacuate their patrons!"
Cons: "Garuda canceling my flight from Bali to Singapore and not rescheduling it for 3 days despite the Airport reopening the next day after a short closure for Volcanic Actvity"
Pros: "Garuda is still the best over the other international airlines. The crews were so kind and helpful. Its pilots handled the bad weather very smooth. During the flight they kept giving foods and drinks."
Pros: "Love Fly Ing GA"
Cons: "....the food a little bland - but the constant bringing of refreshments and food made up for this .....overall - great work !!"
Pros: "Good food, modern plane, professional staff. Punctual"
Pros: "Gr8 service on land and air way to go Garuda"
Pros: "Crew were very attentive."
Pros: "Flight was good, easy to board, friendly service, reasonably comfortable. On time."
Cons: "Having to change my ticket was a nightmare. I had to call Garuda in the U.S. and after 45 minutes, was told I had to call Indonesia who took another 45 minutes to process the change. All of this cost time and money, not only for the ticket change but for the calls."
Pros: "Easy and comfortable."
Pros: "The flight attendants were friendly and helpful. The seats were spacious and comfortable."
Cons: "The food could have been better."
Cons: "This was my mother in law traveling. Upon arrival in Jakarta, no Garuda staff assisted her in changing terminals for connecting flight. Security would not let her in to China Airlines entrance, because her boarding pass was from Garuda. They were telling her to go back to Garuda terminal. My wife had to contact someone at China Airlines to go find her, get her through security, and escort her to the plane which had already boarded!!"
Pros: "Garuda Indonesia is just a very good airline."
Cons: "The bad things is the luggage handling at smaller airports."
Pros: "Friendly flight attendants with good food. The arrival time was scheduled, no delay."
Pros: "Crew members were friendly and helpful"
Cons: "Knee room was very tight.."
Pros: "Orderly, on time, efficient boarding"
Cons: "The meal"
Pros: "Pretty on time"
Cons: "The food is bad"
Pros: "Super fast little flight. Nice that they include snacks on such a short leg."
Cons: "Unbearably hot plane before we pulled away. Someone dropped the ball on climate control."
Pros: "On time boarding"
Pros: "Great service and food"
Pros: "Cabin was in good size, crew was friendly and professional, in flight entertainment was top notch."
Cons: "Boarding was late. When we got to Soekarno Hatta, it took a while before they could open the door of the plane and let everyone out because they were waiting for some equipment (the stairs i'm guessing). Then they put us in a bus which took a loooong time to get to the right terminal. I was sick at that time so this was very inconvenient."
Cons: "Jet Airways (partner company on flight) waited 5 days before putting my lost bag through customs on arrival in India and made me wait 3 hours, after the 5 days, to receive it. They gave no explanation, no apology, and actually sent an employee from another company to deliver my bag after I had waited that long."
Pros: "Very attentive, friendly and multi-lingual crew. Everything was on time. Food was very good. Excellent."
Cons: "No landing form!!"
Cons: "Food was lacking, everything else excellent! Not enough components to the meals. Be nice to have cheese/crackers. Better salad."
Pros: "Changi. Wow.."
Cons: "Aircraft rather not modern."
Cons: "Arriving on time"
Pros: "BC middles seats are good for couples and one of the better laid out BC’s. Service was good but maybe not as JAL, ANA, or SQ."
Cons: "The console storage/center tables was splattered with coke or coffee and was not properly wiped down during cleaning."
Pros: "The luggage space was good."
Cons: "Need to have wifi on all their flights"
Pros: "Everything’s was fine."
Cons: "5 hour last minute delay."
Cons: "flight lates as always"
Pros: "One of the nicest crews I've had the pleasure of flying with"
Cons: "Nothing I could tell at the moment....."
Pros: "The seats are old .. the plane is old .. the flight was delayed 2 hours, food even in first class lounge is not apetising the menu has been cut significantly.. lettuce and tomato say that they are not sourced from China .. must be from India as the quality sucks"
Cons: "On time is an expectation that if you travel from HK to BKK on CX that it is always delayed .. common knowledge for people in Thailand.. this is bad"
Cons: "seat cushion for the back is too hard."
Pros: "Very professional"
Pros: "The flight is on time"
Cons: "Immigration waiting time is long"
Cons: "Flight delayed as always"
Pros: "- Good food - Good choice of entertainment - Comfortable seats - Polite staff & well organized"
Pros: "I am a wheelchair user and Cathay Pacific took excellent care of me"
Pros: "The new plane"
Pros: "The plane was great Boeing 350 I think great entertainment system, comfortable seats, and the Singapore new terminal 4 is wounderful"
Cons: "3h delay on the way in 1h delay on the way back"
Pros: "Food and drinks, service of the crews."
Cons: "Flight delay of 20 mins."
Pros: "Efficiency of Operations, efficiency of service and attitude to pleasing customers, great choice of movies, excellent aircraft"
Cons: "For two hours flight food was adequate"
Pros: "Newer plane"
Cons: "6,5 hrs delayed"
Pros: "On time"
Cons: "Cathay not the "cut above" it once was."
Pros: "I did get an upgrade and saw a pleasant movie"
Cons: "There were no immigration forms on board. When I asked for one, the hostess said there had been an announcent Mayybe there was one in mandarin but certainly not in english. A senior hostess cam later to apologize zaying the reason was that there were new forns since 1 Dec when leaving the plane, everyone was given old forms! All very unptofessional..."
Pros: "Comfortable seat"
Cons: "Poor food and very basic (old movies) entertainment - always delayed"
Pros: "Comfortable seats - good entertainment"
Cons: "4-5 minutes of commercials before being able to watch the movie on the plane."
Pros: "super comfortable seats, complete amenities (pillows, blankets, TV and a plug to charge your devices). flights are also on time and the food is great! I've been flying through budget airlines until now; although I flew economy with Cathay, the flight experience felt very premium."
Pros: "Flight personnel go out of there way to smile and make you feel wanted on this flight and the previous flight enroute to Singapore from Hong Kong. Food was OK, too."
Pros: "Most crew very helpful. Great movie and music selection."
Cons: "Middle row every time and difficult to get out.(economy). Out of the Asian meal again for people in the back of the plane. Was unable to check in on line for some reason, but taken care of at airport."
Pros: "The movie"
Cons: "More than 1 hr delay. I had ordered kosher food. They came to show it but it never appeared later. I complained and they broight it: the starter was frozen solid. Eventually i had a fish plate. Not too bad..."
Pros: "Very enjoyable flight. Plenty of legroom in the bulk seating. Service was very good and food was OK."
Cons: "Seats in economy are not that thick therefore not comfortable to sit for a long time."
Pros: "Usual Cathay high standards - which is what one expects."
Cons: "Older A330 for short haul so not lie flat seats. Older IFE. Food, oddly, not great today (unusual for Cathay)."
Pros: "Upgraded to business class 2 twice. Great service and caring staff"
Pros: "Midnight flight, so did not request anything. Normal."
Cons: "Was informed flight delay after we've reached airport for check in. Which is 1 1/2 earlier from departure time. Should have inform earlier. New scheduled time 2.05am, but can only board at 2.10am, so flight timing delayed beyond 2.05am."
Pros: "The food and service"
Pros: "Went up and down as planned."
Cons: "Late departure due to storms results in late arrival. Seat didn't work as expected. USB charger didn't work and interfered with the headset."
Pros: "The check in staff were only doing their job, by insisting that I had an onward ticket before they checked me in, as per Thai immigration ruling. Otherwise, if I did not have an onward ticket, they stated they could not check me in, and would refund my ticket. The problem is there are many ways of travelling out of Thailand, and I frequently visit Cambodia and Thailand via bus. How could I produce a bus ticket which I usually buy only a week before departure?"
Cons: "That was a bit of a rude shock, as I had never encountered such obstacles before, and most fortunately I did indeed have a reservation for a BKK-GVA ticket, or I would have been refused boarding. Apparently the Thai immigration authorities have a condition for Swiss citizens to possess an onward ticket before they can enter Thailand, but this is the first time an airline has applied this as strictly, and has been as insistent, as Cathay Pacific. I have been in & out of BKK hundreds of times, and this is the first time ever an airline has applied this rule to the letter. So, bottom line, never again will I fly Cathay Pacific."
Cons: "Those economy seats can only fit a child comfortably."
Pros: "All but did not eat"
Pros: "most of the crew was fine but..."
Cons: "one crazy crew member started banging on the restroom door and would not stop until I opened the door. ... simply because the pilot was telling us the weather in HK. So rude. Will definitely select another airline next time."
Pros: "Reboot shut my system down for a bit. Rebooting restored ok"
Pros: "Sing-Hong Kong seating comfort."
Cons: "Terrible food on Cathay now. All meals were barely edible."
Pros: "Crew Service and Leg space is great. Automatic check-in station is simple and easy to operate, speeds up the queue for checking-in and luggage drop."
Cons: "Seat has no recline option, only movable part is the base of seat, back support recline is not available, thus making it impossible to rest. Food was served cold, CX used to be much better at food handling, cold omelette and soggy bacon is definitely not appetizing even for a hungry morning flight. Entertainment is ok, nice options, but LCD screen is getting old and blurry, rather not strain my eyes to try watch anything on it."
Pros: "Connecting timing were great and everything were perfect!"
Cons: "The walk to gate 50 at HK International Airport.... the walk seems to be taking forever and I cannot imagine if someone were to have a short connecting time....."
Pros: "Cabin layout 1-2-1 , comfort in the seats, privacy , attentive service , choice of food caress for we tenets also , wines selection"
Cons: "Since I found all to my liking there is nothing I could comment about ."
Pros: "Love the individual screens and excellent customer service. Food wasn't bad for airplane food. Nice job and will fly it again!"
Cons: "I feel discriminated when was asked by your staff, "Would you like the pork with rice or the chicken with rice?." I am in hijab. Please be more sensitive. Thank you."
Airlines flying from Singapore to Bangkok have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Singapore to Bangkok
Masks required on board, masks provided on flights from Singapore to Bangkok
Social distancing seating
Middle seats unavailable to book on flights from Singapore to Bangkok
Testing for antibodies, testing for symptoms for flights from Singapore to Bangkok
Waiving of change fees. Search flexible flights from Singapore to Bangkok