Pros: "Seat was great."
Cons: "Food courses should be delivered slower. It’s a race to see how fast all the courses can be piled on to you ."
Cons: "One of the flight attendants seemed a bit snappy when talking to passengers who had questions."
Cons: "There was an hour delay in the flight returning to Seoul and several hour delay leaving Seoul."
Pros: "3 free meals."
Cons: "The flight attendants are dry and unhelpful to others not their own race."
Pros: "Flew Business class from SIN to CAN. Seats were OK, crew was very attentive and eager to please. Food was good."
Cons: "Seat did not go back as far as I would have liked"
Pros: "Didn't know what to expect. Terminals beautiful and new in Xi'an and Chengdu. Check-in super easy. Flight was great, attendants very professional. This is what we should aim for in the US. Metro from Chengdu airport to downtown was a dream."
Pros: "Great service."
Cons: "Need “brown” paper towels for the bathrooms, not just facial tissues."
Pros: "Professional cabin crew."
Cons: "Barely had enough time to transfer between flights. Transfer process in Guangzhou is cumbersome and time consuming."
Pros: "cheap"
Cons: "no tv/ personal entertainment. feels like a budget flight. delayed flight"
Cons: "We were put on a bus go round to another side of the terminal to walk up the staircase, where I can clearly see that the skybridge is actually attached to the plabe, why can't we go through boarding like normal people do?? Very bad arrangement from Baiyun Airport."
Pros: "Lovely attentive crew went out of their way to provide comfort and service"
Cons: "Clear guidance for priority boarding groups"
Cons: "All flights to and from China from this booking were cancelled. China Air customer service was non existent and has offered no compensation for additional travel expenses."
Pros: "The crew was very nice and the seats are comfortable for a short flight"
Cons: "Entertainment options could have been better."
Cons: "We paid $37 to check in 1 Baggage and the flight from SFO to Beijing had delivered the baggage in baggage claim area. We had to take Chinese Visa to get to the baggage, even-though it is a transit. We missed the next connecting flight to Shenzhen as it ate up all our time. Now have to travel in the mercy of the airlines for next flight. PLEASE MAKE SURE YOU LIST THAT "VISA NEEDED IF CHECKING IN BAGGAGE" MISSED ALL FLIGHTS"
Cons: "We paid $37 to check in 1 Baggage and the flight from SFO to Beijing had delivered the baggage in baggage claim area. We had to take Chinese Visa to get to the baggage, even-though it is a transit. We missed the next connecting flight to Shenzhen as it ate up all our time. Now have to travel in the mercy of the airlines for next flight. PLEASE MAKE SURE YOU LIST THAT "VISA NEEDED IF CHECKING IN BAGGAGE""
Pros: "Only chose it for v price but it's a terrible airline."
Cons: "Flight was delayed. Seats are so cheap that are super uncomfortable. Food is terrible."
Pros: "The departure from Shenzhen instead a typical Hong Kong departure is good, also the cost was good"
Cons: "Airliner should offer something to cover the seat at busisnes class instead just the blanket as other airliner do. The policy of no eletronics during the flight is not ok"
Cons: "You can't even supply the flight yet constantly send e-mails asking how the flight was. You shouldn't offer flights if you can't book them. Then sending constant e-mails making it seem like they're booked."
Cons: "Firstly, the ticket I bought had a hidden stop that wasn't disclosed to me. I called and the representative said it is fine."
Cons: "Forty minute delay boarding with no announcement of reason why"
Pros: "This was my first time flying with China Eastern and I was very impressed. The plane was clean and comfortable. The crew was nice and it was overall a great experience. I would fly them again and recommend them to others."
Pros: "Nothing much good to say about this flight"
Cons: "They were rude and cater to Chinese... didn't give me the proper documents. Took forever until i found a helpful Thai to determine documents that should've been given to me at gate. Even tho i had business class on the first leg, they wouldn't let me in the lounge for the layover..."
Pros: "good seat in business class. Outstanding crew."
Cons: "The food for dinner was tasteless, and the breakfast was incredibly greasy."
Pros: "We were bussed to the far end of the tarmac to board which seems normal for this airline out of Nanjing. The step stairs would be a problem for anyone with mobility issues. Seats are comfortable enough and the inflight entertainment has several options for current movies, tv, audio or games. Mine worked on the flight home but not the outbound flight. Meals were plentiful but not to my liking, catered to the majority of the travellers which is reasonable. There were some vegetarian meals available to those that requested previously. They came around many times with beverage service and water as well. Language is a bit of a barrier but if you are patient you can figure it out. Very happy overall with the experience we had at the price we paid."
Cons: "Food options were limited. Boarding was a long process by bus out to the tarmac."
Pros: "The direct flight to SH was good , that was about it"
Cons: "Entertainment weak not much selection. Food terrible , drink selection terrible, snacks terrible , seats were not comfortable also"
Pros: "Punctual"
Cons: "I was surprised for an overnight flight, no pillows provided, no toothpaste available, need to take hus from plane to terminal"
Pros: "Poor costumer service"
Cons: "I miss the fly from New York to China and after I was not aloud to you my ticket what was round trip to go back to New York and I was not given back even 1$ back fro that ticket"
Pros: "The staff in the airplane very polite"
Cons: "I did tell the lady in the boarding area in la that we have limited time to cacht the other conection fly to phuket from chengdu. She ignore us and say we have enough time. Of course we miss the fly because a delay in migration in China. And this was a ticket of the same Airline. No one help us and even speak english. We were stuck in china for 24 hours and the staff in the airport threat us like homeless. It was worst experiencie of my life"
Pros: "Our flight to phuket went off without a hitch. The plane was a little cramped but it wasn’t terrible for the price we payed"
Cons: "On our return flight, we arrived at the airport to the airline telling us that we were not allowed to board our flight because we didn’t have a visa for our layover. It had not been made clear by the agency that this was a requirement and so we never looked into it. We just assumed we would be able to stay in the airport for the duration of our layovers. We were forced to book and alternate and very expensive flight. Not pleased. Will not be using again."
Pros: "The crew was good - very attentive. The plane itself was a nice new 737 - very clean."
Cons: "The business class lounge was not good. All they served was warm soft drinks and beer. Waited on the business class van for 30 minutes while everyone else went to board the plane which I found odd. Chengdu airport has 175 gates yet we still have to get on a van and board the plane on the tarmac which is odd. No wine in business class which I thought was odd too. Food wasn't god, but I am used to that."
Cons: "The flight is cancelled and nobody had notified us. I only find out when I went to airport. No good"
Pros: "Everything smooth and comfortable"
Cons: "The in flight entertainment system was very limited and of no interest"
Pros: "Flight attendant was very nice and cared for passengers"
Cons: "Flight delayed and we waited for a very long time for unboarding due to tenical issue."
Pros: "on the plane, Crew in CA are great! Food is delicious! Entertainment is very good!"
Cons: "I had a terrible time yesterday when I had to transfer from CA 4120 to CA 429 in Chengdu Shuangliu to Sydney. When I got off at Shuangliu airport From CA 4120 at 23:50pm, there was no airport bus to transfer me from T2 to T1 international Departure at Chengdu Shuangliu. I have to run in the dark nearly 2 km to catch 1:20 am CA 429 to Sydney Australia. Really bad international service in Chengdu Shuangliu!!"
Pros: "crew was competent the flight left and arrived on time"
Cons: "boarding was awkward. We had to take a bus to the plane and walk up the stairs The food was mediocre The seat was not very comfortable"
Cons: "It turns out that we had to ask for a seat that is near a baby bassinet beforehand. Like it’s not obvious from the tickets that we’ve purchased that we are boarding with a baby. The truth is that Air Asia prefers to sell those seats instead of making sure that you would be comfortable with a baby boarding."
Pros: "Crew very nice. Take off on time both times. I liked the movies and games, kept me entertained for 13 hours. The Air China plains, used for domestic flights, don't have any entertainment, even during 3 hours flights. This I didn't like in China."
Cons: "The seats in both international flights were not confortable. The audio port on plane from China didn't work well I had to keep holding it at all times to be able to hear on both ears."
Pros: "Didn’t like it at all, flight canceled and we have to find our own alternate flight to our destination for the connecting flights."
Pros: "Air China is a good solid performer...with modern planes and decent staff. Clean, On-time, safe. Our 748-8 had a modern entertainments system. Seats a bit tight for a 5'10 guy...but fine for my 5'1" wife."
Cons: "PEK boarding ramps really rundown at PEK. Signage for Immigration misleading. Range of local overnight hotels is more aimed at smoking business travelers from China....not some must Americans and Europeans. Transfers to and from airport can be unreliable...especially for very early or late flights. Coris hotel is a safe but expensive choice...with excellent staff and transit vans."
Pros: "Nothing."
Cons: "The flight was canceled but United and delta were still flying to New York. Air China was not working with them to help us. The earliest next flight was five days later...... their staff were extremely unprofessional. I asked to update to business class. One staff told me it was 1300usd, another one told me it was 3600usd, and one told me it was 10,000 usd???"