Daily cleaning, installation of cabin HEPA filters on flights to Chengdu
Air China has waived its change and cancellation fees on flights to Chengdu. Confirm policy on booking site.
The cheapest airline ticket to Chengdu from Singapore in the last 72 hours was S$ 1,027 one-way, and S$ 1,163 round-trip on the route from Singapore to Chengdu. The most popular route is from Singapore to Chengdu and the cheapest ticket found on this route in the last 72 hours was S$ 666 round-trip.
In general from Singapore, Air China flies the most to Chengdu. The most popular route is from Singapore, and Air China flies this route the most.
Chengdu Airport is 15 kilometres from the centre of Chengdu. View on map.
Chengdu is served by Chengdu Airport, also commonly referred to as Chengdu, Chengdu Shuangliu Intl. The airport code is CTU.
Most visitors from Singapore will not be allowed to enter Chengdu. Exemptions apply to:
-Diplomatic, service, courtesy, or C visas; -International travelers coming to China for necessary economic, trade, scientific or technological activities or out of emergency humanitarian needs may apply for visas at Chinese embassies or consulates.
Read more about travel restrictions for Chengdu
Visitors from Singapore will need to quarantine for 14 days upon entering Chengdu.
Visitors from Singapore must present a negative RT-PCR (NAAT) test taken 48 hours before departing to Chengdu.
Health Declaration Form
Must be presented upon arrival
Masks: Required in public spaces and enclosed environments.
Restaurants: Open with restrictions
Bars: Open with restrictions
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Scores according to KAYAK customer reviews
Pros: "Great service, great smiles, great seating all the way."
Cons: "Excellent flight. Will look for this connection in the future as well."
Cons: "I think Chinese people just don’t like Americans."
Pros: "Great crew and food."
Cons: "Limited entertainment options."
Pros: "The seat was average for the 4 hour flight. The long trip from LAX to Seoul was much more comfortable . Seats were wider and more comfortable . Food was better also !"
Pros: "On time, smooth landing."
Cons: "Food was so-so, a little too salty."
Pros: "Leg room. Food was pretty good all things considered"
Pros: "Even coach had plenty of room"
Cons: "Appreciate that there was food in flight but the taste left much to be desired. The entertainment selection was extremely sparse and could have been much better with English subtitles."
Pros: "The seat aircond cooling"
Cons: "Food..should have local halal foods for muslims"
Pros: "Flight attendants were very friendly, greeted everyone with smiles. They seem to accommodate most requests, just be polite! There were a few people on my flight that were not the most friendly to them, but the attendants still tried to help as much as they could. Food is pretty good. I mean, don't be expecting a 5 star meal, it's still airplane food... International flight so I got 2 free checked bags, which was really nice."
Cons: "It's a small thing but the Chinese and Japanese movies only have Korean subtitles, it'd be nice if they had English too. Deplaning - the only exit is from the front of the plane, so it takes a while because there's 70-something rows of passengers."
Pros: "Crew was friendly"
Cons: "Seat and paid legroom were more uncomfortable."
Pros: "Great service. Good food. Excellent entertainment options. Coach had widest seats I've ever sat in. Asiana is always my first choice."
Cons: "There was loads of turbulence, but it was handled well. And frankly, an airline can't control air conditions. So I have no real bad things to say about this flight."
Cons: "Old plane, extremely limited movie/TV selection, terrible food (even by plane food standards), very curt crew. Boarding was fast, but instructions were unclear."
Pros: "Good flight crew. Good food."
Cons: "No power outlet for electronic on plane."
Pros: "The pilot from Korea to Manila was terrible. He maneuvered the plane so abruptly that me and my daughter threw up which we normally don't. And the landing was bad too"
Cons: "See above"
Pros: "A wonderful airlines, IMHO. I cannot give any complaints about it. The airline crew was really helpful. I cannot rate the meals because I only had drinks on but legs of flights."
Pros: "Excellent service and beautiful flight attendants."
Cons: "The burrito snack did not taste good."
Cons: "I didnt get the right seat that i chose when I purchased the ticket"
Pros: "Flight attendants doing their best"
Cons: "1.Your food quality is declining. I have some second thoughts now referring the airlines to friends.2. Very narrow seats. Not a lot of leg space."
Cons: "NO OUTLETS IN SEATS FOR 14 HOURS AND TV FROM 1990"
Pros: "Of all the flights that I’ve taken in Asia this one has been the most comfortable. I had tons of leg room and I like how the seats reclined."
Cons: "I don’t like how you can purchase an additional bag online you can only do it at the counter. And the prices for an extra bag is a little pricy."
Pros: "Crew was nice plenty of food"
Cons: "Every plane delayed. They made me run to my connecting flight. My luggage never made it."
Pros: "I had no idea Asiana is this nice. Crew, food and aircraft were all nice! Had a great time flying with them."
Cons: "I just didn’t like that they didnt tell me im gonna be seated next to person carrying a dog on a previous asiana flight. Im not comfortable with dogs and i understand they wanna create an animal friendly atmosphere but what about those who are not comfortable around animals?"
Pros: "On time. Decent food for a 2 hour flight."
Cons: "Plane a bit on the old side."
Pros: "I liked everything about the airlines, the flight attendants are so respectful and kind. They go out of their way to help the packager get comfortable and settle in there seat before and after take off. I have been a member with Asian Airlines for 6 years and won't change airlines for nothing even if I have to pay a little extra for great service."
Cons: "I have no complaints with this Asian Airlines."
Pros: "The service, foods"
Cons: "The servers were very nice. They were always willing to help with all passion. The foods on board were decent. I love it how they had Korean traditional foods and American foods for the choice! I had 2 free bags checked with 22kg for each which satisfied me. Also I brought 2 small carry on bags. The only thing is the English of some servers were not really good. Sometimes they didn't understand what customers said. But I think it is just fine"
Pros: "Crew was nice."
Cons: "Seats not comfortable & smelled like vomit. Small selection on entertainment system."
Pros: "Overall smooth flight and pleasant staff"
Cons: "Seats weren't totally clean"
Cons: "The personal entertainment units had a USB charging outlet. That should be the standard in a smartphone world"
Pros: "On time, excellent staff!"
Cons: "Improve the food menu. The entertainment screen is a bit small and old."
Cons: "... 3) Upon landing in ICN, a connections Asiana staff, instead of an apology, shouted "Hurry up, you are late". I was not late; Their plane was late! 4) In ICN, the connection flight was also delayed by half an hour. We arrived so late that I missed the last airport limo bus & was forced to arrange alternate, more expensive, transport to my lodging accommodations. 5) while in ICN, I experienced the same Curt conduct from Asiana staff!"
Pros: "The Korean dinners were fine. Good last minute exit window seat"
Cons: "There should have been more snacks during the flight for the passengers to nosh. Cathay Pacific would have trays of goodies for people to take and the attendants would bring cup noodles and water upon request. The mid flight pizza sliver was a joke. The movie choices were limited."
Pros: "Very polite crew, modern and clean aircraft, lots of leg room, and great food."
Cons: "Three of my four flights were delayed."
Cons: "Sound didn't work on entertainment system And food was not good"
Pros: "The flight from Manila to Seoul was an Airbus 330 . . . Seats were fine and service was very good from the crew."
Pros: "good service."
Cons: "seat cushion on bottom is not cushion enough, so my butt kind of hurt."
Pros: "Crew was very helpful"
Pros: "Everything seemed mediocre. Ok plane, comfort was ok, nothing great but nothing terrible."
Cons: "I can't understand why the flight attendants didn't come around collecting trash with a trash bag. Almost all the Asian airlines I've flown on, the flight attendants were always real nice and helpful, but That wasn't the case with Asiana airlines this time around. On our flight from LAX to Incheon, and from Incheon to Cebu, the flight attendants all seemed miserable and unhappy, not smiling at all. I've flown Asiana few times before and had always been happy, but this time, it was definitely different, all because of the seemingly unhappy flight attendants. On our 12 hour flight from LAX to Incheon, the bathrooms ran out of toilet paper and in 12 hours, they didn't once come around with trash bag collecting trash. Sure, they collected the plastic cups drinks were put in, but that was it. How do you not come around collecting trash AFTER A 12 HOUR FLIGHT? Also, just the little thought of maybe providing a hot towel after a 12 hour flight would have been nice. In the future, if given almost the same price point for a ticket, I would choose another airline over Asiana Air."
Pros: "Good food choice"
Cons: "Length of flight but you can't do s thing about that! Lol"
Cons: "This flight was delayed because they sold their empty seats to other airlines and allowed for those people to make it. However, those who had connecting flights weren't able to make it and had to stay overnight in Korea. The next flight arrived 14 hours after the original scheduled flight"
Pros: "The economy seats are quite roomy compared to other companies. The planes and Incheon airport get upgraded every year. Inheon is probably the best place for lay-over with plenty of options for acivities, from short and long tours, Korean bath house wity overnight stay option, easy and fast immigration, and great customer service always."
Cons: "There is still some language barrier with the crew, though much less so compared to other Asian companies. They made up for it in hospitality. Food is usually good. The sandwich this time was cold cut whoch is not as appetizing for breakfast. But"
Pros: "Flight crew is nice and could speak English. Good experience overall. No real negatives"
Cons: "The passenger next to me kept nudging me. I wish there were separate arm rests for each seat."
Pros: "The food was good and the movie selection was good."
Cons: "Well I paid for the flight and bought insurance to visit my fiancé for Christmas. A few days later I found out my fiancé was cheating on me, so I tried canceling the flight. My reason wasn't good enough and it didn't matter that I'd bought insurance. I will never go through this trash of a site or its insurance again."
Pros: "Good food and entertainment. Crew was attentive and kind. Checkin was a breeze. Icheon airport is modern, comfortable and traveler focused."
Cons: "Economy class seats were hard to sleep in."
Pros: "Enough space for feet, kind crew members, good food, free alcoholic beverages."
Cons: "Air system got very cold over several hours during the flight. Experienced by myself and my traveling partner. There was also a huge gap of several hours when it seemed no staff came by for drinks, but there might be a chance that I just missed it. Also the display screen kept coming on, alone by just accidentally striking the switches on the armrest when moving. Not the best design, if this keeps happening."
Pros: "Seating on that Airbus was very comfortable with a lot of leg room and we sat in economy class. Food also was excellent."
Pros: "Service on the flight was great. Staff are very friendly and attentive."
Cons: "The only thing I didn't like about the flight was the entertainment. We must have been on an older plane, because the screens in the headrest we're really small and had poor picture quality. Didn't have that problem on my other Asiana flights."
Pros: "Plane was very old, entertainment system old video and loop model; headrests not flexible, cramped quarters all round."
Pros: "Airplane and staff"
Cons: "No headphones at board"
Pros: "Crew was friendly."
Cons: "Terrible business class seats that are 10-15 years old. Have to take a bus to the gate in Bangkok. It’s 2019. We should have lie flat seats, not angled."
Cons: "Hello, My name is Mikyoung Seo who tried to book the flight tickets through your website. I got the e-ticket from you after buying the ticket by my credit card but a miniute later I got the other email from you regarding Thai airline did not process my flight so you recommended me to buy another ticket. So I bought another ticket. Today I found out in my credit card invoice there is a payment to charge for the first flight. Please cancel it before my money going out. I have all emails and documents regarding this issue. Please contact me by email so that I can prove it. My email is : email@example.com Thank you. Blessings, MIKYOUNG SEO"
Pros: "comfortable flight"
Cons: "TV options and headphones"
Cons: "Entertainment system is way too old"
Pros: "Food was good. Wine was better."
Cons: "Couldn't get an aerobridge slot at BKK. Odd for the national carrier. Not great with bags, going down stairs, having to take a bus to the terminal."
Cons: "The aircon was not cold enough"
Cons: "Services can be better"
Pros: "Amazing crew members. The seat was comfortable."
Cons: "Everything was outstanding"
Pros: "Comfortable seat, good entertainment options"
Pros: "The flight was delayed (both ways) and after not having flown Thai Airways for many years, I would have thought the meaning of "TG = Tomorrow Go" has been improved to "Today Go" The boarding process literally remains back in the "stone age" compared to the total modern aviation advancements!!"
Cons: "The boarding process could and must be improved!! What's the point of having modern technology like self-automated boarding machines installed at the airport and not using them? People should be boarded by zoning instead of letting people acted like this is the last flight out of Saigon!!"
Pros: "Entertainment was good."
Cons: "Complimentary polaroid Photo taking for families or kids or couples and friends. Photo can be placed in a special thai aiways frame for memory. If this is done while the flight is preparing for take off l, its gives a great start for the trip. Gifts for kids?"
Pros: "Everything are very much poor. Worth than Vietnam airline.(coffee cup’s rim was broken It was very dangerous) I will naver on board Thai alway."
Cons: "Nothing better~"
Cons: "All good"
Pros: "I miss my flight to Hanoi because we were dealy from Manila also people in lounge never check us or told us about time to flight"
Pros: "Food and service was great."
Cons: "Old plane, headset did not work well."
Pros: "New plane, nice. Entertainment system is good but limited selection"
Cons: "Gate very far away, a good 700 meter walk! And very long immigration queue."
Pros: "The crew were faultless; looking after your every need - food choices in Business superb. And time for rest."
Cons: "Nothing really; maybe just that the A330 seat was a little old with seat controls hard to decipher."
Pros: "Quick flight with food service and entertainment"
Pros: "Ok plane, food was fine too"
Cons: "No gate at home airport when there's heavy rain? Even budget airlines pay for a gate, why not a star alliance member?"
Cons: "Super delayed."
Pros: "Overall, inflight service good except chief purser at the front of the aircraft rather arrogant. Others helpful, on delighting the a/c, ground staff helpful."
Cons: "All ok."
Pros: "Food ok"
Cons: "Old plane, entertainment system didn't worked half of flight, gate in BKK at end of airport (long walk)"
Pros: "Food served is nice especially the croissants"
Pros: "The movie"
Cons: "Late again byt not much"
Pros: "Great legroom in exit row, staff very friendly"
Cons: "Boarding terrible, utter chaos, seat very narrow"
Pros: "Good service and kind staff."
Cons: "The entertainment system wasn't working and the crew didn't reboot it until half way through the flight. Any amount of movement from the seat in front of me (either from a slight adjustment from the person sitting in front of me to turbulence) and the tv would go black for a few seconds. It would also change to a red hue from time to time."
Cons: "The entertainnent system never worked, even after rebboting"
Pros: "Ground agents were courteous and boarding was well-managed and quick"
Cons: "Difficult to converse with on-board crew who were not very well-versed in communicating in English. It is evident that the in-flight crew preferred conversing with passengers who could speak Thai. Seats were cramped and not enough leg-room. Very uncomfortable for a 6 hour flight Service crew adopted a "get water/juice from the galley trays yourselves". Having requested vegan/vegetarian food, the food options were limited and very bland. They lacked flavor and were not properly cooked. In-flight entertainment options was old and in-seat monitors were small."
Pros: "Good food, friendly crew"
Cons: "Entertainment limited, arrival in BKK terrible, offloading a 747 with busses is a no go. Long waiting time in plane."
Pros: "Wow, a 747 offloaded by busses, what a ridiculous idea!"
Cons: "Wow, a 747 offloaded by busses, what a ridiculous idea!"
Pros: "We didn’t crash!"
Cons: "Old plane (747). Not very attentive staff, I had to ask for a blanket 4 times before I got one. This certainly isn’t acceptable in business class. My meal choice wasn’t available. And I had to pay $50 to change my flight to a different day (again not acceptable for a business class ticket. I’ll avoid Thai airways wherever I can from now on. #avoid When I rang the Singapore Thai office they were unable to change my ticket to a new date and kept pushing me back to the online travel agent. Called Thai in Bangkok and they did it on the spot. Very inconsistent service."
Pros: "Although it’s a short one hour flight, a light snack was served."
Cons: "No announcement for boarding, people just line up to be boarded."
Cons: "Bad onboard service"
Pros: "Smooth take off and landing. Great service, even food and drinks served on an hr flight!"
Cons: "Nothing. Excellent!"
Pros: "Stewards were very polite and helpful. Even offered me extra meal without request. Clean, comfortable aircraft unlike most South East Asian aeroplanes. I recommend THAI Airways."
Cons: "Seat wasn't spacious enough but that is the case with almost all airlines if you are flying economy class. Food was prepared for Asian taste only. I guess that is understandable."
Cons: "Plane was late and no new time was announced. Boarding was like everyone for himself. Plane itself and crew were ok."
Pros: "Awesome flight with great deal from kayak and thai airways. Overall service was awesome and will definately try again"
Pros: "Unilike the flight from Sapporo, there were some empty seats in this Nepal flight, and I've generally enjoyed it."
Cons: "The Thai food during the flight was generally OK, but there was artificial smell and taste when I ate desert."
Cons: "Boarding process quite disorganized. Business Class, Star Allince and everyone board almost at the same time. There was a old printer super noisy and anoiying in boatding area.... please change it or use something to cover noise....."
Pros: "I had to race from London to Sydney due to family illness. I experienced Exceptional ground crew service. Especially from Vera the Manager at Sydney airport on arrival."
Pros: "I love the food especial Thai food. The air craft crew are very helpful."
Cons: "My friend request for extra ice cream and the crew rejected her with very loud tune."
Pros: "Crew and ground and lounge staff at BKK were excellent and really helpful."
Cons: "Short flight of 1 hour 15 mins but no VOD at all seems a surprising thing these days."
Pros: "I liked the plane and the flight was comfortable."
Cons: "You don't get the attention if you are quite or just being genuine nice. The staff was more eager to attend the people who would try everything for attention. I had to ask several time for water."
Cons: "The music they play for the last hour of the flight is loud and extremely annoying."
Pros: "In an exit row seat, so plenty of space and the crew were very friendly."
Pros: "Everything was fine once I was on the plane."
Cons: "Flight delayed."
Pros: "Seat was very comfortable and to my liking. Will always fly Thai Airways"
Cons: "I liked everything and was a fantastic experience to fly Thai Airways"
Pros: "Seat was great."
Cons: "Food courses should be delivered slower. It’s a race to see how fast all the courses can be piled on to you ."
Cons: "One of the flight attendants seemed a bit snappy when talking to passengers who had questions."
Cons: "There was an hour delay in the flight returning to Seoul and several hour delay leaving Seoul."
Pros: "Seats have enough legroom, everything is clean"
Pros: "Great crew had an extra seat next to me"
Cons: "Everything was great"
Pros: "Free hotel for long lay over in china. Fantastic. Fly was great, comfortable seats great movies and food. Amazing for the price"
Cons: "All was great. Cant think of anything"
Pros: "The crew was courteous, efficient and spoke good English."
Cons: "Could use a bit more leg room for tall passengers (I'm 6ft). There was a slight delay de-planing since the crew needed to check each passenger off on a list. Not sure why."
Pros: "Great connections via CAN to KTM. Comfortable seats, good food, great service. A real value. Highly recommended."
Cons: "All in all, I am very pleased. Will definitely be back!"
Pros: "3 free meals."
Cons: "The flight attendants are dry and unhelpful to others not their own race."
Pros: "3 free meals."
Cons: "Flight attendants are dry and dismissive."
Pros: "Absolutely nothing"
Cons: "2h delay for unknown reason, missed connection"
Pros: "It got me to my destination"
Cons: "Plane wasn't clean. Recliner button didn't work / didn't exist."
Cons: "Crewmen at the luggage/bags scanning were very rude. Our flight from Manila to Guangzhou was delayed by an hour or so. With all the pressure we were already experiencing and rushing to get to our connecting flight, here comes these crewmen in charge of scanning our bags we're all shouting at us to rush. The delay was not the passengers fault."
Pros: "Flew Business class from SIN to CAN. Seats were OK, crew was very attentive and eager to please. Food was good."
Cons: "Seat did not go back as far as I would have liked"
Pros: "Didn't know what to expect. Terminals beautiful and new in Xi'an and Chengdu. Check-in super easy. Flight was great, attendants very professional. This is what we should aim for in the US. Metro from Chengdu airport to downtown was a dream."
Pros: "Good es good"
Cons: "Very uncomfortable flight back to the states for a 15 hour flight the crew was not that attentive"
Pros: "regular meals, decent inflight programming"
Cons: "Service can be very erratic. On both long-haul CSA flights I took, attendants spoke poor English, which was surprising given the route. This is a perfectly OK airline for the price. You get what you pay for, in a way. But if anything drifts from the original plan, you're screwed. On Thurs Jan 4 we were diverted to Chicago due to bad weather. CSA has ZERO ground presence at Ohare. They gave us poorly-worded, vague instructions while still on board the aircraft for how to proceed once we disembarked-- and then their crew went off to hotels and rested, while most of the passengers stood stranded and confused in the airport terminal with NO assistance whatsoever. We were NEVER formally told when to reboard, or when our flight might take off again for JFK. We were NEVER told what kind of arrangements would be available for passengers to rest and recover-- and we landed around midnight, mind you. Passengers shared info with one another that they gleaned from 3rd party websites-- we all helped each other out, because CSA was useless. I recognize that it was an unusual situation due to extreme weather but it was indicative of the kind of customer service one can expect. Which is, not much."
Pros: "China Southern has nice customer service, good entertainment options and decent food. They moved me to a bulkhead seat because i am tall, but it was immediately behind business class and so offered no extra room. The agent who ticketed me did try to get me a good seat."
Cons: "Everything is positive."
Pros: "Service was good"
Cons: "Food wasn’t great but not bad"
Cons: "Very good"
Pros: "Professional cabin crew."
Cons: "Barely had enough time to transfer between flights. Transfer process in Guangzhou is cumbersome and time consuming."
Pros: "All crew members are extremely friendly and helpful."
Cons: "Airplane is too old. Everything shakes really badly when take off. The noise it's making is extremely loud..."
Cons: "They didn’t have Wi-Fi on board"
Pros: "Arrived on time."
Pros: "Business class & price"
Cons: "Service for food. Our whole section was not served dessert."
Cons: "no tv/ personal entertainment. feels like a budget flight. delayed flight"
Pros: "check in was friendly, and efficient, crew was friendly."
Cons: "food was edible- but that was about it. I don't eat pork so not so good for the other option. entertainment was blah..."
Pros: "Cabin crew is helpful, & I noted they are especially attentive to their elderly passengers & those needing assistance."
Cons: "The food is absolutely disgusting. And this from a national airline of a country renowned for one of the world's finest cuisines. It's an awfully long flight & little to eat. Even the packaged peanuts were poor. Also, deplaning at Guangdong requires use of portable stairs & bus to terminal - they don't use the jetways! This is a pain in the butt - and knees for those with any mobility issues."
Pros: "Very attentive staff, decent food, and the ability to stand up for a bit in the galley."
Cons: "The "rule" regarding any cell phone-like device not being able to be used, even in airplane mode. Silly rule and highly enforced. Told to turn off my Kindle even. This makes for a really long flight!"
Pros: "Out of Guangzhou (CAN), the food was dreadful. They cannot make decent coffee, either! They did have UHT milk instead of powdered creamer for the coffee, so that was better than usual! Once the flight attendant rebooted my non-functioning entertainment system, it had quite a bit to offer."
Cons: "Seated in the last row, so the seat would not recline so much as an inch. On such a long flight (something over 14 hours), a hard, cramped seat is difficult to endure. Aircraft was filled to bursting, not a single vacant seat. With so many people, boarding could be better organized. Not the most experienced or competent of pilots, either. Could not handle crosswinds landing at JFK, so it was a rather hairy landing, weaving down the runway."
Pros: "The flight attendants were great."
Cons: "The plane was uncomfortable for such a long flight. The layover in Wuhan was a nightmare."
Pros: "trip to destination was OK"
Cons: "trip from destination was disaster plane was delayed and our luggages were not with us. We arrived Friday. Was told luggages will arrive & ship by Saturday. Called again this morning(saturday) now it will be shipped Sunday. What a night mare!!!!!"
Cons: "Not a lot of leg space and it was especially tight when the person in front reclined and there was not space for my legs. My flight got delayed and my luggage went missing when I was flying back home. The food was okay, but many times they ran out of other food options. The phone numbers listed on the website were not available to call and I could not get in touch with them when I needed questions answered."
Cons: "The flight from Korea to Beijing was delayed several times, causing me to miss my onward connections in Beijing and Urumqi. They claimed this was due to weather concerns, but funny that--it was partly cloudy at worst, and every other carrier seemed to be departing on time. Because this isn't a daily route, they reschedule me for two days later at no cost (the one thing that went well here), and the exact same thing--multiple delays, missed connections, and all as other carriers seemed to be running on schedule. At this point, I just deemed the trip not worth it. They have refunded my fare, but I would have preferred my two weeks holiday in Georgia by far."
Cons: "Small plane so not very comfortable."
Pros: "The Cabin was clean, seats were new, usb charging port was a nice touch."
Cons: "The food was really poor."
Pros: "Very friendly crew. Nice standard first class seat. On time departure."
Cons: "food was only so so."
Pros: "Upgraded to super economy cabin, a little more spaces than normal."
Cons: "Very red eye flight taking off at 4am, don't know how did they plan flights, one of the worst airlines in the world."
Pros: "I was very thankful that the airline made a special effort to help its non-Chinese customers get through customs once in China."
Cons: "The Guangzhou airport is a bit of a disaster. However, that's not the fault of the airline."
Pros: "Friendly crew, excellent boarding process, on time and punctual. Overall a wonderful flying experience."
Pros: "Nothing special, boarding was quick"
Cons: "Food was... Just to forget, on both flights. Confused crew."
Pros: "I ate food"
Cons: "The food was bland, no flavor, inadequate in service. Kept asking for water/soda and took forever and choked at one point"
Pros: "Early arrival, entertainment was good."
Cons: "cramped seating. long lines for restroom"
Pros: "my aisle seat was reasonably comfortable. we departed and left on time the stewardesses were polite and refilled my water glass 2 times"
Cons: "The food was awful. They gave us a box containing two rolls, ,some peanuts, a container of sweetened yogurt and a sweet gooey gelatinous item that was impossible to describe."
Pros: "Once I was on the plane, it was wonderful. A very long flight went by very quickly and comfortably."
Cons: "Getting information or confirmation of my flight ahead of time was impossible. The web site wants a string of three identifiers delimited by some single character in some order. I know I saw two different orders for those three and believe I saw a third. I never got in."
Pros: "Singapore to Guangzhou was good. Crew helpful. Reassigned our seats so my spouse, who sprained her ankle, could keep her foot up."
Pros: "Didn't check me through for my second leg, and I had a very short layover in Guangzhou. Luckily they let me skip the very long line at the immigrations/transfer counter to get my boarding pass. Flight itself left early and was pleasant."
Pros: "arrive chengdu for two days,still didn't.get our bags,all our stuffs were in those bags,and now still didn't know when can we get our luggage"
Pros: "Crew was good"
Cons: "Better entertainment of that language and country where the plane is going"
Cons: "Singapore airport to awesome. Easy to get around."
Pros: "Crew great. Seat is hard"
Cons: "Softer seats"
Pros: "Ease of boarding."
Cons: "Delayed an hour without a notification of how long."
Pros: "good seat in business class. Outstanding crew."
Cons: "The food for dinner was tasteless, and the breakfast was incredibly greasy."
Pros: "Fast flight. Less time laying over"
Pros: "For a low fare airline, this was a comfortable, on time flight. Good entertainment selection and decent food. Crew was accommodating."
Pros: "The direct flight to SH was good , that was about it"
Cons: "Entertainment weak not much selection. Food terrible , drink selection terrible, snacks terrible , seats were not comfortable also"
Cons: "I was surprised for an overnight flight, no pillows provided, no toothpaste available, need to take hus from plane to terminal"
Pros: "Friendly and very helpful staff, varied and comprehensive entertainment"
Cons: "No special boarding for business class, bus was overcrowded"
Pros: "The price"
Cons: "the boarding process"
Pros: "Poor costumer service"
Cons: "I miss the fly from New York to China and after I was not aloud to you my ticket what was round trip to go back to New York and I was not given back even 1$ back fro that ticket"
Pros: "Great seat"
Cons: "Not good food in Business Class. Below average."
Pros: "The staff in the airplane very polite"
Cons: "I did tell the lady in the boarding area in la that we have limited time to cacht the other conection fly to phuket from chengdu. She ignore us and say we have enough time. Of course we miss the fly because a delay in migration in China. And this was a ticket of the same Airline. No one help us and even speak english. We were stuck in china for 24 hours and the staff in the airport threat us like homeless. It was worst experiencie of my life"
Pros: "Our flight to phuket went off without a hitch. The plane was a little cramped but it wasn’t terrible for the price we payed"
Cons: "On our return flight, we arrived at the airport to the airline telling us that we were not allowed to board our flight because we didn’t have a visa for our layover. It had not been made clear by the agency that this was a requirement and so we never looked into it. We just assumed we would be able to stay in the airport for the duration of our layovers. We were forced to book and alternate and very expensive flight. Not pleased. Will not be using again."
Pros: "The crew was good - very attentive. The plane itself was a nice new 737 - very clean."
Cons: "The business class lounge was not good. All they served was warm soft drinks and beer. Waited on the business class van for 30 minutes while everyone else went to board the plane which I found odd. Chengdu airport has 175 gates yet we still have to get on a van and board the plane on the tarmac which is odd. No wine in business class which I thought was odd too. Food wasn't god, but I am used to that."
Pros: "Airline personnel very helpful. Plane was clean."
Cons: "Finding China Eastern in very large terminal. Almost no signs in English."
Cons: "Our flight time was moved up by an hour, and we weren’t notified so needless to say we missed out flight and two night of hotel accommodations that were paid for and went unused as well as having to spend additional money to make new hotel accommodations."
Pros: "The food was amazing two hot meals and a couple of snacks."
Cons: "Economy is not the way to travel on an extended flight, aisle seat is bearable but otherwise a fail in the comfort side."
Cons: "It was a disaster from the time I boarded the flight, worst ever experience. Ground staff need to be trsined in English nd to greet eitha smile in the face."
Pros: "It was a quick flight."
Cons: "Many times in China, planes stop on the tarmac and have passengers get off the plane, board a bus, and enter the airport at a ground level entrance. This flight we were hopeful of actually getting off at a proper gate. We pulled up to a gate, but in true China form, we didn't actually get to enter the airport from the gate. We exited the plane as if we were going to enter the airport from that gate. However, we were guided away from the airport entrance down a set of stairs to board a bus to be transported no more than 200m to a ground level entrance. I wish I was making this stuff up!"
Pros: "Flight was pleasant"
Cons: "Checked in customer service were not helpful."
Pros: "Flights were cheap and where I needed to go. Entertainment was good on this flight."
Cons: "One and a half our delay in departure due to a paperwork error by the ground crew according to the cabin crew. Crew were efficient but not as polite and courteous as they could be."
Cons: "flight attendants never smile"
Cons: "Takeoff delayed by 5 hours. Airlines managers have to be upfront about the cause of delay. Do not make excuses. The immediate truth will serve you well. In this case was it in fact air traffic control saying fog on the ground making landing dangerous. The $20 food voucher help a little."
Cons: "I couldn't use my phone on the plane even in airplane mode."
Pros: "Nothing. Acted like it was their first week as an airline."
Cons: "Priority service was not. Forgot to get wheelchair ordered, so we were late from lounge to gate. Priority not... last to be off at destination. No jetways either at Shanghai or LAX. Got bussed from what seemed 30 miles away. Meals were not as ordered. Bottom line-when you pay triple for business class service, you should get it!"
Pros: "The people are nice and professional. They were very helpful with the needs of the passengers"
Cons: "The flight was delayed almost 5 hours causing me to miss a very important business meeting. This happened to me going to Lhasa as well as returning to Chengdu."
Cons: "During my check in, the counter officer told me that flight will delay due to weather condition but after it was delayed again no information given. Flight was delayed for almost 12 hours. When reaching Shanghai no flight available to go to Busan, have to take flight next day. Transfer counter officer told me that they will put me to Hotel and stay overnight at their own cost plus some pocket money to spend for dinner. Waiting time for bus 1 hour. Bus was too cramp with people and luggage. Upon checking in Hotel, no dinner and breakfast coupon provided. No cash money given for dinner. i don't have Chinese yuen so no dinner and Breakfast. Drink only mineral water provide by Hotel. Checking out time as early as 0400hrs for bas to pick up to Airport. My Flight time was 0920hrs. Mini Bas was also congested. 18 seater bas with 17 passanger and full of luggage with no luggage compartment.So just imagine what kind of rate do you want me to select."
Pros: "See my china eastern comments from shanghai to chicago"
Cons: "China Eastern airline is the least friendly and irresponsible airline that I have ever used. The crews completely screwed me up on the sequential travel itineraries until the last minute."
Pros: "The crew was very kind and accommodating. I was bummed I was not able to read on my phone, even in airplane mode. They kept my 2 young children entertained and happy."
Cons: "Our flight was delayed by 2 hours and we sat at the gate on the plane. I wish we were able to get off and find another flight from Changi Singapore( the BEST airport ever) as our connecting flight was going to be missed. We had a really terrible experience in Pu Dong Shanghai airport trying to find a new flight, being told to go to one service counter to another and just generally indifferent service from people at the airport. The airline made no attempts to help me find lodging for me and my 2 young children. There was no wifi I could connect to at the airport to check in with family or to find a hotel. I generally felt very uneasy and unsafe with 2 young children here. I would never choose to have a layover gain at Pudong Shanghai airport."
Pros: "the flight was amazing and the service."
Cons: "I didn't like the fact the crew asked everyone to turn off the mobile and not even on flight mode but turn off completely. I flew with 15 airlines in the world and never had such thing. It's absurd and not logical at all."
Cons: "there wasnt wine & pain relief medicine..."
Pros: "upgrade for 40usd"
Pros: "It got me where I needed to go on time."
Cons: "the food is absolutely abysmal and they had no options for a non-meat eater."
Cons: "The food for the two leg of the flight is the same. The inflight screen showed the same gag show"
Pros: "I enjoyed writing this review"
Cons: "BEGIN 1. Upon check in I was Informed that my baggage would not transferred to my connecting flight in Nanjing and that I would have to leave the airport and check-in for my next flight. I expressed my concerns that I do not have a Chinese Visa and thus would not be able to leave the airport. They said it would be "no problem"...I was skeptical. 2. Flight departure delayed 1 hour...no reason given. 3. Chinese loudly hacking and spitting into their hands throughout the gate (check) FLIGHT 4. No on board entertainment 5. All electronics besides tablets allowed at all and must be turned off at all times. 6. Sleeping near impossible due to... a. Disgusting Chinese hacking into their hands and on my head b. WAY to many announcements including but not limited too. i. Captain ordering window shades be opened/closed several times (WHY?) ii. Tai-chi lessons. iii. Every bump of turbulence resulted in the same 5 language 2 minute message. 7. Absolutely no electronic devices allowed (This time also excluding tablets) 1 hour after take off and 1 hour before landing...very boring NANJING 8. Well I guess you do need a visa, who would have guessed. (SEE POINT 1) 9. All sorts of hell 10. Passports confiscated 11. Military escort to connecting flight after 3 hour wait. HOME Fever 103F/explosive diarrhea"
Pros: "Services friendly.no"
Pros: "The in-flight service was on the same level as any international airline."
Cons: "They change the boarding gates my whole trip, delay departure and got stuck with transit flight. 3 different language announcements every 5 minutes while we watched the move so I could not finish watch one movie whith 41/2 hour flight. My food tray was sticky when I touched it and it was the worst experience ever. No other airline restrict cigarette light on board except china eastern. So many worst thing happen in this trips."
Pros: "Crew was nice. Flight was an hour late getting off the ground."
Pros: "Cheap, ontime and good."
Cons: "there wasnt anything particularly annoying or to be disliked"
Pros: "Plane was clean, attendants were good, entertainment system was pretty good as well."
Cons: "Boarding process was very slow, baggage took about 45 minutes to arrive."
Pros: "There was no one in the seat beside me so I had a bit more space to stretch out and sleep."
Cons: "The crew was very active, almost aggressively, cleaning up and coming up and down the aisles alot which kept waking me up."
Pros: "I liked that the crew was attentive to our needs."
Cons: "I wish we had more snacks offered"
Cons: "Poor entertainment options; lack of variety. Entertainment not available until maybe 1 hour into the flight."
Cons: "China Eastern airlines delayed my flight by 3 hours from Dnpassar to Beijing, causing me to miss my United airlines connection in Beijing & so I had to book a hotel room & the airline has yet to reimburse me. I will NEVER fly this airline again & make sure ALL of my friends know what horrible customer service & lack of on time flights. THE WORST."
Cons: "Preference wasn't given to my ailing father nor was his needs that were requested beforehand, met. They could not communicate well either and just kept messing up any kind of questions or concerns brought up to them. This happened once, and we thought it was a one time fluke. Never again."
Pros: "The airplane!"
Cons: "The flight attendants only understand a little English. It got worst during transfer. People work in Pudong airport CAN'T understand English. They got frustrated and became really rude. It is unbelievable. I wouldn't recommend China Eastern for travelers who aren't Chinese."
Cons: "The food is not Good"
Pros: "Great entertainment - The plane offers a ton of blockbuster movies that are recent and from many catagories. They also offer TV from different lands and video games and selection of languages to hear them in. Great food - Even economy passengers get great free food during the trip. For a trip as long as going from Washington DC to BeiJing, they give you two dinners. Roominess - The seats are as cramped as any airline. However, the flight attendants don't give you are trouble when you want to get up and walk around and stay standing and talking with people of a long time. It has two isles so it feels pretty roomy to get up and walk around. Friendly staff- They make american flight staffs look very rude."
Cons: "Leading up to the flight, customer service can only be contacted by email. Don't even try calling. They never pick up and won't get back to you. At least the flight is very good."
Pros: "Seats was ok not very comfortable . They don’t understand English . Before food served there is announcement for apologies for not choice. I ask her about food , what is this she said I don’t know. They don’t know what they are serving. It taste was horrible. That was the desert with food."
Cons: "They have to learn English and serve the better quality of food."
Cons: "Flight was delayed, again!"
Cons: "1. I am not sure if your crew members could speak English or not. I didn’t understand what they were talking about or what was happening. 2. The plane took off under extreme thunderstorm. I am not sure if this was safe to do so but the plane was extremely bumpy, going down rapidly for about 30 minutes. The whole cabin was then in chaos. People started turning up, crying and writing last words. However, your crew members GAVE NO INSTRUCTIONS, BROADCASTING OR UPDATES ON WHATS GOING ON. What they did was mocking around with each other in Cantonese. 3. This would be my last time travel with you - I was your loyal customer since student time. But after this awful experience I chose not to go with you anymore."
Cons: "Food at AirChina is alway consistently terrible I Asked for the red wine, they only fill 1/3 of a glass, I asked for it again, then it was filled only to 1/2 glass No personal entertainment, no USB charging"
Pros: "Everything smooth and comfortable"
Cons: "The in flight entertainment system was very limited and of no interest"
Cons: "Seems like airchina have no experience in aviation business"
Pros: "The plane left much earlier than scheduled. They did not wait for the rest of the passengers to board. I had to catch a flight four hours later. I spent a total of 8 hours in the VERY COLD airport."
Cons: "Flight very delayed, no information provided in English."
Pros: "Flight attendant was very nice and cared for passengers"
Cons: "Flight delayed and we waited for a very long time for unboarding due to tenical issue."
Cons: "Air condition was not cooling and all was hot for aprox. 5 hours then became 40% better"
Pros: "Provide new movie"
Cons: "More small snacks provide."
Pros: "On time departure, courteous crew."
Cons: "Limited movie options for such a long, international flight."
Pros: "on the plane, Crew in CA are great! Food is delicious! Entertainment is very good!"
Cons: "I had a terrible time yesterday when I had to transfer from CA 4120 to CA 429 in Chengdu Shuangliu to Sydney. When I got off at Shuangliu airport From CA 4120 at 23:50pm, there was no airport bus to transfer me from T2 to T1 international Departure at Chengdu Shuangliu. I have to run in the dark nearly 2 km to catch 1:20 am CA 429 to Sydney Australia. Really bad international service in Chengdu Shuangliu!!"
Pros: "crew was competent the flight left and arrived on time"
Cons: "boarding was awkward. We had to take a bus to the plane and walk up the stairs The food was mediocre The seat was not very comfortable"
Pros: "Average service!"
Cons: "2x2 seating arrangement in the business class needs to catch up with other airlines such as ANA. International connection in Beijing is very confusing- there were 2 signs that say “foreigners” for both domestic and international connections."
Pros: "The staff was helpful"
Cons: "The flight was cramped up and not clean"
Pros: "fast and convinient"
Cons: "It turns out that we had to ask for a seat that is near a baby bassinet beforehand. Like it’s not obvious from the tickets that we’ve purchased that we are boarding with a baby. The truth is that Air Asia prefers to sell those seats instead of making sure that you would be comfortable with a baby boarding."
Pros: "They were friendly, competent, we were comfortable"
Cons: "The lines and time spent getting into the gate area. Because the flight was to go on to Beijing from Vienna, all of us going from Barcelona to Vienna waited in line with the others."
Cons: "Not a single snack in the plane!"
Pros: "Overall i won't prefer to travel from this airlines anymore."
Cons: "the way airline treat the passenger was very poor and rude. I came to know this when my Air China flight from Sydney to Chengdu have been cancelled on 16th of November 2017 at 21:40 pm. I had to reach my destination on time by 17th of November 2017 to attend my marriage ceremony but unfortunately i missed and had to bear a great loss. THEREFORE, I WOULD LIKE TO REQUEST A COMPENSATION AND REFUND FOR MY FLIGHT."
Pros: "Everything but entertaiment on board. Very vas audio."
Pros: "Comfy seats, good service, enough leg room."
Cons: "Some delays, no outlets, limited wifi."
Pros: "Onboard service was great. Very attentive and sincere."
Pros: "not too full. included a meal even though it was a night 5 hour flight."
Pros: "The price!"
Cons: "The food was ok ok"
Pros: "We were given a bulk head seat and an exit row, but this was due to us not being able to check-in early because the website was erroring out."
Cons: "While the exit row provided extra room, it was right in the middle and the bulk head was extremely stuffy. My feet ended up swelling. Only perhaps got 3 hours of sleep."
Cons: "I will never fly Air China again in my life. Absolute worst customer service. They lost my bags for 5 days and didn't do anything to try and make amends for it. The staff is extremely rude. No one speaks English except for "hello" and "goodbye". The meals are dog food. The seats are absolutely claustrophobic. Worst decision to try and save money by going through Air China. SPEND THE EXTRA MONEY AND GO WITH SOMEONE ELSE. All four flights with them were consistently terrible. Stay away. It's not worth it....."
Cons: "Hi, I would like to file for a full refund for the flight which I purchased. Upon arriving at the ticketing counter at LAX, I was denied my boarding pass with the reason that I needed a transit visa. I did not need a transit visa as I hold a Malaysian passport. The ticketing agent was being unprofessional and told me to walk to the Eva air counter to purchase another ticket if I so desperately want to leave. I purchased a business class ticket and was being treated really rudely. I have contacted Air China customer service but they are not responsive or helpful in any way. I showed them the China embassy website stating that I do not need a transit visa and they called me the next day saying they are willing to reschedule my flight for another $700. I would like a full refund for the ticket I purchased. Thanks, Sue"
Pros: "Very nice and attentive staff"
Cons: "Delays without any information"
Cons: "Sit in the flight for 2h waiting for taking off"
Cons: "Extremely poor food. Totally tasteless rubbish. Not at all what we ordered : Pure veg Indian food."
Pros: "For $250 less than Cathay and China Southern, the price was very good. Nothing fancy but it got the job done reasonably. There were about 40 empty seats. I was on the window seat. There was a lady on the isle seat. The middle seat was empty so it gave us some room to stretch. Food was basic but was sufficient. Wine for dinner but not breakfast. Restroom was spacious and clean. Landing was perfect. Luggage went to carousel before I got there. Very fast. Very good value."
Cons: "There were a few passengers in a tour group constantly broadcast their conversations to the entire cabinet. Maybe they were very excited about the trip but they did not have to wake up other people and ruin their moods. This is probably not the airline's fault but it went to the overall experiences."
Cons: "No use of cellphone even after take off and landing."
Pros: "polite, quick check-in, nice on-board service"
Pros: "Seats in front of plane"
Cons: "1 hour delayed due late plane arrival"
Pros: "70% of the entertainment is in Chinese so be prepared with your own stuff. Food was not awful, but not great. Comfort and leg room above average."
Pros: "The professionalism of the crew was fantastic! The flight attendants did their best to ensure everyone was well hydrated and fed."
Cons: "The seats were extremely cramped for a 6hr flight and the touchscreen used for entertainment wasn't functioning. Air china typically serves some pretty decent food but this time it felt like I was eating some sort of slime posing as beef. I also noticed some Air china flights heat the rolls and others leave them cold. The salad was also frozen solid."
Pros: "nothing good"
Cons: "Crew's behavior was very rude to me, firstly they barly understand English and they lie to me by giving me non-vegetarian food and said it is vegetarian. When I resist and said I'll complaint against you guys so they took food and trashed it immediately without my permission."
Pros: "The flight was generally fine and on time. Good as good as to be expected on midrange flight."
Cons: "Transfering in Chengdu takes forever. First we didn't get a gate and had to take a bus to terminal the long way round the runway - 10 mins. Then we had to collect our suitcases and re-check in and the queue was very long. Some people were very stressed about missing their connecting flights. Then when transferring to connecting terminal you first have to walk far within the terminal, then have to go outside security, find yourself the shuttle bus to the other terminal yourself, then go through security again - many more queues. Lots of time spent and lots of stress, and I'm not alone as everyone was complaining."
Cons: "Reccomend better vegetarian options"
Pros: "Friendly service"
Pros: "Hard to remember anything I liked"
Cons: "Delayed 7 total hours. Zero communication. People missed connecting flights with no help from service desk. Stuck on runway with no communication from the pilot. Stuck deboarding with. I communication why doors could not be opened or how long it would take."
Cons: "The very worst thing is that I flew into Beijing 90 minutes before my next flight -- had to go through terminal transfer and a VERY LONG immigration line. In fact, I MISSED MY FLIGHT TO CHENGDU, and Air China had to book me on a later flight. The Beijing airport is cranky and difficult to smoothly get from one place to another, but missing this flight was COMPLETELY AVOIDABLE if there were ANY Air China staff around to assist and there weren't."
Cons: "Transfer from SFO-PEK. Delayed by a whole hour during taking off. Food was horrible. Lost my baggage, although eventually found. It was a nightmare."
Cons: "Plane was not climate controlled well."
Airlines flying to Chengdu have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Chengdu
Masks required on board, masks provided on flights to Chengdu
Social distancing seating
Middle seats unavailable to book on flights to Chengdu
Testing for antibodies, testing for symptoms for flights to Chengdu
Waiving of change fees. Search flexible flights to Chengdu