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Pros: The wheel chair service at Munich airport was excellent. She received us at the door, helped us find a connection after we lost our flight and communicating every step and giving us First Class service on coach. Thank you!

Cons: The brownies for dessert were terrible. Maybe fruit next time?

Pros: Crew were friendly, boarded promptly

Cons: Food could have been better.

Pros: Flight itself was good. Crew was nice

Cons: Flight was late. Airport experience in Frankfurt horrible. It looked like all was intended to increase the delay. They made me miss my train connection

Cons: Impossible to do beter.

Pros: crew amazing,

Cons: Quatar is the best

Pros: Amazing experience. Pinnacle of customer service

Pros: Staff

Cons: Nothing for kids. First time i have seen that no toys for kids. No tv and entertaiment for adults

Pros: Yes, we were unexpected and surprised being upgrade to premier class

Cons: no complaints. very appreciated our upgrade, since we went to Prague for mother-in-law's funeral, we were absolutely exhausted.This up grade made an excellence different to us. Thanks very much.

Pros: awesome service great seats

Cons: 30 some odd hours hotel didnt have shuttle

Pros: food

Pros: Great service

Cons: Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass.

Pros: Everything was on time & organized

Cons: I had to download that Gogo app to watch a move. That sucked

Cons: Delayed flight

Pros: arrived a bit early

Pros: Smooth flights and in time. Everyone is so nice. True professionals

Pros: low passengers, OK crew

Cons: crew was a bit cold, but OK

Cons: Delayed 4 hours at LAX and even though we made it to the gate to fly out on our connecting flight they had given our tickets away and booked us on a flight 5 hrs later. They told us our bags would be transferred. They werent and now both my daughter and i are starting out a dream vacation with no l

Pros: Crew

Cons: Delays

Pros: Surprisingly comfortable for such a short flight. The approach is impressive. Friendly attendants and captain kept everyone updated when there was a slight delay. Was overall a really nice flight

Pros: Service was excellent. Premium economy seats well worth the few extra $$.

Pros: The crew were very friendly.

Cons: The entertainment selection is really small.

Pros: The boarding process ran very smoothly and they dropped us off right in front of the stairs of the plane so we didn’t get wet in the rain amazing

Pros: Leg room at seats were spacious, comfy. However , toilets could be cleaner.

Cons: This is 2 nd time I flew JAL. And food was below average. Should offer cup noodles or biscuits if pax is hungry .

Cons: There was barely any room on my seat and in front. It was the worst flight experience I’ve ever had, and I’ve flown on a fair bit of airlines from 3rd world countries.

Pros: Crew ok . Seat not so comfy

Cons: Food

Pros: awesome

Cons: No meal option and my video screen volume did not work

Pros: The food was decent and on board entertainment was pretty good.

Cons: The boarding experience was terrible. We bought new lightweight International sized carry-on bags for our family of four and packed extremely light to keep each of bags under the 8 kg weight limit for carry-on bags. The crew required us to check them anyway! So incredibly annoying.

Pros: The crew was great! The entertainment was pretty good too.

Cons: The cabin was WAY too warm.

Pros: The seats aren’t the greatest

Cons: Just the seats

Cons: The HVAC system was apparently defective and passengers in the mid-section of the plane, myself included, were bundled up in winter jackets and blankets.

Cons: The problem was the airline losing our luggage.

Pros: The entertainment was good and the crew friendly

Cons: My seat and table were dirty and sticky. We had a 45 min delay. I was seated in the middle of the plane and received my meal lady and of course had no more meal choice available since they had run out . For the snack I also was given a different meal than my seat neighbor

Pros: Yes and yes

Cons: Get the blanket timely

Cons: ok when in Malaga I asked for wheelchair at Gatwick as I had pulled a muscle in my back and it was hard to walk got to Gatwick No wheelchair had to walk not very good

Pros: The food the service and the staff

Pros: The food and legroom

Cons: More movies :)

Pros: I really got a good deal on my trip's cost, and for the price, all the comforts of a top-quality airline were there. I especially appreciate how helpful and friendly the airline staff were.

Cons: The outbound flight still had the exact same movie selection as the inbound flight had, even though they were six weeks apart for my trip. I really feel like the movie selection should be changed every month (or even more frequently than that), as I ran out of films to watch.

Pros: Quick flight

Cons: None

Cons: No problems at all!

Pros: Crew ok . Seat not so comfy

Cons: Food

Cons: Couldn’t hear boarding announcements. Lots of boarding confusion

Pros: That there were TVs on the seats to watch and it was quick boarding