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Pros: 33" seats

Cons: nothing

Pros: Typical JAL, nearly everything was fantastic.

Cons: I don't think it could be made better but legroom on this flight was cramped. Certain planes in the JAL fleet have really cramped legroom and uncomfortable seats.

Pros: I volunteered when flight attendant asked if I would help in exit row responsibility.

Cons: I got SSSS on my boarding pass and was subjected to not one but TWO thorough searches at NRT and DFW!!! It was traumatic for me and when an explosives man came up, I was totally upset!!! Please explain what I did in purchasing the ticket that flagged me for this horrible search!!!

Pros: I had to cancel my trip but I couldn’t return any money for not used tickets, lost everything.

Cons: Money return policy

Cons: They cancelled and did nothing to help via 2 hours of phone calls. I was heading to conference and they did nothing In Hong Kong the BA first class service was fabulous and got my travel arranged The idiots on the phone sounded like they had never flown

Pros: No idea why BA charge for food and drink - budget airline trait

Pros: The crew were outstanding - providing an excellent service, above and beyond what I expected. The First Office provided 5 updates during the 2.5 hour flight which were colourful and informative (ie not just blah blah announcements but a valued and interesting announcements) and the Cabin Service Manager was personalable and friendly. At the end of her flight she publicly thanked her staff for a good days work which I thought was very nice of her to acknowledge her staff like that. All round - a great flight made very easy with brilliant staff.

Cons: There was nothing that could be better - it was 110% perfect already

Pros: Good crew

Cons: Some free snacks could have helped

Pros: Less hand bags, a lot of people trying to put their hand luggage ans there was no space

Cons: Controll the quantity of packages per person

Pros: Great

Pros: The take off and landing was peaceful and on time

Cons: I didn’t like changing boarding gate three times. The crew member was poor overall including the one providing service I must say.

Cons: Frankfurt airport is too big. Allowing only an hour for a connecting flight is not enough time. I would never do that again especially if your with a handicapped person

Pros: The seat was very spacious

Cons: More space to put things

Pros: Pretty limited movie offerings Seat was comfortable in the flat position but very little storage for phone cords and all the other goodies provided during the flight. Because a pain to store and retreive

Cons: Many movies were old

Pros: I paid extra to get bulkhead seat. But the monitor won't stay up. So I asked for help. Flight attendant used duct tape for both my monitor and the one next to mine.

Cons: My boarding pass was marked with SSSS and I was subjected to another security search at the gate in NRT! They laid out all my carry-on stuff in 2 long tables and swabbed both my hands. Then sent me on my way, leaving my passport on the table. Good thing I had the presence of mind to look for it!!!

Cons: Good space with large seats. Good food and service.

Pros: Friendly service

Pros: The crew were outstanding - providing an excellent service, above and beyond what I expected. The First Office provided 5 updates during the 2.5 hour flight which were colourful and informative (ie not just blah blah announcements but a valued and interesting announcements) and the Cabin Service Manager was personalable and friendly. At the end of her flight she publicly thanked her staff for a good days work which I thought was very nice of her to acknowledge her staff like that. All round - a great flight made very easy with brilliant staff.

Cons: There was nothing that could be better - it was 110% perfect already

Pros: Gate was super close to the lounge.

Cons: The security check at the gate requires one to leave the comfort of the lounge early incase of queues and then wait in an over crowded lounge with the other passengers (so the fact you are business/first or have one world status does little to ease the burden of boarding. The lounge also did not offer red eye passengers a meal and the on board meal service is slow (so if you are hungry it eats into precious sleeping time). The breakfast wakeup was also disappointing. My meal of choice was not available and the whole process was rushed like a fast food restaurant. Overall I am disappointed by the club world offering on this route and would not pay for it again unless intended to get on and just sleep for the entire journey.

Pros: Everyone on the crew was very friendly, even for a short flight.