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Pros: The flight attendants were kind

Cons: The airplane was old and the seats were a little dirty

Pros: comfortable seat, friendly staff

Pros: Always great crew.

Cons: I didn't have any cimplaints.

Pros: Crew was fantastic!

Cons: I wish they would use newer planes on this long route but other than that everything was excellent!

Pros: Staff were professional and polite.

Cons: Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these.

Pros: The crew.

Cons: The time between flights.

Cons: Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew.

Pros: The crews were pretty great!

Cons: The regulating of the temperature.

Pros: Boarding was poor. Stood on bus for almost 30 minutes followed by long bus ride to plane. No apology. Crew service average at best.

Pros: Crew good, food okish.

Cons: Entertainment system below average. Disembarkment was poorly handled and resulted in big delays.

Cons: A crew member fell ill before take off so we had to taxi back to the terminal - and extra 1.5 hours !

Pros: We got to London on time.

Cons: Asked me to check luggage when there was plenty of room on board... Brand new, two week old, luggage is now broken.

Pros: Amazing service. Incredible comfort.

Cons: Nothing

Cons: Poor Flight and worst food and bad staff from Doha Airport. Worst food in qatar flight

Cons: Needs more improvement

Pros: The crew was very friendly.

Cons: Seats can get better.

Pros: Food portions and selections were great. We got slippers and eye masks for a ten hour red eye flight.

Cons: Prices have gone up

Pros: comfortable

Cons: some food was frozen when served (salad and cheese). Coffee wasn't that great either.

Pros: Very good leg room and comfortable seat.

Pros: Very good service