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Cons: We had to beg for one cup of water on a 3 & 1/2 flight. Very poor customer service.

Pros: The crew was amazing

Cons: Great job

Pros: The onboard crew and food were great. The gate crew and grounds were rude and unknowledgable.

Cons: The great seats we reserved were given to staff and we were stuck by bathrooms & crying babies. My husband’s seat was parallel to a mom of an infant traveling alone.He could not recline because she’d have to step over him. We’re compassionate but these seats are too $ not to use for intended purpose

Cons: We waited THREE HOURS just to check our bags; we didn't have time for a meal prior to boarding as a result. Were told in-flight that they should've given us vouchers, and now we'd have to pay for something to eat. Our luggage was lost and took four days to be delivered.

Pros: the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight

Pros: The aircraft

Cons: No overbooking next time!

Pros: The crews were pretty great!

Cons: The regulating of the temperature.

Pros: Great airline

Cons: Check-in for ticket took 2 hours!

Pros: Crew . Food . Service was great .

Cons: Every things was good .

Pros: Staff were helpful, pleasant, and attentive. Really appreciated that due to the length of my layover in Doha, I was given a hotel room - which I hadn't asked for, and which Qatar Airlines personnel told me I might be able to get, and then arranged or me. That's excellent service!

Cons: I wish NO ONE's seat tipped back - space is already tight, and if everyone just stayed in their own space rather than tipping seats aback, everyone would have more room! Once the person in front has leaned their seat back, it's impossible to really use the tray, which is pretty frustrating.

Pros: Seat more comfortable .

Cons: there is need to improve food & entertainment section.

Pros: Great

Cons: It was a great experience

Cons: Row was very crowded. Seats much too close together.

Cons: Need spacious aircrafts for such a long flight..

Pros: The flight arrive on time. The airline did all they could to accommodate late passengers and even held back about 10 minutes because of the long lines at customs. Despite holding back they still manage to get us to our destination on time.

Cons: The entertainment was lacking severely however since this was a Sunday morning 7 AM departure most everyone on the plane slept so it was not an issue.

Cons: got crushed here at airport. There was a lot of people here at 5am. No one was at the ticket counter and all check-ins were automated. So no staff available at ticket counter. The auto system didn’t recognize my passport with the ticket. Then I had to go to duty manager who was not helpful.

Cons: Need better movie options

Pros: Very friendly services and on time flight

Cons: Need better entertainment system and movie options

Pros: On time departure and in flight beverage service.

Cons: It is a short slight under two hours so I did not expect much and had a comfortable aisle seat.

Pros: Nothing. Worst Airline ever.

Cons: I was delayed in Shanghai for OVER 30 hours. I was not given a hotel. There was no communication from the airline/ desk attendants. When I asked a question to the people at the desk they would tell me I needed to leave the terminal and go back to the check in counter ( I was in China and immigration would not let me do this). I was given three different times that the plane would leave. When immigration allowed me to call the check in desk from the phone the woman told me it was my fault for not listening to her. She told me the flight was at 2 the next day. I asked if it was in the afternoon and she said yes. The flight was at 2 am. When I said this she said it was my own fault. She would not let me into the lounge even though I had been stuck at the airport for hours. She was extremely rude and was not accommodating. When I finally was able to board the plane the seats were uncomfortable and the flight attendants were also rude. Because of this incident I missed the whole lantern festival which was the reason I was going to Thailand. I will NEVER use this airline again. It was a nightmare.

Pros: Flight on time and without problems.

Cons: My seat was broken and can not put it in a relaxed position wich is unomfortable to sleep.

Cons: It was impossible to check in online. The main website let me choose English’s but when I clicked on the check-in link it immediately brought me back to a page in Mandarin.

Pros: Great crew and entertainment. Terrible experience at CDG airport but that’s the airports fault.

Cons: Tell me i would misst the next flight and that my beg will not go to the final airport.

Cons: No leg room at all, cant believe those seats met legal standard. The plane smelled, boarding was a nightmare because too many people had big bags. An announcement had been madd that vags would be collected, but obviously were not.

Cons: The best airline what I was flying so far !! Excellent food, drink, comfort seat, free entertainment with great selection.

Pros: On time

Cons: Free bags under Corbin

Cons: I was bumped off my flight and re-routed return to NYC. Flight was supposed to depart at 10:25am and flight they put me on left 1:05 Pm and the connection was not even Finnair, but Icelandic air. The Kayak site did not alert about extra charge for confirmed seat before I had paid in full ticket.

Cons: The flight was late to Helsinki and we missed our connecting flight to Barcelona that was also on Finnair. I was given a hotel voucher to a nice hotel with a complimentary dinner voucher. The dinner was a buffet that was limited and less than mediocre. A chicken option was not even provided, no soup

Pros: Service good. Staff good

Cons: Very cold at night

Pros: The service, was excellent

Cons: Other passengers not respecting the crews instructions.....

Pros: Amazing crew , very accommodating , and friendly , professional, excellent!

Cons: Perhaps slightly better food, however choice of liquor & beer was excellent with tremendous service. 5 star service across the board.

Pros: Crew was amazing!!!

Cons: The onboard entertainment

Cons: Too long to get luggage off plane

Pros: Very friendly crew, good space in my seat, kept the plane dark and quiet for the overnight flight

Pros: Plane quite empty so lots of space.

Cons: Service not very attentive, had to repeatedly ask.

Pros: Everything.

Pros: The crew was very friendly and helpful

Cons: Longer wifi time and faster connection

Pros: it is a nice program it's wonderful for flying out good price on for totally is excellent website

Pros: Service, food, comfort, entertainment.

Pros: Food was really good, staff was helpful and friendly and there was more legroom that I've often experienced. Also - flight was NOT packed - there was actually an empty mid-row seat!

Cons: Is amazing

Pros: The onboard crew and food were great. The gate crew and grounds were rude and unknowledgable.

Cons: The great seats we reserved were given to staff and we were stuck by bathrooms & crying babies. My husband’s seat was parallel to a mom of an infant traveling alone.He could not recline because she’d have to step over him. We’re compassionate but these seats are too $ not to use for intended purpose

Cons: Schedule issues, rerouted thru LA, very very painful travel, multiple security checks for an issue from the airline schedule. Airline doesn’t give reroute options. Two bags opened and missing personal items. Very frustrating travel. Kids meal choices missing on rerouted flights. I can go on...

Pros: Crew was amazing

Cons: Waiting area before boarding was really hot, if you can’t afford air conditioning then maybe electric fans!!

Pros: Crew was very nice and no surprises while boarding at the gate

Cons: You had to pay for snacks or water

Cons: Delay due to strike

Pros: economy plus seats were nice, great movie selection, especially international movies

Cons: crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better

Pros: KLM STAFF WERE VERY PROFESSIONAL

Cons: SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE

Pros: Just as I expected. And I made my last connection easily.

Pros: Crew is friendly and polite. The guy at the boarding who made my day after all my nervous story with boarding pass! With his one sentence and sweet behavior the difficult transatlantic trip became more comfortable.

Cons: In Tbilisi there were problems with boarding pass from Doha to NYC, as they said at desk than I’ll git it in Doha without problems. The arrival was late, wat Doha’s desk they tried to give me boarding oass , but at last sent to the information desk, at that time I had only 1 hr before departure, lazy woman at dest was not so much helpful and friendly, at last I’ve got the boarding and run to the gate as crazy. It was possible to say that I can got it at the gate too

Cons: Again very impressed with Qatar Airways service on the board

Pros: Staff were helpful, pleasant, and attentive. Really appreciated that due to the length of my layover in Doha, I was given a hotel room - which I hadn't asked for, and which Qatar Airlines personnel told me I might be able to get, and then arranged or me. That's excellent service!

Cons: I wish NO ONE's seat tipped back - space is already tight, and if everyone just stayed in their own space rather than tipping seats aback, everyone would have more room! Once the person in front has leaned their seat back, it's impossible to really use the tray, which is pretty frustrating.

Pros: Entertainment and food is always great with Qatar!

Cons: After I got in my seat an Islamic lady came and said that I was in her seat. I looked at her ticket and while it was the right seat number, she was on the wrong flight. I got a stewardess to help her. She had gone through 3 boarding pass checks and was still on the wrong flight. They let her fly!

Cons: Checking, boarding and overall experience

Cons: Luggage Fees out of Croatia despite my One World Status were a big surprise!

Pros: It's like Air India the crew is old and cant serve the aircraft. Nothing I liked. Flight was very old. Waste if money.

Cons: Change the aircraft. Give us new aircraft or at least inform passengers this is old aircraft so we don't book. Premium economy price was very high. No service. Entertainment tv 4inc which doesn't work. Seats uncomfortable. It's better to travel will Emirates.i have no words why did I travel in BA.

Cons: We had to beg for one cup of water on a 3 & 1/2 flight. Very poor customer service.

Pros: Seat more comfortable .

Cons: there is need to improve food & entertainment section.

Pros: The crew is always very professional.

Cons: The inflight entertainment was down for 2/3 of the people flying. And it was a 14 hour flight... :/

Pros: Crew . Food . Service was great .

Cons: Every things was good .

Cons: Internet connection at airport and lounge is not good

Pros: Good amount of space on the plane, lots of movies to watch, good food and drink.

Pros: Onboard crew were nice and polite. Flight was on time (a rarity).

Cons: The boarding crew was rude and unpleasant, the plane was boiling hot.

Cons: Delay due to strike

Pros: Reclinable seats.

Cons: The food!! The lights could be dimmed as it was a night flight.

Pros: The crew was amazing

Cons: Great job

Cons: Honestly nothing needed improvement/ it was a really good experience!

Pros: FYI this was actually an American Airlines flight (AA 104) not BA. Anyway I love those 777-300ER’s, they are huge with great up to date ambient lighting, excellent, outstanding entertainment , and I had the whole row to myself. I often take this flight when flying home from LHR to JFK. 5 stars!

Cons: 5 stars all around

Pros: Amazing crew , very accommodating , and friendly , professional, excellent!

Cons: Perhaps slightly better food, however choice of liquor & beer was excellent with tremendous service. 5 star service across the board.

Pros: Entertainment selection was great. Nice to have two meals in flight

Cons: Meals could have been a better selection. Did not know we had to request vegetarian meals in advance.

Pros: I booked this time China air for my parents and because of delayed flight we had very bad experience. Japanese boarding ticking staff were cooperative but seems they don’t have power

Cons: They said they understand situation but they were afraid to solve but there were staff name Ms. Umeda Ms. Yasukawa and Ms. Ai were very nice trying to handling the situation but as we were very cooperative and understanding that not their fault. My parents are old my mother can’t walk probably and Blood pleasure patient. I ask for room in Beijing because of 18 hours delayed stay. But they failed for get Hotel. But Japanese staff were nice also crew. I would love to give 5/5 rating but honestly was bad experience only because of delayed flight and couldn’t get recovery.

Pros: Seat was super comfortable and crew is great

Pros: Overall good flight

Cons: First flight was delayed which resulted in the missed connection, overnight stay in Beijing and lost time in our final destination

Cons: The flight was excellent and the service was impeccable. The attention that they gave all the passengers including myself was excellent. Would Recomend to take Qatar from Bombay to Miami

Cons: Crew needs more booster, perhaps? so they can share some smiles and warm gestures like what we experienced during flight from Singapore to Doha. Ability to choose kids' meal 24 hours before flight. we don't know the avail menu, hence we ordered on outbound only, unable to change afterwards.

Cons: Internet connection at airport and lounge is not good

Pros: Empty plane.

Cons: Service very reactive, particularly with so few passengers.