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Pros: Pleasant crew. Appropriate and efficiently served snack.

Cons: Boarding and disembarkation were slow.

Cons: When its rain we shouldn’t walk to the air plain

Pros: Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!

Cons: Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM

Cons: Time

Pros: Seats were comfortable in economy and entertainment system was excellent.

Cons: Crew didn’t seem happy to be on board. Baggage was substantially delayed and both take off and taxiing after landing were delayed by approximately an hour each.

Pros: Seat was not super comfortable. Crew was excellent.

Cons: There was no online checkin or any ability to choose seats on your app.

Cons: Paid for extra leg room seats and didnt get them

Pros: Crew were very pleasant

Cons: The passenger sitting next to me smelled REALLY bad. Like he hadn't washed himself in weeks. Other passengers around me got a whiff too and also reacted the same. I asked the main crew member from my aisle for a seat change but he came back 10 mins later saying there was nothing else available. Later when I was walking around to stretch my legs, I saw there were AT LEAST 10 seats open in the next cabin. Why lie? The entertainment system touch-screen was not working properly and the headphones kept falling out of my ear.

Pros: Economy size seats fitted in Business Class and so much wastage of space around seats, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi movie. Poor.

Cons: Economy size seats fitted in Business Class and so much wastage of space around seats, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi language. Poor.

Cons: Boarding process could have been smoother

Pros: Seat reassignment went well. Lounge was a pleasant surprise (highly recommend if you fly out of / through Helsinki)

Cons: It makes little sense to be on a priority boarding, when you are checked-in, documents checked and …… then wait for 20 or so minutes standing on your feet waiting for actual boarding to begin

Pros: The crew were very helpful and the food was good.

Cons: There was no soap in the toilets on the stretch from Sydney to Dubai. The film choice also seemed poor.

Cons: Very nice

Pros: Same again. A good flight and well fed.

Pros: Crew was professional, qiality of food great

Cons: Boarding is better done row-wise than by alphabetical groups which is arbitrary

Pros: Never got on the plane due to weather restrictions in the connecting flight prior to this flight. Called SWISS customer service on a Russian line, were told to get a paper from another Russian airport that no flights were leaving the city. Did that. when arrived to Moscow no SWISS customer representatives were at the stations and had to end up buying a completely new ticket to get home.

Cons: Have customer service representative available at the airport 24/7 knowing that some people arrive from all parts of the country.

Pros: It was ok.

Cons: N/A.

Pros: The plane was pretty cool. I like the fact that the overhead compartments had enough room. The staff was friendly, too. The piece of chocolate is very tasty.

Cons: Food on those airplanes is always bad. There were not enough chicken sandwiches and some passengers only were given cheese sandwiches.

Pros: The crew was nice, the food was really good, the plane was clean, and they used reusable silverware and plates to avoid waste.

Cons: Everything

Pros: Awful

Cons: Flight was cancelled and rebooking dealt with poorly

Pros: They help get passengers to seat and with their luggage

Cons: They insist to wake you up if sleeping to ask if you want to eat instead of leaving you alone!

Pros: Crew was receptive

Cons: Food boarding

Cons: People not answering phones when you call the company. I was not able to check in or buy my suitcase online. Couldn’t do anything with the app. Very frustrating.

Pros: Plane was half full, so had my choice of seating.

Cons: Be on time.

Pros: The seat was ok.

Cons: Be on time.

Cons: It wasn’t mention about paying fee for a luggage

Pros: The crew

Cons: Food wasn't great and didn't get the option to pic something not allergy inducing. The chairs were very uncomfortable with no back support or head padding.

Pros: Amazing crew Efficient staff

Cons: Few room for legs No USB charger No individual screen (we couldn't even see the subtitles on the chinese movie)

Pros: Crew is wonderful .they do everything in business class to make you feel comfortable

Cons: I will never fly China Eastern again. EVER !! I need to add an extra day or two onto our flight. We purchased business class flights so they are not cheap. In order for us to make a change they want $1700 each person, a total of $3400 to take the same flight two days later. The fee is the highest I have ever hear for the same flight class .. I will never ever use China Eastern again, they are taking advantage..I could actually buy a return ticket on another airline for cheaper than they want for a flight change.

Pros: Overall, flight, crews, services, airplanes were better than expected

Pros: Polite and friendly service

Cons: Not necessary to buy a business class ticket, as all the new planes have standard economy seats in the front as well.

Pros: Not much, seats are super uncomfortable

Cons: Better code sharing with KLM

Cons: The best airline what I was flying so far !! Excellent food, drink, comfort seat, free entertainment with great selection.

Pros: I've never been on a flight with such narrow seat and thin cushion. There was no entertainment offered for the almost 4 hour flight. There was no means of charging any electronic gears. The airplane seems to be 30 years behind time. Crew was unfriendly and smiling faces are not part of the uniform.

Cons: Very narrow seats and thim cushion. No entertainment offered an do means of recharging electronic devices.

Pros: Bad Food

Cons: The entertainment system doesn't work at all.

Cons: Seats and entertainment system and programs can be better.everythibg is old in air india. They need to upgrade.

Cons: Seats are not very comfortable. Flight status did not show in the seat monitors.

Pros: Fast and easy to board nice crew worked fast and smooth large proposal for entertainment

Cons: more diversity of beverage offered Also please propose coffee or tea before/after dinner and breakfast, nobody proposed me and I thought it would come later but nothing came. I should have asked before the end of the service but I was surprised it wasn't coming automatically.

Cons: The flight was delayed and I almost missed my connecting flight to Oslo.

Pros: Everything was on time and the food and service was good.

Cons: Economy seating is extremely narrow!

Pros: No issues

Cons: Everything is good

Pros: Excellent service for affordable price

Cons: Flight was delayed

Pros: Short flight

Cons: Being on time

Pros: Everything was great one of the nicest airlines I've ever flown on

Cons: Nothing everything was great

Pros: NA

Cons: Both flights through Detroit were re-routed, our luggage was lost for 4 days.

Cons: Seat angle adjustment was not the most comfortable for sleeping.

Cons: Flight was delayed

Cons: I dint like the way you guys sold me the tickets with only one bag to check in with when I went to the airport I’ve got to pay 58 pounds extra I was not happy with you guys so next time you have to tell your customers before they buy the tickets that’ it’s one bag check

Cons: Seats and entertainment system and programs can be better.everythibg is old in air india. They need to upgrade.

Cons: There is a lot of difference between flights experience from San Francisco to Delhi and Delhi, India to San Francisco. India to San Francisco was little better. Service was very poor. Food was not on time and quality and quantity was poor. Get your own stuff to save yourself from starving.

Pros: Good flight crew

Cons: No

Pros: Food was good

Cons: Terrible communication about what terminal and gate to go to!

Pros: Great

Cons: Everything is fine

Pros: Good seats, friendly staff, quick boarding.

Cons: free snacks

Pros: Crew was OK ,seat tight

Cons: More cushion and a little wider seat !

Pros: Crew was friendly, booked seat was good.

Cons: I travel very light, was finishing up a 14 day trip around the world, couldn’t check-in online. Tried a number of options. When arriving at airport - my checked bag was a total of 12kg, but was told if I planned to bring it home with me that I had to pay $100 bag fee. I realize that airlines charge bag fees - however, I was unaware in advance, booking from Lhr to FLL with layover in Oslo.