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Pros: The crew was amazing and very friendly. The plane was very comfortable and made the international flight not feel as long

Cons: Not much to complain about

Cons: Services of crew very poor specially onboard services in business class

Pros: Crew was very calm, courtesy, and cheerful.

Pros: Crew was kind, attentive, funny, and engaging. The best.

Cons: A warning about landing in Dubai, and being put on a bus to the terminal

Pros: Nothing

Cons: Very long delay, got bumped for a flight the next day. Horrible experience

Pros: I was i business class and the crew were very good

Cons: nothing as it was not a long flight, only 3 hours

Pros: Crew was great.

Cons: Delay of almost 24 hours.

Pros: Smooth flight

Cons: Better leg room, better food, friendlier crew. Today you only get good treatment if you pay extra for it... Something is wrong with the pay-for-good-service model most airlines follow

Cons: Stop losing my luggage and stop charging for food.

Pros: Very enthusiastic and pleasant crew who worked hard to provide a meal and drinks to all Business Class passengers on this short 33-minute flight.

Pros: Crew were wonderful.

Cons: It would be good if ba could stop losing my luggage.

Pros: Crew was great. Seats and leg room better than other airlines.

Pros: La atención es excelente y la comida a bordo muy buena. El abordaje y entrega de maletas sin problema.

Pros: The food was amazing with good And comfortable air conditioning. Cleanliness was maintained as well.

Cons: The food serving was late it could be more manageable. The leg space is also not comfortable. Also the some seat needs to be repaired as the recliners not working.

Cons: 14 hours connection time and they don't offer hotel/meal accommodation that airlines like Qatar Airways do. I inquired about the hotel within the airport and it costs $300 for 8 hours. Ridiculous. There is no place to sleep properly in the airport, I saw people laying down on the floor.

Pros: My seat was dripping from the top and I got my shirt wet while I dozed off!! The cabin crew gave a bundle of tissue saying, "pls help yourself"

Cons: The flight condition should have been better and the Etihad should learn how to help guests reach their destinations on time

Cons: Improve in all aspects

Cons: Proper meal for lunch but for dinner we were given snack foods (croissant, fruit salad and chocolate cake). Also my bag got left in Delhi as I had a fast transfer - Got it back but it was quite stressful!

Pros: Food and crew

Cons: Toilets didn’t work, they were dirty and no water!

Cons: The runway lights at lucknow airport caused the plane to turnaround

Pros: The crew was amazing. The crew is an asset to the airline

Cons: Boarding is chaotic.

Pros: Fast gate work.

Cons: Lost luggage and the food and silent movie option (no headphones provided for overhead movie)

Pros: Great crew!

Pros: We had a ridiculously tight transit, arriving in Addis Ababa 20 minutes before our Madrid flight was meant to depart, and I was amazed by the outstanding support and assistance provided by the ground staff. Every single person who was meant to make the connecting flight did—and our luggage did too!

Pros: Excelent

Cons: I recomended yo my friend

Pros: Crew will do anything to help

Cons: I was on a nut free diet However they still gave me a ice cream covered in macadamia nuts. Nut free meals were also gluten, vegan etc so very bland

Cons: Nothing

Pros: Crew was attentive and made extra effort to meet special requests from passengers.

Cons: Internet connection from Doha wasn't there,

Pros: Convince, as this is good direct flight from Nagpur.

Cons: Improve quality of crew and service from Doha to Nagpur sector.

Cons: The luggage’s handler was probably throwing all the luggages around which cause my items to be broken. I have informed the counter staff of my fragile item yet I was shocked when I saw what has happened. I would appreciate if some compensation will be given.

Pros: Crew was amazing.

Cons: I had a problem with the seat cushion. Not comfy enough.

Cons: 10+ hours flight. No food. No beverage. No snack. No blanket. I travel a lot and never saw a flight without service like this before. At the very minimum, snacks are reasonable. Extremely bad experience. Very disappointed with Lufthansa.

Pros: Plane was super nice and new and crew was great!

Cons: Seat I had was terrible .. not comfortable

Cons: They run out of chicken and only had pasta dinner left. I don't like pasta .

Cons: Food not so good for an American Less pushing of passengers Less abruptness of flight attendants

Pros: The cost was very good

Cons: Transfer in Nanjing to Bangkok. Delayed was not good but worse was that we arrived so early we couldn't check in for an hour and couldn't go to business class lounge. Also no transfer hallway. Had to clear immigration just to get on next flight.

Pros: Overheard storage is good

Cons: Seat cushions could be more comfortable

Pros: Crew was helpful, friendly, attentive.

Cons: Seats are definitely too small in both directions.

Pros: Seat was super comfortable and crew is great

Pros: They are OK. I was trying to do on line checkin it was not working. when you wait for any kind of life in Chinese airport I noticed so many Chinese customers were cut in the standing line and all the air plane staff was not care with this. I had to wait so much extra time.

Cons: Our flight was delay for at least 15 hours this time. they didn't have knowledge to do customer service with this kind of case. They had to wait 2 hours at international transfer area every one was very patient with their service. I never buy ticket from Air China again.

Pros: Nothing.

Cons: They need to learn from Emirates

Pros: The food was not bad. The crew was okay and definitely not amazing.

Cons: Seats could be bigger and more comfortable like their alliance partners ANA, Asiana and Eva.

Pros: Easy check in and easy baggage claim

Cons: They can easily work on the food

Pros: Not much. Mediocre everything. Was nice that the flight was not very full.

Cons: This was an Alitalia flight. Food was awful, flight attendants were quite rude and curt. Really poor experience overall.

Pros: All flights on time

Cons: No food

Pros: The crew was nice on bord

Cons: They charged me 100$ per way of luggage fee. I will NEVER fly with this airline again and I am soooo disappointed.

Cons: This is the worst airline I’ve ever flown. Very disorganized and extremely frustrating. It took me 1 1/2 hours to check in at the ticket desk. I will never fly with this airline again.

Pros: Everything

Pros: Everyone was very pleasant and explained everyting with patience.

Cons: Baggage was not included and I’m not sure if it was mentioned in the details, but it was no big deal.

Cons: Be on time

Pros: the Japanese staff was friendly and nice

Cons: i am very sorry to say this but the food is simply disgusting

Pros: Boarding was not on time and passengers were bused to a remote location for boarding airplane

Cons: Provide WIFI and new released movies

Pros: nothing

Cons: the food was awful! flight the crew was blatant and not very friendly. they need to learn how to serve customer. i've been traveling with many airlines but Air China is the worst ever!

Pros: Great newer plane, great service!

Pros: The crew was wonderful. We were in business class which was modest but comfortable.

Cons: Ground crew in Paris failed to put our luggage on plane to Amsterdam. Also, plane was delayed about 40 minutes because of Amsterdam air traffic. Captain was very apologetic to the passengers.

Pros: Crew very professional

Cons: Boarding was a little confusing

Pros: The entertainment options were great.

Cons: Seats are so cramped. I'm 5'3" and could use either arm rest because both people on either side spilled into my seat.