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Cons: boarding groups were not adhered to and those in a lower boarding group often boarded well after those in later boarding groups.

Pros: Crew was solicitous.

Cons: They didn't seat a couple with a baby together which put me in the unpleasant place of being asked to give up my bulkhead seat for a window seat.

Pros: Excellent service

Pros: The schedule and timing

Cons: The airport, some of the crew, the aircraft seats, the entertainment system

Pros: The crew were excellent and seats were comfy.

Cons: Headphones for the entertainment centre.could have been better. Sound quality not great.

Pros: The crew was great. The soecial meal request was hadled well despite oversight.

Cons: Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human.

Cons: Travelled business class and was ace experience

Pros: Slow service.

Cons: Better communication!

Cons: Aer Lingus webpage is terrible. Kayak’s is excellent, but I tried to change seats, it would not let me.

Pros: Crew were helpful and friendly, but not as good as SAS.

Cons: Boarding delays and heavy air traffic at Heathrow were a hassle. No free tea and coffee like SAS

Cons: I missed my international connection because flight was three hours late.

Cons: Free snack and tea and coffee

Cons: Average for business class. Didn't get value

Pros: Overall good for economy.

Cons: Nothing really. Perhaps the food.

Pros: Love Etihad service

Cons: Snacks, i didn't want set meal

Pros: Entertainment and food were not bad.

Cons: The plane was an old aircraft, crew could have behaved more kind, and the plane’s seats need to be replaced they felt like sitting on cardboard.

Cons: Delayed flight and the procedures took very long.

Pros: Crew was good and seats were comfortable.

Pros: Crew was good, flight was on time.

Cons: They could have given the amenities, which I think they forgot

Pros: Food was great.

Cons: Seating was very cramped. I paid $900 for my flight, and the seats were so on top of one another you could barely breath without touching another human. Just because other airlines do it ... doesn’t mean Emirates should.

Pros: Crew was helpful and friendly in every way.

Cons: Seats are definitely made for smaller sized Asians.

Pros: Actually had enough leg room; boarding and flight were well-managed and we arrived an hour ahead of schedule.

Cons: Food was palatable though not enjoyable.

Pros: Aircraft

Pros: At checkin I had a problem with trying to get my luggage checked to the place it needed to go. The 'rules' did not allow for what I needed. The girl worked for literally one hour so that I didn't then need to go through customs/immig twice in hong kong. Service onboard could not have been better.

Cons: not anything. was a great experience.

Pros: Entertainment was good. Crew were fine.

Cons: Food was terrible.

Pros: Great food and service. I like the short layover / transit time.

Cons: Multiple security from Doha to Chicago. One should be sufficient.

Pros:

Cons: Delayed by 1 hout

Cons: Cancelled my flight and changed my schedule to next day with out intimating me till last minute which is very rediculous.

Pros: Nothing

Cons: Lines at check in counters were too long and there were less number of CSRs available. It took me 2 hours 30 minutes to check-in and get boarding passes. Same thing happened for the bag drop line and it took 1 hour 30 minutes

Pros: Same thing as my earlier flight.Toilets paper was out of stock. No water inside Toilets.

Cons: They are not going to change until this is privatize.

Pros: Seats were not comfortable.

Cons: Switching to business class for better comfort

Pros: Seat was not comfortable

Pros: Entertainment option

Cons: 4hr to repair a tire, and crew rest limitation made extra stop at Taipei

Pros: Delay

Cons: Don't delay

Pros: Plane from Hong Kong to Chicago was full but the crew did their best to meet everyone's needs. The food was very good.

Cons: Tried to check in online but the system would not allow me to submit my data. So check-in was not as smooth as it could be.

Cons: USB connection was not working from my seat

Cons: Entertainment is non existent. Plane is tatty.

Pros: everything was pretty adequate

Cons: they skipped me when they passed out food and never came back.

Pros: The crew was amazing. The crew is an asset to the airline

Cons: Boarding is chaotic.

Pros: Professionalism of the staff. The whole process was smooth.

Cons: Food. Tasted mediocre at best. It would be better if each economy seat had an electric outlet to plug in.

Pros: Boarding was not on time and passengers were bused to a remote location for boarding airplane

Cons: Provide WIFI and new released movies

Cons: Luggage didn’t make it to JFK. Expecting it will in the next 24-48 hours.

Pros: Amazing crew.

Pros: Crew member was very friendly and smiled all the time. My kids were hungry and they offered two sets of meals for both of them.

Cons: Entertainment/movie was nil. No personal entertainment screen.

Pros: nothing

Cons: the food was awful! flight the crew was blatant and not very friendly. they need to learn how to serve customer. i've been traveling with many airlines but Air China is the worst ever!

Cons: Flight was delayed, again!

Pros: seat so so

Pros: I didn't like that my bag wasn't delivered from Frankfurt to Barselona

Cons: Paying more attention to bags transportation between plains

Pros: The help of the checking agent after we found out they canceled my daughter and mine fly coming back home without any explanation or email.

Pros: The crew was friendly

Cons: Maybe not have my luggage lost and get rebooked to a later flight for no reason

Pros: Nothing

Cons: Everything

Pros: blueberry juice, service and friendliness

Cons: no choice of food, little space between the seats, touchscreen and headphones didn't work, for over 8 hours flight this was significant set back

Pros: Loved Finnair. Hated Justfly.com. If you own this company, you need to end up like Blockbuster or Circuit City.

Cons: If I would have purchased my tickets from Finnair.com, I would have had a much better experience. Kayak found me a good price but purchasing the tickets through Justfly.com was the biggest mistake of my life. The trip ended up costing me $285 more than what I budgeted and there was zero customer ser

Pros: Lovely crew, very good entertainment system.

Cons: It was late

Cons: Better drink selection

Pros: Lounges are good

Cons: We sure could do better refraining from serving food that has been opened, tasted, and rejected by another customer. Seat 34 A and B rejected their special ordered food for the wrong item. I watched them taste. Crew, one named Paul, took it back, simply put the foil back, and served to others.

Pros: -

Cons: Entertainment didn’t work, big delay broken seat

Pros: I enjoyed the entertainment meaning movie selection and staff was real friendly. Plus flights were on time.

Cons: The seat need more cushion especially for long flights and more leg room. Very uncomfortable after awhile of prolonged sitting.