The flight was close to on time. My suitcase was not loaded in Bangkok and was delivered 24 hours later.
Pros: "New aircraft"
Cons: "The willingness to provide a better quality service by the entire cabin crew and improved food quality."
Pros: "Flat bed is wide and comfortable. Cabin crew was excellent."
Cons: "Flight was a little warm but was able to get it cooler via help from crew but got warmer again towards the end of flight. Overall good flight though"
Pros: "When the seat folded down (business class) into a bed, it gave almost a twin size bed that was flat."
Cons: "Being in business class, I had expected the food to be better. Also, the red wines offered were only a sub selection of the ones in the menu."
Pros: "Excellent crew and very well dressed and always smiling"
Cons: "The lights were switched off for a very long time. That can be avoided"
Pros: "Crew were great. Flight was not full."
Cons: "Plane was a bit dated and the entertainment system not as good as the newer plane as choices are lesser."
Pros: "The crew was amazing. seats were comfortable. The seats will be super comfortable, if there are more leg space."
Pros: "Seat was comfortable, flight attendants were attentive and the food wasn't bad."
Cons: "Flight was canceled. They moved passengers to the Lufthansa but didn’t tell us even though we checked with the counter every 20 min. Apparently a text went out that we didn’t get"
Cons: "veg food was mostly repeated in all the meals, didn't track who is vegetarian, so ran out of veg food. Pizza wasn't great."
Pros: "Crew was amazing and very helpful"
Cons: "The wheel chairs was a bit scarce so we had to walk far distances at Dubai airport"
Pros: "Quick boarding, good choice of movies"
Cons: "Would have been nice to get offered beverages more often. Was hard to get water as much as I needed without disrupting my fellow seat mates."
Pros: "Marco was a great crew member, handled the sick child like a pro"
Cons: "Kid running around bumping into everybody. Impossible to sleep."
Pros: "Seat was okay, even when multiple exit row seats were available they would not give it to passengers as they had 500 Dirhams charge on them. Qatar had no such policy when I travelled there two weeks ago they happily let us use the exit row when no one was seated there"
Cons: "Seat was okay, even when multiple exit row seats were available they would not give it to passengers as they had 500 Dirhams charge on them. Qatar had no such policy when I travelled there two weeks ago they happily let us use the exit row when no one was seated there"
Cons: "Looks like Emirates uses really old planes for this leg. The recliners were not working."
Cons: "The boarding process needs improvement. The crew should be more friendly. And, there needs to be more movies and TV shows."
Pros: "The food was good, good intertainment options"
Cons: "On the Boeing 777 series which I flew on, the seats are UNUSUALLY CRAMPED TOGETHER. I have flown for decades internationally: this was absolutely the most uncomfortable flight I have ever been on."
Cons: "Crew was a little less cooperative than my usual Emirates experiences"
Cons: "Boarding from connecting flight was manic, gate closing as we arrived only to then sit on the plane for about 40 mins before it moved. Extra leg room seats at extra cost are near toilets and watching the comings and goings from there is not pleasant. Staff ok but nothing special, left waiting with forms for lost luggage, little explanation. Plane decor looks tired, seats narrow. Luggage lost. Know why I like to fly Thai airways"
Pros: "Crew friendly it's my son favorite"
Cons: "Seat selection and little needs comfortable for young kids with mothers"
Cons: "The Nairobi airport experience could use a bit of help. there's no a/c and even late at night, it was uncomfortably hot everywhere. Once I'd checked in to the gate I was trapped and couldn't easily leave to get water or go to the restroom, which was increasingly annoying as my flight was delayed. Pretty sure all of this is beyond Qatar Airways' ability to control."
Pros: "All okey except earphones issue .. doesn’t works to be connected"
Cons: "Under 2 babies did not get enough milk They should have baby food items cereals, crackers or baby foods options"
Pros: "The plane was new and spotless, the crew did everything possible to make the flight great. Food service, and Wine and Cocktails were always served with a smiling face and it made you think of flying many years ago. Service cleanliness of the restrooms and staff were top notch"
Cons: "Nothing really."
Pros: "Crew, food."
Cons: "Dulles airport - yes, not directly related to the airline but Dulles is over capacity. Some should consider BWI - Baltimore Washington International that is little further but still a good airport."
Pros: "seat was okay, far from comfortable, plane too cold, although they did have blankets, late boarding, no particular reason, it's probably not Qatar's fault, but baggage service at JFK was terrible."
Pros: "Seat was very comfortable and the flight was on time."
Cons: "I wish to have little more room on seat for long flight."
Cons: "Nothing for kids. First time i have seen that no toys for kids. No tv and entertaiment for adults"
I travel business class because I like to lie flat on the flight and sleep. I achieved that on this flight, and I really do like BA's new cubicles. As regards the rest of the experience however, I could have been in Premium Economy. The lounge was crowded, and the food/ drink in it was nothing special. The in-flight food was also nothing special, and the in-flight service was pretty perfunctory. Sorry, BA - you need to provide a better service. Cheers
A perfect 2+ hour flight. No amenities, but we did not expect any.
I am 6'3" and there is no way I can sit in one of the economy seats again. I could not even open the tray table because my knees where in the way. Smallest seats I have ever seen. Never again. I tried to purchase one of the exit rows or bulkhead seats when I booked the flight but was unable to.
Pros: "My trip had two legs, Austin to Heathrow and Heathrow to Riyadh. The crew from Heathrow to Riyadh were great. I wish I could say the same about the crew from Austin to Heathrow."
Cons: "Overall, the flight was fine. My comments are relative to BA 1st class. At best, I would rate it in the middle of the business class flights I've flown on other airlines. There is nothing about the experience that is actually 1st class from a separate lounge, to boarding, to in flight meals. The seats on my planes were worse than Turkish Airlines Business class (among many others). Storage around the seat is also FAR worse than other airlines products,even in business class. I had taken the same flights in November and 95-98% of the entertainment options were the same. There were, maybe, 2 new movies and 2-3 new documentaries/TV shows. The in seat charger only worked on one leg. Several meal options were "sold out." Mediocre at best."
Cons: "old, worn out plane, outdated. Very tight connection in LHR, I made it but my luggage didn't."
Cons: "Wheel chair assistance at Heathrow was very very slow it took 2 hours to change gates in Terminal 5"
Pros: "The crew."
Cons: "The aircraft: too old! No charging ports, entertainment system horrible. The food was not super."
Pros: "the price is why we chose BA, but never again"
Cons: "crew seemed bored and annoyed to be on the plane, seats were pretty awful"
Pros: "FYI this was actually an American Airlines flight (AA 104) not BA. Anyway I love those 777-300ER’s, they are huge with great up to date ambient lighting, excellent, outstanding entertainment , and I had the whole row to myself. I often take this flight when flying home from LHR to JFK. 5 stars!"
Cons: "5 stars all around"
Pros: "Staff were professional and courteous"
Cons: "This was an old plane. Seats not as comfortable, and entertainment system was lacklustre."
Pros: "Crew member was very friendly and smiled all the time. My kids were hungry and they offered two sets of meals for both of them."
Cons: "Entertainment/movie was nil. No personal entertainment screen."
Pros: "work hard on the cabinet to give us a good environmet"
Cons: "Xian airport walk is unnecessarily long."
Pros: "The food."
Cons: "The fight was late in leaving. One of Three suitcases were didn't arrive."
Pros: "I didn’t even get the reminding email for my flight, I missed the flight, my fault , but feel cold without reminding email and also, I hit a button just want to see the details about flight insurance, it showed purchase successfully! No confirm remind? Whyyyyyyyyy~~~~~"
Cons: "Who knows"
Cons: "All old movies, no charging ports for economy class, and the flight attendants weren’t the nicest I’ve encountered."
Pros: "Everything for me to reach my destination was simple easy and accessible."
Cons: "Planes are not ment for 6'0 people, its very uncomfortable for sitt8ng down even when reclined to a certain degree. Its difficult"
Cons: "This flight was delayed and I reached Beijing around 4am. I arrived at Haikou Airport early, and could have used an earlier flight. But I could not make it, due to the false information at the check-in counter. Considering my situation, the CA related staff made a proposal for upgrading for my seat on this flight. However, a bureaucratic chief purser harshly relected it. Furthermore, the only food served in the main cabin on this flight was a hamburger, and it smelled bad. It might have been rotten."
Cons: "I have to change schedule but cannot do it on-line. I ended up purchasing a new ticket. I try to cancel the ticket but cannot do it on-line."
Cons: "Late No wifi internet said there was Late Had to run through airport to catch connection Bags didnt arrive Now have to wear sweaty clothes (after running for a day or two) Food sucked"
Cons: "I booked for my wife and son. The Air China lady didn't want to let them board. She said at check-in the passport number on the reservation wouldn't match my wife's passport although in Houston they could bring up her ticket perfectly fine with the same passport. Took 45 minutes and the help of a more customer service oriented co-worker to get it resolved. Poor and stressful experience."