SIN - LGW
Find cheap flights from Singapore to London Gatwick Airport
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Sun 16-4
Sun 23-4
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When to book flights from Singapore to Gatwick
Estimated return price
Average price per month
Flight prices as travel date approaches
Top tips for finding a cheap flight out of Singapore
- The cheapest flight from Singapore to London Gatwick Airport was found, on average, 67 days before departure.
- Book at least 4 weeks before departure in order to get a below-average price.
- High season is considered to be November, December and January. The cheapest month to fly is March.
- Morning departure is around 25% cheaper than an evening flight, on average*.
FAQs for booking Singapore to London Gatwick Airport flights
Top 4 airlines serving Singapore Changi to London Gatwick Airport
Scores according to KAYAK customer reviews8.3
Qatar AirwaysOverall score based on 10898 reviews
8.3Boarding
8.2Comfort
8.6Crew
8.3Entertainment
8.0Food
Airline reviews
Pros: "Good crew. Nice flight. Newer equipment."
Cons: "The transfer process was a little burdensome."
Pros: "Good crew. Nice flight. Newer equipment."
Cons: "The transfer process was a little burdensome."
Pros: "Add snacks between the males"
Cons: "Thank you"
Pros: "Yes"
Pros: "attentive crew. comfortable seating. good food options"
Pros: "Crew was receptive"
Cons: "Food boarding"
Cons: "All good"
Pros: "Excellent crew, quick serving a lunch on a 1.5 hour flight."
Cons: "Just don't like all the trips to and from flights on the bus at Doha."
Pros: "Food and being ontime"
Cons: "Seats are too hard"
Pros: "The crew was friendly and helpful."
Cons: "The seat was could have been firmer and a little more space between the rows in economy would help greatly for comfort for all."
Cons: "Toilets needs air freshener as so many passengers use them."
Cons: "The lounge, they use the club lounge in Boston which was so so. Could we have use the one world BA lounge instead?"
Pros: "Great service & very comfortable lie flat business class seat for this red eye flight."
Pros: "Boarding was very smooth."
Cons: "We were seated in the last row, and by the time the food came around, 2 of the 3 entree options were unavailable. We had to have fish or not get an entree at all."
Pros: "So many carriers have cut back on so many things, our flight on Qatar Airlines felt like a throwback to the days when flying was enjoyable. Everything about our flight was better than we have come to expect from most other airlines. To highlight one surprise - the in-flight meals were high quality."
Pros: "Everything"
Cons: "Nothing"
Pros: "The crew was very helpful and fast, at the gate of flight from Doha to Tbilisi they greeted and thanked me in Georgian, which was very nice of them. The seats were comfortable and the entertainement was good during almost ten hour flight from Manila to Doha."
Cons: "The food during the flight from Manila to Doha was poor. Last year I flew from Doha to Singapore in January and the year before that from Doha to Colombo, the food on both of the latter flights was very good. The food during flight from ManilaManila to Doha was poor."
Pros: "Staff on the plane is fantastic."
Cons: "No option to pick a seat in economy class."
Pros: "the staff were friendly and accomplished good travel nothing was too much for them."
Cons: "nil"
Pros: "Fabulous service from start to finish Excellent cabin, spacious & impeccably clean Super choice of food and drinks We travelled in the business cabin which I have to say, rivals many so-called 'First Class' products. The crew were courteous, addressing us by name and nothing was too much trouble."
Pros: "Good attention from cabin crew and good food"
Pros: "Qatar beats every US based airline, hands down! The planes are clean and modern with better seats, leg room, technology, food and staff. Everything is included in the cost of a ticket, something that US airlines should learn! I cannot say enough about the experience and wood recommend to anyone traveling to destinations served by this airline."
Cons: "I cannot think of a single thing."
Pros: "empty seat next to me!"
Cons: "more cramped than akld to doha"
Pros: "Good movie selection, very friendly crew"
Pros: "Crew was excellent. Very nice and helpful."
Cons: "Food was terrible. Need a variety. Curry is not for everyone."
Pros: "very courteous flight crew"
Cons: "baggage took along time to come business class luggage came after economy"
Pros: "smooth flight"
Cons: "- the baggage drop off counter guy was rude, so was his supervisor, they forced us to check our carry-on luggage and made it as they're doing us a favor for not checking our backpacks - there was a problem with the flight and got delayed 90 min, we missed our connecting flight and had to stay in DOH airport overnight - the food was really bad compared to other flights by QA, my wife got food poisoning from their food"
Pros: "Great service and excellent flying!"
Cons: "Food was a bit dry"
Pros: "great staff"
Cons: "Some of the head phone are not working at all...."
Pros: "La mejor atención, buena comida, comodidad, confiabilidad, pilotaje, tranquilidad"
Cons: "Podrían tener más películas con subtítulos en español, jugos mas conocidos y la música mejor organizada para búsqueda"
Pros: "Plane, crew, boarding"
Cons: "Coach class is not for long haul flights"
Pros: "On demand entertainment systems seem standard, as I’ve flown Qatar several times and always had it. Friendly staff. And Doha is a great connection airport."
Cons: "Before our trip we called Kayak service desk with the request to reserve our seats. The answer obtained was that we should do it online. When we went online there were almost no more seats available so we decided to go to the check in counter in the airport. Although we were more than 3 hours in advance in the airport there were almost no seats available. We were very disappointed about this service, we never experienced this with any other airline companies..."
Pros: "Flight was very comfortable and a pleasant ride"
Cons: "food service could be a bit more prompt"
Cons: "We could not watch anything as my wife and my screen did not work."
Cons: "Food is not fresh and seats are not comfortable. Very little leg room."
Pros: "My trip from Beijing to Doha was fine."
Cons: "I didn't like my trip from Dar to Doha nor from Doha to Dar. The plane is too small. The food wasn't good and they ran out of Mango juice both ways. I sat next to someone who had the smelliest feet on earth. Just wasn't pleasant."
Pros: "Food and entertainment"
Cons: "There was a rude counter staff when we checked in in Singapore."
Pros: "service"
Cons: "asian vegetable meal was uninspired"
Pros: "Excellent service everyone was generous"
Pros: "The airplane was spacious."
Cons: "The omelette was too tough."
Pros: "Nothing."
Cons: "Was denied boarding."
Pros: "From start to finish the whole process with Qatar Airways was smooth and excellent."
Pros: "Friendly crew Good choice of food and beverage"
Cons: "Aircraft changed without notice Trapped in cramped window seat No storage bins IFE strobing windows tabs and would not switch off Useless design of chair lead to loss and destruction of my Kindle"
Pros: "Great service by the flight crew! Friendly and competent. Food is decent but not quite up to Emirates. Kudos to QA for investing in the A-350. Quiet and comfortable."
Cons: "The headphone jack on my entertainment system was defective."
Pros: "Newer aircraft, good crew"
Cons: "Food was average. Poor movie selection"
Pros: "Inflight services, food"
Cons: "Wheelchair services in India, person left in between and had to walk with pain in my foot for a distance."
Pros: "I was promised Wifi on all flights when I called customer service and I was frustrated I only had it on 2 out of the 4 flights ... And the connection was bad. I needed to work and planned on it after I heard the wifi was available for purchase."
Cons: "Did not like there was no wifi when I was told there was. The food was good and the service as well... It was comfortable !"
Cons: "Flight was delayed"
Pros: "Qatar airways equipment very good."
Cons: "Flight got delayed and missed short connection in Doha. Had to fly to JFK instead. No compensation."
Cons: "Being on time"
Pros: "Great staff"
Cons: "Food and service about drinks limited unfortunately"
Pros: "The seats were amazingly narrow and uncomfortable. Difficult to get out of; did not see crew very often with water"
Cons: "Less confusing controls on the equipmentl"
Cons: "Thanks"
Pros: "Amazing crew!"
Cons: "The seats were not the best and it would have been nice to have a meal other than just a small breakfast."
Pros: "The crew were awesome"
Cons: "The film choice was poor"
Pros: "Same again. A good flight and well fed."
Cons: "Scrambled eggs breakfast was more like a mousse and had no texture"
Pros: "Crew was amazing and meals were perfect."
Pros: "In flight entertainment was excellent"
Cons: "My first flight the seat was towards the back and was smaller than others."
Pros: "A380s are good aircraft. Emirates entertainment is second to none ."
Cons: "I'm the first leg 777 aircraft sat towards the back and my window seat was smaller than most seats. I had 1 hour 25 minutes connection in Dubai . But it was a VERY. Long walk from C3 to B14 . By the time for of the plane and reached my connecting gate t8gey were already boarding . Dubai is too big"
Pros: "Crew were excellent"
Cons: "The TV was small and poor resolution and brightness. Also no USB power at my seat."
Pros: "-Crew were nice and friendly -Aircraft had nice new business class products -Food was good -Lavatories were good -Great entertainment system and selection -Air ventilation over seat -High walls - good privacy for window seat -Intuitive buttons and menus for controlling seat and entertainment system"
Cons: "-Seats were in a high-density 2-3-2 configuration on a 7-hour flight -Narrow seats -Limited storage space near seat -Could not figure out how to use wifi -Boarding announcement was made late"
Pros: "Friendly staff at boarding and on flight. Very attentive."
Cons: "Food was not as nice as other airlines and my 11 yo daughter was only provided normal adult meal. For full service airline actually went thirsty - constant water should be a given."
Cons: "Far too low temperature settings"
Pros: "Modern spacious plane, on-board experience all fine. Flat beds in Bysiness are great."
Cons: "Boarding is shambolic - no signs, no announcements, first class passengers get herded into a large pen with the others , which leads to no reliable priority boarding. Flight was delayed 25 minutes (advised by kayak not Emirates); no acknowledgement of it - departure boards never reflected it, no announcement."
Pros: "I definitely love Emirates' use of the A380 as it is more spacious and therefore offers a more comfortable ride. It also helps that their cabin crew were accommodating and the services offered onboard were good."
Pros: "Good selection of movies and special menu for the festive season."
Cons: "Slight delay on the tarmac."
Pros: "Wasn't full so there was space to street a bit. Stewardesses were polite and attentive - checking throughout whether drinks were required (on other flights they've disappeared between food services). Good selection of films."
Cons: "Although the good was actually alright in this flight, I don't like the fact that Emirates no longer do a vegetarian meal - I have to have a vegan meal instead, which often means things are just left off (not replaced) that I could actually eat, like cheese and biscuits, or a croissant."
Pros: "Facilities excellent. Staff not quite so attentive on this leg of the trip."
Cons: "Just left to it. Not much fuss made."
Pros: "Flight was quite empty and boarding was swift and easy."
Pros: "Not much. The crew were bright and breezy. Ish."
Cons: "Emirates has applied EasyJet seat ramming techniques to its A380 business Class product. As a result even the spacious upper deck of an A380 feels cramped. The seat width in business Class is the same as economy so lying on your side to sleep is an impossibility for all but the diminutive or children. It’s hard to justify 4-5 times the economy fare to sit in such cramped ‘pile em high, sell em cheap’ seats. Breakfast served just before landing at LGW was honestly the most revolting meal I’ve ever been served onboard an aircraft, and I’ve flown Monarch. Less scrambled egg than puréed egg slops with gristly undercooked chicken sausages. Ryanair would blush at serving up such lousy fare. Emirates are paring back the ‘overheads’ in business Class and its starting to show. Cheapening the product (in every sense) might work for some but if I’m going to stump up thousands I think I’ll choose an airline that treats me less like self loading cargo in future."
Pros: "Great legroom in Economy seats on A380 DXB-LGW Good inflight entertainment"
Cons: "Inflight service perfunctory Food of adequate standard Both used to be much better on Emirates"
Pros: "Good inflight entertainment"
Cons: "Inflight service perfunctory Food of adequate standard Both used to be much better on Emirates"
Pros: "Comfortable seat, even in economy class. Very quiet engine noise. Extensive in-flight entertainment. Attentive crew."
Cons: "Boarding experience was cumbersome and overly complicated. After going through the whole security screening process to enter the departures area (I boarded in Singapore), the whole security process is performed again to get to the gate. Why do I and my carry-on luggage need to be checked twice? Once at the gate, all passengers are herded like sheep into an area that has insufficient seats for the number of passengers, so many are left to stand or sit on the floor. If the airline wants to use a plane that carries 500+ passengers, then use a gate that can accommodate that number."
Pros: "Nice airport"
Cons: "It took Emirates a while to let passengers out. 1 hr layover is just barely in enough, expect to run or fast walk to connecting flights. Not organize when boarding aircraft."
Pros: "The food and service. Toilets are clean"
Cons: "Should watch on how many beer/champagne the steward serving to the customer as we had an old man who is super drunk sitting beside us and keep asking for more. Should also include toothbrush for our overnight flight as we reached Melbourne in the morning."
Cons: "Bad seat"
Pros: "In flight meals were quite good. In fact, I would order the smoked chicken salad if I were in a restaurant. Service by cabin crew was excellent as well. Courteous, friendly and knowledgeable$o."
Cons: "In flight entertainment could have more recent movies."
Cons: "Seat a little uncomfortable even with mattress. Food not great."
Pros: "Crew were lovely"
Cons: "Insufficient vegan option"
Cons: "Crew were rude, kept knocking customers. no vegan meal No drinks offered for majority of flight poor quality entertainment, screen didn't work properly."
Pros: "Entertainment & food options, onboard service, seat width & leg room (I'm just under 6 foot)"
Cons: "N/A"
Pros: "The plane were newer. Larger monitor."
Cons: "THe Entertainment system did not work. which meant no tv, info or seat adjustment. this was in First Class. horrible"
Cons: "The touchscreens on the 777s were a bit unresponsive."
Cons: "Very bad change process, through vyaname It was impossible to change the flight although it was 5 days earlier And wr missed the flight"
Pros: "Generally good standard, nothing to sit about but there was a selection of recent and older films and TV, OK food and fairly comfortable seats."
Cons: "While the food was ok, there were some odd omissions from the vegetarian meals that sometimes made them seem smaller or worse value compared to the non-veggie options. Still better than I've had on some other airlines though."
Pros: "Upgraded to Business Class. On a A380 its really significant."
Cons: "The crew was abit too talkative during non-service."
Pros: "Food was ok"
Cons: "Smallest leg room ever"
Pros: "crew"
Cons: "crappy entertainment screens food was a bit blah (stale bread products, slimy fruit)"
Pros: "The in flight entertainment and food was enjoyable. Overall service of the crew was excellent."
Cons: "The flight was delayed ~10 minutes boarding and I would have appreciated announcements to update the passengers with what was going on / the status of the flight."
Cons: "The crew was very impolite."
Pros: "Wow totally worth it. I'm now spoiled by how fantastic this airline is. Entertainment, service, food, and comfort. If emirates is flying to my destination I will for sure use them."
Cons: "None"
Pros: "Emirates are always very good in every department, unfortunately for the third trip in succession on the outward journey they ran out of the main dish on the dinner menu."
Cons: "Baggage took almost 2 hours to get out at return destination"
Cons: "No information re cancelled flight, board at Dubai indicated flight delayed with no time or boarding gate. Over 300 people at Emirates / Qantas customer service desk and 2 operators. Only found out that the flight may be cancelled from an email from kayak. Eventually got on a flight 6 and a half hours later. When leaving the board still said ek5101 delayed. I am sure if left up to Emirates / Qantas we would still be sitting at Dubai looking at the board."
Pros: "The media system was great. I enjoyed the food and the crew was very nice."
Pros: "We love Emirates. The previous flights and crew have been amazing. Most likely due to the plane only being half full. However the service, food, comfort and entertainment are the best I have ever experienced. The staff when able are more then helpful. They are friendly and engaging. The baggage allowance is amazing as well."
Cons: "Nothing"
Pros: "Variety and choice of media entertainment was superb. Enjoyed the food and service."
Pros: "All what you served !"
Cons: "Everything is okey !"
Pros: "Entertainment options were excellent. A lot to choose from. Provided small travel bag for the flight. Airplane was clean They offered for the first drink a homemade lemon with fresh mint which was wonderful. Will definitely fly them again. Great price"
Cons: "Low sodium meal was not tasty. Could not finish it due to lack texture."
Cons: "Had to wait an hour in line at SFO to check in for Flight . Online check in was hard because there was a need for redress code ?"
Pros: "crew, food, service"
Cons: "3 hrs delayed"
Cons: "being treated like a drug dealer at the boarding gate #312 and having passport / boarding pass checked several times"
Pros: "Good food, comfort seat"
Cons: "Crew skipped my row when giving food and didn't realize until I came and asked. None of the crew showed their apology"
Pros: "Excellent food"
Cons: "Boarding was a bit chaotic"
Pros: "Great hospitality for a reasonable price - crew very attentive"
Pros: "Nothing much to shout about this flight. It got there safely?"
Cons: "At 31" the pitch is terrible for a tall guy like myself. The screen was old and unresponsive, and there wasn't even a pleasant crew to supplement. How it won Best European Airline befuddles me."
Cons: "Chair are not working well"
Pros: "The meals and in flight entertainment."
Cons: "I needed more leg room. I felt squeezed"
Pros: "Entertaiment was good with choices on the latest movies and live sports channels. Boarding was fast enough and the crew are friendly."
Cons: "The seats are not able to be lowered and for a 11.5hrs flight, thats really painful. Food wasnt really tasty and portion seems smaller compare to other flights i had been on."
Pros: "The services was excellent."
Cons: "Delay around three quarter an hour."
Cons: "Movies didn't work well"
Pros: "Again a good solid basic service with good food well prepared and agreeably served by a pleasant staff. Thank you"
Cons: "Planes are a little small for a fairly long haul business service. Nice but small - so basic amenities."
Pros: "Comfortable and uneventful flight - just the way it should be!"
Cons: "i was flaying from San juan , puerto rico conneting to jfk totake turkish airlinethe flight was delyed five hours in san juan due to the weather wh, the station manger called Turkish airlines to tell them my situation they advised it will be ok and hegave me the boarding pass all the way to Lebanon y finaldestination, when i arrived to New york the manager at Turkish Airline (Indian Look) was very very rude and nasty and he tolñd that my ticket was cancelled and i have t pay a new one that cost $1600 Dollar, he did not offer any apology niether look at my face the wole time , the only comment he had told me "you bought your ticket cheap" so i went to Emirates and i bought a new ticket with them. on my return from Lebanon also Turkish airlines had cancelled my return ticket as well . I demand from you to give me a voucher of money because i belive turkish airline are the worst and i wll never fly with them again , i,m going to put my experience with the in all over the social media.Hope to hear from you with some good news. Kind regards, Hasan"
Pros: "Confort"
Cons: "None"
Pros: "Excellent customer service, crew always helpful and glad to please."
Cons: "Atatürk airport link too confusing and decreased my flight experience"
Pros: "Great food!"
Cons: "The aircraft looks a little old."
Pros: "The food is great and so is the entertainment system."
Cons: "Unfortunately the aircon didn't work properly before takeoff in Singapore. The plane only cooled down when it was in the air."
Pros: "You guys are blessed and best of all of time"
Cons: "I didn't hate nothing it was the best"
Pros: "Movie options and food"
Cons: "Not enough leg room"
Pros: "Very friendly and willing crew."
Cons: "Sound through headphones could be better. Hope to have free onboard internet one day!!"
Pros: "not much"
Cons: "hostesses not so courteous"
Pros: "Everything, starting from the airport's employee"
Cons: "Nothing"
Cons: "Noticed that you made NO announcement that you were boarding the plane whatsoever both to London and on return. NONE"
Pros: "The flight attendants were helpful and nice."
Cons: "There was miscommunication when checking in in Zagreb to instanbul to choose one electronic to use. We therefore mistakenly put our cell phone in our check in baggage to use our computer to do work. This was incorrect and significantly worsened our experience."
Pros: "Service was ok"
Pros: "Luggage left in Istanbul due to short connjection was delivered to my home the same evening. Check in was simple and quick."
Cons: "Seats too close together on A330 airplane, entertainment console difficult to use and flight attendent did not have patience to explain how to use it, ran out of main course and remaining chicken course was too spicy to eat, flight from Singapore was delayed in takeoff making it very difficult to make connecting flight,"
Cons: "I'm not home yet. The flight was cancelled but the airline never informed us so we spent $50 going to the airport only to be told when we got there that the flight was cancelled. We are still waiting to get home and they've told us 3 days until we can get out. We understand that weather is an issue but the airline has been completely unwilling to communicate, refusing to speak in person at local sales office, not answering phone calls, etc. Hoping they make this right because this has been. A horrible experience"
Pros: "Everything, fast boarding, good experience overall, turkish airline provides good services for very affordable price, i am pleased"
Cons: "Airport is huge, the walk to gate 701 was long, i thought i would never get there...i think they should arrange some kind of transportation to gates like 701"
Cons: "less seat space"
Pros: "The food, the service and entertainment!"
Pros: "Very good service, nice food, comfortable plane, Wi-Fi available"
Pros: "Loved the entertainment center and options. Loved the frequency of beverage service. The slippers and eye cover for sleeping."
Cons: "Nothing. Everything was great"
Pros: "I paid for WiFi but the service didn't work perfectly, I wanted to switch device,which you have to logout first. The button didn't work"
Cons: "The cabin crew were no where to be seen most of the flight at all. Our food trays remained at our seat for far longer than any other flight or airline that I have been on. At the end, people were getting up to go to the flight attendants to give them their trays of food. Overall, the service left alot to be desired."
Cons: "Transfer to terminal was by bus from out on tarmac."
Pros: "Blankets, pillow, being served food and drinks regularly on a long flight, great choice of new movies."
Cons: "Touch screen did not always work."
Pros: "Crew is very friendly. The plan is very clean and designed well and fashioned. The entertainer movie is good but the not all the shows."
Cons: "The air condition of the two planes I used was very bad. There is only one type of food for breakfast. There is no much more to watch besides movies; no sitcoms or decomntries found"
Pros: "The cabin crew were super friendly, attentive, and accommodating on our flight. Upon boarding the flight, pillows, blankets, and earbuds were awaiting us on our seats. During the flight, the crew handed out Turkish delights, lemon-scented hot towels, and sleep-care bag full of goodies (like ear plugs, slippers, etc.). The entertainment system had quite a selection of music, TV shows, movies, and games! Though it's always uncomfortable sitting on a plane for an international flight, I felt our Economy seats had a little more legroom than most, and there was definitely a lot of stuff to do on the plane if you didn't want to sleep."
Cons: "The second meal I had, eggplant pasta, tasted terrible along with the beans. The only redeeming factor was the yogurt! In addition, the A/C was surprisingly on low, and for the first time, I became hot on the flight - not that I really minded. It was just a different experience. We also took off an hour after we boarded, which I thought was strange."
Pros: "Comfort Movie Selection Friendly Hostess Thoughtfulness"
Cons: "None"
Cons: "Seat was small and squeezy. More variety for food needed."
Pros: "Almost all"
Pros: "First of all, the food is fantastic is you are not a meat and potatos (or big mac) kind of person. My original flight left late due to a hold up in security in Chicago. Turkish Air was very responsive and easy to work with when I missed my connector in Istanbul. Friendly crew. Clean jet. Will definitely use them agian."
Cons: "Nothing"
Pros: "Departure and arrival were on time. Fairly smooth flight"
Cons: "Boarding process was quite strange. Hand checked some travelers but not all with no explanation. Breakfast was a bit "off""
Pros: "Entertainment, comfort"
Cons: "Wireless not working, some of the fight staff seemed like thry didn't want to be there"
Pros: "It was amazing in the airline so good, my next fly to my final destination was on the next day so Turkish airline provided free hotel for the night so I won't have to stay in the airport sleeping. Best airline"
Pros: "very professional, great entertainment"
Cons: "13 hours from Istambul is very very long."
Cons: "The food is not Good"
Cons: "Traffic on the strip made us sit in our seats for a long time, about an hour and I had my infant on my lap who had peed through his pants but I wasn’t allowed to go to the lavatory and change his diaper or clothes! This was to Seoul not Beijing."
Pros: "Nothing it was awful"
Cons: "Everything they are racist."
Pros: "The kind crew"
Cons: "Same meal three times in a row. The flight had to return three hours into the flight. I would like a refund"
Pros: "Super friendly crew."
Cons: "Better food, better resolution on the seat monitors."
Pros: "Nothing. Very small seats. 4 seats and 3 spaces for feet. Cannot put our carryon (small) under seat. Very hot."
Cons: "Nothing. Very small seats. 4 seats and 3 spaces for feet. Cannot put our carryon (small) under seat. Very hot."
Cons: "Without any explanation, Air China delayed my flight from Beijing to Hong Kong for 3 hours and ground staff still had an bad attitude toward hundreds of passengers asking questions."
Pros: "My flight was exhausting zing eventually uncomfortable. The seats weren't clean as it irritated my skin. I didn't eat the food as I couldn't identify it. Passengers were told it was "chicken" but it didn't appear to be chicken. The flight attendants didn't know English so they weren't helpful at all"
Cons: "Cleanliness of plane. Better food and beverage quality. Bilingual flight attendants."
Cons: "None."
Pros: "Crew was good, seats were bad, entertainment software bad."
Cons: "Ordered and reconfirmed vegetarian food, one way got vegetarian food, on return, I am not in the list. Crew tried mix and match, but bad mix. Luggage was badly damaged, staff@LAX offered only $50 for replacement for over $130 suitcase, had no choice but accept their crappy replacement, lost my stuff"
Cons: "Delayed an hour due to inbound flight late on schedule"
Cons: "Comfort was not rated as high because space between me and seat in front of me was extremely tight and I'm not a big person. Otherwise flight was good, food better than expected and actually pretty good and entertainment had plenty of options"
Pros: "Flight attendant was very nice and cared for passengers"
Cons: "Flight delayed and we waited for a very long time for unboarding due to tenical issue."
Pros: "For a long and filled flight it was comfortable"
Cons: "Stewardess was somewhat rude and uncaring"
Cons: "I can not do the check in on line because I did not have a chinese mobil phone."
Cons: "No guarantee for flight due to inclimiment weather"
Cons: "It turns out that we had to ask for a seat that is near a baby bassinet beforehand. Like it’s not obvious from the tickets that we’ve purchased that we are boarding with a baby. The truth is that Air Asia prefers to sell those seats instead of making sure that you would be comfortable with a baby boarding."
Pros: "The aircraft crew was polite"
Cons: "The connecting flight left me. Had to stay in China for a day. Mumbai airport didn't communicate with airlines in China"
Cons: "No tv on this flight. Kinda sucked but hey, first world problems. Overall it was just fine"
Pros: "restroom lines were less due to limited choice of drinks which turned out positive specially when flight was full."
Cons: "Had to call agency for confirming seats as web was never successful despite many try's. Agency in Washington was v good and helped. on long haul flights the choice of entertainment is poor. food could have been better"
Cons: "ZERO costumer service."
Pros: "My wife fell down at the departure hall of PVG and had a small cut on her face. We got immediate medical attention and coordinated assistence from the ground personel and air crews (CA1884, CA989). We are very grateful for the exceptional help."
Cons: "Not a single snack in the plane!"
Cons: "No hotel provided for 24 hour stop over. Also the bags were not checked in for the whole travel so we had to collect the bags and carry them for whole time. It was really pathetic experience. The officers at the Beijing Air China counter don't understand English which made the simple conversation more difficult. We had to pay for the hotel, taxi and food."
Pros: "Bathrooms were clean. Foot rests were comfortable."
Cons: "Chairs did not recline much for such a long flight."
Pros: "Everything but entertaiment on board. Very vas audio."
Cons: "Entertaiment"
Pros: "We were given a bulk head seat and an exit row, but this was due to us not being able to check-in early because the website was erroring out."
Cons: "While the exit row provided extra room, it was right in the middle and the bulk head was extremely stuffy. My feet ended up swelling. Only perhaps got 3 hours of sleep."
Pros: "Fares are reasonable, timely arrival, good food."
Cons: "Crappy not well maintained toilets, very little leg room."
Pros: "The service was good. The aircraft was an old aircraft and noisy."
Cons: "Aircraft was old and noisy."
Pros: "Complimentary Movies with headphones provided were a plus. This was my transfer flight with AirChina they were not too happy about me being a vegetarian. Meals were provided. If you are not vegetarian or find out how to put your name on a special request sheet it should go smooth."
Cons: "Seats were very narrow and seat by window wouldn't recline like other window seats for both flights. (No I was not by the exit.) I am a vegetarian. And asked for no meat during meals provided. They didn't have my name in a special request list. The crew member did know how I would be asked to be put on the list and was rude when I told her I was a vegetarian even when I informed multiple crew members during my boarding since I had an issue the previous flight. The crew members in that flight were very rude even when I told them during boarding and a crew member came across with the special request sheet. Still no one could tell me how to put my name down as a special request to avoid any further confusion"
Pros: "Service is pretty good but the food not"
Pros: "Fare was low."
Cons: "They delayed the flight almost two hours to wait for other people to make the connection. We had stickers put on our shoulders to indicate that we were in a short time window, but it seems that those were badges for us to be taken advantage of by hawkers with mobile carts to pick us up outside security, take us to our gate and then demand cash."
Pros: "Boarding is smooth, organized"
Cons: "Both flights from SFO to Beijing and from Beijing to SGN all are delayed, both at the gate and taxi out, food is very basic nothing fancy about it, same goes with drink, and in fact I don't expect much from them. I hope they will learn and compete with other asian airlines in the region, like Eva Air, or Singapore airlines."
Pros: "Crew was good Food was decent"
Cons: "Flight departure time is very inconvenient. Room to improve food variety and quality"
Pros: "Can't think of much. The plane was in good shape and it got us to Beijing, albeit very late."
Cons: "Currently stuck in Beijing and it is 100 percent the most intensely awful situation I've had while flying. Do not fly air china and certainly avoid Beijing airport if possible. I say this calmly, even if it doesn't read that way."
Cons: "The"
Pros: "Not much. Size of seat and legroom same as other economy class so although cramped it was acceptable."
Cons: "Flight was delayed but no announcements and no change to boarding information posted at gate. Food was inedible and also not enough for the long flight. The major food groups served were white bread, white rice, and more white bread. With some extremely salty and corn starchy food in small amounts to go with. Entertainment system had touch screen that was very difficult to use, 90 percent Chinese movies, and headphone was very unsatisfactory."
Pros: "Direct flight, no layover , price ... you get what you pay for shitty service"
Cons: "staff was rude, food sucked, seats uncomfortable. luggage was lost, no contact, it has t been 3 days, customer no service does not pick up phone. i've tried reaching them at every number listed anywhere on web, phone not answered or straight to voice mail ...... very frustrating"
Pros: "Service was excellent."
Cons: "Loading was chaotic. I had more issues with the passengers being rude and pushing than the staff. Perhaps a more organized way of loading the plane could have avoided this. The two hours sitting on the runway in Beijing both getting to my destination and the hour delay in Beijing coming home was inconvenient. That was more the airport than the airline."
Cons: "The seats uncomfortable and the crew was not attentive enough. Only offered me a beverage twice in 13 hours."
Pros: "70% of the entertainment is in Chinese so be prepared with your own stuff. Food was not awful, but not great. Comfort and leg room above average."
Pros: "Its a nightmare!!!"
Cons: "everything, dont book to justfly its a trouble"
Pros: "The professionalism of the crew was fantastic! The flight attendants did their best to ensure everyone was well hydrated and fed."
Cons: "The seats were extremely cramped for a 6hr flight and the touchscreen used for entertainment wasn't functioning. Air china typically serves some pretty decent food but this time it felt like I was eating some sort of slime posing as beef. I also noticed some Air china flights heat the rolls and others leave them cold. The salad was also frozen solid."
Pros: "The food was great, they offered traditional Chinese and western style breakfast (morning flight). Most people sleep, it's a short flight between major cities so it feels more like a flying bus but for what it is, it's good"
Pros: "Great price but crowded seating, no air flow, bad food, couldn't use the games on my phone, and the touch screen entertainment was a 50/50 chance of not working. The stewardesses were nice but spoke almost no English so helping us to find our connecting flight was impossible."
Cons: "Crowded seating, no air flow, bad food, couldn't use the games on my phone, and the touch screen entertainment was a 50/50 chance of not working. Stewardesses spoke almost no English so helping us to find our connecting flight was impossible."
Cons: "Good"
Pros: "Nothing"
Cons: "The flight crew seemed to be a bit racist. I'm American, they're all Chinese. They skipped me while serving food and beverage, skipped me while collecting garbage, and would not come when I asked for help. I finally was able to get some food when the kind man next to me noticed what was going on and spoke up about it. In contrast, 5!3 man on the other side of me kept elbowing me periodically throughout the flight, and placing his feet in front of my chair directly where mine should go. This was extremely annoying on a 13 hour flight. I will never fly with air china again."
Pros: "GOOD HELPFUL STAFF"
Cons: "FOOD AND ENTERTAINMENT"
Pros: "Nothing."
Cons: "Flight was 7.5 hours delayed, no reason why, no assistance or offer. This appears to be a common occurrence."
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