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Pros: Great and friendly crew

Cons: In-flight system had some problems and seats seemed a bit uncomfortable

Pros: Na

Cons: They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing.

Pros: Cops is always a good reason to flight

Cons: They always change the gates, also too many disorders in the gate previous the boarding process, the process it is not clean. They took hand baggage aleatory to send to down and do not ask if we have fragile stuffs there.

Cons: Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us.The food was also mediocre.

Pros: The rest area

Cons: The airport was cold and it should be warmer

Pros: The crew

Cons: The time. The flight was late for 1 hour. I miss everything and also I get very late to our Airbnb and I was with my family and child

Pros: The crew and the food were great!

Cons: The seats weren’t very comfortable. You could tell the plane was a little dated. There was no WiFi and nowhere to charge your devices.

Pros: The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful.

Cons: Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat.

Pros: Amazing crew, seats were super confortable. Overall top experience !

Cons: Nothing

Pros: Decent seats. Good amenities for a long flight - entertainment, pack with toothbrush/mask/earplugs/socks.

Cons: The flight was 3 hours delayed - and the captain never told us exactly what was wrong. The boarding lane was a chaos as well - and the tv screens never really worked. Terrible!

Pros: The crew was super attentive. The seats were really confortable. I loved that the seat would completely flatten to make a « bed », wonderfully for sleeping!

Cons: The check in and boarding in Kathmandu was really not good. I requested wheelchair assistance when I booked, and was never offered a wheelchair nor any assistance for that matter ...

Pros: Crew were polite

Pros: Literally nothing.

Cons: It could have happened.

Pros: quick entry - but it was not a full flight!

Pros: Crew was good. Seats comfortable.

Cons: The ear plugs connection to the screen was not working 100%. Overall good flight, better than any of the American carriers,

Pros: Staff was great and very helpful

Cons: If they didn't change my flight for 2 hours earlier.

Pros: Crew and all other Staff were very helpful and friendly

Cons: Don’t know

Cons: Extremely bad service at the ticket counter. Really disappointed, really disappointed

Cons: The crew should be more kind.