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I thought this was a JAL flight but landed up being a code sharing one with Hawaiian Air. Got upgraded by check in staff and they confirmed my bag coming from Bangkok which was great. Cabin crew was solid, not especially friendly, just super efficient and wanting to get the job done which they did. Very fast and agenda oriented. Worst part is my economy plus seat was no better than my economy seat on JAL. Plus JAL has way better food, cleaner plane, and better crew. Worst part is when I landed, was never told where to grab bags. I had correct flight name and number for JAL but there was a Hawaiian flight number in another baggage terminal. I wasted over an hour with no help from ground staff for my bag. Hawaiian and Alaska airlines merger can’t happen fast enough as Hawaiian airlines is a dinosaur. Bad experience again and I’m not surprised. JAL rocks!

The seat was uncomfortable and seemed to be on its last days. Loose and sloppy

Business class lie flat seat is the best and easiest to operate 👍👍

My seat had zero leg room. I thought I was flying Japan Airlines, a company I picked based solely on the legroom... When I got to the airport on my first flight, they informed me that I was in fact flying J.A.L VIA American Airlines... What a bait and switch. I will never fly AA on an international flight ever again.

put me in front row, screen was tiny, movie slection wasnt very good will be flying back on another airlines

Excellent flight. Check in experience was a breeze. Smooth and on time flight. Friendly and attentive attendants. Premium economy seating was very spacious. The lounges in both SEATAC and Narita were first rate. The only negative was the inflight food and entertainment options, which were limited, and Wi-Fi was not working. We would definitely fly JAL again.

Not good. The flight from LAX to Tokyo was delayed 15 hours.

My luggage is missing and waiting to hear back about it. 3 of my 6 checked bags didn’t make it to DFW.

Boarding, crew, and seating were great. The food needs to improve.

JAL is an exceptional airline that shows the true heart of Japanese omotenashi service. If the option is available I’ll always chose it