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Cons: "Seat could have been more comfortable but the leg room was good"

Pros: "Crew was great, seating comfortable."

Pros: "This was my first and last time I will ever fly with Swiss airline-it’s been 4 days and I still didn’t receive my baggage and I had all my medicines in them,that’s including my carry on bag too,because it was taking from me @ the gate and I was told I will get it at my final destination,which I didn"
Cons: "I just would like to get my baggage- which is been 4 days since my arrival and they can’t even tell me where they are at!!!...."

Pros: "The app from Swiss air kept me informed and provided Soto checkin and boarding pass. Food was good, crew were friendly and helpful."

Cons: "Arrive on time Zurich"

Pros: "The seats were good for a short flight, which this was. No complaints."

Pros: "Crew ignored my existence just because I sat on the window seat, plus I'm an asian, so I'm not sure which of the reason makes her to ignore me for serving my food. Luckily the guy passenger that sit beside me helped me to inform and made sure that she served the food to me."
Cons: "YEA, PLEASE TRAIN YOUR STAFF TO TREAT ALL PASSENGERS EQUALLY, NOT ONLY JUST TO CAUCASIAN, OTHER RACE AND ETHNIC ALSO DESERVE EQUALLY RESPECT AND TREATMENT. THANKS. SERVICE IS GOOD BUT ATTITUDE OF STAFFS ARE JUST MEH."

Pros: "friendly and helpful crew"
Cons: "organise priority exit when we have a delayed arrival, so that those who have a train or flight connection can get out quicker"

Pros: "Crew helped my parents with physical disabilities through the whole flight. Super grateful"

Pros: "Crew was great"
Cons: "suddnely delay of 30 Minutes , then waiting in the plane all in all 60 Minutes - thats a long time for a long distance flight"

Pros: "Everything was perfect."

Pros: "Service was slow, but fine."
Cons: "* Couldn't online check-in * Seat selection was not honoured * Plane model not as advertised * No entertainment on board"

Cons: "There was only one agent checking in business class passengers until a bunch of us complained. The Swiss business lounge is too small with not enough seats"

Pros: "Cabin crew were efficient"
Cons: "Open check in counters on time as scheduled. They were half hour late at least"

Pros: "I thought my out flight with Lufthansa would be good but it was surpassed by the return flight with Swiss Based on my experience I believe Swiss should be a 5 star airline as well"
Cons: "A slight delay"

Cons: "Pleasant overall experience"

Pros: "Nice cabin, clean . Friendly crew"

Pros: "Excellent"

Pros: "The crew for the most part were courteous."
Cons: "1. The economy seats were extremely uncomfortable and tight, unlike other Int’l flights we have been on, ie, Virgin and British Airlines 2.Food was the worst we have ever had on an Int’l Flt. 3. Main meal selection ran out. Staff said there was nothing they could fo. 4. Our suitcase arrived really beat up. It looked like it was dragged along the tarmac. There were several large rips. To make it worse, this was the first trip we have used the suitcase."

Pros: "Best trip ever, flight crew fantastic. Great hospitality from the crew, pleasant and very personable. Will definitely fly Swiss Air again."

Pros: "Spacious Aircraft, nice business class, friendly crew, punctual flight"

Pros: "All very comfortable"
Cons: "It was delayed"

Pros: "service, food and chocolate"

Pros: "Friendly Crew , modern and spacious aircraft B777"

Cons: "Checked in online. Needed to drop my snowboard bag off. I had 2 hrs...got in the express line to drop bags with ticket. They kept taking people from every other line in front of us. Took 1 hr to drop a bag. Got through security line and told my boarding pass is no good. 30 min before flight. Back to Swiss. Have a meltdown and finally they help. Now I’m in Geneva and my bags in Zurich..."

Pros: "it was the same plane, just a different crew so all remains the same"

Cons: "the boarding was weird because of the aircraft change and rearranging of seats. the computer reassigned us very strange, making us seating mostly in one are, while other rows were completely empty."

Pros: "Staff"
Cons: "Seats and handling of luggage"

Pros: "nice chocolate."
Cons: "The tv screen for my seat was semi-broken, and the UI for it was poorly designed or just old. Lufthansa was much better."

Pros: "good entertainment system, modern aircraft , friendly and competent crew"

Cons: "My seat did not recline and my tv did not work"

Pros: "Great entertainment system"
Cons: "Leg room space was a bit restricted compared to what I am used to"

Pros: "Boarding was on time."
Cons: "Departed 20 minute late. The tv screen(one per 4 rows) was too small to see. I don't remember getting ear phones."

Pros: "Crew members are very professional and services are good."
Cons: "Very few selections of movies Seat are congested"

Pros: "The crew made the best they can."
Cons: "The airplane was to old. The company should put a better one ."

Pros: "good service"
Cons: "late in departure"

Pros: "The crew was very attentive and friendly"
Cons: "The legroom was good but the seats were very narrow causing larger people to overlap the armrests"

Pros: "Has been 6 days and my luggage is still lost. Doubt I will see it again. It did have a nice luggage tag on it with all the info needed to track me down."

Cons: "I paid extra for a seat with more room but found that the seat did not offer any more room than the average coach class seat in any other airline. That was unexpectedly disappointing."

Pros: "Crew were perfect food was fine"
Cons: "Seat was terrible. 44g is one of the worst seat ever. No place for the my legs..."

Pros: "The crew (and food to a certain degree) are the only things at the moment that represent a bright side of Swiss Airlines."
Cons: "I have flown with Swiss several times. Every single time, I had to run in between my gates to make it to the connecting flight. And in the process of the turmoil and stress of rushing, I have witnessed airport people being extremely rude with passengers who were not at fault that their original flight was late and were merely trying to make it on time. Correspondingly, every single time I flew with Swiss, I never knew whether or not I will get my luggages. Simply put, your organization is poor and your flights are unfailingly late!!"

Pros: "zurich a great airport."
Cons: "cheese roll"

Pros: "Crew was very nice & humble"
Cons: "Food quality could be better it was tasteless very low standards, & boarding crew in Chicago or in Mumbai needs training because they don't want to give you a choice for food or the seat From Zurich to India & they runout off Nonveg food & crew was telling they have only veg take it or leave it samething Zurich to Chicago if the boarding crew do write thing then this could be avoided ."

Pros: "Nothing distinguishes itself for better or worse than usual in coach."

Cons: "No inflight entertainment."

Pros: "Friendly cabin crew"
Cons: "Again, boarding was chaos. No special boarding for star alliance gold member."

Pros: "Friendly flight attendants. Great food"

Pros: "Agbundance of newspapers and magazines and great variety of entertainment"
Cons: "Upon boarding it was possible to save a bit pof confusion by placing the sign that passport control is needed before boarding. Some were turned away from one line to get into another line."

Pros: "Perfect service, on time"

"Long flights should be moreoften snack services"

"10 hour delay flight which made me miss my connection flight terrible and will not book again"

Pros: "Super"
Cons: "I’m still waiting for my baggage"

Pros: "Place was clean; crew was nice and attentive"
Cons: "Seats are small and uncomfortable for long haul flights"

Cons: "Seats in economy were very uncomfortable, almost no cushion in any of the seats or the seat backs. Would not recommend Lufthansa for long haul."

Pros: "The crew is very nice."
Cons: "Communicate with the other airports for delays....we got home 9 hours later and missed events which were planned because of a failed paperwork delay in Milano."

Pros: "The boarding was a pleasant experience and we got to check in our hand luggage."
Cons: "The vegetarian food options were a little strange."

Pros: "Clean and comfortable airplane"
Cons: "Entertainment wasn’t working the entire flight"

Pros: "S380 nice plane"
Cons: "Food lousy Late leaving Singapore caused much difficulty"

Pros: "It was a new plane."
Cons: "Cleanliness - there was a pretzel and part of chewy bar between seats. There was no water service on this flight of 12 hours plus. There was no option of vegetarian meal either for dinner or breakfast. I did not want any special meal. There is always choice of vegetarian meal."

Cons: "The airline cancelled my ticket because they said I was not on my earlier flight two weeks prior. This was absolutely not true. I had taken the flight and also checked bags. For an airline to cancel someones tickets and not notify them is highly unethical."

Pros: "okayish"
Cons: "delay could be complimented by faster speed"

Pros: "??"
Cons: "??"

Pros: "Everything. Crew was very friendly, always smiling. Helpful. Best flight."

Pros: "Lots of entertainment from music to podcasts to movies and tv. Food was good!"
Cons: "The flight was quite cold! More teas and coffee instead of cold drinks. Couldn’t tell if there was WiFi or not :/"

Pros: "What more can you expect for economy travel?"
Cons: "Cramped seats"

Pros: "Everything. The staff were absolutely lovely, the brand new fit out of the 777 is excellent and modern, the entertainment was great as was the food. Overrall really impressed."
Cons: "Nothing."

Pros: "The meals were very good!"

Pros: "All good - Lufthansa even handled an unexpected air traffic delay well, meaning my connection still worked. Great price too - booked at short notice and Lufthansa business was half the price of BA. Far better device too."
Cons: "No negatives."

Pros: "Nice Crew except when they were not watching where they stepped. Smooth flight."
Cons: "I had a swollen and sprained ankle during the flight, I had it resting near the aisle to stretch and move to try and keep it from swelling further. Unfortunately, my injured ankle was kicked several times by a rushed crew member. It would be great if they could be a bit more mindful and watch where they are walking. Also, the breakfast before landing was spoiled when I discovered fungus in my butter after I had already eaten half of it."

Pros: "I love that I only had to take 2 planes I will buy this way again"

Pros: "Also a lovely and comfortable flight"
Cons: "No complaints"

Pros: "Ended up flying with air canada after they switched us"
Cons: "Lufthansa switched us three times , and then when we got to the airport in toronto it was air Canada. They found our grandparents tickets but not ours. Ridicule our flight was supposed to be only 1h layover, inatead it’s 6 and we are going to miss all our next travel accommodations."

Pros: "Very friendly crew"

Pros: "Clean, modern place. Professional staff."

Pros: "new clean aircraft."
Cons: "no breakfast."

Cons: "I payed extra 35$ for my seat but there was no leg space at all . There were already two metal boxes under my seat I literally crunched my feet under the seat . Worst travel of my life. The food options were over by the time they came to us. So had to eat what was remaining. Not good at all"

Cons: "Cos it's terrible on lufthansa"

Cons: "Rude staff and poor connection management. Airport sucks."

Pros: "We reached our destination eventually..."
Cons: "First the flight was delayed 45 minutes. After 45 minutes we got boarded and sat on the plane another 45 minutes due to the little cart pushing the plane not being available. After 45 minutes the crew had reached its hours and couldn't complete the flight with no replacement crew in sight. Plane was debarked new flight was rescheduled 4 hours later. Had to go through security a second time after ticket was reissued. This flight was also delayed 45 minutes. Getting to Copenhagen spent an extra 1 and a half in the airport dealing with lost baggage because it seems the 8 hours extra I spent in Frankfurt wasn't enough for them to transfer my bags."

Cons: "Flight cancelled. Stuck in airport for 24 hrd"

Pros: "Generally the whole experience with flying Lufthansa was a positive one. Comfortable seats, good leg room, pleasant staff"
Cons: "Nothing really other than we were late leaving/arriving and such a much reduced time on the layover in Frankfurt"

Pros: "Smooth flight"
Cons: "Movie selection is very limited"

Cons: "Website is very difficult to navigate and use."

Pros: "Cabin attendants were terrific. Very attentive. Ms. Byrne, our cabin attendant and the Purser, a gentleman whose name I didn't note, solved problems and met our needs (including finding my wife's iPad that fell beside her seat while sleeping where it couldn't be retrieved without help)."
Cons: "Few technical issues with new plane...no wi-fi on flight and lights not working in lavatory."

Pros: "When it comes to traveling economy (prob 1st class too) , Lufthansa is the best . I have not been on a better airline thus far , and I feel like I've tried most of them. They are great for all flights , but especially long flights. The only airline where flying 12 hrs isn't a horrible experience ! I've used them more than once , and they are always great! Keep up the good work ."

Pros: "Perfect!"

Cons: "Not able to watch TV, movies of flight status"

Pros: "Boarding to exit all went smooth"
Cons: "Air was sometimes stale"

Cons: "There is no entertainment so I do not know it should be rates."

Pros: "Crew was fantastic."

Pros: "Crew was great"
Cons: "The flight was late, They kept us in the plane for 20min And bagages are delay...."

Pros: "The service, room and entertainment."
Cons: "Huge delays all day caused me to miss my last flight to Honolulu even thought I was supposed to have a 4+ hour layover from LAX. I had to book a room that wasn't paid for and take a flight 24 hours later. I literally arrived home with my family a whole day later than was supposed to happen based all on Lufthansa delays."

Pros: "Crew was very nice - liked flight tracker - personal tv's - food was good. Boarding was good -"
Cons: "Seat in economy are just to small - need to be able to recline a bit more for a 9 to 10+ hour flight. So close together it was hard to eat being in the middle seat. Movies and music need to be updated -"

Pros: "This flight was fine. About as comfortable as I expected."
Cons: "I sat next to a man who had a vape pen and a can of chew with him. So the entire nine hours I spent smelling his mouth tobacco and I could do nothing about it. It was disgusting."

Pros: "No communication"
Cons: "Unhelpful and now luggage has been lost going on 3 days in same clothes"

Pros: "Good Airline, perfect service"

Pros: "Dinner was good fairly interesting and wholesome. I appreciated having real silverware, albeit only 3/4 of normal size. But for an 8:35 flight, most people would have already eaten. In contrast, 'breakfast' was a muffin, small cup of sliced fruit, and a granola bar. For a flight leaving at 8:30 pm and arriving at 10 AM, I would think breakfast, not dinner, would get the emphasis. Did get some free wine with dinner."
Cons: "$35 bucks per flight leg to reserve your seat seems rude and harsh. THey don't tell you til AFTER you book the flight that seat selection is extra - spendy extra... Rude."

Pros: "At a time when airlines are treating a plane like a flying bus, it's heartening to see Lufthansa's attention to detail for its customers both in terms of ontime departure, arrival and inflight hospitality is second to none."

Pros: "Its an A380 so nice and new"
Cons: "The entertainment system had a horrible interface with touch screen that didn't work well, and had to move seat because audio jack was faulty"

"Never booked this flight"

Pros: "Flight was on time."
Cons: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."

Pros: "Everything works and quick to get to destination."

Pros: "Planes were on time and connections made."
Cons: "One bag delayed as not put on flight and food could be better."

Pros: "The crew was informative"
Cons: "Inflight sandwiches"

Pros: "The aircraft"
Cons: "No overbooking next time!"

Cons: "I congratulate the KLM crew!"

Pros: "Food and service"
Cons: "Working wifi would be good. Better A/C. More comfortable seats"

Cons: "Travelled business class and was ace experience"

Pros: "Nice staff and no delay"
Cons: "Instead of crisps maybe a bit of cheese or crackers"

Pros: "Friendly crew"
Cons: "KLM lost one piece of my luggage"

Pros: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."

Pros: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Cons: "Everything was very good."

Pros: "Crew was great and professional."
Cons: "Entertainment controls were outdated and confusing to operate. There were no charging ports."

Pros: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."

Cons: "Inflight was better than I expected. But needs upgrading air crafts."

Pros: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Cons: "Less legroom, storage space, bad food, few movie options."

Pros: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Cons: "tough to sit on a plane for 9.5 hours"

Pros: "Everything OK"

Pros: "MCR airport Mert & Greet parking was smooth and efficient."
Cons: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"

Cons: "wasn't able to take the flight since I missed it"

Cons: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"

Pros: "Flight crew very nice"
Cons: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"

Pros: "Comfortable and well laid out seat area"
Cons: "Food was a little substandard for business class"

Pros: "Good flight, arriving well on time."

Pros: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Cons: "The movie options, as well as music and TV options were limited. There were no electrical outlets."

Pros: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Cons: "No complaints about anything."

Pros: "The boarding was easy and you didn't have to wait inline for that long"
Cons: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."

Pros: "Everything is top notch for an airline company."
Cons: "Nothing.... I enjoyed every moment of the flight."

Pros: "Great"
Cons: "Great"

Cons: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"

Pros: "Fast boarding"
Cons: "The entertainment system wasn’t working for the whole 10 hour flight."

Pros: "Food was just fine, movie selection very good"
Cons: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"

Cons: "Please Endeavour to put the expiration date on the food served in the flight."

Cons: "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."

Pros: "Flight crew; legroom even in cheap seats."
Cons: "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"

Pros: "Service impeccable!"
Cons: "They have one line of executive class after the kitchen and toilet, is very noisy."

Pros: "Good efficient flight crew friendly and helpful"

Cons: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."

Pros: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
Cons: "Nothing to be honest . All positive."

Pros: "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
Cons: "The ability to state a seat or meal preference within the app would be good but otherwise all was good."

Pros: "Eveything is well arranged"
Cons: "Nothing"

Pros: "Airline staff good and professional"
Cons: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."

Pros: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Cons: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."

Pros: "Price"
Cons: "Klm flight has very congested seating Getting information about eticket was pain"

Cons: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"

Pros: "Flight unpleasant. Ground staff in Marseiile great but gate crew didn't control carry on baggage and many of us could not use overhead bins because of passengers who stowed more than one and often oversized suitcases above, so we and many others had to place carry on suitcases under seat. Attendant on plane totally unhelpful and could have rearranged a few bags to make room but preferred to stay in back of plane and talk. To be fair, rest of flight was pleasant although late due in part to boarding issues."
Cons: "Carry on baggage issues and storage on plane. One aloof and unhelpful member of flight crew."

Cons: "With skyteam elite status cannot select free upgrade from economy to premium economy unless it is 30hrs before boarding for this code share which is actually a KLM flight"

Cons: "I missed my flight because of MU"

Pros: "Excellent service"
Cons: "Having to pay extra to pick a seat prior to check-in. I didn't, and got a decent seat anyway."