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Cons: "I fell sick and my doctor advised against flying. Tried calling Swiss Air and JustFly.com: 6 calls back and forth and 7 hours on hold, no help. Finally got advised on driving to the airport to make the flight change at the Swiss Air counter at O’Hare. The representative told me to bring a note from doctor to switch flights. I did the next day. The same representative looked me in the eye after advising the day before and said there’s nothing she could do. Why make an elderly sick person drive to the airport again if you know already you cannot help??Absolutely terrible experience, no help from the airline or travel agency. Total loss of the full price of the ticket."

Pros: "Crew was very attentive and courteous"
Cons: "More fruits and non-starchy vegetables would make food more enjoyable"

Pros: "Swiss is my new favorite airline."
Cons: "Nothing bad to report. Book Swiss!"

Pros: "Taking off on time. Good service and helpful from all the stuff."
Cons: "Keep it like that"

Pros: "crew was friendly"
Cons: "seats were way too cramped - worst flight ever that way - what has happened to Swiss - there is no room - horrible!!!"

Cons: "Only two options for dinner is very few options."

Cons: "The seat bottom was very uncomfortable and made my bum sore the rest of the day."

Pros: "Crew ignored my existence just because I sat on the window seat, plus I'm an asian, so I'm not sure which of the reason makes her to ignore me for serving my food. Luckily the guy passenger that sit beside me helped me to inform and made sure that she served the food to me."
Cons: "YEA, PLEASE TRAIN YOUR STAFF TO TREAT ALL PASSENGERS EQUALLY, NOT ONLY JUST TO CAUCASIAN, OTHER RACE AND ETHNIC ALSO DESERVE EQUALLY RESPECT AND TREATMENT. THANKS. SERVICE IS GOOD BUT ATTITUDE OF STAFFS ARE JUST MEH."

Cons: "My parents needed special assistance for boarding and changing flights in Zürich and SWISS was just phenomenal. Thank you very muc"

Pros: "Everything was perfect."

Pros: "I thought my out flight with Lufthansa would be good but it was surpassed by the return flight with Swiss Based on my experience I believe Swiss should be a 5 star airline as well"
Cons: "A slight delay"

Pros: "From start to finish, Sevdije was in great hands. She had to be in a wheelchair, and there were three connecting flights in countries where she doesn't speak the language. It could have been so complicated, and everyone made it SO EASY. She was all smiles when she arrived in Boston. THANK YOU!!!!!!"
Cons: "Nothing!"

Pros: "Nice cabin, clean . Friendly crew"

Pros: "Flight share with another airline so we couldn’t book our seats in advance."
Cons: "Space is cramped. Very professional and courteous crew."

Pros: "There was too little space between rows. Sometimes it was too difficult to watch a movie because the screen was too close to my face."

Pros: "Fast flight. Good service from luggage checking to landing."
Cons: "Way too spicy beef chili. Confined space on airbus."

Pros: "Spacious Aircraft, nice business class, friendly crew, punctual flight"

Pros: "the premium economy section was very pleasant, well worth the $150 upgrade price. Though they should have included priority boarding."
Cons: "One hour delay in boarding, two hours sitting on the tarmac due to cargo loading and overweight issues. No notices, very poor communication."

Pros: "All very comfortable"
Cons: "It was delayed"

Cons: "2 hours delay from jfk miss flight from Zürich to krakow wait 7hours next flight get in krakow in11clock baggage missing I’m not happy"

Pros: "Friendly Crew , modern and spacious aircraft B777"

Pros: "Everything! Very professional, great food"

Pros: "There was a very long line at the check in counter on the way back. Many people were nervous about missing their flights. Apparently the counter computers were out of order and they only had 2 stations to support the passengers at a very busy time. Other than that, everything was smooth and pleasurable."

Cons: "the boarding was weird because of the aircraft change and rearranging of seats. the computer reassigned us very strange, making us seating mostly in one are, while other rows were completely empty."

Pros: "Smooth flight"
Cons: "Ordered kosher and did not get it"

Pros: "Crew was attentive and friendly"
Cons: "Very disorganized boarding."

Pros: "good entertainment system, modern aircraft , friendly and competent crew"

Pros: "Professional crew"
Cons: "Legroom!!!"

Pros: "Service and food were amazing! The flight crew were wonderful and gave us a tremendous amount of intention!"
Cons: "Nothing... the flight was great!"

Pros: "We actually did not fly with Swiss Airlines to Thessaloniki. Our flight was re-booked on another flight the following day with Aegean."

Pros: "Great entertainment system"
Cons: "Leg room space was a bit restricted compared to what I am used to"

Cons: "Seats have become tiny, crew were not very friendly. No ice on an 11hr15min flight , that was delayed almost 5hours!"

Cons: "flight and luggage deliver delayed. Missed meeting as a result"

Pros: "Staff was polite. Offering water once in a while was nice. Seat was comfortable."
Cons: "The promotional video for Swiss Air was way too long. Should have a way to bypass it. I understand being forced to watch the safety video but the promotional video is annoying."

Pros: "Food"
Cons: "Lack of screen for watching movies."

Pros: "Nothing"
Cons: "It was put on standby because of overbooking. My luggage did not arrive with me. Next day, getting luggage was a hassle, not convenient."

Pros: "Crew; polite helpful and professional."
Cons: "Seating, and the pre booking process. The cost of endless add for a decent flight. Ex. buy a ticket but you didnt buy a seat, luggage, meals, wifi,"

Cons: "1stly the lady at the check in was not nice [ i should have gotten her name -] she was rude and quite 'authoritarian' which is uncalled for- when you have paid an expensive ticket are just trying to check in. then I checked an extra bag - and could not pay where i checked in. i had to go to another counter to pay - there was a line and it took a good few extra minutes - and i still had to get thru security. if you can pay at the check in counter this would avoid this extra step. i was really not happy about it swiss air needs better efficiency and better customer service"

Cons: "They charge you an extra $ 100 DOLLARS FOR THE OPTION TO PICK YOUR SEAT AND WHEN YOU CHECK IN THEY SAY THAT IT WAS JUST TO SIT IN THAT SECTION OF THE PLANE. WE PICKED OUR SEATS BY THE FRONT BULKHEAD AND WHEN WE CHECKED IN THEY REFUSED TO GIVE US THOSE SEATS BECAUSE THEY SAID OTHER PEOPLE PAID MORE THAN US TO HAVE THEM. THEY SHOULD BE INVESTIGATED FOR THIS KIND OF FRAUDULENT ACTIVITY."

Pros: "Crew were perfect food was fine"
Cons: "Seat was terrible. 44g is one of the worst seat ever. No place for the my legs..."

Pros: "zurich a great airport."
Cons: "cheese roll"

Cons: ","

Pros: "I appreciated the big meal, dinner, about 2 hours into the flight. Nice to have real metal utensils, not plasticware, to eat with. The 'breakfast' for the overnight flight was more of a throwaway: muffin, granola bar, fresh fruit cup. Nice to get wine, or maybe beer(?), with dinner at no extra charge, served from regular wine bottles, not individual-serving containers."
Cons: "$35 per flight leg (Lufthansa policy) to choose seats was distinctly annoying. I didn't know when I booked the flights, so the surprise $70 add-in (for round trip definitely would have figured into the price/schedule choice in the first place."

Pros: "I was supposed to visit my father who was just put in a nursing home for a few days and the day of my flight I received an email from Swiss that they had rebooked me for the next day! So frustrating! The trip would have gotten so short that it wasn't worth it so I had to reschedule it 6 weeks out. It got my dad really upset! Thank god his health is stable at the moment."

Pros: "The thing I liked most was being offered water routinely. I think I had the options to have a glass of water six times on my flight. For some reason flying really dries me out - so I really appreciated that. The seats were more spacious than the average flights I take. There were lots of movie options. There was more than enough space in the overhead compartment. I"

Pros: "Friendly cabin crew"
Cons: "Again, boarding was chaos. No special boarding for star alliance gold member."

Pros: "Crew and overall service was great. Crew was attentive and friendly."
Cons: "Food wasn't the usual Swiss quality this time. Are seats getting smaller? Very cramped, no leg room (I am a 164 cm, 53 kg female). I had some black metal box in my legroom area on top of everything. It would be absolutely impossible to take the "crash position" highlighted in the safety video."

Cons: "Sandwiches Delay"

Cons: "Delayed boarding due to overheated plane, when we did board it was still warm and we had to sit longer due to other mechanical issues. Wish they would have waited for all issues to be resolved before boarding."

Cons: "Seats in economy were very uncomfortable, almost no cushion in any of the seats or the seat backs. Would not recommend Lufthansa for long haul."

Pros: "Confort"
Cons: "The crew and the food, specially the food."

Pros: "Less hand bags, a lot of people trying to put their hand luggage ans there was no space"
Cons: "Controll the quantity of packages per person"

Pros: "Flight was on time both ways."
Cons: "had to pay for wine- first time in 25 years of flying international and it was very expensive flight, oh well, will skip Condor next time"

Pros: "Very good customer service on flight. Love the way they treat their customers."
Cons: "Was surprised by the $60 fee to check in a bag. I know i bought this through kayak, but it would have been nice to have told that up front, and even further, if they had let me check 1 bag for free like everyone else."

Pros: "Food was good (not pasta!), crew was very accommodating"
Cons: "Flight was delayed (again!). There was no desert with the food."

Pros: "The best."

Pros: "Crew very nice"
Cons: "Connecting flight time was half hour and at other side if airport- not fun at all. Barely made flight home"

Pros: "S380 nice plane"
Cons: "Food lousy Late leaving Singapore caused much difficulty"

Pros: "It was a new plane."
Cons: "Cleanliness - there was a pretzel and part of chewy bar between seats. There was no water service on this flight of 12 hours plus. There was no option of vegetarian meal either for dinner or breakfast. I did not want any special meal. There is always choice of vegetarian meal."

Pros: "okayish"
Cons: "delay could be complimented by faster speed"

Pros: "Seat 16 B was great"

Pros: "Everything. Crew was very friendly, always smiling. Helpful. Best flight."

Pros: "Loved the German touches like real silverware, good wine, and German movies with English subtitles! Also appreciated lots of liquids and never had to go searching for hydration."
Cons: "Everything was great until we landed and I stood up in the aisle. A woman two rows behind opened the overhead compartment and pulled her huge backpack out, landing it right on my head! OUCH! I scolded her and she apologized, but, REALLY? Perhaps the crew needs to reiterate how dangerous this is to do! My head still hurts a little on top, almost a week later. Ugh."

Pros: "Lufthansa was great in helping me through this mess."
Cons: "I missed my connecting flight from Munich to Athens and had to purchase a new flight. Then, when I got back to Athens for my return flight to LAX I found it had been canceled and had to once again purchase a new flight to get home. Also, not happy that Kayak doesn’t have a customer service number to call."

Pros: "Everything. The staff were absolutely lovely, the brand new fit out of the 777 is excellent and modern, the entertainment was great as was the food. Overrall really impressed."
Cons: "Nothing."

Pros: "Friendly staff!!!"
Cons: "All good!!"

Pros: "easy boarding, great flight attendants"

Pros: "The meals were very good!"

Cons: "Boarding process was a bit unorganized"

Pros: "There's nothing much that's positive to say about this leg of our journey."
Cons: "Not only was the flight delayed, but there was confusion at the gate for boarding of even first or business class. We had to carry our luggage down 2 flights of stairs to get on a bus, which then transported us a very long ways away on the tarmac. Then it was an older model plane and the engine noise, even though we were up front, was extremely loud! It was somewhat worrisome. The food was terrible and by the end of the 90 minute flight our rears were sore from the poor seat cushioning. Not a good experience at all. All of this was after a terrible experience and delay just trying to connect flights within the German airport and the security delays that probably would have made us lose our flight if it wasn't delayed. There needs to be a better system if you are not staying in Germany but just connecting flights from the same airline!"

Pros: "Was not allowed on flight"
Cons: "When I missed the connection from the first leg of my flight and purchased the ticket from that leg to finish my itinerary, Lufthansa cancelled ALL of my return tickets. Both Lufthansa and my travel agency pointed the finger at the other and I had to purchase another $1000 ticket to get home. There was no cancellation emails or any notification. I didn’t know my tixkets were cancelled until I was trying to check in. Worst experience ever!!"

Cons: "Delay of 45 minutes made me almost miss my connecting flight."

Pros: "Friendly service"

Pros: "Everything as expected"

Cons: "Cos it's terrible on lufthansa"

Cons: "More food favorites"

Pros: "Smooth flight"
Cons: "Movie selection is very limited"

Pros: "Entertainment"
Cons: "Omelet"

Pros: "Was on time all the way, food was OK service was fine"
Cons: "I was so cold in my seat I couldn't get comfortable"

Pros: "Service and entertainment"

Pros: "food and drink very good, flight crew was very nice"
Cons: "boarding was very cramped ,flight was delayed , I lost my luggage"

Cons: "Entertainment center did not work. I paid for wifi and did not work and need my money back. The headphone jack for the tv did not work."

Cons: "Being put in a distanced place for boarding"

Pros: "Flight was on time, crew was helpful"
Cons: "Blasting speakers for announcements, should have served a quick drink"

Pros: "More leg room than the A330-300 we took to fly from Charlotte to Munich."
Cons: "The ground crew. One young employee checking the boarding passes in Munich was rude and condescending."

Pros: "we flew United"

Pros: "Crew was great"
Cons: "The flight was late, They kept us in the plane for 20min And bagages are delay...."

Pros: "I loved being upgraded to premium economy"

Pros: "nice personality"

Pros: "The food, the crew, the cleanness"
Cons: "N/A"

Pros: "Again, I appreciated the big meal, dinner, about 2 hours into the flight. Nice to have real metal utensils, not plasticware, to eat with. The 'snack' at the end of the flight was more of a throwaway:(pizza or) "Sausage": six one-inch hollow spheres of sausage with a hint of Dijon(?) sauce inside, all served with a mmedium-sized dry chewy roll. Nice to get wine, or maybe beer(?), with dinner at no extra charge, served from regular wine bottles, not individual-serving containers."
Cons: "The huge plane was completely full; no handy empty seat nearby to stretch out into. Took forever to board and exit the plane."

Pros: "Not many qualms during the flight back from Frankfurt - the flight was comfortable and the entertainment system functionded."
Cons: "I enjoyed the food on the flight back, however want to note that by the time the crew got to serving economy there were only beef dishes left and passengers were left with no options besides beef. The boarding process was also a bit overwhelming."

Pros: "Its an A380 so nice and new"
Cons: "The entertainment system had a horrible interface with touch screen that didn't work well, and had to move seat because audio jack was faulty"

Pros: "I love Lufthansa! It's my preferred carrier!"

Pros: "The service"
Cons: "None"

Cons: "The food was not goot at all."

Cons: "This flight had a lactose free meal but not gluten free."

Pros: "Very comfortable plane"
Cons: "My wife's request for gluten and lactose free meals was forgotten so she could not eat much of what was available"

Pros: "Crew was friendly and capable."

Pros: "Staff were polite"
Cons: "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"

Pros: "I liked how generous they were with food and drinks"
Cons: "Free WiFi could have made the flight a lot better"

Cons: "No internet available (2020). For the my previous flight, a month ago, was the same problem."

Pros: "Very nice airplane and pleasant crew"

Cons: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."

Pros: "Information sharing by pilots and crew. Economy class leg room is good."
Cons: "All good up to the level"

Pros: "Great atmosphere, crew was excellent!"
Cons: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."

Cons: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."

Pros: "Everything works and quick to get to destination."

Pros: "Food was great, enjoyed watching videos, staff very profession and friendly."
Cons: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."

Pros: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Cons: "Not being to help on the ground in Copenhagen with delta issues"

Pros: "The aircraft"
Cons: "No overbooking next time!"

Pros: "The crew was great. The soecial meal request was hadled well despite oversight."
Cons: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."

Cons: "Not being 1 hour late"

Cons: "Flight got delayed 30 minutes"

Pros: "Very professional"
Cons: "Lost luggage"

Cons: "1. In Flight Entertainment 2. Controlled In Flight Temperature"

Cons: "Head support for 6 feet plus people on seats would be good"

Pros: "Friendly crew"
Cons: "KLM lost one piece of my luggage"

Pros: "Good beverage service."
Cons: "Over an hour delayj for departure."

Pros: "Overall KLM experience is good"
Cons: "Food quality was mediocre for a business class flight."

Pros: "Crew was nice and friendly"
Cons: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."

Pros: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Cons: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."

Pros: "Food provided, staff kind"
Cons: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."

Pros: "Quick flight"

Pros: "great crew and comfortable flight."
Cons: "sceens in the plane to show map and direction of travel"

Pros: "short, sweet and to the point. 1+ hour flight is usually an easy hop."

Cons: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"

Pros: "Friendly hostesses"
Cons: "Flight was delayed 3 hours"

Pros: "Comfortable and well laid out seat area"
Cons: "Food was a little substandard for business class"

Pros: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Cons: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."

Cons: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."

Pros: "Everything is top notch for an airline company."
Cons: "Nothing.... I enjoyed every moment of the flight."

Pros: "Wifi on Board"
Cons: "Nothing"

Pros: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Cons: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."

Pros: "We got a meal for a 1h flight only"
Cons: "No entertainment but normal for this type of flight"

Cons: "The streaming service didn’t work"

Pros: "Flight crew; legroom even in cheap seats."
Cons: "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"

Cons: "Bag was lost"

Pros: "Consistently high standards"
Cons: "Nothing"

Cons: "They stole my money"

Cons: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."

Cons: "magazines very dog eared and some badly torn"

Pros: "The cabin crew, the flight and communication and the cleanliness of the plane."
Cons: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."

Pros: "Price"
Cons: "Klm flight has very congested seating Getting information about eticket was pain"

Pros: "Night flight so no entertainment allowed sleeping"
Cons: "Kosher food could be improved"

Pros: "Wide selection of entertainment, food was good."
Cons: "Boarding unorganized, but that may have been more of a passenger issue then KLM"

Pros: "Flight attendants were friendly, but they only had limited resources to work with."
Cons: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."

Cons: "I missed my flight because of MU"

Pros: "No entertainment or food needed on a half hour flight. Otherwise excellent."
Cons: "Nothing​"