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Our connection flight was cancelled due to the crew being detained in customs for drug trafficking. Ruining my last two days of vacation because they cancelled the rebooked flight too. Worst experience of my life, i want my money back because nobody can give me back those days and reservations i had planned for 6 months.

Original flight was canceled by Air Canada and next day they re scheduled and paid by hotel and taxi cost, but it just so tired for waiting and I have some school exam that I couldn't prepare it at all.

The gate and flight crew were very responsive and professional. They went out of their way to make sure this senior had a good flight.

Liked they had tv screens on plane but no service for drinks and a snack when other airlines do

Advertised as free carry on bag for international flights and then I had to pay both ways.

Cold processed snacks for $$$$ Screaming children of family of 5 out of hell, nowhere to hide, strapped into a chair forced to listen to 3+ hours, crew completely lost control….Check in is completely automated with staff looking at you like you always were supposed to know how to stick your luggage sticker. The airport has no usb or usb-c charger you are forced to buy a cube for $20-$30. Somewhat disappointing well it was the first and the last time

Check-in was quick and efficient, the flights were smooth and comfortable and the food was fairly tasty. Eating beans while in a tin can in the sky is not necessarily the best choice. Our luggage came quickly and easily.

The old business class seat was fine but screens were disconnected with stickers on them telling pax to use their own devices. Disappointing.

The best thing about the flight was the cabin crews in the business class. The young Asian lady was just fantastic!

The couscous wasn't good, and neither was the salad.