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Cons: Direct flights to and from South Africa to USA not via Middle East

Pros: Service

Pros: Seats were comfortable and plane was clean

Cons: Provide a hot drink and Small snavk

Pros: Friendly

Cons: Lost my luggage

Pros: The Malaysia Airlines crew hospitality is world wide known and I experienced it myself during this flight

Cons: I sit in 2K of A350-900. Though it is known as a throne seat, there is an error on the installation of this seat. The foot rest that comes up and supposedly joined with the ottoman to make up the flat bed is too long so this seat never can actually go to full 180 degree mode.

Pros: The MAS stewardess was really nice & helpful

Cons: Everything was perfect

Pros: The seats were comfortable and the in-flight entertainment was fine.

Cons: The crew shouldn’t assume that an Asian person is Vietnamese just because they boarded from Vietnam. The vegetarian door was awful.

Pros: Cool and excellent service.

Cons: Flight with Scoot are not very well organized. for as large a fleet and number of flight locally should be better. no onboard entertainment nor refreshments. Staff not very personable either.

Pros: Organised well. Clean plane. Excellnt comms from pilot and staff presented well.

Cons: Could not recline chair

Pros: Boarding was quick and plane embarked on time. ScootBiz seats pretty comfortable although don’t seem to recline much more than economy. Overall good flight though.

Cons: I could not cancel my flight. There is option to cancel only first 24h, then you have to call them and that doesn't work.

Pros: Everything worked

Cons: Nothing

Cons: I could not cancel my flight. There is option to cancel only first 24h, then you have to call them and that doesn't work.

Pros: The Business Class bed was nice

Cons: The whole experience was terrible. Scoot decided to - delay flight by 45 minutes without telling me. I discovered this by checking myself - chartered a Singapore Airlines Boeing 777-200 and then reduced then quality of every Business Class service (no entertainment system videos or music, no alcohol or soft drinks - only water, only Economy class food. There was no apology from Scoot (who are a subsidiary of Singapore Airlines) and none from Singapore Airlines. There was no suggestion of any refunds or other compensation. Truly a disgrace. I will never fly on either Singapore Airlines or Scoot airline again. I am seeking further compensation through Australian Fair Trading and through Class Action Lawyers (as this impacted every passenger on this flight, not just Business Class)

Pros: MinimumService！

Cons: MinimumService！

Pros: The food was good. The service very good. Check in was so fast.

Cons: Internet charge was very expensive and electrical outlet could not hold my charger. It kept falling out

Pros: Enjoyed buying extended leg room

Cons: Water should be a standard on a 4 hour flight

Cons: I could not cancel my flight. There is option to cancel only first 24h, then you have to call them and that doesn't work.

Pros: On time.

Cons: Food

Cons: Music or movie will be good.

Pros: Price

Cons: Journey / organisation

Pros: There is nothing to say this is a no frills airline and that is what you get. Departure was on time and arrival was also on time. Food on any airline isn’t good at least on airline i fly. The important thing is getting there safely and this airline company does that.

Pros: Ok time

Cons: No free drink

Pros: The seats are very uncomfortable. impossible to be comfortable.

Pros: Crew was good

Cons: food

Pros: Crew, food and entertainment.

Cons: Everything went well.

Cons: Food.

Pros: The Staff were friendly and efficient, considering the flight time being very short. The Flight Crew got us to our destination 10 mins ahead of schedule, considering also that we were 15 mins behind sitting on the runway for take off, which in effect meant they made up 25 mins. Fantastic job. The Aircraft was clean and well maintained. The seats were comfortable in economy for me, but unfortunately my Husband being a larger tall man was cramped and didn’t have a lot of room to move.

Cons: As the flight was very short the choice of food was limited and the selection was not good, as the choice I required ran out at the first two rows, which were not occupied by many passengers at all. A very light passenger load. The pricing was a little high for the snacks and tiny bottles of water.

Pros: The Business Class bed was nice

Cons: The whole experience was terrible. Scoot decided to - delay flight by 45 minutes without telling me. I discovered this by checking myself - chartered a Singapore Airlines Boeing 777-200 and then reduced then quality of every Business Class service (no entertainment system videos or music, no alcohol or soft drinks - only water, only Economy class food. There was no apology from Scoot (who are a subsidiary of Singapore Airlines) and none from Singapore Airlines. There was no suggestion of any refunds or other compensation. Truly a disgrace. I will never fly on either Singapore Airlines or Scoot airline again. I am seeking further compensation through Australian Fair Trading and through Class Action Lawyers (as this impacted every passenger on this flight, not just Business Class)

Pros: The food was good. The service very good. Check in was so fast.

Cons: Internet charge was very expensive and electrical outlet could not hold my charger. It kept falling out

Pros: boarding is thru gate and not tarmac

Cons: food are expensive.

Pros: Crew was friendly and whole on ground process was efficient.

Cons: Aircraft not as clean as expected from a flight departing from their home port. Can't put my finger on it, but standards have slipped for slipped for SQ, albeit from a very high standard.

Pros: Very comfortable; excellent service

Cons: Food

Pros: Crew very attentive but not intrusive. Food very good.

Cons: I did not find much to watch on entertainment system. Have to get crew to assemble flat bed, a bit of a nuisance. Also to turn it back into a chair.

Pros: Great seating

Cons: Free internet in long flights

Pros: Super great crew and super great seats

Cons: Nothing! It was great!

Cons: Didn't make it to this flight due to problems described in aforementioned flight (madrid to London). Was stranded in London overnight.

Pros: Lovely staff

Pros: Friendly staff, easy check in. Professional and courteous on board.

Cons: Food could be better of course and the price could be better,

Pros: on time and departed early

Cons: none. is budget airline

Cons: Unfair policy of no outside food, treating its customers in a captive state; cabin is dirty with little cleaning work done. Won't fly if it were not cheap.

Pros: Ok time

Cons: No free drink

Pros: Can't complain

Cons: Cheaper? :) !

Pros: The crew was very friendly and professional. The aircraft was clean and well maintained. Food and entertainment were great.

Cons: Completely satisfied.

Pros: Crew were super helpful. Have flown with other airlines, but have to say Qantas crews are very professional and helpful. They go that extra mile.

Pros: Entertainment was very good. Crew was professional and efficient.

Cons: The seat had no lower back support and was really uncomfortable.

Pros: Crew was very courteous and considerate.

Cons: Food quality could be improved.

Pros: Some staff were good others could not be bothered.

Cons: Nicer staff

Cons: Frustrated

Pros: Crew are nice,but the seat need to improve

Cons: The seat need to improve

Cons: Flight delay announcement could have been made much earlier

Cons: Direct flights to and from South Africa to USA not via Middle East

Pros: Crew were good early on but didn’t check later on

Cons: It was ridiculously hot and the crew didn’t offer water after initial drinks run and we were seriously dehydrated. The flight was delayed and although the first half an hour we had excellent service there was no follow up service and the temperature in the plane was really very uncomfortable

Pros: All was good and on time

Cons: Just be good, they could still offer free drinks or water to passengers

Pros: Excellent crew support for traveling with a wheelchair.

Cons: Food and entertainment.

Pros: Flight was short

Cons: Seats are very tight if you are over 5’6

Cons: The flight cancelled.first we boarded twice and been waiting for 7 hours Inside and outside the plane thereafter they gave up and decided to cancel it ..it was nightmare

Cons: I need wheelchair but your crew an Indian Lady I think in the check -in counter did not give me wheelchair from Singapore. She said but in Mla she assigned wheel chair but when in Manila they said Scoot did not assigned wheelchair inmy ticket. I hate you Scoot and I will never take scoot again in any of my up coming trips

Pros: great check in staff fast boarding comfortable temperature in cabin very good crew

Cons: n/a