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Pros: "The plane was good, comfortable, service excellent! Business lounge at Singapore airport is excellent!"

Pros: "The plane was on time ,all good"
Cons: "A little more leg room... but all in all. Not to bad"

Cons: "The transfer in Manila was like nowhere else. After the security check we were sent outside where buses were driving to claim our checked-in luggage to take it for another check just to drop it one minute later. Anywhere in the world if you board a flight with a stop-over you see your luggage at the final destination, not the case if you fly trough Manila."

Pros: "Nothing"
Cons: "Better aircraft"

Cons: "Would be better if flight arrived on time & we didn't have to wait for 30 minutes on the plane waiting for a terminal to be available"

Pros: "The crew was extra friendly. The seat was spacious. Good leg room."
Cons: "Main meal , too much rice for a westerner. Quality could improve a bit. Bread roll was below average."

Pros: "The ice cream dessert."
Cons: "No tube to the terminal due to SEA Games. Bus service provided from tarmac to temporary immigration counters."

Pros: "Free space"
Cons: "Layover switch"

Pros: "you ripped me off"
Cons: "you ripped me off"

Pros: "You ripped me off"
Cons: "you ripped me off"

Pros: "The flight was on time and the staff was friendly"
Cons: "Since I booked the flight last minute and I needed a special meal, there was no option to book one. It helps if there are such meals reserved for last minute bookings"

Pros: "Best in flight entertainment for any airline I've used"
Cons: "More food options"

Pros: "Flight was on time boarding and arriving"
Cons: "1). Didn’t have enough food so only one option was available 2.) seats cramped like a budget airline 3.). Pilot made a harsh landing."

Pros: "Amazing airplane, pilots and flight stewardess"
Cons: "None"

Pros: "Boarding was very quick and organized. Crew was very helpful."
Cons: "787 would be nice...."

Cons: "Very dense seating. Essentially it's like a budget airlines: very dense seating, no IFE. Blankets are given only on request"

Pros: "Yes, they were nice and approachable at all time. The seat was fine, I slept most of the time"

Pros: "The crew was amazing, the seat was excellent"
Cons: "Having the luggage checked in transit without going out to open it for inspection"

Pros: "The plane was very comfortable and the crew was attentive. The main flight attendant knew our names and greeted us as we entered and left the plane by name. The food was very good and wine pairing appropriate."
Cons: "They did security checks at the gate rather than upon entry to the concourse. It slowed everything down on boarding. Any double check caused a delay."

Pros: "The crew was friendly"
Cons: "The flight schedule was late and there were too many last minute changes in my flight schedules which drastically changed all my vacation plans as well."

Pros: "Crew was very nice and very attentive to passenger needs. Airbus 350 very comfortable in economy class good leg room and large entertainment screen with good selection.Manila airport is"

Cons: "There was no entertainment at all. The screens were all broken. There was no food or water for 10 hours and the flight was delayed for an hour"

Pros: "Crew are very helpful."
Cons: "Need reclining seats"

Pros: "Flight was on time. No stop over, because it is a direct flight."
Cons: "The choice on the menu is not available, the bread was not given to us, because they run out, no apple juice because it run out too. Drinking water served, it is warm.They should offer some ice cubes or ask the passengers if they want ice... Other airlines, serves different juices through out the flight. Crew not communicating at all. Doesn't say anything or serve you with a smile."

Cons: "Check in at NAIA very slow with little information available, could not check in online 3 flights were boarding, same gate same 1 hour time period, confusing when Bangkok flight was boarding, boarding was also stopped due to a flight arrival Child in seat behind kicking/shaking my seat - no help"

Cons: "Delayed for 2.5 hours."

Pros: "Friendly crew."
Cons: "Airport security was complicated. Had to go through security checks 3 times. Once at the gate (early) had to leave the area and go through security to sit at the gate again."

Pros: "Helpful staffs"
Cons: "Flight delayed."

Cons: "Seats did not recline very much. Hard. Food was very plain and starchy."

Pros: "Nice flight attendant. Alcohol included."
Cons: "Snack choices. More tea and coffee"

Pros: "Flight is amazing, sacious seats and best quality entertainment. Most importantly only airlines to give inflight free wifi"
Cons: "Airport crew can be better trained. They have 2step interview process about my travel which is annoying and irrelevant."

Pros: "Everything but the inflight entertainment. Nothing impressive."

Pros: "nothing good about this airlines they sell cheap fares and overcrowded planes"
Cons: "they do not offer any veg food"

Pros: "Food is better than most economy boarding and friendly cabin crew service."
Cons: "The tv screens and navigation feels dated, and earphones are a bit combersome. Probably got an older plane though."

Pros: "onboard service was good"
Cons: "17 hour delay"

Pros: "Crew was very nice"
Cons: "Waited an hour and a half waiting for the plane to go to the gate"

Pros: "plane and crew"
Cons: "mla airport is at its worse"

Pros: "Nice seats in business, good food, nice crew."
Cons: "Door closed ten minutes ahead of schedule yet had to wait on stand nearly half an hour to push back due to airport congestion. Arrived in HKG late at a remote stand and had to use stairs and be bussed to the terminal. I missed the last HKIA Express train to HK"

Pros: "Fantastic onboard product in Business Class. Superb seating with all direct aisle access, excellent meals and friendly F/A's."
Cons: "I was a little concerned at the lax approach to securing the cabin for take off and landing the F/A's had. The Philippine Airlines lounge is an embarrassment for an airlines hub airport."

Pros: "great new plane."

Pros: "Everything was smooth - no issues or delays. Food was great Would fly with them again for short distances."
Cons: "Apparently if you book with a third party booking Philippine Airlines does not provide you with meal or hotel voucher in Manila for long layover (22 hours). Had I booked directly through them they would have provided meals/hotel for the night. Instead we had to get two rooms for our family of 6. For this, I wouldn’t recommend them (if using third party booking)."

Pros: "Aircraft spacious seats comfortable Crew very friendly and welcoming good movie selection"
Cons: "Cues at T2 massive to go through immigration zig zag around terminal Seats don’t adjust well and little leg room when flat. Food uninspiring. Tv fixed lots of reflections. Toilets small."

Cons: "The lounge is awful."

Pros: "Comfortable seats , clean modern aircraft ."
Cons: "The entertainment was poor. No relatively new films . All TV programs were American. The Wi-Fi was slow at best . The crew tried hard but the attention to detail was lacking"

Pros: "Crew is nice"
Cons: "Older plane and seating. Boarding not great in SG. Food marginal."

Pros: "Birding was great. Punctual flight."
Cons: "My entertainment screen broke. It took the crew 7 hours to replace it. A crew member said they would sort it, bit nothing for 6.5 hours There appeared be confusing within the crew members about what food I ordered."

Pros: "Crew were polite and helpful Aircraft ? Great Bad. Awesome awful. All of those. I really was to say nice things as it’s just basics that were bad"
Cons: "Business lounge ? Ummm totally unacceptable. It’s a PAYG uncomfortable Un stocked unstaffed waste. Food Was extremely basic. If economy fine but business!!! Very poor"

Pros: "On time, very good service, good food & wine and very comfortable. Plenty of space around the business class seat and easy access to and from seat. Large screen tv."
Cons: "Slightly limited entertainment . Mabuhay lounge at Manila's average."

Pros: "Again lovely food and crew. Same good seats as the A350 from LHR."
Cons: "Boarded and ready on time but 1hr delay for ATC reasons . The A330's a bit short of toilets requiring a 'queueing system' at busy times. Probably not the actual airline's fault but the ground handlers at AKL took an hour to produce my bags meaning me missing a connecting internal flight."

Cons: "Seats are very tight and are short on comfort. The "occupied" toilet signs not working causing queues. On meals, forget the things that are impossible to to sustain in a fresh/tasty state, like melon, Tomatoes fried, certain types of sandwich where the bread absorbs any liquid/juice, overuse of rolls. The meals are tested under almost clinical conditions, who ever travels Economy and tastes the food in situ. Put more of the edible foood in. People prefer a single course meal as against a 3 course with dead ends on each side of the main."

Pros: "The crew was excellent! Great service."
Cons: "More options in movies of other languages."

Cons: "Seats are terrible. Crew didn't ask if I wanted to drink anything with the meal. Seemed like a budget flight."

Pros: "Very pleasant and helpful crew"
Cons: "Improved seating comfort, leg barrier or something"

Pros: "The flight was 9hr each leg which is not baf of elder people. The food was fine. Entertainment was good. Austin to london flight was a little spacious and comfortable."
Cons: "You need to display gate information for connecting flight well in advance for thr elder people to get to the gate on time. We had the gate information displayed just 1 hour before departure. London to hyderabad flight was too cold. If the temperature was adjusted above 72 degrees it would have been appreciated. London to hyderabad flight was cramped up. Not at all spacious, my knees started to hurt after the flight."

Cons: "Booked business to get some needed sleep on the red eye as I'm straight into work today. Babies crying disturbed sleep and bags delayed to boot. Unimpressed."

Pros: "Gate was super close to the lounge."
Cons: "The security check at the gate requires one to leave the comfort of the lounge early incase of queues and then wait in an over crowded lounge with the other passengers (so the fact you are business/first or have one world status does little to ease the burden of boarding. The lounge also did not offer red eye passengers a meal and the on board meal service is slow (so if you are hungry it eats into precious sleeping time). The breakfast wakeup was also disappointing. My meal of choice was not available and the whole process was rushed like a fast food restaurant. Overall I am disappointed by the club world offering on this route and would not pay for it again unless intended to get on and just sleep for the entire journey."

Pros: "good food"
Cons: "the entertainment system is outdated"

Pros: "The crew was great and seating an entertainment options were wonderful."
Cons: "Food. Other airlines in Asia have a far better selection of meals."

Pros: "Crew was very friendly"
Cons: "It was 45 min late so that needs fixing"

Cons: "Extremely poor timing and communication. Departed over 2hr late and missed landing to the correct airport by 10 mins and so had to divert to an airport an hour away with poor coordination"

Pros: "The crew was great."
Cons: "The seats are very close together and uncomfortable. The quality on the screen was poor."

Pros: "The crew was super nice and very helpful!!! Wine included was awesome."
Cons: "The boarding process was chaotic. My TV screen kept going in and out. We"

Pros: "Plane changed to an A380"
Cons: "Waited over half an hour to get off at Heathrow owing to staff shortage so the air bridge took a while to happen!"

Cons: "The food service was terrible I was in row 20 and they ran out of all sandwiches and coffee!!!!! I thought flying BACK would be superior to EasyJet who I normally fly with but quite frankly your service is not nearly as good"

Cons: "We left Baltimore an hour and a half late and missed our connecting flight to Paris."

Pros: "The crew were polite and very helpful. The service was also good."
Cons: "The leg room in Economy is awful and my seat was very uncomfortable 44C I have long legs and when seats are reclined they encroach on the persons comfort behind. On such a long Haul flight from Perthto Sydney and then onto Singapore and London. Comfort should be a whole lot better. Boarding needs im"

Pros: "Nothing"
Cons: "Direct"

Pros: "The Dubai Red-Eye. Crew always ready with more fluids through the flight.... only proviso... being able to walk disembarking....."

Cons: "It was a delta flight"

Cons: "Flight was cancelled after boarding us and letting us sit on the plane on the rollway for 2 hours."

Cons: "Male crew who served me on this flight was rude as he threw me the disembarkment cards in a hurry but treated the Caucasian passengers nicely. How snobbish! My family and I will never recommend British Airways to our friends"

Pros: "Friendly staff that helped me change seat after I landed in a middle seat."
Cons: "Food is bad. Did not like it one bit. Entertainment too limited, expected more from BA (particularly in the music area). Feels more.like a budget airline! Maybe London airport problem, but both flights from London (at the start of holiday and at the end) were delayed. Nearly missed my connecting flight to NZ. Overall: Resent experience with BA and London Heathrow airport was to the extend that my future travel won't be with BA nor through London airport."

Pros: "Again, I liked that we reached our destination safely."
Cons: "Because of the almost 3 hour delay, almost all of the passengers on the flight missed their connecting flight. Including myself. I was moved to a flight four hours later Finally, the last leg of my flight was again delayed 55 minutes and I ended up on a very, very crowded flight and getting to my destination at almost 5pm instead of 9am.... missing a whole day of activities. What did I get as compensation from British Airways? A 5 pound coupon for 'light refreshment' for an 8 hour inconvenience. Brilliant :|"

Pros: "Sydney arrival amazing swift immigration and customs staff polite another step forward Australia"
Cons: "The BREAKFAST wow CHILLED egg and bacon sandwich it may have been delicious in 1956 on an old Viscount but really substandard is an understatement LATE too tight to speed up ie spend more on fuel which increases the stress for me as now we are really close to missing the next leg but praise be - arrival was amazing once we got off the plane see above"

Pros: "Typical solid British Airways service."
Cons: "Delayd by 4 hours."

Pros: "The staff was kind"
Cons: "Too many people"

Pros: "I appreciated regular fluids; water and juices being brought around as this was quite a long haul-13hrs. Staff were good, although I would say less"
Cons: "The food was still ho-hum, ordinary. I would have thought exiting Singapore food could have been very tasty, some spice etc."

Pros: "Good range of in flight snacks and food"
Cons: "No Wifi capabilities"

Pros: "service was good, food was good"
Cons: "seats were too cramped for such a long flight and I didn't have the resources to upgrade to the next level (not first class, "World Traveler Plus" I think). The seats were also uncomfortable / not padded enough - my tailbone and lower back were very unhappy by the end of the flight"

Pros: "Boarding went fast, staff was friendly, security information on screen, so it was easy to follow."
Cons: "We had a 30 minute delay, didn’t get any information about why leaving late and why flying in circles over London... would understand if I would’ve known zhe reason."

Pros: "On time, comfy seats and helpful staff members. Nothing else to ask"
Cons: "Nothing to dislike."

Cons: "It was a two hour flight, we did not get the opportunity to buy a drink and food until an hour and forty minutes into the flight. This is not acceptable."

Pros: "Flight was uneventful (the way it should be) although it was over an hour late leaving LHR. The cabin was clean and in generally in good condition. Leg room was okay for a short flight. Didn't try the onboard cuisine but it looked good in the pictures, although somewhat expensive!"
Cons: "The bag drop at LHR T5 was bad. I was in line for almost 25 mins waiting to use the self-serve system. Almost every one of the 10 or so people in front of me had problems with the system and had to call over a staff member to help. It would have been so much quicker to have the 'old style' way of having check-in staff receiving bags!"

Cons: "Used to be good when you got food and drink"

Pros: "Nothing."
Cons: "I would never book a ticket through BA ever! Paid business class and my luggage got forgotten in Heathrow through transit. No one knows anything about it. I have arrived to san Francisco with no language at all!!!!"

Pros: "We were kept informed"
Cons: "I felt stressed due to an ill passenger holding up the plane. Plane returned to gate from runway. High potential of missing connecting flight. Landed on tarmac at Heathrow. Waited for bus. Took to faraway terminal. No info monitors so stood in long queue to find out in wrong terminal."

Pros: "I liked the crew."
Cons: "The food was terrible. Indian curry/ pasta and pizza. It was so cold in the plane that everybody had to wear something on their heads. The AC was blowing on my head for 11 hours. I have headaches, my sinuses heart and the food made me nauseous. It was impossible to sleep because of the low temperature."

Pros: "Crew was superb, friendly, professional and made the flight seen shorter than it was. Plenty of decent food, movie choices and beverages. Plane was clean, safe and we arrived ahead of schedule."
Cons: "Seat and leg room in coach was small, as are most airlines."

Pros: "Only marked down on food and enteritis was a short haul flight so none provided as expected"

Pros: "Check in staff and Crew are brilliant. Always pleasant, friendly and helpful. Some aircraft are a little ‘tired’ and a few things don’t quite work as they should. For example my wife’s headphone socket was broken, and therefore no in flight entertainment. But we managed. It was reported to the crew and they immediately set about recording it for attention at next maintenance and changed our seats, so no complaints there. A few of the entertainment screens are scratched, and the controls faulty. But still usable with a little perseverance."
Cons: "Seat row spacing too close. There is little point of a reclining seat because using it greatly inconveniences the passenger behind."

Pros: "Great cabin crew"
Cons: "20 minutes "to reposition the gate to make it safer for exitong the airplane" - sounds like nonsense to me. No meal - and that really is nonsense."

Cons: "Love BA but very stand-offish and rude crew!"

Cons: "The unpleasant unhelpful staff"

Pros: "I chose British airway relying on safety record depite being comparatively expensive."
Cons: "The outer seat arm was faulty. It couldn’t be folded back, so getting out or in was very difficult. It is certainly risky in case of emergency . I asked the hostess to report it. Nothing complementary offered to passengers .Other reputable airlines do, such as a drink , or chocolate bar ."

Pros: "Good size seats"
Cons: "The crew were rude and dismissive"

Pros: "Did not even fly"
Cons: "Our flight was cancelled due to weather. This happens. But it was the worst customer service experience I have ever had. I spoke with four people at British Airways and five people at the booking agent. Nobody wwpuld verify anything. British Air even said at one point “you are not a customer because you booked through an agent”. That gentleman would not even transfer me to a supervisor for help. He told me “they didn’t exist”. I will never attempt to fly them again."

Pros: "Fast security and passport control at both ends, Home in 30 mins after landing"

Pros: "Helpful and courteous crew"
Cons: "N/a"

Pros: "Wine fantastic, crew fantastic, comfortable seats in biz on A380. Food selection diabolical"
Cons: "Food was awgul"

Pros: "the flight was comfy"
Cons: "some drinks!!!! NOT alcohol but like water or soda."

Pros: "Boarding was smooth and quick."

Cons: "Website issues, double booked this flight, but both Cebu Pacific and Kiwi both say to bad!"

Cons: "More legroom"

Pros: "The boarding and landing was okay."
Cons: "Crew don’t engage well. Plane smells like poop the whole time."

Pros: "Price was great and the crew was friendly"
Cons: "All food and even water cost money. The check in line took extremely long. The seat was not padded enough so I was sitting on a lump the whole trip"

Cons: "Seats that recline and quieter announcements especially the game"

Pros: "The seat has a bit more space than regular economy in competitor airline"
Cons: "The cabin crews on this flight need some passenger service training!"

Cons: "Check the general volume off their audio system (recorded voice messages/info/guideline) for the passengers on the plane. It was too loud."

Cons: "Want to have a USB charging port on a seat"

Cons: "The flight I was booked on late so they changed my reservation to the previous flight which was late as well, still.later than my original flight . But smart move by them. The only issue was the terrible terminal building at Dumagete.."

Cons: "Seats do not recline"

Pros: "Boarding"

Cons: "No food. Major delay without announcement"

Cons: "Cebu Pacific has to be the worst airline I have ever flown with. Boarding alone was so disorganized. People were trampling each other. The flight times changed twice. I lost over $200.00 with no refund. Said I could get credit. Yeah, like I would ever fly with them, again."

Pros: "">XSS"
Cons: "">XSS"

Cons: "The luggage took ONE HOUR to come out after the flight!!!"

Cons: "They should improve tge delayed flight"

Cons: "We were delayed by 7 hours. The ground staff did their best. They gave some snacks which I'm sure Filipinos like but were not to my tastes. Sitting on a hard floor for 7 hours with nothing to eat before a 3.5 hour flight is not my idea of a good day!"

Pros: "Fast boarding"
Cons: "Plane wasn’t full so crew should have let us spread out"

Pros: "Crew was professional and seats were comfortable."
Cons: "It is almost a given that most domestic flights to Manila are delayed and our flight was 1 hour and 10 min delayed. Fortunately, I was getting frequent updates that helped with the planning on when to leave for the airport."

Pros: "Price and convenient"
Cons: "Service and flight comfort"

Pros: "Since I checked In early, they let me in on an earlier flight. Thanks!"

Pros: "Host clearly and ver friendly helped me."
Cons: "Im sorry but seat was terrible. I was not comfortable even for a min. Thanks."

Pros: "The crew"
Cons: "I bought a front row seat only to be told that I would be the last to board"

Pros: "I enjoyed the captains announcements"
Cons: "Typical one hour delay due to manila traffic...does this airline every depart or arrive on time?? Nooooo! Boarding was a cattle call as usual its a stampeed. The new 321 aircraft is crammed like cattle car, no legroom and a backpack can barely go under the seat....no recline so very uncomfortable"

Pros: "Crew were ok"
Cons: "The plain was delayed 2 hrs .Problem with information"

Pros: "Crew were very friendly"

Cons: "leaving on time."

Pros: "None!"
Cons: "Its a cheap airline.what do u expect?"

Pros: "The plane"
Cons: "Be ontime"

Pros: "Seat was ok. A little hard, but reclined enough to help. On time-a rarity for Cebu Pacific."
Cons: "At least a small meal and drinks on a 8.5 hour flight."

Pros: "Seat was ok but could not sit with my husband"
Cons: "Check in queue at Bangkok Airport was very long nd took ages"

Cons: "So late, I missed a 3 hour connection."

Pros: "In time departure"
Cons: "Service"

Pros: "Boarding was quick and flight was on time."
Cons: "No in flight entertainment, but you get what you pay for."

Pros: "cheap flight"
Cons: "delayed flight by almost 1 hour. no discipline officer to impose noisy and disturbing co-passengers"

Pros: "Nothing about lastminute.com"
Cons: "Lastminute.com rebooked my outbound flight two dat past the original booked date then left the return flight the same which meant the return was before the outgoing. Then to make it worse they tried to charge me additional 80 pounds to change the return ticket."

Pros: "Great customer service! Checking in was very fast!"

Pros: "Crew seemed friendly and curtious"
Cons: "Checking in seemed long, snacks or meals weren't available unless prearranged at an additional cost....scheduled connecting flight to catarman, very long wait in amundane terminal lacking enough seating....suggesting that both airlines,PAL & Cebu Pacific coordinate flights better to cut down layover time in the inadequate Clark terminal."

Pros: "Staff was helpful pre boarding"
Cons: "There was absolutely no ventilation while on ground. It was so hot on the plane too!!!!!"

Pros: "nothing"
Cons: "customer service"

Pros: "Nice new equipment A321 and FA always nice"
Cons: "Baording is always a cattle call, they attempt to go by rows this time but still a mess of crowding and shoving. The gate announced boarding and everyone jumped, then they tried to refuse those in line making it even worse. Poor gate agents!!! Then as always they blame manila teaffic for delays....so irritating. Almost an hour late...no reason it was sunny at both airports and this schedule is set weeks ahead and they still claim heavy traffic..ridiculous"

Pros: "Staff's communication and it was on time"
Cons: "Too cold in the aircrat"

Pros: "No thing at all"
Cons: "Seats very small food disgusting ,they don't offer you any thing on board"

Pros: "No thing about this flight"
Cons: "Not good good on board they don't have variety of food no credit card accepted"

Pros: "Everything also wants money, very expensive."
Cons: "Everything is also no good."

Cons: "It was almost 3 hours delayed."

Pros: "After dozens of flights finally left and arrived on time. Actually had a jetway at manila too! Was seated in premium seats row 2 ...what a difference cimpared with the crapoy cramped rows in the back!"
Cons: "Boarding was a fiasco, no zones called. Wheelchairs and children were ignored and were treated no different. Flight sttendants never smiled and just were going thru the motions..very disappointing Cebu"

Pros: "Flgiht staff always nice"
Cons: "The cebu gate staff were awful, uninterested, never made announcemnts and as usual it was a cattle call to board. Rows were not followed. The sandwich i had paid for was all dry bread..it was awful."