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Cons: There are no wheel chairs for BA in London. We were made to walk long distances in absence of wheel chairs. No coordination in BA ground staff.

Cons: the last part from london to milan was not great they did not offer coffee or water and the crew was very unfriendy

2nd flight out

Pros: The boarding was seamless. The process used leaves very little room for error and speeds up the time for takeoff.

Cons: This was the second flight out (we missed the original connection). By it being the next flight out we lost a night in Accomodation's that was already paid for with no chance of reimbursement.

Flight Delayed 1hr 50min

Pros: Once the flight was boarding/ boarded it was seamless. The crew were more than happy to meet or exceed your needs with snacks/ meals, blankets and even drinks.

Cons: Flight was delayed 1hr and 50min and the supervisor was less than accommodating even after my wife and I had told her we had 2more connecting flights this was going to affect. Due to the delay, we spent an additional $211 on flights and spent the night at the airport.

Extra Ticket for Luggage and Rude Staff

Pros: I liked arriving safely at my destination despite a delay due to atc strike. Thank you BA pilots for doing a great job. Not to mention politely letting passengers come view the flight deck during the delay to ease the boredom.

Cons: When kindly asked a question by me, one of the staff didn't understand and instead kept insisting we didn't need a landing card (we did). Tried to rephrase the question and she persisted without trying to understand, rolling her eyes and swearing under her breath. Oh, and did I mention the part where we had to pay for our checked bags again? 75€ per bag. For me and my wife, that's the equivalent of a third ticket for our flight. May as well had our luggage fly next to us. So rude staff and exorbitant pricing for things that somehow weren't logged through third party. Cheers! (Sarcasm)

Typical commuter flight

Pros: We got to our destination safely..

Cons: No frills flight, not even water. Had to be seated separately from my wife. Hard landing