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Cons: One world flight that charged a platinum customer for luggage. That’s unbelievable!

Pros: Old school crew were fantastic and made this a great flight - which is so atypical for BA these days.

Cons: Tired old planes need refurbishing. Food and IFE can’t compete with carriers like Qatar or even Finnair or American.

Pros: The crew were fine.

Cons: The flight left on time and arrived at Gatwick 15 minutes early.

Cons: The seating is appealing. Impossible to sleep. I will be “ saddle sore “ for days. Please look at the padding and upgrade

Pros: Nice seats and nice enough staff

Cons: Delays, no information provided and no water provided while we were waiting to depart. 1 hour delay (57 mins to be precise....)

Cons: A plane made any year after 1990... Last minute flight switch caused great discomfort and VERY narrow seats

Cons: No entertainment on a 5 hour flight and uncomfortable seats.

Cons: Received a text that changed the flight departure to a later time. Missed the flight. Cost me baanaadditional

Cons: Nonexistent leg room. Made me check my carryon bag but did come to reclaim pretty quickly. Couldn’t even get water without a charge.

Cons: This was like a Ryanair flight for 4 or 5 times the price.

Cons: Nothing different from budget airlines nowadays apart from high price of flight, which is what it is all about really. Felt like a Ryanair flight for 4 or 5 times the price. Could have been SOMETHING complimentary to justify price.

Delayed by technical issue

Pros: Updates on status via email and sms

Cons: Choices not AWS international, too UK centric, Crew was superficial and curt

Pros: Nothing.

Cons: My flight was supposed to be at 4:40pm on May 16th. It was cancelled and rescheduled to 2:00pm may 17th. I have been waiting in line for three hours to check my bags, and get on a flight. Still at the original destination, VERY UNHAPPY.

Pros: Crew rude

Cons: The flight attendants were rude. Seats don’t recline. Charge for soft drinks and water

Pros: Plane changed to an A380

Cons: Waited over half an hour to get off at Heathrow owing to staff shortage so the air bridge took a while to happen!

Pros: Good onboard entertainment. Normal headphone jacks.

Cons: Arm rests did not move all the way up, so difficult to sleep on this overnight flight. Reduced seat pitch compared to some other airlines.

Cons: I asked and confirmed twice on two separate phone calls that we would need a wheel chair assistance and they assured that it s notified on her ticket .. and still nothing was there for her .. she went by herself in London to the information desk asking for the wheel chair and in Lax no one even met

Pros: There were lots of options for inflight entertainment

Cons: The seats are very squished together in economy class. I was very disappointed. I always ride economy but this flight (airline, crew, as accommodations) felt like a “cattle car”. The crew was professional but not friendly, warm, or welcoming. The leg room was limited - quite disappointed.

Pros: Arriving before the schedule

Pros: Friendly crew

Cons: Hectic boarding; airplane seemed very old

Cons: We Flew business class. Very ordinary.

Pros: Absolutely nothing.

Cons: Swat comfort. Boarding. Crew warmth (at least pretend you don’t hate your job).

Pros: We were downgraded from our Business class tickets to Economy Plus because the flight was overbooked. The journey and services were poor. This is for a business class passengers who paid full fair.

Cons: All problems mentioned above needs to be fixed. We are not flying BA again. We are done with you

Pros: They made up some time following a long delay

Cons: We were very delayed and no real explanation at first. Also the wrong boarding information was given initially which wasn’t helpful

Pros: Food and entertainment were good

Cons: Flight was terribly cold. Better AC management required