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Pros: good meals, good seats, adequate in flight entertainment - this was part of a voyage all the way around the planet starting and ending in san jose costa rica - 5 different airlines and 8 different planes - eva was best but brittish air and iberia were a close second

Cons: even though i was at the airport almost 5 hours before the flight - the check in process left me with less than an hour by the time i got through the line twice and then through all the security points - they waited way to late to begin checkin - my kiosk check in was a waste of time since they did the same thing at the window - however, and fortunately for us - they did give us boarding passes for all three legs of the journey whereas the kiosk only gave two - Kuala Lumpur, London and Madrid - because my companion was traveling with a philippines passport we needed to stay airside at all three stops

Cons: We were loaded onto a shuttle bus and then stood there (some sat, I could only stand...) for 10+ minutes until the last passenger arrived. Not sure what the airline could do differently there unless it's run a "late person shuttle," and from other passengers' remarks, this was unusual for this transfer.

Nice Comfortable Flight

Pros: Entertainment System was pretty good. Food served was nice and overall I was pretty impressed with the crew.. Normally most of the European and American airlines crew has a lot of attitude and are not the friendliest of lot but this set of crew was pretty good. Seats were also not too cramped like AA or UA flights.

Toilets and seats

Pros: Clean only immediately after boarding.

Cons: 1) Toilets too small 2) Toilets after first use by passengers, was not cleansed and toilet supplies like seat covers, etc not replenished 3) Not even enough toilets around.

Toilets not clean and seats

Pros: Clean only immediately after boarding.

Cons: 1) Toilets too small 2) Toilets after first use by passengers, was not cleansed and toilet supplies like seat covers, etc not replenished 3) Not even enough toilets around.