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BA is getting worse and worse, and this is a shame. They moved the London-Sao Paulo flight from Terminal 5 to Terminal 3, which is much worse in all respects (lounges, shops, infra, etc.). Ground crew was terrible at check-in (without limitation, we found out at check-in that my wife was downgraded from business club to premium executive (overbooking) and then after much complaints she was moved back into club business). During the flight, I found out that my seat on club business was broken and it had to be manually operated. The flight crew was very unhelpful and wanted to move me to premium economy [during the flight] as a solution to my broken seat [in club business] so that they didn't have to manually operate my seat - which I of course didn't accept. On the bright side, our checked-in baggage arrived unharmed in Sao Paulo - which was not the case on my last flight with BA in February/2022 [and it is amazing that I was happy and relieved that they actually complied with at least one of their duties !].

Poor food, not great staff and seats very were uncomfortable.

No gate till 10 minutes to boarding closure, so everyone rushed at the end; airplane was dirty; airplane arrived late ands landed late in Shannon; no food at all even if 200 euro flight ticket

Boarding was super slow and congested at the finger; food is just water and a snack for 200 euros flight ticket; no finger at arrival so 20 minutes waiting in London

Every single BA flight I've been on this year has been delayed, sometimes 30mins sometimes 1 hour, there's also been huge delays on the luggage collection at arrivals. It's amazing how they keep blaming everything either on a system fault or on covid.

Was not a fan of Iberia. Am still not a fan. In Premium Econ, food came before drink. Not right. Food was below average. Tough to get 2nd glass of wine from JFK to Madrid. Crew asked me to use Econ toilet, nearly impossible given a broken ankle. My cane & ankle brace were clearly visible. Biz Class toilet was 2 rows from my seat; they finally acquiesced. Though the flight landed early, wheelchair never arrived—a perfect connection to Porto was shot. Forced to wait 4 hrs for next flight.

Almost 1 hour delay; endless boarding; cabin was dirty

You have to pay for food; disembarking was super long

I got warned not to use BA anymore and that the standards had really slipped. From check in and waiting 2 and a half hours to drop our bags off. To the miserable flight staff who didn’t want to do anything or bring drinks (anything) and god awful food (genuinely disgusting) I would never fly with BA again and would advise all other travelers to go with any other provider

The flight was late, crew made an attempt to recover the lost time but communication was poor.

AA gate agents are actively antagonistic towards their paying customers

Check in was very horrible. A lady named Biko ( a supervisor was extremely rude and very mean to passengers. I and a few other passengers almost missed our flight due to lack of professionalism. When I reserved and paid for my ticket, I had requested wheelchair assistance due to severe nerve pain going down my legs from my hips making it very difficult for my to walk. I politely informed the BA agent that was attending to me that I did not check prior to coming to the airport but to verify that my request was active since I used it when I came but to my surprise, Ms Buki said that I was young and did not look like I needed a wheelchair and actually accused me of lying. She also refused to pull up my original ticket as proof when I asked her to as her to. After all said and done, I made my flight just in the nick of time. After going through all this, I arrived Seattle but none of my 4 checked luggages made it. I went back to the airport 24 hrs later and waited for 3 more flights to come in and nothing came in. I have both medical things and lots of sun dried food items that I spent a lot of money on purchasing and preparing/ packaging to meet travel requirements and so on. Now they may all spoil due to this delay. My hand luggage that I was forced to check in at the last minute has my meds too. Please help. I also hope that there will be adequate compensations too. You can contact me at 915-4083336. Tag#s are BA403685, BA403686, BA403687, BA403838

Low cost experience with premium price. 1h wait inside the plane leading to a long delay

The check in at Los Angeles airport was slow and busy. Am not sure whether the delays are caused due to the Airport authorities at LA or British Airways. We travelled in Premium Economy. The plane is relatively new and comfortable. There is a good selection of movies. The food is average. Breakfast was cold and dry. They crew did not serve any snacks. When I asked for some, they said that they did not have any and had run out of snacks.

Flight delayed twice, which resulted in us missing our connection to Edinburgh. BA not interested in trying to get us home.

I purchased a seat for the extra cost (#33 C) and literally everyone (especially the crew members) hit me when they passed by. Because in front of me none was sitting, my seat was an ideal place to hit me every time with the food cart. Nightmare.