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Not pleased with the staff allowing their friend to save seats that nobody used except their friend to lay down using all three seats. Also, food was served and three hours later they give the same meal to another passenger that turned on her light and kept the 25 people around her awake!

Oversold flight, denied boarding at the gate. 3 hours to rebook, no compensation or communication from AA. Worst customer service staff and rudest employees I’ve ever dealt with in Athens airport for AA. Rebooked to new itinerary which was incomplete! Arrived in heathrow where AA staff were not informed of issues in Athens and did not book hotel as promised. Abysmal experience. AA should be ashamed.

The boarding process was appalling we were left standing around for over an hour whilst the staff at the gate were dealing with a problem but there was no communication to say what was wrong, very frustrating. Flight also arrived 2hrs 10mins late for a 2hrs 20min flight.

Our scheduled flight from LHR to EDI was originally cancelled without us being notified. We didn't find out until we inquired at a customer service desk because we couldn't check in online. We were immediately rebooked, which was kind, but our luggage never got re-tagged and put on the flight, which meant that we were without our luggage for 3 days.

Boarding was significantly delayed. Seat assignments going and returning were the worst on the plane. Food options, choices, were not available by the time the meal cart got back to our row. We were treated like second class citizens. Unacceptable. And this happened not only with one meal, but with two on the return trip.

Turbulence to much, the multimedia at my seat doen nt work the audio, the crew was rud.

We had confirmed flight, but my partner was put on standby, leaving us uncomfortable and worried that we wouldn't get on the flight. It was a most unpleasant experience, until at the last minute, he got a seat. The final small meal, which was served very late and was described as pizza, was inedible. I heard numerous passengers remarking about this choice.

My wife could get boarding pass until we got to London.

Again this is an airline problem but our flight was delayed 7.5 hours and we sat on the plane at the gate for 2.5 of those hours.

8 hour delay due to a crew shortage. After everyone had already boarded the flight.