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The flight didn’t go to Florence, it went to Pisa, for no discernible reason. The crew said it was because of windy conditions in Florence, but when we finally got to Florence (by bus) the weather was beautiful. I don’t know what was going on, but it was areal disservice to passengers. The crew, on the other hand, were all great.

Very bad service. Flight crew left everyone’s dinner trash in there laps for over an hour after eating and rarely offered people water or drinks during the flights other then the initial meal service.

Everything was ok. My complaint is that the seats in economy are very uncomfortable and sitting for 5 hours was painful

Airline delayed flight caused us to miss connection

Because we missed our connection to Philadelphia on the BA flight from Milan to London, the exit row seats that I paid for were not available on the flight we had to take to Chicago instead of Philadelphia. I literally do not fit in a regular seat. I booked early, picked and paid for the seats I needed only to not be able to get the keg room that I needed. My trip home took 24 hours. It was a nightmare. We had to get our bags in Chicago, recheck them after customs, walk mikes through airports after traveling for hours longer than we should. I will attempt to not fly with BA in the future if I can avoid it.

The flight was 2 hours late getting to London causing us to miss our connection to Philadelphia resulting in our group traveling for 24 hours to get home in seats that were in the last row of planes even though we paid hundreds of dollars in seat upgrades to get the leg room that I need as a 6 ft woman with very long legs. The trip was a nightmare and it started with the failure to get a short flight to its destination on time.

I was not able to do an online check in for the connecting flight and therefore was not able to select a seat. I did not like having to sit in the middle isle.

On the morning of my travel I received an e-mail that my flight vom Dallas to London had been cancelled and re-booked onto another earlier flight which meant I had very little time to transfer. In addition I was told at the airport that I had to pick up my luggage in Dallas and drop it off again even though I had booked it as as 1 trip from chihuahua to London. Throughout my flight from chihuahua to Dallas I felt extremely stressed about the connection flight and did not appreciate that it was changed last minute on the morning of my travel. In addition since the flight was operated by AA I was not able to online check in for my connecting flight from Dallas to London and was therefore not able to select a seat and had to sit in the middle isle.

I am 6'3" and there is no way I can sit in one of the economy seats again. I could not even open the tray table because my knees where in the way. Smallest seats I have ever seen. Never again. I tried to purchase one of the exit rows or bulkhead seats when I booked the flight but was unable to.

Terrible seats in business class and bad food.

Small overcrowded flight with limited overhead storage bins. The last row 30 has no windows. The aircraft has no entertainment system. The flight is 3+ hrs and is not a low-cost, but the free snack is a laughable size: a SINGLE bite soft cake/pie.

Horribly uncomfortable seats

Old wear of seats, uncomfortable, hard to seat. Entertainment equipment malfunctioning, sound system bad, old hardware. All together made my mind not to use BA going forward.

Seats are extremely uncomfortable, wear off, entertainment equipment old and malfunctioning.

Bag was missing when we landed at Cincinnati which caused lot of trouble.

Deleyes and missing connecting flights is ridiculous Waiting for bus for 45 min is unacceptable

The flight boarded two hours late and then we had an hour sitting in the aircraft before take off. Tempers got hot The actual flight was fine and the food was really tasty. Because we landed more than 3 hours late, I missed my connecting flight. No connecting flight for the rest of the day and had to sleep over. There was absolutely no support from BA on the other side. Nothing