British Airways (BA)
| IATA code | BA |
|---|---|
| Routes | 492 |
| Top route | London Heathrow to Edinburgh Turnhouse |
| Airports served | 216 |
| Top airport | London Heathrow |
Pros: not much
Cons: Equipment change from A350 to very old 777. Long delay.
Cons: Food was awful.
Cons: Could have been on time and better prediction of delay length
Pros: It was very comfortable.
Cons: If my actual flight hadn’t gotten cancelled. Also my tv didn’t latch, so it rattled a lot and when the people talked on the speaker, if you were plugged in, im pretty sure it would cause hearing damage....
Cons: nothing - service for the money was top notch
Pros: Good seat
Cons: Free food
Pros: Free service Food and coffee
Cons: Free service Food and coffee
Cons: No meals served, and no beverages, unless you are willing to pay inflated prices for garbage. They will give you tap water if you ask, and that's that. I still find this approach despicable and unnecessarily stingy, especially since this is BA, not a lowcost.
Pros: the crew was courteous and did their best to address problems that were beyond their control. alcoholic beverages are free.
Cons: the light and most of the screen features did not work in our seats. I have encountered this problem before. this is a long and expensive flight for this stuff not to work. the food (special meal, asian vegetarian) was an awful, undistinguishable mush--poor presentation and dubious nutritional value
Cons: Very tight seating in the double decker near the rear particularly for a six hour flight. Food and drink were very good and check -in clerk got us on an earlier flight. Only complaint really was the lack of any leg room.
Pros: The crew was brilliant. They were so cordial and helpful. Every one of the, was attentive and cheerful. Well done
Cons: The filet I ordered was so tough that it was inedible. On the whole, the food was not very good, ev n the tea service which was weird. Also, the business class seat are poorly designed. If one is in a window seat and the person on the aisle is using the foot rest, one is trapped in place.
Cons: Overbooked flights led to a missed connection resulting in a 12 hour layover
Pros: Flight space was quite empty in my section so that was AMAZING.
Crew was lovely and helped with a few requests for myself and travel companions.
Very good selection on tv and movies and the refurbished aircraft was very comfortable for me on this flight.
Probably helps having seat to self.
Cons: Nothing on this occasion
Cons: Needs WiFi
Pros: It's like Air India the crew is old and cant serve the aircraft. Nothing I liked. Flight was very old. Waste if money.
Cons: Change the aircraft. Give us new aircraft or at least inform passengers this is old aircraft so we don't book. Premium economy price was very high. No service. Entertainment tv 4inc which doesn't work.
Seats uncomfortable. It's better to travel will Emirates.i have no words why did I travel in BA.
Pros: Food
Cons: Organization
Pros: Pilot communication
Cons: Free snacks & drinks
Pros: Not amazing...rather lack of attention.
Cons: It was 20 of us in the cabin. Better attention? More alcohol?
Cons: Announcements at the gate: there were none. The flight was slightly delayed and there was not a word from BA agents.
Cons: First of all my booking didnt have a checked bag included !! Since when british air do not include checled bags in their tickets .
Second its way too expensive to add the baglike 100$ for each flight !! 400$ for me and my wife !!
Third when i checked in and wanted to chose my seat 50$ each !!!
Cons: We went to Gatwick(75.00 Uber) to reschedule in person and we were told there were no refunds and if we wanted to change it would be 250 pounds. It is my wife’s and my 35 year anniversary and this wants a mood dampener
Cons: The 60 euro bagage fee for just checking 1 bag was excessive. There was no obvious way to pay on line or with the app
Cons: Too long to get luggage off plane
Cons: We waited THREE HOURS just to check our bags; we didn't have time for a meal prior to boarding as a result. Were told in-flight that they should've given us vouchers, and now we'd have to pay for something to eat. Our luggage was lost and took four days to be delivered.
Pros: Our flight attendant was awesome. Very friendly and attentive.
Cons: The cabin temperature was cold and the flight was delayed by over an hour.
Cons: Plane was late taking off,
Crew did not provide water when requested. They were busy with beverages that they could sell at a cost.
Pros: Staff was great. Good experience for our first overseas flight
Pros: The service, was excellent
Cons: Other passengers not respecting the crews instructions.....
Pros: Crew good, plane clean.
Cons: Seats very cramped.
Cons: Leg room is laughable and charging $65 to check a bag is ridiculous.
Cons: We had to beg for one cup of water on a 3 & 1/2 flight. Very poor customer service.
Pros: The crew were amazing and attentive
Cons: nothing that i can think of
Cons: Luggage Fees out of Croatia despite my One World Status were a big surprise!
Pros: One particular member of the flight crew (Jennifer Foster-Moore, I think) was stupendously kind and helpful. The cabin service manager (a young gentleman) was also very helpful. The ice-cream bar mid-flight was a nice touch.
Cons: The equipment for this flight is a 747-400. Hence, the personal entertainment system is old: no games, and the video can be shaky.
Cons: WiFi
Cons: Entertaining on board
Pros: Efficient boarding and left early! Hold luggage arrived really quickly on conveyor belt.
Cons: Nothing on this occasion.
Cons: Honestly nothing needed improvement/ it was a really good experience!
Pros: Speed boarding and organized overall. Nice crew.
Cons: The airplane was really old.
Cons: - Leave on time
- Working onboard Entertainment system
Pros: The crew was excellent. However the business class seats were terrible. You had to step over a sleeping customer to get out of the seat. There was no place to put anything other than a distant little drawer under the TV. The food choices were the same old chicken and pasta.
Cons: Food selection
Cons: Checking, boarding and overall experience
Pros: Yes
Cons: Was excellent
Pros: The crew.
Cons: The aircraft: too old! No charging ports, entertainment system horrible.
The food was not super.
Pros: The crew were all nice.
Cons: Aircraft VERY aged--NO charging ports?!
Entertainment screens tiny and old touch screen interface, slow to respond. Remote control on arm rest=accidental volume changes and such.
Do NOT get the veggie pasta, it's terrible.
Overhead bins do not hold large bags correctly.
Cons: Pre boarding at the gate was slightly chaotic
Cons: The cabin lights were left on too long for a red eye.
Cramped quarters - but that is true of every airline now.
We did receive a blanket and pilllow, which was nice.
Did not have dinner so can’t comment. Croissant with cream cheese prior to landing was OK
Nice smooth flight.Nice pleasant crew
Pros: Crew was very nice and no surprises while boarding at the gate
Cons: You had to pay for snacks or water
Pros: The food. Crew was ok
Cons: This is basically a southwest plain with a curtain to separate classes. No entertainment, no first class seats, no WiFi. Just a seat between us. No legroom. Y’all should be ashamed to call that first class. Waste of $
Pros: The onboard crew and food were great. The gate crew and grounds were rude and unknowledgable.
Cons: The great seats we reserved were given to staff and we were stuck by bathrooms & crying babies. My husband’s seat was parallel to a mom of an infant traveling alone.He could not recline because she’d have to step over him. We’re compassionate but these seats are too $ not to use for intended purpose
Pros: Crew was amazing
Cons: Waiting area before boarding was really hot, if you can’t afford air conditioning then maybe electric fans!!
Cons: I booked and paid for special seats (last row in one of the cabins ) but they changed my seats as they changed the plane!
Cons: On time.
Cons: Distance between seats on the low side i.e. not much leg room. TV screen again on the small size in comparison with other airlines. Ear phones poor build quality and sound. Plastic cutlery. Small meal trays. No hand wipes with meals. In comparison with other airlines BA is only an average carrier.
Pros: The crew was nice
Cons: Se take to much turbulence
Cons: Rerouted thru LA and I have filled in all the challenges faced in previous review.
Cons: Schedule issues, rerouted thru LA, very very painful travel, multiple security checks for an issue from the airline schedule. Airline doesn’t give reroute options. Two bags opened and missing personal items. Very frustrating travel. Kids meal choices missing on rerouted flights. I can go on...
Pros: Crew was nice. No water or basic beverage service
Cons: Water or basic beverage service
Pros: Crew was amazing!!!
Cons: The onboard entertainment
Pros: It was very comfortable.
Cons: If my actual flight hadn’t gotten cancelled. Also my tv didn’t latch, so it rattled a lot and when the people talked on the speaker, if you were plugged in, im pretty sure it would cause hearing damage....
Cons: nothing - service for the money was top notch
Pros: Good seat
Cons: Free food
Pros: Flight space was quite empty in my section so that was AMAZING.
Crew was lovely and helped with a few requests for myself and travel companions.
Very good selection on tv and movies and the refurbished aircraft was very comfortable for me on this flight.
Probably helps having seat to self.
Cons: Nothing on this occasion
Pros: Staff was great. Good experience for our first overseas flight
Pros: The crew were amazing and attentive
Cons: nothing that i can think of
Cons: WiFi
Cons: Entertaining on board
Pros: Efficient boarding and left early! Hold luggage arrived really quickly on conveyor belt.
Cons: Nothing on this occasion.
Cons: Honestly nothing needed improvement/ it was a really good experience!
Pros: Speed boarding and organized overall. Nice crew.
Pros: Yes
Cons: Was excellent
Cons: The cabin lights were left on too long for a red eye.
Cramped quarters - but that is true of every airline now.
We did receive a blanket and pilllow, which was nice.
Did not have dinner so can’t comment. Croissant with cream cheese prior to landing was OK
Nice smooth flight.Nice pleasant crew
Pros: Crew was amazing!!!
Cons: The onboard entertainment
Pros: Free service Food and coffee
Cons: Free service Food and coffee
Cons: Very tight seating in the double decker near the rear particularly for a six hour flight. Food and drink were very good and check -in clerk got us on an earlier flight. Only complaint really was the lack of any leg room.
Pros: The crew was brilliant. They were so cordial and helpful. Every one of the, was attentive and cheerful. Well done
Cons: The filet I ordered was so tough that it was inedible. On the whole, the food was not very good, ev n the tea service which was weird. Also, the business class seat are poorly designed. If one is in a window seat and the person on the aisle is using the foot rest, one is trapped in place.
Cons: Needs WiFi
Cons: First of all my booking didnt have a checked bag included !! Since when british air do not include checled bags in their tickets .
Second its way too expensive to add the baglike 100$ for each flight !! 400$ for me and my wife !!
Third when i checked in and wanted to chose my seat 50$ each !!!
Cons: The 60 euro bagage fee for just checking 1 bag was excessive. There was no obvious way to pay on line or with the app
Pros: The service, was excellent
Cons: Other passengers not respecting the crews instructions.....
Cons: Luggage Fees out of Croatia despite my One World Status were a big surprise!
Pros: One particular member of the flight crew (Jennifer Foster-Moore, I think) was stupendously kind and helpful. The cabin service manager (a young gentleman) was also very helpful. The ice-cream bar mid-flight was a nice touch.
Cons: The equipment for this flight is a 747-400. Hence, the personal entertainment system is old: no games, and the video can be shaky.
Cons: The airplane was really old.
Cons: Pre boarding at the gate was slightly chaotic
Pros: Crew was very nice and no surprises while boarding at the gate
Cons: You had to pay for snacks or water
Pros: Crew was amazing
Cons: Waiting area before boarding was really hot, if you can’t afford air conditioning then maybe electric fans!!
Cons: I booked and paid for special seats (last row in one of the cabins ) but they changed my seats as they changed the plane!
Pros: Crew was nice. No water or basic beverage service
Cons: Water or basic beverage service
Pros: not much
Cons: Equipment change from A350 to very old 777. Long delay.
Cons: Food was awful.
Cons: Could have been on time and better prediction of delay length
Cons: No meals served, and no beverages, unless you are willing to pay inflated prices for garbage. They will give you tap water if you ask, and that's that. I still find this approach despicable and unnecessarily stingy, especially since this is BA, not a lowcost.
Pros: the crew was courteous and did their best to address problems that were beyond their control. alcoholic beverages are free.
Cons: the light and most of the screen features did not work in our seats. I have encountered this problem before. this is a long and expensive flight for this stuff not to work. the food (special meal, asian vegetarian) was an awful, undistinguishable mush--poor presentation and dubious nutritional value
Cons: Overbooked flights led to a missed connection resulting in a 12 hour layover
Pros: It's like Air India the crew is old and cant serve the aircraft. Nothing I liked. Flight was very old. Waste if money.
Cons: Change the aircraft. Give us new aircraft or at least inform passengers this is old aircraft so we don't book. Premium economy price was very high. No service. Entertainment tv 4inc which doesn't work.
Seats uncomfortable. It's better to travel will Emirates.i have no words why did I travel in BA.
Pros: Food
Cons: Organization
Pros: Pilot communication
Cons: Free snacks & drinks
Pros: Not amazing...rather lack of attention.
Cons: It was 20 of us in the cabin. Better attention? More alcohol?
Cons: Announcements at the gate: there were none. The flight was slightly delayed and there was not a word from BA agents.
Cons: We went to Gatwick(75.00 Uber) to reschedule in person and we were told there were no refunds and if we wanted to change it would be 250 pounds. It is my wife’s and my 35 year anniversary and this wants a mood dampener
Cons: Too long to get luggage off plane
Cons: We waited THREE HOURS just to check our bags; we didn't have time for a meal prior to boarding as a result. Were told in-flight that they should've given us vouchers, and now we'd have to pay for something to eat. Our luggage was lost and took four days to be delivered.
Pros: Our flight attendant was awesome. Very friendly and attentive.
Cons: The cabin temperature was cold and the flight was delayed by over an hour.
Cons: Plane was late taking off,
Crew did not provide water when requested. They were busy with beverages that they could sell at a cost.
Pros: Crew good, plane clean.
Cons: Seats very cramped.
Cons: Leg room is laughable and charging $65 to check a bag is ridiculous.
Cons: We had to beg for one cup of water on a 3 & 1/2 flight. Very poor customer service.
Cons: - Leave on time
- Working onboard Entertainment system
Pros: The crew was excellent. However the business class seats were terrible. You had to step over a sleeping customer to get out of the seat. There was no place to put anything other than a distant little drawer under the TV. The food choices were the same old chicken and pasta.
Cons: Food selection
Cons: Checking, boarding and overall experience
Pros: The crew.
Cons: The aircraft: too old! No charging ports, entertainment system horrible.
The food was not super.
Pros: The crew were all nice.
Cons: Aircraft VERY aged--NO charging ports?!
Entertainment screens tiny and old touch screen interface, slow to respond. Remote control on arm rest=accidental volume changes and such.
Do NOT get the veggie pasta, it's terrible.
Overhead bins do not hold large bags correctly.
Pros: The food. Crew was ok
Cons: This is basically a southwest plain with a curtain to separate classes. No entertainment, no first class seats, no WiFi. Just a seat between us. No legroom. Y’all should be ashamed to call that first class. Waste of $
Pros: The onboard crew and food were great. The gate crew and grounds were rude and unknowledgable.
Cons: The great seats we reserved were given to staff and we were stuck by bathrooms & crying babies. My husband’s seat was parallel to a mom of an infant traveling alone.He could not recline because she’d have to step over him. We’re compassionate but these seats are too $ not to use for intended purpose
Cons: On time.
Cons: Distance between seats on the low side i.e. not much leg room. TV screen again on the small size in comparison with other airlines. Ear phones poor build quality and sound. Plastic cutlery. Small meal trays. No hand wipes with meals. In comparison with other airlines BA is only an average carrier.
Pros: The crew was nice
Cons: Se take to much turbulence
Cons: Rerouted thru LA and I have filled in all the challenges faced in previous review.
Cons: Schedule issues, rerouted thru LA, very very painful travel, multiple security checks for an issue from the airline schedule. Airline doesn’t give reroute options. Two bags opened and missing personal items. Very frustrating travel. Kids meal choices missing on rerouted flights. I can go on...
