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The south lounge was very average with nothing special at all from seating to food etc. They should do much better!

Everything could have been better, the flight was late by few hours on two days Jan 22 and Jan 23. I missed my connecting flight to WAW. The seating in business was terrible ( old airplane) the seat was an economy seat that reclines to 160 or 170 degree. It was very bad for the money it cost

I missed my flight because I was 5 mins late..apparently the flight left early. I came by 0755 , for a flight that leaves around 0900 and the crew did not let me check in. And I did not get my refund back.

Cairo airport is a mess - be warned that there are multiple layers of security checks (all haphazard and chaotic) that takes time before you can even get to the check in desk. For some reason BA does not offer mobile check in on this flight. Food is non existent on this flight (some snacks / unhealthy and extremely limited options available for purchase at inflated prices). Flight took off late and landed even later with an aborted landing at LHR (no explanation given). Baggage took 30 mins to arrive. Avoid BA on this sector is my opinion

Crew was good. Food and entertainment system could have been better

We missed the connecting flight due to a late departure of British Airways from Germany. No one can help the weather though. It was more the initial customer service on arrival at London from Germany (passenger connections) that was disgraceful and the reason for my rating, however once we found the British Airways help desk they were able to re-book another flight and provide amenities to get us through the next 16 hours wait.

Crew, cabin, and entertainment were good, but we boarded the plane and were subsequently delayed for four(!) hours. Would have preferred to been boarded later, or off-boarded to another flight instead of being trapped on the plane for four additional hours.

staff was good. Food could have been better, but choices were limited from the start. Entertainment voice was not good

We got delayed by 16 hrs.

Flight was cancelled.

None

BA cancelled my connecting flight, thereby lengthening my layover in London for many hours. There was then an equipment problem in London, lengthening my stay for at least two hours more. My total stay at Heathrow was therefore over 8 hours. BA telephone customer service is also extremely poor. The crew was fine, the seat in the plane was fine, the food was actually a little better than usual. The lounge is pleasant. I will avoid flying BA in the future, to the extent possible.

The staff were excellent. The seat was too cramped. During turbulence, the tail of the plane wagged like that of an excited puppy.

I hated everything from the delayed flights to the services

Very short transit times. Had to rush to catch flights. Bags lost in the process.

Meals were really bad. It was difficult to put the cabin baggage into the stows. I don't think to travel again to US by British.