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Cons: Clean the rest room and fix the lavatory

Pros: Good in flight entertainment, low cost, service okay

Cons: Bad service in terms of understanding things.

Cons: Flight attendants skipped/didnt serve our row any drinks.

Pros: No issues. New aircraft! Better than the trip from Manila to Sydney

Cons: Nothing comes to mind

Pros: NOTHING!

Cons: A HORRIBLE EXPERIENCE WITH FLIGHT NETWORK. I WILL NEVER EVER AGAIN BOOK MY TICKETS ON KAYAK.COM DESPITE MAKING AN ONLINE BOOKING THE PREVIOUS DAY AND RECEIVING BY EMAIL A FLIGHT CONFIRMATION BOOKING REFERENCE NUMBER, 6 HOURS INTO THE DEPARTURE, FLIGHT NETWORK TELLS ME THAT THE BOOKING IS CANCELLED AS THE AIRLINE COULD NOT CONFIRM THE BOOKING ! BEWARE, AS OUTSOURCING TRAVEL AGENTS ARE PLAYING GAMES !! VERY UNRELIABLE !

Pros: Flight crew helpful

Pros: It got me there.

Cons: Vintage plane.

Pros: Great service both on the ground and in the air. The staff was very nice and made sure everything for me was perfect.

Pros: Nice and attentive crew.

Cons: Seats not comfortable in premier economy.

Cons: No leg room at all, cant believe those seats met legal standard. The plane smelled, boarding was a nightmare because too many people had big bags. An announcement had been madd that vags would be collected, but obviously were not.

Pros: The crew was excellent and surprisingly the seats were comfortable.

Cons: I think more attention should be paid to cleaning the plane and eeek, there was no liqueur in economy class. Music selection in entertainment should be wider too

Pros: Crew was good, seat was not, it was freezing cold and one little blanket was inadequate!

Cons: Provide another blanket when needed, was wearing shorts and a short sleeve shirt.

Pros: Boarding was organized

Cons: Vegetarian food wasn’t great

Pros: On time

Cons: Everything. Bad business class food. Old movies. No inflight service.

Pros: Malayasia airlines made me sad since they left my luggage in KL on my trip to Shanghai today. The agent in Shanghai was really bad to handle situation. He doesnt care at all. No one from Malaysia Airlines showed off to explain the situation. Me and my wife dont have any clothes to change. Very bad

Cons: Malaysia airlines need to Change the behavior of the staffs in shanghai especially the agent or the station manager of MAS

Cons: Frustrated

Cons: 1. I am not sure if your crew members could speak English or not. I didn’t understand what they were talking about or what was happening. 2. The plane took off under extreme thunderstorm. I am not sure if this was safe to do so but the plane was extremely bumpy, going down rapidly for about 30 minutes. The whole cabin was then in chaos. People started turning up, crying and writing last words. However, your crew members GAVE NO INSTRUCTIONS, BROADCASTING OR UPDATES ON WHATS GOING ON. What they did was mocking around with each other in Cantonese. 3. This would be my last time travel with you - I was your loyal customer since student time. But after this awful experience I chose not to go with you anymore.

Pros: The customer service rep from the United at the check-in was awesome.

Cons: I bought my ticket from justfly.com. My vegan food choice did not feed into Air China. I had no food.

Pros: seats selection was too difficult as the net services were not good

Cons: the service from air china pripor departure

Pros: I booked this time China air for my parents and because of delayed flight we had very bad experience. Japanese boarding ticking staff were cooperative but seems they don’t have power

Cons: They said they understand situation but they were afraid to solve but there were staff name Ms. Umeda Ms. Yasukawa and Ms. Ai were very nice trying to handling the situation but as we were very cooperative and understanding that not their fault. My parents are old my mother can’t walk probably and Blood pleasure patient. I ask for room in Beijing because of 18 hours delayed stay. But they failed for get Hotel. But Japanese staff were nice also crew. I would love to give 5/5 rating but honestly was bad experience only because of delayed flight and couldn’t get recovery.