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Pros: Crew pleasant and friendly

Cons: The food is terrible. Selection of beverages and meals very limited.

Pros: Crew was alright, food okay, leg room acceptable. Good part, plane was so big that enable us to pick and choose where to sit.

Cons: For instance be more careful with the luggage. They lost my luggage and don't know where it is.

Pros: Flight is okay when it is on time.

Cons: We arrived to our destination 12 hours late both going there and coming back due to delayed flights and missed connecting flights. Dealing with airport staff was a nightmare because the lines were long and counters were understaffed.

Cons: I experienced a long delay and got stuck sitting in plane got another 2 hours after boarding before we could take off

Pros: Business class pod was excellent. Free WiFi

Cons: I could only use WiFi on one device. So choose preferred smartphone or tablet ahead of time.

Cons: The crew’s English was awful; this making this Cartier a bad choice for non-Mandarin speaking travelers. The power port is throttled at 20W, make my sleep therapy machine inoperablere so I got no sleep on a 12 hour flight. Food was mediocre at best. Never flying China Eastern again.

Pros: It finally took off. The crew is polite.

Cons: The flight was delayed 5 hours and there was poor on site communications. This is the definition of a poor flight.

Pros: Food, service (at lounge, gate, and onboard, especially onboard), clean and comfortable flight. I slept for six of seven hours on one leg and twelve of thirteen in the next!

Pros: Great check-in with Weimao, if I remember right. Got through security fairly quickly. Boarding was fine, a long way to the back . . .

Cons: The worst earphones I’ve ever used. They fell out at least 100 times while trying to watch Dumbo. There seemed to be reasonably good programming, but I wasn’t going to continue with those earphones. My ears were sore after trying many ways to get them to stay in my ears.

Pros: Friendly and smiling

Cons: No fruits after service for dinner

Pros: Food was slightly better than the previous flight.

Cons: Same lousy headphones. My seat had a led rest that made it harder to get in and out, and wasnt usable due to the close distance to the seat in front. What was the designer thinking? I missed the drink service if there was one, never saw water going around until right at the end. . .

Pros: Games to play behind the seats are good,,,they seats are a little tight...

Cons: just an ok trip

Pros:

Cons: Flight got delayed in Xiamen, miss the connecting flight to chongqing.

Pros: Great airplane (787 Dreamliner), comfortable seats, lots of meals, no charge for beer & wine

Cons: IMO, the flight attendants should understand better english. It was clear they didn't understand much. I had to claim checked bags and recheck every flight segment. No abilty to reserve seats unless it was more than 72 hours before departing!

Pros: Nothing

Cons: Late

Pros: Easy boarding and flight was 3 and 3 across. Short flight but nice surprise that they still served a full meal and came by twice serving drinks. Would fly again.

Cons: They keep the air temp. somewhat warmer than we are used to in the US in the cabin but we just kept our vents above our head open with a breeze on us so it was ok.

Cons: Great price getting from a to b.

Pros: Missed flight due to incompetence in rechecking bag. Check in kiosks do not work. Whole operation totally understaffed. I did not like anything

Pros: as expected

Pros: Seat was not comfortable

Cons: Quality of Indian food

Pros: The seat space, and the ability to recline the seat was surprising.

Cons: It is what it is.

Pros: Food and entertainment was great

Cons: Dirty bathrooms, cramped seats, and still can't believe they still load the front of the plane first... takes forever

Pros: I actually like the foods and the seat is comfortable for the price I paid.

Cons: Everything is good.

Pros: The food was great. The crew is great also. The seats are just economy seats. Hard to give them

Cons: There was a delay on boarding. Don't know exactly why as we where 40 minutes late when we landed in Seattle.

Pros: Crew was excellent

Cons: As with all airlines, seats were cramped and not enough leg room when traveling Economy

Pros: Friendly crew. Comfy seats. Timely meals and snacks.

Cons: Food is too salty

Pros: Great seat and staff.

Cons: It was great!

Pros: Absolutely nothing.

Cons: They should learn from Emirates or Qatar Airways on how an airline service should be.... never again, sorry Etihad...

Pros: Overall good for economy.

Cons: Nothing really. Perhaps the food.

Pros: Overall satisfied.

Cons: More layover time. We bare made our connection to Milan because of need to clear passport line.

Pros: Flight attendants very friendly

Cons: If the flight left on time - I missed my connection

Pros: Crew was great.

Cons: Doing better with last minute delays and connecting flights. I’ve lost my bags for the second time now

Pros: Nothing

Pros: Good performance of ground staff in kabul

Cons: On time flight not delay

Pros: Yes

Pros: The crew in this sector is ALWAYS rude, and the food is substandard.

Cons: Better attitude from the crew, food quality needs improvement (substantial) and cleanliness

Pros: Good service and great customer service

Cons: App functionality

Pros: Crew was very nice the seats were not very comfortable

Cons: A little more room

Pros: Arrived alive.

Cons: Literally everything. Plane was super dirty upon boarding amongst other typical AA complaints.

Pros: The crew seemed nice, they allowed me to board early.

Cons: There was no entertainment because the system was not working in our area.

Pros: Comfortable seat, great crew.

Cons: Flight delayed, no USB port and no entertainment

Pros: Yes

Cons: Everything was good

Pros: Crew was great and helpful despite oversight in my special meal.

Cons: Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!

Pros: The crew were excellent and seats were comfy.

Cons: Headphones for the entertainment centre.could have been better. Sound quality not great.

Pros: Since I was upgraded to business class for free due to overbooking, there really is nothing I didn’t like! It was a once-in-a-lifetime experience!

Cons: The dual headphone jack at my seat designed for use with the provided headsets outputted only a constant clicking noise on the right channel, so I ended up using my own earbuds.

Pros: Good crew service

Cons: Delayed flight. No onboard wifi and seatbiack/streaming IFE. Poor snack quality.

Pros: crews were amazing and friendly.

Cons: i couldn't think of anything at this time.

Pros: This time I didn’t have to go into the corral till close to boarding I still can’t believe you cannot bring bottles of water from vendors to bring on the plane if it was allowed I wouldn’t have to keep calling the crew to bring water.. after second request the crew knew I wanted water... flight late

Cons: Allow bottled water on the plane ... or at least sealed bottled water!!

Pros: Land crew attention was polite and nice

Cons: Restrooms on board was dirty, no toilette paper nor tissues. One fight attendant was particularly impolite, hitting and pushing instead of asking

Pros: Crew was very friendly and professional

Cons: 45 minutes late departure

Cons: The seats are uncomfortable

Pros: Way more leg room than I expected. The crew was very nice, the announcements were made in 3 languages, which was nice for the non-Amharic speakers!

Cons: Boarding in Lomé took a long time, which I believe made us a little later at the airport. Not sure if that is something fixable or not

Pros: The crew was adequate.

Cons: The airplane was old and dirty.

Pros: Nothing

Cons: Lost our bags twice and 19 hr flight became 31 hours to get to our destination. Now return flight is already delayed 1 1/2 hours

Cons: Be on time

Pros: Excellent crew. They were looking out for the passenger comfort.

Cons: I had a delay in my original flight coming home which caused me to miss my connection from Beijing back to New York. I as well as my fellow passengers received absolutely NO assistance from ground Air China crew either in Ulaanbaatar or in Beijing.

Cons: No meals served, and no beverages, unless you are willing to pay inflated prices for garbage. They will give you tap water if you ask, and that's that. I still find this approach despicable and unnecessarily stingy, especially since this is BA, not a lowcost.

Pros: It was very comfortable.

Cons: If my actual flight hadn’t gotten cancelled. Also my tv didn’t latch, so it rattled a lot and when the people talked on the speaker, if you were plugged in, im pretty sure it would cause hearing damage....

Pros: The onboard crew and food were great. The gate crew and grounds were rude and unknowledgable.

Cons: The great seats we reserved were given to staff and we were stuck by bathrooms & crying babies. My husband’s seat was parallel to a mom of an infant traveling alone.He could not recline because she’d have to step over him. We’re compassionate but these seats are too $ not to use for intended purpose

Cons: Rerouted thru LA and I have filled in all the challenges faced in previous review.

Pros: Seat was super comfortable and crew is great

Pros: The kind crew

Cons: Same meal three times in a row. The flight had to return three hours into the flight. I would like a refund

Pros: The crew was adequate.

Cons: The airplane was old and dirty.

Pros: I booked this time China air for my parents and because of delayed flight we had very bad experience. Japanese boarding ticking staff were cooperative but seems they don’t have power

Cons: They said they understand situation but they were afraid to solve but there were staff name Ms. Umeda Ms. Yasukawa and Ms. Ai were very nice trying to handling the situation but as we were very cooperative and understanding that not their fault. My parents are old my mother can’t walk probably and Blood pleasure patient. I ask for room in Beijing because of 18 hours delayed stay. But they failed for get Hotel. But Japanese staff were nice also crew. I would love to give 5/5 rating but honestly was bad experience only because of delayed flight and couldn’t get recovery.

Cons: Being near the back of the plane we missed out on all the food options except for the chicken wrap which was horrible. You ran out of everything else.

Pros: I learned not to fly with air Canada again

Cons: Stop lying to passengers Give little care to travelers with infants Telling us that there are so many infants traveling and no bassinet seats are available then find out that air Canada had sold themSellig for $100... Is a decisive act and careless

Pros: Yes, the seat was good. The crew was good. The food was average.

Cons: Diversity (for the food) and free alcohol (1-2 drinks are reasonable for 11 hours flight)

Pros: Not one thing

Cons: Too crowded. The service was horrible with cranky attendants. I had to clear my own food tray. Inconsistent and uncomfortable

Pros: MAN-MUC & MUC-CPH via LH. Business class. LH Businesss class is middle seat of 3 is empty and larger amounts of baggage plus you have access to lounges. Both planes flew and arrived reasonably on time, which is what I look for.And I got all the Business Class extras.

Cons: Security at Manchester was very slow - long enough make me ill from standing in one place too long. But then I was well looked after. The meals on both flights were identical; I don't think it can be a big problem to correct that. I took a long time to get accepted by the WiFi in the two lounges.

Pros: Excellent service

Pros: The crew was fun, informed, and very helpful.

Cons: The seat, the entertainment, the headphone jack, the food.

Cons: Had our luggage checked for connecting flight in Frankfurt

Pros: I upgraded to premium economy, worth every dollar. seats were comfortable and reclined quite far.

Cons: honestly nothing needed improving .

Pros: The kindness of all people working on Swiss was very special

Cons: The food was not very special, but the chocolates were awesome

Cons: Flight delayed due to technical issues, boarding crew said there was a hole in the plane and that it might be canceled. After a long delay we finally tookoff. Plane was very cramped and very little room for the legs. Food and entertainment were average and fine.

Pros: The crew was good, not amazing and the seats were adequate, not generous. The food was sppealing.

Cons: The whole experience was positive.