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Pros: Nothing

Cons: Took forever to check in even though I got to the airport well ahead of time. The self check in stations were not working. The flight was delayed for 2 hours

Cons: 3 cancel flights

They cancel the original flight

Cons: They moved the original flight (direct flight) for a flight with stop in bogota. They did this because the flight NYC-bogota was empty. They delay the flight nyc-medellin to mive the people and fill the bogota flight. I need to arrive at 1 because i was attending a funeral and i couldnot attend the funeral

disorganized

Pros: food

Cons: the service at the airport was terrible. personal is not enough and also the avianca customer service is awful. I will never use that airline bedore

Avoid this airline at all cost

Pros: Absolutely nothing

Cons: Everything first every single flight taken was delayed by at least 30 mins and not on time, then they played last minute rescheduleds in which they over booked by like twice the amount of people on flight and offer a mediocre 100 dollar travel voucher to make up for it to get on the next flight that’s 4 hours later. Since no one took that offer they ended up rescheduling it and stopping in other places to ale up for the lack of space, what was suppose to be a 6 hour flight turn in a 12 hour flight.

Pros: It was a delayed for 4 hours and even then was another dalayed of 48 minutes