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It was a direct flight which was good. Avianca confiscated bottled drinks purchased in the terminal near the gate. They did not warn passengers that all carry-OMS would be searched prior to boarding where this would occur. This is illogical, causes anger and frustration plus resentment towards the airline. Bogota airport needs to seriously work on it efficiency at security/passport control. It was slow beyond belief and it being a hub with many domestic and international connections being made, this process needs to be improved upon significantly.

The flight was late departing Bogota by almost 1 hour. They blamed it on cargo loading but what all the passengers could see was that they were very slow to process the people boarding the plane, then the Avianca staff searched ALL carry on bags for ALL passengers right before boarding and confiscated bottled drinks purchased in the airport near the gate! This made no sense at all. There was no announcement not to bring liquids from the terminal. This costs passengers money and causes them frustration, and resentment towards the airline. It was quite clear the passengers had purchased beverages because it was going to be a long flight with very minimal food/beverage service. Either inform passengers of this practice prior or stop it altogether. Passengers have choices about which airlines they want to fly with.

Kayak. You have got to be kidding !!! Get on top of things. !!!1

The flight never happened. Kayak you should know that as we asked you to get us a refund. I was told personally by Thew Avianca office in Cuenca that we are going to have to wait at least 4 months for the refund. This is not good enough. We are going to the credit card company, as obviously Kayak is not helping us with this issue. So HOW was my flight TERRIBLE !!!!!!!

Boarding process is really bad, delayed flight no announces, really poor information.

Avianca’s customer service is the worst I have ever encountered. It should be easy for another airline, even with bad customer service, to take over their share of the market.

Is the decime time i don’t receive any help from you

Pros: The crew is very polite and organized. They are really making an effort to be on time

Pros: Puntualidad

Cons: Quise comprar un equipaje 3 dias antes, la app es malisima, trate mil vecss Imposible siempre fallaba Lleve al aerop los comorobantes e igual mw cobraron el Doble, la gerete una maleducada me trato super mal, me pidio comprobantes, le mostre y no hizo nada Horrible atencion!!!!?? Desastre

Pros: Flight cancelled at last minute still awaiting refund to my credit card. 4270 xxxx xxxx 9954

Cons: We understand the problems with cancellations but refund online after phone agent said that was the only way is still missing.

Cons: My wife lost the fly for delay in the first fly from Cúcuta to bogota

Cons: We were not allowed to check my bag in line 2 hours early. Time listed on e boarding pass was at gate but we were in line 2 hours early and not alerted to get put ahead in lines. Misleading us and 3 others we knew of to not allowed to check bags or go to gate. Had to rebook next available 1 1/2 days later.

Pros: Crew was ok.

Cons: Four people at the desk in the check in as area, totally insufficient for the whole operation in a busy day.