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Pros: No response given.

Cons: After all these connecting flights especially after being delayed in Cali, the flight in Bogota was delayed and the Avianca crew did not announce it. After realizing it was time for boarding according to the time that I needed to be at the gate from my ticket, that's when people were realizing there was an issue. Once I got to the podium and handed my tickets the staff handed a voucher. There wasn't a hello, we're sorry for the inconvenience or the reason why the flight was delayed 2 hours. I had to ask them why what happened, what is the voucher for, how does it work, what time we were expected to be at the gate. The staff made everyone aware that we needed to be at the gate at 4pm so we can depart at 445pm. The food was okay and the staff looked a little annoyed when serving drinks. I shouldn't say all of the crew but from the back half of the plane the staff looked annoyed if not bothered. Didn't get to NYC until 12am, but had to wait on the runway for an additional 20 minutes. Again no communication on what was going on.

Pros: The airplane

Cons: The delay and boarding

Cons: Delayey

Cons: lack of vegetables and flavor in the food.

Full day delays, bad customer service

Pros: The planes had individual entertainment systems

Cons: First flight delayed causing us to miss connection by 3 minutes. A large group of people on our plane missed the same flight. We had to wait 9 hours with 2 kids for the next flight with only a free fast food lunch offered as compensation.