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Pros: Seat comfortable

Cons: Announce flight status and boarding process

Pros: Nothing

Cons: Change the whole system be more kind and human

Pros: nothing

Cons: better food

Pros: I liked the food and the service from the crew.

Cons: Entertainment screen and updated aircraft. Bogota to San Salvador flight was short and provided many inflight entertainment options and more comfortable seating ( leg room ). A this 6 hour flight was the opposite and extremely uncomfortable to be using an outdated aircraft for a long flight. I should have flown direct into LAX.

Pros: Crew seems to try

Cons: Avianca seems to ALWAYS have an issue .. late, delayed, etc...but the worst thing is that they don’t live up to their mistakes and reimburse customers for their mistakes. They should be forced to improve their service or be put out of business. Come on Avianca ! Step up your game... instead they know that there is no competition so they just take advantage of their customers. Can we get a new airline in Latin America please!?!

Cons: Keep the business and star alliance gold boarding lanes open and exclusive for the respective customers for use at any time whenever they show up at the gate. Otherwise it is a chaos to board along with economy. Also, everything was broken in my business seat

Cons: The plane broke on the runway and was towed back to the terminal. They put me on the next plane and that one had mechanical issues too and was 30 mins delayed. Scary! I missed my connection to USA. T Aviamca made me pay $600 for a new ticket to Miami and then I had to arrange a new ticket with another airline to get to San Diego. The whole experience cost me the loss of a $3500 ticket, a $600 tickets, a $100 for a rental car, and the loss if my NY Eve plans. They dont care. Do not fly Avianca. Delta or Alaska would never treat a passenger thos way. Beware the Star Alliance. I will give up my Gold status with United in 2020 as a result of the behaviour of their so-called 'partner' airline. Imagine if I had been traveling with my family?! Wow!

Pros: not much

Cons: same reasons given for previous flight

Pros: The seat wasn’t working properly

Pros: Decent entertainment but the headphones provided were bad.

Cons: Flight attendants were terrible. No name tags. Sat in the back gossiping the whole flight. Didn’t even bring around water after serving the “meal” right after takeoff.

Pros: Connection was literally impossible to make, running at full speed across the airport. They should NOT sell this connection or it should not be suggested. People will just end up missing the connecting flight and upset.

Cons: Do not trust a connecting flight with avianca. They do not allow enough time to get across the airport.

Cons: Late

Pros: Boarding was fast and we left on time

Cons: There was no sign or indication at the gate the we were at the right place. The screens in the terminal also didn't say anything about it.

Pros: Check-in was fast

Cons: Food

Pros: Check-in was fast

Cons: Food!

Cons: I arribes at the airport 1 he before the original flight time because the flight was delayed 50 minutes. Counter told me I couldn't check in my luggage anymore. Avianca was using any possible excuse to give seats to stand by passengers from other flights. There were very long lines of stand by people at the Avianca area.

Pros: Nothing

Cons: Everything. Never in my life I experienced this. It was beyond inefficiency, it was literally CRUELTY

Pros: The crew was attentive

Cons: The aircraft needs better maintenance. My table was tilted and the seatbelt was twisted

Cons: Avianca is constantly delayed.