Traveller reviews
Overall rating
6.4
Good
Based on 386 reviews
Boarding
6.7
Comfort
6.4
Crew
7.0
Entertainment
5.2
Food
5.0
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Avianca information
| IATA code | AV |
|---|---|
| Routes | 178 |
| Top route | Medellín Jose Maria Cordova Intl to Bogotá El Dorado |
| Airports served | 47 |
| Top airport | Bogotá El Dorado |
Avianca traveller reviews
Pros
"Great Airline with excellent Service!"
(in 221 reviews)
"The crew were very nice."
(in 277 reviews)
"Flight crew was very attentive."
(in 216 reviews)
Cons
"The flight attendant was rude."
(in 460 reviews)
"Business class seats are outdated."
(in 25 reviews)
"The food was good too."
(in 302 reviews)
Recent reviews
Traveller rating
1845
675
498
624
11
Find reviews that mention:
flight attendants
flight was delayed
connecting flight
great flight
excellent service
food was good
crew was friendly
old plane
great airline
la comida
customer service
hour delay
business class
everything was ok
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6.0
On a 7 hour trip from Costa Rica to Washington DC we were not even given a water to drink
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6.0
On a 7 hour trip from Costa Rica to Washington DC we were not even given a water to drink
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2.0
I will never fly on Avianca again, even if I have to pay a premium to fly the same routes on other airlines.
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2.0
Muy lamentable que nos cobraran tantas maletas, no volveremos a viajar con esa aerolínea.
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4.0
The only think that l like the service at the counter for people with special services 🙏🏼 What they can do better on the airplane the seats are to small and the spaces in front the seats are to narrow my legs hurting ti much l couldn’t stretch them and duffer or crams on my legs and the food are mediocre very bad
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4.0
Avianca is the new Spirit, a low cost carrier but with a full price. Nuts.
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4.0
An absolute disaster of boarding process, the flight was late
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2.0
Avianca changed my flight and made me sleep in an airport
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4.0
Unable to print tickets. Therefore i was charged extra fees because the clerk did no accept screen shots with check in info provided by kiwi
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2.0
The punctually because I flied in a different schedule for a mistake on your papers
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8.0
You could do automatic check in, although grateful for the food it could be better.
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4.0
The crew on board was polite however the check in was inefficient and stressful. Avianca personnel at the airport was uninformed.
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10.0
Organized, comfortable ,
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2.0
El vuelo presentó retrasos y nunca daban respuestas claras al respecto
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2.0
Worst airline ever. Do not use it.
review from
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8.0
I came back from El Salvador in economy and the seats were comfortable great space between each seat
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10.0
Better to entreteniment
review from
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10.0
We need to watch movies
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2.0
Baggage fees are ridiculously high. Food portions were very small and disappointing.
review from
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8.0
Good experience
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8.0
It was an international flight (more than 3 hrs) and they only gave as inflight food a cheese and ham croissant, an energy bar and a coffee, and I was in business class!! I cannot imagine what they were giving in economy class!!!
review from
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8.0
It was an international flight (more than 3 hrs) and they only gave a croissant with ham and cheese, a granola bar and coffee… and I was sitting on Business class!!!! I cannot imagine what they gave on economy class
review from
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2.0
Ni una botella de agua te dan. Ninguno de los asientos se reclina. Avianca cada vez peor
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2.0
Avianca me vendió mi tiquete de regreso de Barcelona a Bogota . Me pusieron en una situación económica y emocional desalentadoras , lo que significa tener que pagar de más mi tarifa del vuelo de regreso y los gastos de mantenerme en la ciudad de origen . Todo por la mala ejecución de mi vuelo de regreso de un funcionario de Avianca
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4.0
El Aeropuerto de Cdmx: sucio, sillas rotas y cero comodidad.
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4.0
Bad service.
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4.0
Did not like anything. Uncomfortable airplane. Bad service
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2.0
Worst airline ever. Do not fly Avianca.
review from
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4.0
Nada de comida: una botella de agua pequeña y un sándwich enano. Nada de entretenimiento, ni películas, no dieron audífonos. Realmente horrible el vuelo
review from
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4.0
The website never seems to work. Getting a seat is very difficult.
review from
Avianca FAQs
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Flight status
Avianca route map
Top airports served by Avianca
- Bogotá El Dorado Airport (BOG)
- Medellín Jose Maria Cordova Intl Airport (MDE)
- Cali Alfonso B. Aragon Intl Airport (CLO)
- Cartagena Rafael Nunez Airport (CTG)
- Barranquilla E Cortissoz Airport (BAQ)
- Santa Marta Simon Bolivar Airport (SMR)
- Bucaramanga Palo Negro Airport (BGA)
- Pereira Matecana Airport (PEI)
- Cúcuta Camilo Dazo Airport (CUC)
- Montería S. Jeronimo Airport (MTR)
- Miami Airport (MIA)
- Pasto Antonio Nariño Airport (PSO)
- New York John F Kennedy Intl Airport (JFK)
- Valledupar Airport (VUP)
- Madrid Barajas Airport (MAD)
Avianca contact information
- AV IATA code
- +57 18000 953 434 Call
- avianca.com Visit
Overview of Avianca
Travelers that fly with Avianca can choose from two different classes for their trip: Economy and Business. Economy provides basic amenities like a free checked bag, a complimentary hot meal, and access to the flight’s entertainment system, while Business will allow you to check up to two suitcases at no cost, benefit from priority boarding, and have access to the VIP lounges that can be found in certain airports.
Although this airline primarily operates out of Colombia, it services flights to over 150 destinations, many of which can be found in other countries. For those that would like to vacation in Europe, it is possible to travel to Spain, the Netherlands, Germany, and the United Kingdom. If you would rather go to a different country in South America, you can choose from destinations such as Guatemala, Ecuador, Uruguay, and Venezuela.
Avianca is known for having codeshare agreements with over 15 international airlines, including popular companies such as Air Canada, United Airlines, Iberia, Turkish Airlines, and Silver Airways.
Upwards of 10 different types of aircrafts can be found in this airline’s fleet, with some examples including Airbus, Boeing, and ATR. The Airbus A320-200 is the most common plane that is used, with more than 35 being flown by the company, and the aircraft is best for servicing medium-range flights that fit 150 passengers or less. The Airbus A330-300 is the largest plane that is used by Avianca, as it fits up to 300 passengers and crew members, making it ideal for longer international flights, such as to Europe.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.