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My entertainment didn’t work through my flight, the crew member did the best they can but did not work.

Seats were terrible

I had to pay another time my luggage, because I didn’t receive email but I showed them my discount from my credit card by taca

Didn’t like most of it - I was put in the emergency exit and asked to be removed from it and they didn’t accommodate me - no did they tell me what my obligations were - it was very uncomfortable because I couldn’t recline You can’t buy anything and they only offer water and coffee and a sandwich of their choice

Kiwi.com took our money and then encouraged us to cancel our flight to San Jose saying they would assist us with a refund. They never assisted us. So we lost the flight and $1200. DO NOT BOOK ANYTHING THROUGH kiwi.com

1 hour delay

Flight was delayed, missed my connecting flight, airline was not helpful at all

If you want a flight that treats you like a luggge or a cow or a non existent person. This is it. Where do I start?! The earplugs will give you a migraine. The movie/tv screen is unresponsive or has a 5 second delay time. Some functions on the tv screen do not work. Two small disgusting meals that even prisoners do not receive You cannot buy extra food or anything on your flight. Bathroom stinks. The flight was dirty to enter with. My first and last time using avianca This is a disaster.

All monitors were broken. Seat backs broken so they would not remain reclined. Screen kept flopping forward and hitting me.

The plane had technical problems and we were on the ground in the plane for a couple hours. Not typically and issue. But nobody informed us what was going on. The pilot said the mechanics fixed the problem and we are all set to go. Then we disembark the plane where we got even less information in the waiting area. Lastly the embarking and disembarking process is not seamless. Takes at least an hour doing a t by rows. This is our second incident and will reconsider Avianca. Sad as we used to love Avianca. Times have changed.

Delay over an hour

Terrible airline. Bad movie selection. No wifi. Bad food. No drinks. Bus to terminal. Terrible app.

Few problems I’ve discovered: 1. The e-ticket icons were misleading, lead me to believe one carry-on was included (image attached). End up costing me $100 for the carry-on at the counter. 2. Avianca does not allow booking to be managed if ticket purchased via 3rd party. I couldn’t purchase carry-on online or upgrade my ticket. 3. Avianca charged me $10 to use the counter instead of using the kiosk. But the kiosks were behind yellow (do not trespass) tape. The lady at the counter said nothing she could do about it.

Flight was delayed by about an hour without any explanation.

Nothing

It was just weird, the plane it was making weird noises and few minutes before landing it’s was moving a lot after all when we land it’s was smallish like gas or something burned.

Airline now is over charging for everything looks like spirit.