Guest reviews
Overall rating
7.9
Good
Based on 1,343 reviews
Overall
7.9
Boarding
7.8
Comfort
7.9
Crew
8.3
Entertainment
7.8
Food
7.7
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Hainan Airlines traveller reviews
Pros
"I had a fantastic experience."
(in 4 reviews)
"Overall service was good."
(in 14 reviews)
"Nice staff, good entertainment."
(in 4 reviews)
Cons
"The domestic flight was another issue."
(in 4 reviews)
"Generally speaking, the service was terrible-- especially the international flights."
(in 3 reviews)
"Limited entertainment."
(in 3 reviews)
Recent reviews
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- Neutral
- Negative
Find reviews that mention:
airplane mode
business class
connecting flight
allowed to use
good food
international flight
better than other airlines
nice crew
good entertainment
bad attitude
long time
pick up my luggage
crew attentive
hours without any advance
great experience
-
5.3
Great value but subpar equipment and service
Pros: I appreciated the price, movie selection, and consider the food adequate
Cons: The crew, with a single exception of a male attendant, was unhelpful and even apparently unhappy with being in the flight. The plane did not have soap in the toilets. The entertainment equipment did not work properly.
review from
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10.0
海南航空， 不错！
Pros: 第一次乘坐海南航空公司的班机，从美国回北京。感觉是服务好， 周全， 空姐态度好。
review from
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6.6
Decent, but not great
Pros: Excellent crew, clear announcements in both English and Chinese, decent food and entertainment.
Cons: Hectic boarding process that required taking a bus and everyone pushing and shoving to board the plane in no particular order. Stayed on the tarmac for 2 hours before taking off and did not recieve frequent updates. When the seat in front of you is fully reclined you have essentially zero space.
review from
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7.0
Overall OK experience
Pros: Direct flight with cheap price. Good entertainment program selection.
Cons: Small seat. Only serving two meals during a 14 hour flight.
review from
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8.0
Check in staff didn’t know the lounge was closed plus sent us to wrong
Pros: Great crew and good service
Cons: Check in staff ...lazy...gave us wrong information regarding our seats and the lounge....not good
review from
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9.3
Pros: Service
Cons: Delay
review from
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5.6
Pros: The food was fine
Cons: Terribly delayed, they could do better informing people about why we got so many hours delayed. When we got to Shanhai there was not HAinan support at all for the lodging the airline provides for the connection.
review from
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4.6
Cons: Just happy to be on any flight back to LAX. Once on the plane, Hainan was good and I would fly them again.
review from
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6.6
Sea to shanghai
Pros: Service was awesome
Cons: Inflight entertainment has a limited selection
review from
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9.6
What a pleasant surprise
Pros: Not knowing much about this airline, I was pleasantly surprised with the short flight from Edinburgh to Dublin. Sorry all you plane geeks, I don't know what model aircraft it was, but I was seated in the middle of a 2-3-2 arrangement. Boarding was speedy, staff pleasant and even offered a sandwich in the short hop. Seats were comfortable and being early on a Saturday morning, it was not fully packed. This meant that getting off was not a chore. I'd definitely use them again and wouldn't hesitate in recommending you use them for the sort flight like I made.
Cons: The only issue that marks them down was the lack of on line check in for the flight (Edinburgh to Dublin). Despite that, checking in via a traditional route was efficient and done with a smile.
review from
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10.0
transfer service
Pros: to have transfer personalized service was an excellent service and great relief, because I didn't known the airport, had to pick luggages, then change terminal and check in again. the person walked along with me, all the way. she was kind, caring, and helpful.
review from
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6.6
Pros: The direct flight to San Jose The entertainment
Cons: Food was terrible, inedible actually. It is not because I dont like chinese food... I have spent months (on multiple occasions) traveling the country and love the food, even the weird stuff. Thank God my wife and I always come prepared with snacks when we travel.
review from
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10.0
海南航空， 不错！
Pros: 第一次乘坐海南航空公司的班机，从美国回北京。感觉是服务好， 周全， 空姐态度好。
review from
-
9.3
Pros: Service
Cons: Delay
review from
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9.6
What a pleasant surprise
Pros: Not knowing much about this airline, I was pleasantly surprised with the short flight from Edinburgh to Dublin. Sorry all you plane geeks, I don't know what model aircraft it was, but I was seated in the middle of a 2-3-2 arrangement. Boarding was speedy, staff pleasant and even offered a sandwich in the short hop. Seats were comfortable and being early on a Saturday morning, it was not fully packed. This meant that getting off was not a chore. I'd definitely use them again and wouldn't hesitate in recommending you use them for the sort flight like I made.
Cons: The only issue that marks them down was the lack of on line check in for the flight (Edinburgh to Dublin). Despite that, checking in via a traditional route was efficient and done with a smile.
review from
-
10.0
transfer service
Pros: to have transfer personalized service was an excellent service and great relief, because I didn't known the airport, had to pick luggages, then change terminal and check in again. the person walked along with me, all the way. she was kind, caring, and helpful.
review from
-
6.6
Decent, but not great
Pros: Excellent crew, clear announcements in both English and Chinese, decent food and entertainment.
Cons: Hectic boarding process that required taking a bus and everyone pushing and shoving to board the plane in no particular order. Stayed on the tarmac for 2 hours before taking off and did not recieve frequent updates. When the seat in front of you is fully reclined you have essentially zero space.
review from
-
7.0
Overall OK experience
Pros: Direct flight with cheap price. Good entertainment program selection.
Cons: Small seat. Only serving two meals during a 14 hour flight.
review from
-
8.0
Check in staff didn’t know the lounge was closed plus sent us to wrong
Pros: Great crew and good service
Cons: Check in staff ...lazy...gave us wrong information regarding our seats and the lounge....not good
review from
-
6.6
Sea to shanghai
Pros: Service was awesome
Cons: Inflight entertainment has a limited selection
review from
-
6.6
Pros: The direct flight to San Jose The entertainment
Cons: Food was terrible, inedible actually. It is not because I dont like chinese food... I have spent months (on multiple occasions) traveling the country and love the food, even the weird stuff. Thank God my wife and I always come prepared with snacks when we travel.
review from
-
5.3
Great value but subpar equipment and service
Pros: I appreciated the price, movie selection, and consider the food adequate
Cons: The crew, with a single exception of a male attendant, was unhelpful and even apparently unhappy with being in the flight. The plane did not have soap in the toilets. The entertainment equipment did not work properly.
review from
-
5.6
Pros: The food was fine
Cons: Terribly delayed, they could do better informing people about why we got so many hours delayed. When we got to Shanhai there was not HAinan support at all for the lodging the airline provides for the connection.
review from
-
4.6
Cons: Just happy to be on any flight back to LAX. Once on the plane, Hainan was good and I would fly them again.
review from
Flight status
Hainan Airlines route map
Popular flight routes
Flight
Origin
Destination
Sun
Mon
Tue
Wed
Thu
Fri
Sat
S
M
T
W
T
F
S
7351
Guangzhou
CAN
Chengdu
CTU
7213
Guangzhou
CAN
Nanjing
NKG
7310
Guangzhou
CAN
Taiyuan
TYN
7825
Zhengzhou
CGO
Dalian
DLC
7826
Zhengzhou
CGO
Urumqi
URC
7333
Changsha
CSX
Ningbo
NGB
7487
Changsha
CSX
Shanghai
PVG
7527
Changsha
CSX
Jinan
TNA
7352
Chengdu
CTU
Guangzhou
CAN
7826
Dalian
DLC
Zhengzhou
CGO
7108
Yan'an
ENY
Beijing
PEK
7301
Haikou
HAK
Shijiazhuang
SJW
7785
Hefei
HFE
Harbin
HRB
7260
Hangzhou
HGH
Sanya
SYX
7896
Hangzhou
HGH
Xi'an
XIY
7867
Yinchuan
INC
Xi'an
XIY
7460
Kunming
KMG
Changsha
CSX
7522
Guiyang
KWE
Taiyuan
TYN
7334
Ningbo
NGB
Changsha
CSX
7114
Nanjing
NKG
Guangzhou
CAN
7488
Shanghai
PVG
Changsha
CSX
7330
Shenyang
SHE
Taiyuan
TYN
7301
Shijiazhuang
SJW
Harbin
HRB
7785
Sanya
SYX
Hefei
HFE
7259
Sanya
SYX
Hangzhou
HGH
7528
Jinan
TNA
Changsha
CSX
7821
Jinan
TNA
Shenyang
SHE
7330
Taiyuan
TYN
Changsha
CSX
7522
Taiyuan
TYN
Dalian
DLC
7825
Urumqi
URC
Zhengzhou
CGO
7821
Urumqi
URC
Jinan
TNA
7895
Urumqi
URC
Xi'an
XIY
7867
Xi'an
XIY
Guangzhou
CAN
7895
Xi'an
XIY
Hangzhou
HGH
7896
Xi'an
XIY
Urumqi
URC
7198
Shanghai
PVG
Taiyuan
TYN
7197
Taiyuan
TYN
Shanghai
PVG
7459
Changsha
CSX
Kunming
KMG
7868
Guangzhou
CAN
Xi'an
XIY
7521
Dalian
DLC
Taiyuan
TYN
7309
Taiyuan
TYN
Guangzhou
CAN
7521
Taiyuan
TYN
Guiyang
KWE
7868
Xi'an
XIY
Yinchuan
INC
7326
Shenzhen
SZX
Taiyuan
TYN
7107
Beijing
PEK
Yan'an
ENY
7731
Shenzhen
SZX
Chengdu
CTU
7302
Harbin
HRB
Shijiazhuang
SJW
7302
Shijiazhuang
SJW
Haikou
HAK
7329
Changsha
CSX
Taiyuan
TYN
7329
Taiyuan
TYN
Shenyang
SHE
7822
Shenyang
SHE
Jinan
TNA
7822
Jinan
TNA
Urumqi
URC
6279
Haikou
HAK
Shenzhen
SZX
6280
Shenzhen
SZX
Haikou
HAK
7325
Taiyuan
TYN
Shenzhen
SZX
7533
Haikou
HAK
Guilin
KWL
7533
Guilin
KWL
Lanzhou
LHW
7761
Guangzhou
CAN
Hangzhou
HGH
7762
Hangzhou
HGH
Guangzhou
CAN
7667
Nanchang
KHN
Hohhot
HET
7667
Sanya
SYX
Nanchang
KHN
7534
Guilin
KWL
Haikou
HAK
7534
Lanzhou
LHW
Guilin
KWL
7511
Haikou
HAK
Hengyang
HNY
7511
Hengyang
HNY
Taiyuan
TYN
7539
Xi'an
XIY
Guilin
KWL
7786
Hefei
HFE
Sanya
SYX
7786
Harbin
HRB
Hefei
HFE
7789
Sanya
SYX
Wuhan
WUH
7789
Wuhan
WUH
Shenyang
SHE
7887
Hohhot
HET
Shanghai
PVG
7887
Urumqi
URC
Hohhot
HET
7047
Haikou
HAK
Xiamen
XMN
7047
Xiamen
XMN
Shenyang
SHE
7797
Haikou
HAK
Nanchang
KHN
7798
Nanchang
KHN
Haikou
HAK
7797
Nanchang
KHN
Tianjin
TSN
7798
Tianjin
TSN
Nanchang
KHN
7380
Xuzhou
XUZ
Changsha
CSX
7475
Shanghai
PVG
Chongqing
CKG
Top airports served by Hainan Airlines
- Beijing Capital Airport (PEK)
- Guangzhou Baiyun Airport (CAN)
- Shenzhen Airport (SZX)
- Toronto Pearson Intl Airport (YYZ)
- Xi'an Xianyang Airport (XIY)
- Brussels Bruxelles-National & other airports Airport (BRU)
- Haikou Meilan International Airport (HAK)
- Hong Kong Intl Airport (HKG)
- Chongqing Airport (CKG)
- Shanghai Pu Dong Airport (PVG)
- Rome Fiumicino Airport (FCO)
- Hangzhou Airport (HGH)
- Calgary Airport (YYC)
- Chengdu Airport (CTU)
- Nanjing Lukou International Airport (NKG)
Hainan Airlines contact information
- HU IATA code
- +86 898 6673 9801 Call
- hainanairlines.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.
