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THE ATTITUDE ON THE PHONE, AT THE COUNTER AND ON FLIGHT PERSONELLE

THE ATTITUDE OF THE PHONE,GRIUND AND FLIGHT CREWS

system down

Iberia express economy seats are extremely uncomfortable and there’s no room especially with a backpack under the seat.

Once again, the seats I had purchased prior to departure were not given to us. Iberia Air took the money and did not give us the correct seats.

The seats I had purchased prior to departure were not given to us. My family and I did not sit next to each other and no one wanted to help out.

You did not ask about checking in. Iberia website is missing and has misnamed key fields in the online form to check in. For example there was a field missing for some browsers to input a street address, so it just kept kicking back out form and not allowing us to check in. Also the section named “destination address” was actually requiring “home address” which caused problems completing and submitting the form. Lastly, nowhere did it indicate when we booked the flight that we would have to pay for seats. To pay $1300 US per person for a non-direct fight JFK to CMN, and then have to pay for seats at the last minute, is not acceptable. Kayak / Chatdeal tried to help with all of this but end of day we’re powerless and we have to check into flights ourselves. We also missed connection and did not get friendly assistance to rebook and get us to our destination. I will not be flying Iberia again.

The flights were perfectly comfortable. Compared with business class on other airlines we have flown this past year, the service, food, and entertainment options were lacking.

Service was incredible. Such great crew. Economy seating is too small for a normal person especially a 9 hour flight. I was immediately uncomfortable once I sat down. Food was terrible but that was expected!

No drinks or entertainment in the 2 hour flight. Crew was barely understandable with information. No Iberia office or representative in Marrakech so has very hard time with lost baggage.

Although the flight was late as we missed pud connection, the flight attendants were excellent and kind. Made it worth our trip! Hda

In all 4 flights I had to take to get to my destination and back, I had paid for front seats. I had a confirmation for all of them. NONE were granted. I had to send a claim four times (one for each flight) to get my money back. I can’t trust this airline.

Because we’d booked through Expedia, and flew BA but managed by Iberia the whole experience was a complete nightmare. No one knew what we were supposed to do, emails came from different companies with conflicting information, hours spent on the phone trying to sort it out, couldn’t check in online so had to queue for ages. If companies are taking over each other they need to talk to each other and make their processes work in a more joined up way.

The flight was 2 hours behind schedule on take-off but the captain managed to catch up a bit during the flight

We booked a flight that said it was Iberia, operated by Iberia. However, Iberia refused to help us when we called to try to ensure we’d have seats together since we were flying with two small children. They claimed they couldn’t see our seats in the system and when we pushed for them to try harder to help us, they hung up on us. The day or two before the flight, we got an email from Level saying the flight was with them and that our tickets didn’t include food or drinks, even though it was an international flight. This is not something we knew when booking, as it wasn’t presented this way on kayak. Once on board, it turned out we had to pay for every small item - headphones, blankets, and anything other than water. Check in at the airport was a nightmare. They had only a few stations open, there was no option to do it yourself like many other airlines. They couldn’t figure out how to check a car seat without charging us and it delayed us greatly. The crew on board was very friendly, and obviously they don’t control the business model or prices. However, we had gate checked a stroller and upon landing in NY, we (and other families) were told they couldn’t find any strollers. In the end, all the gate checked items were released with the regular luggage. Fortunately one member of the crew helped us get through a fast lane in customs since we were carrying a small child. Overall, friendly crew on board, but not a good experience, otherwise.

Awful food, absolutely awful. Lazy crew.

The flight never happen, they overbooked the flight and they put me in another one 15 days later and I had to pay 250 dollars more, the worst experiencia of my Life, never will use kayak or iberia again