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They put us on budget airline Wamos for 9hr flight with no entertainment and very small seats

paid for premium economy, and it was a waste of money. Got slightly more legroom and that was it. Definitely an inferior product to their airlines premium economy. Service was rude when you could actually get it. Never again

- Plane wa 4 hours late - Staff were nowhere to be seen on the entire trip - Passengers kept cutting across exit row to use the bathroom. Staff refused to help. I Constantly had people stepping on my feet and waking me up. (I have a foot injury and this was extremely painful)

The crew was relatively rude. One of the hostesses was pretty much throwing things at people. The seats really were not comfortable at all and first of all I had paid to have a seat 23H and then when the boarding pass came through they were trying to sent me and seat 55. And I had a very hard time getting this changed to 23H where I was supposed to sit I had to rummage through my things to find my paper receipt 😞

Flight was assigned to Level Airlines and meal information was not provided to Level. Level flight attendants refused to serve meals to our family because it was not indicated on our tickets.

They did not explain at a right time for the almost 1.5 hour’s delay after landing. And I think food should be served to every passenger for 9 hours flight, not optional.

The space between seats is too tight, the entertainment didn’t work, no complementary drinks or food is offered.

Shame on this company More than 5 hours delay and what a mess Business class with zero service - no pillows, no blankets, no drinks Economy class with no reserved seats- people were mad

Never made this flight it was unconfirmed by Iberia according to American Airlines This trip was a total nightmare, got to the airport in Wed March 8th after confirming all flights, only to be told by American Airlines that we are not confirmed on the flight. We met a pretty rude and unhelpful AA check in agent by the name of Ali. American said it was not their problem, contact Kayak/Chatdeal and sort out your issue.Chatdeal said all flights were confirmed and it is the airlines fault. So it went, we were kicked between American, Kayak and Iberia spending hrs on the phone- all said it is not their fault.Spent 9 hrs in the airport on Wed 15th trying to sort out. Luckily, we met a really nice AA agent Shawnna G who went way beyond the call of.duty to help us out. We were put the next day on Thurs 16th from DfW to San Paulo Brazil the onto Madrid!! Imagine that..10000 miles and 20hrs of travelling to get to Madrid from Dallas!! Our trip took 3 days to get there ..Wed 8th Thurs 9th and Fri 10th.Got there on Sat 11th, so lost 2 days of our vacation and a lot of emotional and physical stress on our 2 kids travelling with us.

This trip was a total nightmare, got to the airport in Wed March 8th after confirming all flights, only to be told by American Airlines that we are not confirmed on the flight. We met a pretty rude and unhelpful AA check in agent by the name of Ali. American said it was not their problem, contact Kayak/Chatdeal and sort out your issue.Chatdeal said all flights were confirmed and it is the airlines fault. So it went, we were kicked between American, Kayak and Iberia spending hrs on the phone- all said it is not their fault.Spent 9 hrs in the airport on Wed 15th trying to sort out. Luckily, we met a really nice AA agent Shawnna G who went way beyond the call of.duty to help us out. We were put the next day on Thurs 16th from DfW to San Paulo Brazil the onto Madrid!! Imagine that..10000 miles and 20hrs of travelling to get to Madrid from Dallas!! Our trip took 3 days to get there ..Wed 8th Thurs 9th and Fri 10th.Got there on Sat 11th, so lost 2 days of our vacation and a lot of emotional and physical stress on our 2 kids travelling with us.

Check-in process was unclear, leaving us uncertain about a lot of things, crew was not very friendly and welcoming.

Cons: The food abs the service provided by iberia representatives at the counters at the airport

Cons: I was denied booking because they didn't properly issue my boarding pass. They refused to pay a hotel and kept lying and mistreating me.

Cons: The service and the flight connection which we missed because of the short amount of time in between the 2 flights. They didn't wait for us, as we got told they would, since our first flight was with Iberia. And this flight was late

Pros: Nothing

Cons: Being able to go home

Pros: Lounge closed - last to board for business

Cons: Food and Service in Business Class

Pros: The flight happened and no incidents on the flight.

Cons: Was actually RyanAir. Won't be flying them again. The checkin experience was a nightmare. Only had three very long lines. My line closed when I was almost to the front. When I did talk to someone found out I needed to have my passport validated by another Ryanair person and would have to leave the line. The person checking me in couldn't validate my passport, Really?? At every other airline the checkin person validates your passport.

Cons: When you book BA and end up with Iberia, that’s definitely not what you want...

Cons: Check in took a very long time. Food was not great. Bathrooms were not cleaned during flight and quite disgusting.