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Cons: The flight was delayed not very organized company

Cons: Tough landing. Miss the free drink and peanuts

Pros: Horrible communication

Cons: Horrible communication

Pros: I got front seats

Cons: Flight was delayed!

Pros: Seats not comfortable at all.

Cons: Poor customer service. No representatives available to help customers get through customs in Aruba. There were at least 6 stages of lines people had to get through just to get to gates. Arriving at airport 3hrs 3min early doesn’t guarantee that you will make your flight.

Cons: We waited on the tarmac for 44 minutes waiting fir a gate after taking off 30 minutes late. Then the baggage didn’t come out and I was stuck holding my baby for 2 hours waiting for the stroller to come out.

Pros: The crew was not helpful

Cons: Flying a different airline

Cons: 4+ hour delay with no voucher provided or refreshments made available. Landed at 2AM as a result.

Pros: 5 hours late.

Pros: The experience was horrible. There was nothing happening to like.

Cons: The staff should not lie to the passengers. Passengers should be removed from the plane if the delay is going to be over 30 minutes that way they can take care of their personal needs and stretch. Water and a snack should be offered if the delay is over 30 minutes. Telling passengers you do not give anything for free and then refusing them water after turning off the air conditioner is really bad. Also, when reloading the same protocal of calling for children, disabled, and zones should be followed. I had to tell the manager to do this. He just told the whole crowd to line up which created a hostile mess.

Pros: Nothing

Cons: The flight was delayed and we ended up being deplaned. Missed our connecting flight despite the crew telling us repeatedly that they would wait for us. Currently waiting for any word from the staff at the airport in Orlando.

Pros: The lady who checked us in and got out reservation straightened out was wonderful.

Cons: 3+ hour delay. Knees were very cramped while seated on the plane. Crew acted a bit strange/ disorganized.

Pros: The seat was okay the crew tried there best.

Cons: The lady sitting in front of my husband was drunk and pied in herself people were cussing and yelling.

Pros: Well, it was not very comfortable and we were delayed for an hour. And a crew member was sick.

Cons: Mostly everything.

Pros: I got home alive

Cons: Plane was late then crew member showed up late causeing further delay and another delay waiting for checked bags

Pros: Everything was terrible

Cons: Everything

Pros: Everything was terrible!!!

Cons: Everything

Pros: Crew was great

Cons: Baggage, entertainment, food

Cons: Terrible seats, but you know that! That’s all anyone talks about is how terrible and uncomfortable the seats are.

Cons: Flight was delayed from FortLauderal to Atlanta, no specific reason.

Pros: Crew had straight attitude. I asked a spirit airport worker if the flight had been delayed and she shrugged her shoulders and walked away. I asked another and he said “go find out”. This was surreal that it could be that bad.

Cons: Everything. The price I saved taking spirit I spent when I had to 1. take an Uber to a 2. hotel because spirit 3. first flight was so delayed, causing me to miss my connecting flight resulting in me to either get a refund or wait til a flight was available. 4. The refund would only be for my connecting flight so I still would come out my pocket on a new flight - or for no charge at all I can have my Tuesday flight moved to Thursday. Shit was crazy. No one on the first plane made it onto the connecting flight and NOT ONE spirit representative came to communicate, coordinate or reassure us.

Pros: The loading was taking along time

Cons: More organized