
THAI Smile information
IATA code | WE |
---|---|
Routes | 67 |
Top route | Chiang Mai to Bangkok Suvarnabhumi |
Airports served | 31 |
Top airport | Bangkok Suvarnabhumi |
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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7.0
Pros: Good meal
Cons: Check in and luggage drop for share code with Thai airways. It is not clear instruction when booking with Thai airways. We lost time with Thai airways but finally need to drop the luggage at Thai smil counter.
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10.0
Pros: Lovely people. Lovely service. Good food.
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10.0
Cons: Good job
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10.0
Pros: Great services
Cons: Great seat and smooth flight
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10.0
Cons: Excellent price generous luggage allowance.
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10.0
Pros: Super cool light meal in a little bag. Best budget airline I have flown.
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7.0
Pros: Seamless boarding and deviating.
Cons: Thai Smole seats offer the least legroom in my experience. Very narrow.
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2.0
Cons: My booking name TANG MENGLY Why ticket show LY MENGTANG My mom can not get the fly we bought anther ticket for 140 dollar
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6.0
Cons: An hour delay for no expressed reason is not acceptable.
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4.0
Pros: Nothing apart from kind crew
Cons: Food was really not good at all! Very poor The inside of plane was not clean!
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9.3
Pros: I'm very justifying for the flight.
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9.3
Seamless operation!
Pros: On-time departure and arrival.
Cons: Nothing to complain about.
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5.6
Delayed flight
Pros: Airfare was reasonably priced.
Cons: Delay. This was the third flight in a week that I encountered flight delays of up to 15-20 minutes.
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8.6
Excellent short hop
Cons: Nothing negative
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8.6
tight connection, no problem
Pros: we had only an hour to get through immigration and connect to another flight...with a child in tow. There was an airline rep that met us at the plane and drove us to the next gate and directed us to a quick immigration line. Fantastic!
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10.0
Much better than our Australian carrier.
Pros: Great flight on Thai Smile.
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7.6
Friendly staff
Pros: friendliness of staff
Cons: Entertainment program was boring, leg space limited
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7.6
Cons: No online check-in available. Waited very long for someone to show up at check-in desk a few hours before the flight.
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9.6
great food and comfort
Pros: love the food
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8.6
Pros: Comfort and ease of boarding always makes Thai airlines a great trip. The staff is so helpful and friendly.
Cons: There wasn’t any tv to watch and not by way of magazines either.
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6.6
Cons: Getting our bags took a long time
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10.0
Pros: Good services
Cons: Good service and comfortable
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10.0
Pros: Services
Cons: Non
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8.6
All around easy trip!
Pros: Easy to book, travel and get around with.
Cons: The on board snack isn’t great.
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10.0
Pros: The relaxed atmosphere and attentiveness of the flight attendants
Cons: The distance of the terminal to the aircraft
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7.0
Beware the baggage fees
Pros: Seats were comfy and staff helpful and nice.
Cons: $60 charge for 10 kilos overweight limit. This is terrible.
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10.0
Pros: Friendly staff overall good experience.
Cons: Only issue is there is no alchohol on these flights.
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8.3
Cons: Nothing
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4.0
Pros: We paid for a thai international flight which includes allowing us to use the lounge. We were told in china that WE was the airline not thai international and we could not use the lounge, had no baggage allowance other than the minimum. We chose TG because it was star alliance and we are permanent lifetime gold members. There is no reason to pay a premium for TG if it is not a TG flight and we cannot use the lounge or have a low baggage limit. The check in staff noted our bags were exactly 20 kgs each and said there would be a charge of USD45 per kilo if we had exceeded that amount. This is ridiculous given that we should have the same as UA or SG.
Cons: I have already mentioned the false advertising and poor service in china. TG cannot tell its loyal customers it is a TG flight and then charge for TG and then say it is not a TG flight. Nothing works right in China but i hope now that we are in thailand TG will honor its normal benefits to star alliance gold and platinum members. Otherwise, we wont fly TG any more.
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7.0
Late departure without explanation
Cons: We did not receive any information as to why our flight was late.
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10.0
Amazing service
Pros: Our train from Chiang Mai was 2 hrs late. Our taxi driver sped us as fast as he could, but we had only 15 min from check in to the airplane take off. The counter personnel were so helpful in calling the gate for permission to board. We ran across the airport and made it thanks to Thai Smile staff.
Cons: Vegetarian food option
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10.0
Great flight!!
Pros: Boarding was super fast and efficient. For a 1,5 hour flight, we were given food and drinks. Can’t find that in the US.
Cons: Loved everything
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8.0
Not allowed to use kindle in airplane mode
Pros: Not Allowed to read on my kindle in airplane mode. Made for dry boring and long flight!!!
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10.0
Pros: Overall service including f Meals and drinks provided on flight and the ground handling and air crew all excellent.
Cons: None.
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7.3
Definitely recommend Thai Smile
Pros: Service
Cons: Delay
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10.0
Impressed
Pros: For a budget friendly airline you can't go wrong with Thai Smile. they were on time, food was provided free, staff was friendly.
Cons: Nothing.
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7.6
Two trips on Thai Smile overall Pretty Good
Pros: Flew out of BKK versus other airport in Bangkok. Easier to connect to international flights. Good service and frequent flights
Cons: They have sandwiches on the flights but they weren’t the best quality, I didn’t like what they gave out. We had roaches next to us crawling up the wall on our last flight, ended up finding some food Trash under our seat that was missed. not pleasant.
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10.0
Pros: Very good
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10.0
Pros: Great service
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10.0
Pros: Very nice
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2.0
Pros: We arrived safely
Cons: They kept canceling flights. Bad service would not fly again.
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7.6
Fine flight
Pros: Crew was friendly and helpful, boarding was easy, flight was smooth
Cons: No entetainment, food just a pretty untasty sandwich
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10.0
Great flight
Pros: Great short flight. Flight attendants were really hustling to get everyone served and picked up after on such a short flight.
Cons: When I booked with Thai Smile direct, the booking somehow added insurance. I know I did not choose insurance. Working with AMEX ;to dispute those charges. Be careful if you book direct with Thai Smile.
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10.0
Pros: smooth as silk
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10.0
Pros: friendly, professional crew
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9.2
Pros: I would highly recommend flying with this airline. It was a very efficient process and the staff was not only helpful but very nice.
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4.6
So so experience
Cons: The flight from BKK-VTE did not allow online check-in and had to check in at the airport. The line to check in had 10 people in front of me which then proceeded to take over 1.5 hours to reach the counter. then was the very last person to get on the flight - the plane then didn’t leave for another 30 minutes. Thai Smile managed to make a 1 hour flight to Vientiane turn into a 4-5 hour journey between arriving early, waiting forever in the counter check in line, then being driven to the plane and actually leaving. Bangkok Airways and Air Asia (don meaung) is the better option for this short journey.
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2.0
No refund even due to injury
Cons: I had a fracture in my leg several days prior to my trip so had to cancal all. My thai smile tickets were booked with vayama. They r the only suppliers whom declined my request for free cancaltion or even freeze our tickets.
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9.6
Phuket to Chiang Mai
Pros: Friendly staff through every step of the way.
Cons: Vegan food options would be a wonderful addition. Everything else was great!
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10.0
Embarrassing Terminal
Cons: There's only one down side of this flight. The Lucknow international airport terminal is downright embarrassing. There are four or five desks to handle passport control. That's fine, but none has a label on it as to who should be at which. NonIndians should go to the extreme left one. Then they have one xray machine that all arrivals have to put their carry-ons through while the previous flight is trying to put all their heavy luggage (they are most likely all male workers coming from the Gulf). Then there is a small, rickety belt with everyone crowded around for the luggage. Well, there are two belts, but only one is functional. And to top it off, most of the luggage carts have at least one broken wheel! Amazing and embarrassing when arriving from any terminal almost anywhere! Lucknow, you have a lovely domestic terminal, wake up and build an international one! Shurum ki bat ha!
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10.0
Love Thai Smile
Pros: Love the AirBus 320, the service, to get all the passengers a sandwich in an hour flight is amazing! Luggage delivery is amazingly fast!
Cons: Would like to have later flights in the evening so connections to overseas flights at BKK are easier. Otherwise, nothing!
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2.0
Didn't register to flight in transit zone BKK
Cons: Arrived to BKK international with Turkmen airlines. Found Thai Smile transfer counter in transit zone. Was refused to Thai Smile flight, was explained that they serve only customers which arrived to BKK with Thai airways. Lost my money and had to buy another ecpencieve flight from Malaysia airlines because couldn't stay in transit zone more than 12 hours and couldn't get visa on arrival. Later coldn'd find that stupid transit policy ether on Thai Smile or Kayak. If that policy in place why not publish that BEFORE people spend their money for service not provided? Very unsatisfied
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9.6
Pros: There was no line to check in and the attendant very easily accepted our luggage to check in with no weight, size, or payment issues Was pleasantly surprised to get a snack box with a sandwich and beverage on such a short flight LOVED the online videos (practical jokes program), where no headphones were needed to enjoy
Cons: Fish sandwich wasn't my favorite
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9.6
Will Fly Thai Smile Again
Pros: The crew was incredibly friendly, warm and helpful. Excellent service on board the aircraft with comfortable seating. And the meal served was delicious! (I never thought I would say that about food served on an airplane)
Cons: Boarding process was a bit slow and cumbersome, but, to be fair, I noticed it wasn't much different than all my other flight experiences in Thailand.
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10.0
Wonderful airline! High quality, friendly service!
Pros: On boar meal was great. Customer service was outstanding!
Cons: They don't offer more flights!
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10.0
Thanks to Thai Smile for starting flights from Chittagong
Pros: Ground and in flight service, food, aircraft
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10.0
Best airline in Thailand and Asia
Pros: what's not to like. Free checked bag, free food, sandwich and bottle of water, soda and hot coffee and tea at no charge. All of the cheaper budget airlines charge for everything including checked bags, drinks and food. It's only a few baht/ US dollars more than the other airlines but well worth it for what you get in return compared to the other airlines such as Air Asia!
Cons: Nothing that I can think of.
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7.6
Pros: Quick flight
Cons: 40 minute delay
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10.0
Best airline to travel in Asia
Pros: Great service, very amicable staff, excellent plane
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10.0
Excellent aurline
Pros: Awesome service, great staff, amazing trip
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10.0
Pros: Lovely people. Lovely service. Good food.
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10.0
Cons: Good job
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10.0
Pros: Great services
Cons: Great seat and smooth flight
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10.0
Cons: Excellent price generous luggage allowance.
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10.0
Pros: Super cool light meal in a little bag. Best budget airline I have flown.
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9.3
Pros: I'm very justifying for the flight.
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9.3
Seamless operation!
Pros: On-time departure and arrival.
Cons: Nothing to complain about.
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8.6
Excellent short hop
Cons: Nothing negative
review from -
8.6
tight connection, no problem
Pros: we had only an hour to get through immigration and connect to another flight...with a child in tow. There was an airline rep that met us at the plane and drove us to the next gate and directed us to a quick immigration line. Fantastic!
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10.0
Much better than our Australian carrier.
Pros: Great flight on Thai Smile.
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9.6
great food and comfort
Pros: love the food
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8.6
Pros: Comfort and ease of boarding always makes Thai airlines a great trip. The staff is so helpful and friendly.
Cons: There wasn’t any tv to watch and not by way of magazines either.
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10.0
Pros: Good services
Cons: Good service and comfortable
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10.0
Pros: Services
Cons: Non
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8.6
All around easy trip!
Pros: Easy to book, travel and get around with.
Cons: The on board snack isn’t great.
review from -
10.0
Pros: The relaxed atmosphere and attentiveness of the flight attendants
Cons: The distance of the terminal to the aircraft
review from -
10.0
Pros: Friendly staff overall good experience.
Cons: Only issue is there is no alchohol on these flights.
review from -
10.0
Amazing service
Pros: Our train from Chiang Mai was 2 hrs late. Our taxi driver sped us as fast as he could, but we had only 15 min from check in to the airplane take off. The counter personnel were so helpful in calling the gate for permission to board. We ran across the airport and made it thanks to Thai Smile staff.
Cons: Vegetarian food option
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10.0
Great flight!!
Pros: Boarding was super fast and efficient. For a 1,5 hour flight, we were given food and drinks. Can’t find that in the US.
Cons: Loved everything
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10.0
Pros: Overall service including f Meals and drinks provided on flight and the ground handling and air crew all excellent.
Cons: None.
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10.0
Impressed
Pros: For a budget friendly airline you can't go wrong with Thai Smile. they were on time, food was provided free, staff was friendly.
Cons: Nothing.
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10.0
Pros: Very good
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10.0
Pros: Great service
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10.0
Pros: Very nice
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10.0
Great flight
Pros: Great short flight. Flight attendants were really hustling to get everyone served and picked up after on such a short flight.
Cons: When I booked with Thai Smile direct, the booking somehow added insurance. I know I did not choose insurance. Working with AMEX ;to dispute those charges. Be careful if you book direct with Thai Smile.
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10.0
Pros: smooth as silk
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10.0
Pros: friendly, professional crew
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9.2
Pros: I would highly recommend flying with this airline. It was a very efficient process and the staff was not only helpful but very nice.
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9.6
Phuket to Chiang Mai
Pros: Friendly staff through every step of the way.
Cons: Vegan food options would be a wonderful addition. Everything else was great!
review from -
10.0
Embarrassing Terminal
Cons: There's only one down side of this flight. The Lucknow international airport terminal is downright embarrassing. There are four or five desks to handle passport control. That's fine, but none has a label on it as to who should be at which. NonIndians should go to the extreme left one. Then they have one xray machine that all arrivals have to put their carry-ons through while the previous flight is trying to put all their heavy luggage (they are most likely all male workers coming from the Gulf). Then there is a small, rickety belt with everyone crowded around for the luggage. Well, there are two belts, but only one is functional. And to top it off, most of the luggage carts have at least one broken wheel! Amazing and embarrassing when arriving from any terminal almost anywhere! Lucknow, you have a lovely domestic terminal, wake up and build an international one! Shurum ki bat ha!
review from -
10.0
Love Thai Smile
Pros: Love the AirBus 320, the service, to get all the passengers a sandwich in an hour flight is amazing! Luggage delivery is amazingly fast!
Cons: Would like to have later flights in the evening so connections to overseas flights at BKK are easier. Otherwise, nothing!
review from -
9.6
Pros: There was no line to check in and the attendant very easily accepted our luggage to check in with no weight, size, or payment issues Was pleasantly surprised to get a snack box with a sandwich and beverage on such a short flight LOVED the online videos (practical jokes program), where no headphones were needed to enjoy
Cons: Fish sandwich wasn't my favorite
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9.6
Will Fly Thai Smile Again
Pros: The crew was incredibly friendly, warm and helpful. Excellent service on board the aircraft with comfortable seating. And the meal served was delicious! (I never thought I would say that about food served on an airplane)
Cons: Boarding process was a bit slow and cumbersome, but, to be fair, I noticed it wasn't much different than all my other flight experiences in Thailand.
review from -
10.0
Wonderful airline! High quality, friendly service!
Pros: On boar meal was great. Customer service was outstanding!
Cons: They don't offer more flights!
review from -
10.0
Thanks to Thai Smile for starting flights from Chittagong
Pros: Ground and in flight service, food, aircraft
review from -
10.0
Best airline in Thailand and Asia
Pros: what's not to like. Free checked bag, free food, sandwich and bottle of water, soda and hot coffee and tea at no charge. All of the cheaper budget airlines charge for everything including checked bags, drinks and food. It's only a few baht/ US dollars more than the other airlines but well worth it for what you get in return compared to the other airlines such as Air Asia!
Cons: Nothing that I can think of.
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10.0
Best airline to travel in Asia
Pros: Great service, very amicable staff, excellent plane
review from -
10.0
Excellent aurline
Pros: Awesome service, great staff, amazing trip
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7.0
Pros: Good meal
Cons: Check in and luggage drop for share code with Thai airways. It is not clear instruction when booking with Thai airways. We lost time with Thai airways but finally need to drop the luggage at Thai smil counter.
review from -
7.0
Pros: Seamless boarding and deviating.
Cons: Thai Smole seats offer the least legroom in my experience. Very narrow.
review from -
7.6
Friendly staff
Pros: friendliness of staff
Cons: Entertainment program was boring, leg space limited
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7.6
Cons: No online check-in available. Waited very long for someone to show up at check-in desk a few hours before the flight.
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6.6
Cons: Getting our bags took a long time
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7.0
Beware the baggage fees
Pros: Seats were comfy and staff helpful and nice.
Cons: $60 charge for 10 kilos overweight limit. This is terrible.
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8.3
Cons: Nothing
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7.0
Late departure without explanation
Cons: We did not receive any information as to why our flight was late.
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8.0
Not allowed to use kindle in airplane mode
Pros: Not Allowed to read on my kindle in airplane mode. Made for dry boring and long flight!!!
review from -
7.3
Definitely recommend Thai Smile
Pros: Service
Cons: Delay
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7.6
Two trips on Thai Smile overall Pretty Good
Pros: Flew out of BKK versus other airport in Bangkok. Easier to connect to international flights. Good service and frequent flights
Cons: They have sandwiches on the flights but they weren’t the best quality, I didn’t like what they gave out. We had roaches next to us crawling up the wall on our last flight, ended up finding some food Trash under our seat that was missed. not pleasant.
review from -
7.6
Fine flight
Pros: Crew was friendly and helpful, boarding was easy, flight was smooth
Cons: No entetainment, food just a pretty untasty sandwich
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7.6
Pros: Quick flight
Cons: 40 minute delay
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2.0
Cons: My booking name TANG MENGLY Why ticket show LY MENGTANG My mom can not get the fly we bought anther ticket for 140 dollar
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6.0
Cons: An hour delay for no expressed reason is not acceptable.
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4.0
Pros: Nothing apart from kind crew
Cons: Food was really not good at all! Very poor The inside of plane was not clean!
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5.6
Delayed flight
Pros: Airfare was reasonably priced.
Cons: Delay. This was the third flight in a week that I encountered flight delays of up to 15-20 minutes.
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4.0
Pros: We paid for a thai international flight which includes allowing us to use the lounge. We were told in china that WE was the airline not thai international and we could not use the lounge, had no baggage allowance other than the minimum. We chose TG because it was star alliance and we are permanent lifetime gold members. There is no reason to pay a premium for TG if it is not a TG flight and we cannot use the lounge or have a low baggage limit. The check in staff noted our bags were exactly 20 kgs each and said there would be a charge of USD45 per kilo if we had exceeded that amount. This is ridiculous given that we should have the same as UA or SG.
Cons: I have already mentioned the false advertising and poor service in china. TG cannot tell its loyal customers it is a TG flight and then charge for TG and then say it is not a TG flight. Nothing works right in China but i hope now that we are in thailand TG will honor its normal benefits to star alliance gold and platinum members. Otherwise, we wont fly TG any more.
review from -
2.0
Pros: We arrived safely
Cons: They kept canceling flights. Bad service would not fly again.
review from -
4.6
So so experience
Cons: The flight from BKK-VTE did not allow online check-in and had to check in at the airport. The line to check in had 10 people in front of me which then proceeded to take over 1.5 hours to reach the counter. then was the very last person to get on the flight - the plane then didn’t leave for another 30 minutes. Thai Smile managed to make a 1 hour flight to Vientiane turn into a 4-5 hour journey between arriving early, waiting forever in the counter check in line, then being driven to the plane and actually leaving. Bangkok Airways and Air Asia (don meaung) is the better option for this short journey.
review from -
2.0
No refund even due to injury
Cons: I had a fracture in my leg several days prior to my trip so had to cancal all. My thai smile tickets were booked with vayama. They r the only suppliers whom declined my request for free cancaltion or even freeze our tickets.
review from -
2.0
Didn't register to flight in transit zone BKK
Cons: Arrived to BKK international with Turkmen airlines. Found Thai Smile transfer counter in transit zone. Was refused to Thai Smile flight, was explained that they serve only customers which arrived to BKK with Thai airways. Lost my money and had to buy another ecpencieve flight from Malaysia airlines because couldn't stay in transit zone more than 12 hours and couldn't get visa on arrival. Later coldn'd find that stupid transit policy ether on Thai Smile or Kayak. If that policy in place why not publish that BEFORE people spend their money for service not provided? Very unsatisfied
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Flight status
THAI Smile route map
Popular flight routes
Top airports served by THAI Smile
- Bangkok Suvarnabhumi Airport (BKK)
- Phuket City Airport (HKT)
- Khon Kaen Airport (KKC)
- Hat Yai Airport (HDY)
- Chiang Mai Airport (CNX)
- Udon Thani Airport (UTH)
- Chiang Rai Airport (CEI)
- Ubon Ratchathani Airport (UBP)
- Siem Reap Airport (REP)
- Vientiane Wattay Airport (VTE)
- Surat Thani Airport (URT)
- Hong Kong Intl Airport (HKG)
- Gaya Airport (GAY)
- Yangon Mingaladon Airport (RGN)
- Phnom Penh Pochentong Airport (PNH)
THAI Smile contact information
- WE IATA code
- +662 118 8888 Call
- thaismileair.com Visit