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they were super helpful. Agents at the desk got me on an earlier flight and I was able to get home several hours earlier.

Amazing service, with enthusiastic crew members, and some breathtaking views of Vancouver. No IFE though, as it is only a 1 hour flight on a regional Turboprop jet.

Could not understand what the attendant was saying during his announcements.

Once again our Air Canada flight was delayed! I'm hopeful competition arrives with other airlines soon and maybe they will make a better effort to be on time!

Boarding was OK. The overhead bins on the Havilland 400 are smaller than the allowable carry on bag sizes, making the bags to be jammed in and as a result slowing the boarding process.

My luggage was lost and didn't arrive on my flight

Not so good. Got seat no 12 e. Squeezed between two people. No entertainment, hard to move around. Did not enjoyed that flight.

Flight delayed, Poor communication. Uncomfortable/cramped gate area. Insistence by AC staff that our carry-on bags had to be checked due to allegedly small size of overhead bins (not true, as we saw when we boarded). Awful-tasting snacks.

There was no entertainment at our seats. The flight was comfortable and we had leg room. The snack we had was really good.

The original connecting flight from Vancouver to Portland was canceled and then delayed. I ended up waiting for almost seven hours instead of three.