Pros:I rented a car from EZ car rental from the San Juan airport location (SJU) between the dates of January 8 -12, 2017. I am writing to you because I have a two concerns I would like to address about the car and service. Firstly, when we initially got the car on January 8, my friend and I walked around to inspect the car for any physical damage to ensure that it is noted by the employee who helped us out. We noticed minor but noticeable dents on the back bumper and we notified the employee. We asked twice and the employee guaranteed and gave us his word that we are not responsible for this. In fact, he explicitly said that marks, scratches, dents on the back bumper are standard on the rental cars because customers often onload and offload luggage. We trusted his word. However, when we returned the car, we were told that these dents were our fault and that we may be charged for this damage that we did not do. The employee who initially helped us out on the first day was not there so we could not ask for him. We do not know the name of this employee but I am sure that you should have it in your records who rented us out the car who can corroborate on your end. We purchased damage insurance, but it is unfair for me to be accused of and charged for any dent that I did not do, and it is the fault of the employee who rented us out the car for telling us that it is not our problem and did not mark down this dent in the initial form. Secondly, when I initially booked your service online, I was drawn in by your affordable price that was around $77. However, when I got to your centre, I was unaware of the hidden fees and taxes that brought the price up to $146. It would have been much better if your online booking process was more transparent with the actual price so I could have looked into it in more detail. Thank you for taking the time to reading this. I hope you can look into the case I've stated above and I look forward to your response. Regards, Karen