Pros:Very professional staff, prompt retrieval/delivery to/from airport, good vehicle. Great expedited service with no problems.
Anonymous, Jul 2016
Pros:There was a van for me.
Cons:The address was wrong on my reservation paperwork. The number to call was a pre-recorded message couldn't speak to anyone to get directions. On my email paperwork it said unlimited miles and then I get charged for miles. I wasn't told until I got there that I was gonna get charged for miles. If I had known I would have gone elsewhere. Very upsetting won't be using this service again.
L, May 2018
Pros:Nice SUV for a great price
Anonymous, Aug 2016
Pros:My only quibble is that the driver, on the return, did not get out of the van to help me with my bags. I hinted that he should always motion to do so, but he should hear it from his boss as well. Otherwise, my two experiences have been terrific i.e., efficient staff and check-in and check-out, clean, not too far away, great value, new cars, and they always answer their phones.
Larry, Feb 2019
Cons:Little surprised at all the additional fees! Lic Fee, Airport Comcession Fee, Customer Facilty Fee, Tour Fee!
Anonymous, Aug 2016
Pros:The price was so much better that the typical rental car places.
Cons:When we arrived we went to the car rental areas and asked at an information desk. They had never heard of AVR. They allowed us to use their phone and then we called and were told where to wait. We were expecting a van but were picked up in a limo. It took a little longer to drop off. While watiing for the paperwork the limo left and we had to wait for their second one to come. We had been told that there was also a shuttle but the person who drove the shuttle had left for the day (at 4:30 on a Friday) All in all if we did it again I would still use AVR because of the price.
Anonymous, Jun 2016
Pros:The people were friendly though and the service was quick in/out once we were actually at the rental location.
Cons:The unreliable shuttle from the airport to rental location was disappointing not to mention the shuttle to the airport didn't have AC.
Anonymous, Dec 2018
Cons:This location is super shady with their pricing. Why do you, as KAYAK and priceline.com, allow this company to post on your website that unlimited miles are included in their pricing without an asterisk or something to let the consumer know there’s an actual restriction for in-state customers before reserving the vehicle? I was already under pressure to get this vehicle for the holiday trip my family and I were having to NYC. I had to find out at the store that was 30 minutes away from me. Lastly, the staff there was super rude, and had their lines ready to justify their shady practices. Not once did they apologize. They just went to the fine print to clear themselves. I mean, how many people read the fine print on their cellphone contacts, new phone policy, or new credit card policy? I bet not many do. That's why you post that restriction on the front, so people can make the right choice right away and not waste time. I’ve had bad experience renting vehicles, but this takes the cake.
Anonymous, Jul 2018
Pros:Courteous staff, efficient process.
Anonymous, Apr 2019
Pros:Our family was very happy with the SUV, especially for the competitive price. Shuttle service was prompt, on demand.
Cons:Hours end at 8p. Use caution when booked flights that could be late/delayed.