Pros:We liked the van ride from and back to the airport, which was a separate contractor, who did not work for U-Save.
Cons:The rental office was unpleasant, with inadequate lighting and seating. The two male clerks were slow; one having a heated, extended discussion with two young men about their credit card, and the other flirting with an attractive woman. There were disputes with the three people ahead of me in line. A half hour later, when it was my turn, the clerk demanded my insurance verification, and we had to call my insurance agent to have it faxed on the spot. Then I questioned an additional charge for a toll stickler for highways in Puerto Rico and whether I needed to take the extra insurance, and the clerk became angry and said, "I'm not renting a car to you," and told us to leave. So, we went back to the airport, and took a van (our third van ride) to Dollar Rent-A-Car, which worked normally. We did need the toll sticker and extra insurance, but they were cheaper at Dollar. We wasted the first two hours of our vacation with U-Save. Don't do it! (The title of this review was proposed by the person in line ahead of me.)