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Great flight- smooth, nice crew, nice clean aircraft, departed a little late but arrived 10 early.

It was listed on my ticket as Finnair but there was no indication that the flight was Finnair. In fact the number was even different. There were no employees there until exactly 2 hours before so we had to wait in line at Iberia and hope

Sorting on line would have been appreciated Onward information on flights missed No ability to get seating arranged before we got to gate Very unfriendly at gate

I booked the flight with Finnair, which made the arrangements for downloading a boarding pass unnecessarily complicated. I wouldn't do that again. Instead I'd book direct with AA.

Flight ok, but me and other two passengers didn’t have connection with the entertainment in our seats. So, no movies, no games, no music… for 9 hours. The crew just told us that there’s nothing they can do but I noticed during the flight that there were empty seats, so they could have offered to us to change seats. Customer service could be better.

Had a nice flight to London on BA will fly with them again in the future

Finnair cancelled my flight 12 hours prior to leaving for Helsinki. They stated there were mechanical problems. I had to scurry around to find a new flight that would meet my needs for arrival in Helsinki. Luckily I was able to find alternate transportation through Lufthansa/United.

I’m very disappointed, to fly into an airplane for 10 straight hours, and not having a TV even though when I put the ticket I was told that I will have entertainment for the TV. Very disappointed.

Helpful steward. Allowed me to move to some empty seats and I was able to get some sleep. He also had milk for my tea. Americans don’t realise that cream or half and half ruin tea.

Security was a mess at the Helsinki Airport. But I was delighted by the connecting flight waiting for us for JFK.

I always try to book flights that don’t charge for baggage. Yet I was charged $75 for this flight.

Checking in could not be done in the UK for this prt of the flight . Since we only had an hour and a bit at Singapore it was very stressful not knowing if we had appropriate seats. The flight itself was Ok and the 787 had a bit more legroom than the777 from Munich to Singapore. Food wasn't great.

Checking in for ongoing flight from Singapore could not be done in the UK. This meant we were not sure whether we had seats together or in the right place. This needs sorting!!

Some people facilitating gate onboarding weren’t as cordial. Didn’t feel good about my experience

Got auestioned multiple times by gate agents. They ran out of chicken for the first meal. Slept pretty good on it and had good entertainment.

plane was late. flight was very bumpy most of the way

There was a boarding delay in Almaty. Comfort and food was average.

My checked in bag was lost after being mis-tagged.

Flight comfort was good. However, due to delayed flight, waiting was too much while boarding. Moreover, food choices can be improved as well.

Turns out you cannot use the Lufthansa app to check I for flights bought from a 3rd party. Had to locate someone to ticket me in Frankfurt. I was not the only one. What a hassle.